Quintain Living Reviews 

1,004
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and dedication, often highlighting individuals who go above and beyond to create a welcoming atmosphere and resolve issues efficiently. The maintenance team receives particular acclaim for being consistently available, quick to respond, professional, and respectful when addressing concerns. Reviewers also appreciate the excellent facilities, including well-maintained buildings, modern amenities like gyms and co-working spaces, and the convenient, safe locations. However, some customers also noted issues with customer service, mentioning slow replies, conflicting information from different agents, and a perceived lack of professionalism. A few other people also felt that advertised services were not always available or that concerns about noise and cleanliness were not adequately addressed by management.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the team's commitment, professionalism,... See more

Location

Clients share positive opinions on location, frequently describing it as convenient, safe, and ideal for... See more

Facilities

Consumers consistently express satisfaction with the facilities, often describing them as modern,... See more

Customer service

People report positive experiences with customer service, consistently highlighting the team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been loving living here the last few months! The Luna building has more residents in it, making it feel a bit more like a community of people. I especially love meeting whoever's at the desk downstair... See more

Company replied

Rated 5 out of 5 stars

What an amazing service these team have in Ferrum especially a big thanks for the maintenance team for being available 24/7 and taking care of the people living in the flat You can always conta... See more

Company replied

Rated 5 out of 5 stars

Anne, Jana, Faysal and Omer are a fantastic credit to the team. Super helpful and friendly and very informative. Karol, Lucian, Luca, Jack and Andrea are incredible at responding quickly and car... See more

Company replied

Rated 5 out of 5 stars

Ciara is truly the glue of this building. She keeps everything running so smoothly and is incredibly efficient - things just get sorted quickly and without any fuss, which makes a huge difference day... See more

Company replied


Company details

  1. Apartment Building

Written by the company

Brand new studio to 4 bedroom apartments to rent at Wembley Park. There are no hidden fees. Bills are all set up and ready to go. Find your brand new home today.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,004)

201 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Concierge team and Admin were really…

Concierge team and Admin were really very supportive and friendly. Even staying beside wembley stadium and especially at the times of events it has never been felt unsafe or fear to comeback and rooftops have been always such a special spot for our playing games, chilling and Co-working space felt very collaborative and rewarding.

3 April 2026
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hello Riya,

Thank you for your lovely feedback! We’re so glad our Teams made you feel supported and that you’ve always felt safe, even during busy events at Wembley. It’s great to hear you’ve enjoyed the rooftop and co-working spaces too - we really appreciate your kind words!

Kind regards,
Karolina - Resident Manager

Rated 5 out of 5 stars

Ferrum Resident

Ferrum Resident;

Concierge is hospitable and approachable.

The Maintenance Department is exemplary.
Lucian, Andrea and every member of the team pedestal care, concern and efficiency to the fullest of their capacity towards relative tasks/assistance requests.

Great communicative practice, readily available and accommodating.

Thank you.

31 March 2026
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Akhéla-Rūh'

Thank you for your feedback!

We’re so pleased to hear that you’ve had such a positive experience with both our Resident and Maintenance teams. Your kind words about Lucian, Andrea, and the entire team truly mean a lot as they take great pride in delivering attentive, efficient, and supportive service, so it’s wonderful to see that reflected in your experience.

I will be sure to this onto the team and thank you again for your feedback

Kindest Regards
Faysal - Resident Manager.

Rated 5 out of 5 stars

Landsby 5 months review

Living here for the past few months, awesome place to be in very close proximity of tube and grocery shops like LIDL, Sainsbury and LDO as well.

Also they organise free events including brunch’s and beer and sometimes morning breakfast as well.

Helpful 24hrs concierge!!
Good free wifi and free Gym 🏋

31 March 2026
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Vinod,

Thank you for your kind feedback.

We are pleased to hear that you have been enjoying your stay and appreciate you taking the time to share your experience!

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

I have been living at Ferrum for close…

I have been living at Ferrum for close to two years now and the experience has been incredible. The QL maintenance team is amazing with how quickly they resolve matters. The team had always quickly remedied any issues I had encountered, even the ones I thought it can’t be fixed. Thank you guys for all the support in giving us an amazing experience :)

27 March 2026
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Santhya,

Thank you so much for your feedback!

Our Maintenance Team takes great pride in responding quickly and effectively, so it’s fantastic to know their efforts have made such a difference. I will be sure to pass this onto the team.

We really appreciate you taking the time to share this!

Kindest Regards
Faysal - Resident Manager.

Rated 5 out of 5 stars

Smoothest move in ever !

We have just moved from France due to professional reason. After considering different options, Quintain just showed up as the best one. Easy communication, great location and fast turnaround (we moved in 7 days).
That journey was made very clear and smooth thanks to Dalia and Julia that took care of us. I really recommend.

27 March 2026
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hello Nathanael,

Thank you for your kind feedback!

We are delighted to hear that your move went smoothly and that you had a positive experience throughout the process. We'll be sure to share your comments with Dalia and Julia.

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

Great building, helpful staff.

I frequently use the social spaces for work from home and have a coffee which I very much enjoy. Ciara is always very polite and hands on, she’s a great addition to the building

26 March 2026
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Stephen,

Thank you so much for your feedback!

We’re delighted to hear you’re enjoying the social spaces, they’re a lovely spot to work and relax with a coffee. Ciara will be thrilled to hear your kind words, she really does make a positive difference to the building, and it’s wonderful that her efforts have been noticed.

We really appreciate you taking the time to share this!

Kindest Regard
Sonam - Solar & Luna Assistant Resident Manager.

Rated 5 out of 5 stars

The pizza event hosted on the 25th of…

The pizza event hosted on the 25th of march was very good. Grabbed some beers as well and was a great time all around

25 March 2026
Unprompted review
Quintain Living logo

Reply from Quintain Living

Dear Santiago,

Thank you for your great feedback! We’re really glad you had a good time at the pizza event yesterday. It’s always nice to hear they’re enjoyed all around.

We’ll definitely be looking to host more events like this in the future, so we hope to see you at the next one!

Kind regards,
Ifty Ziyahudeen
Assistant Resident Manager

Rated 5 out of 5 stars

Shoutout to Ciara

Ciara is truly the glue of this building. She keeps everything running so smoothly and is incredibly efficient - things just get sorted quickly and without any fuss, which makes a huge difference day to day! On top of that, she's always kind, approachable, and creates a really welcoming atmosphere - which is key in a build to rent known for its "community" and shared living spaces. It never goes unnoticed how she always opens the door for residents, anticipates what people need, and just quietly makes life a lot easier for everyone. The building - and living here - genuinely wouldn't feel the same without her!

24 March 2026
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi H Shah

Thank you so much for such a thoughtful and heartfelt review! It’s wonderful to hear how much of a positive impact Ciara has on the day-to-day experience in the building. She truly takes pride in keeping everything running smoothly, and it’s great to know that her efficiency and attention to detail make such a difference.

We’re especially pleased that her kindness, approachable nature, and those thoughtful little touches help create such a welcoming and supportive community atmosphere. It really means a lot to hear that her efforts don’t go unnoticed.

Ciara will be absolutely delighted to read your feedback, thank you again for taking the time to share your experience.

Kind Regards
Sonam - Solar & Luna Assistant Resident Manager.

Rated 5 out of 5 stars

Nice place Repton Garden

Adrian from Sales team finds a wonderful apartment suit me. And Julia from Tenancy team who is helpful and great. I like the Repton Garden and I love all teams.

13 March 2026
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hello Lee,

thank you for taking the time to leave us a review and for your kind words!

We'll ensure your lovely feedback is passed on to the relevant teams!

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

I’ve had a great experience with…

I’ve had a great experience with Quintain Living. Elaine was incredibly helpful throughout — she took the time to explain everything clearly over calls and was always quick to respond to emails, which made the whole process feel smooth and stress-free.

Julia was just as helpful when it came to the booking side of things, keeping communication clear and efficient and making everything easy to manage.

Overall, a really positive experience from start to finish.

19 March 2026
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hello Tom,

Thank you for taking the time to leave us a review and for your kind words.

We are delighted to hear that you had such a positive experience throughout. We will ensure your feedback is shared with Elaine and Julia!

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

Lovely Place to live in London

Our experience at Solar – Quintain Living has been fantastic since day one.

When we first started looking for a flat, Rachel was incredibly patient and helpful, taking the time to show us multiple apartments until we found the one that felt right for us. Her support made the whole moving process smooth and stress-free.

Throughout our time living at Solar, the building has been excellent — modern, very well maintained, and a genuinely comfortable place to live. The facilities are great and everything is managed to a very high standard, which made day-to-day life very easy and enjoyable.

What really makes the difference is the resident team. They are always professional, responsive, and genuinely helpful. A special thank you to Sonam and Ciara, who were both incredibly supportive during our stay and always quick to help whenever we needed anything. Their professionalism and friendliness really made us feel welcome.

We have now relocated outside the UK, but we truly enjoyed our time here and are very grateful to the entire team for making it such a positive experience. We would absolutely recommend Solar and Quintain Living to anyone looking for a high-quality place to live in London.

15 March 2026
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Alexandros,

Thank you so much for taking the time to share such a thoughtful and detailed review — it really means a lot to the whole team.

We’re delighted to hear that your experience at Solar was such a positive one from the very beginning.

It’s also fantastic to hear your kind words about the building, facilities, and overall living experience. We work hard to maintain high standards across Solar, so it’s great to know this made a difference to your day-to-day life.

A special thank you for recognising Sonam and Ciara as well, they’ll be so happy to hear your feedback. Creating a welcoming, supportive environment for our residents is exactly what we strive for, and it’s wonderful to know they helped make your time here memorable.

We’re sorry to see you go, but we’re so glad you enjoyed your time with us. Wishing you all the very best in your new chapter abroad, and thank you again for your recommendation.

Warm regards,
Daniel
Resident Manager

Rated 5 out of 5 stars

Whenever I visit my friend at the…

Whenever I visit my friend at the building, the staff at the desk are always kind, bubbly, and very helpful. This week I needed to get somewhere in the Wembley area, but since I’m not from around here I was having trouble finding my way. One of the staff members, I believe her name was Bolaji, helped me. I really appreciated her help and friendliness.

9 March 2026
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi.
Thank you so much for your lovely review, we really appreciate you taking the time to share your experience, especially as a visitor to the building.

It’s great to hear that our front desk team have consistently made you feel welcome. Creating a friendly and approachable environment for both residents and their guests is something we really pride ourselves on.

A special thank you for mentioning Bolaji , she’ll be absolutely delighted to hear your kind words. We’re so pleased she was able to help you find your way around Wembley and make your visit that much easier.

We hope to welcome you back again soon!

Warm regards,
Daniel
Resident Manager

Rated 5 out of 5 stars

Great experience

Great experience! Ken has always been very helpful and responsive which made my move and living here smooth and really enjoyable.

11 March 2026
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Petra,

Thanks for taking the time to leave us a review. So glad Ken has made your stay with us so memorable.

Will be sure to pass on your kind words to Ken!

Kind regards

Karolina - Resident Manager

Rated 5 out of 5 stars

Julia Whyte - Tenancy Team

Julia Whyte within the Tenancy Team was very helpful in the process. All questions were addressed promptly, and was very reassuring throughout.

Looking forward to our imminent move with Quintain Living!

6 March 2026
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Chloe,

Thanks for taking the time to leave us a review.

Will be sure to pass on your kind words to Julia!

Kind regards

Kyle - Leasing Manager

Rated 5 out of 5 stars

Ferrum Maintanence Team

I have been living In the building for around 6 months now and I have never been let down. The Ferrum Maintanence team, Karol, Mani, Liana, Emma, Joana and Andrea, all of them have helped me on individual occasions with any issues and done it quickly!! Will forever be grateful to have them ❤️

6 March 2026
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Chelsea,

Thanks for taking the time to leave us a review.

Will be sure to pass on your kind words to the Maintenance Team!

Kind regards

Faysal - Resident Manager

Rated 5 out of 5 stars

Mohammed and his colleagues were very…

Mohammed and his colleagues were very helpful and kept me informed on every step of my application. It was a pleasure working with them.

3 March 2026
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Elaine,

Thanks for taking the time to leave us a review.

Will be sure to pass on your kind words to Mohammed!

Kind regards

Kyle - Leasing Manager

Rated 5 out of 5 stars

All the employees are willing to help.

2 March 2026
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Miriam,

Thank you so much for taking the time to leave a review so soon after moving in. We're really pleased to hear that your experience so far has been a positive one.

Our whole team works hard to make sure residents feel welcomed and supported from day one, so it’s great to know that you’ve found everyone helpful. If there’s ever anything you need as you settle in, please don’t hesitate to reach out, we’re always happy to help.

We hope you continue to enjoy your new home!

Best regards,
Daniel - Resident Manager

Rated 5 out of 5 stars

I come to visit my friends in Solar and…

I come to visit my friends in Solar and I always love the building. It has a great atmosphere and feels really welcoming. Ciara was especially friendly and helpful, which made the experience even better. Always enjoy spending time here!

10 January 2026
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Maddie,

Thank you so much for your kind words, it’s wonderful to hear that you enjoy visiting Solar.

We’re really proud of the atmosphere in the building, so it’s fantastic to know that it feels welcoming and that you enjoy spending time here with your friends. Creating that sense of community is incredibly important to us.

I’ll be sure to pass your lovely feedback on to Ciara — she’ll be so pleased to hear it. She always goes the extra mile to make everyone feel comfortable and supported.

We look forward to welcoming you back to Solar again soon!

Warm regards,

Daniel
Resident Manager

Rated 5 out of 5 stars

We’ve lived at Luna for six months now…

We’ve lived at Luna for six months now and we love the facilities there neighbourhood the beautiful view out of our apartment. However, what is absolutely amazing is the Resident Team especially Ciara. Ciara has been absolutely incredible for helping us out with a slight heating issue and a whole host of other things

23 February 2026
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Lee,

Thank you so much for taking the time to leave such a lovely review, it really means a lot to the whole team.

We’re so pleased to hear that you’re enjoying your time at Luna, especially the facilities, the neighbourhood and those beautiful views from your apartment. That’s exactly the experience we hope all our residents have.

I’ll be sure to pass on your kind words to Ciara, she’ll be absolutely delighted to hear them. We’re very lucky to have her on the team, and it’s great to know she was able to help resolve the heating issue and support you with everything else so smoothly.

If there’s ever anything you need, please don’t hesitate to reach out. We’re so glad to have you with us at Luna.

Kind Regards

Daniel
Resident Manager

Rated 5 out of 5 stars

A wonderful place to live.

22 February 2026
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Lilian,

Thanks for taking the time to leave us a review.

We're delighted to hear that you are so pleased with living at Canada Gardens. We work hard to meet expectations so are thrilled to hear we hit the mark.

Kind regards

Greg - Resident Manager

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look