What an amazing service these team have in Ferrum especially a big thanks for the maintenance team for being available 24/7 and taking care of the people living in the flat You can always conta... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been loving living here the last few months! The Luna building has more residents in it, making it feel a bit more like a community of people. I especially love meeting whoever's at the desk downstair... See more
Company replied
Ciara is truly the glue of this building. She keeps everything running so smoothly and is incredibly efficient - things just get sorted quickly and without any fuss, which makes a huge difference day... See more
Company replied
Anne, Jana, Faysal and Omer are a fantastic credit to the team. Super helpful and friendly and very informative. Karol, Lucian, Luca, Jack and Andrea are incredible at responding quickly and car... See more
Company replied
Company details
Written by the company
Brand new studio to 4 bedroom apartments to rent at Wembley Park. There are no hidden fees. Bills are all set up and ready to go. Find your brand new home today.
Contact info
40 Olympic Way , HA9 0GU, Wembley, United Kingdom
- 020 3151 1937
- aggregators@quintainliving.com
- quintainliving.com
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I come to visit my friends in Solar and…
I come to visit my friends in Solar and I always love the building. It has a great atmosphere and feels really welcoming. Ciara was especially friendly and helpful, which made the experience even better. Always enjoy spending time here!
10 January 2026
Unprompted review
Reply from Quintain Living
Hi Maddie,
Thank you so much for your kind words, it’s wonderful to hear that you enjoy visiting Solar.
We’re really proud of the atmosphere in the building, so it’s fantastic to know that it feels welcoming and that you enjoy spending time here with your friends. Creating that sense of community is incredibly important to us.
I’ll be sure to pass your lovely feedback on to Ciara — she’ll be so pleased to hear it. She always goes the extra mile to make everyone feel comfortable and supported.
We look forward to welcoming you back to Solar again soon!
Warm regards,
Daniel
Resident Manager
We’ve lived at Luna for six months now…
We’ve lived at Luna for six months now and we love the facilities there neighbourhood the beautiful view out of our apartment. However, what is absolutely amazing is the Resident Team especially Ciara. Ciara has been absolutely incredible for helping us out with a slight heating issue and a whole host of other things
23 February 2026
Unprompted review
Reply from Quintain Living
Hi Lee,
Thank you so much for taking the time to leave such a lovely review, it really means a lot to the whole team.
We’re so pleased to hear that you’re enjoying your time at Luna, especially the facilities, the neighbourhood and those beautiful views from your apartment. That’s exactly the experience we hope all our residents have.
I’ll be sure to pass on your kind words to Ciara, she’ll be absolutely delighted to hear them. We’re very lucky to have her on the team, and it’s great to know she was able to help resolve the heating issue and support you with everything else so smoothly.
If there’s ever anything you need, please don’t hesitate to reach out. We’re so glad to have you with us at Luna.
Kind Regards
Daniel
Resident Manager
A wonderful place to live.
22 February 2026
Unprompted review
Reply from Quintain Living
Hi Lilian,
Thanks for taking the time to leave us a review.
We're delighted to hear that you are so pleased with living at Canada Gardens. We work hard to meet expectations so are thrilled to hear we hit the mark.
Kind regards
Greg - Resident Manager
The Robinson by Quantain - just perfect
I stayed at The Robinson by Quantain Living for work, and I honestly had an excellent experience. The apartments were fantastic — very comfortable, well-equipped, and maintained to a high standard. The services and amenities were also great and made my stay very convenient.
The staff were incredibly kind and helpful throughout my time there. I’d like to specifically mention Ken, who assisted me a lot during my stay — his support and friendliness really made a difference.
I would definitely recommend staying here and would happily return in the future.
16 February 2026
Unprompted review
Reply from Quintain Living
Hello Rodrigo,
Thank you for your lovely review!
We’re thrilled you enjoyed the comfort, amenities, and service during your stay. Your kind words about our team - especially Ken - mean a lot, and we’ll be sure to share your feedback with him.
We truly appreciate your recommendation and look forward to welcoming you back soon.
Kindest,
Karolina - Resident Manager
During my visit to Canada Gardens
During my visit to Canada Gardens, I had to use the parcel room and honestly found it pretty confusing and disorganised at first. After trying to figure it out myself for a while, I asked the receptionist (samuel) for help. Even though I felt bad taking up his time, he spent over 10 minutes patiently helping me track down my package. He was friendly, calm, and genuinely helpful throughout. I really appreciated his attitude and support, and I’m more than happy to leave this review because he made a stressful situation much easier.
22 January 2026
Unprompted review
Reply from Quintain Living
Hi Joseph,
Thanks for taking the time to leave us a review.
We're delighted to hear that you are so pleased with Samuel and that he has been so helpful ,we aim high and are glad we hit the mark for you.
Will be sure to pass on your kind words to him.
Kind regards
Greg - Resident Manager
I recently visited Quintain Living…
I recently visited Quintain Living building and had a really great experience. The building is absolutely beautiful, modern, clean, and very impressive. I’d also like to give a special mention to Bolaji from reception, who was so kind, welcoming, and helpful. She made the visit even more pleasant. Overall, a lovely first impression of Quintain Living.
21 January 2026
Unprompted review
Reply from Quintain Living
Hi Oladoyin.
Thank you so much for taking the time to share your experience. We’re delighted to hear that you were impressed with the building and that your visit made such a positive first impression. A special thank you for mentioning Bolaji, she’ll be thrilled to know her kindness and helpfulness made your visit even more enjoyable. We hope to welcome you back to Luna again very soon.
Daniel
Resident Manager
Experience living in Ferrum
My experience with the building has been overwhelmingly positive the maintenance staff always goes above and beyond to help solve issues quickly and properly.
21 January 2026
Unprompted review
Reply from Quintain Living
Hi Makram,
Thank you for leaving a review! We really appreciate the overall feedback on your experience so far and I will be sure to pass this onto the team.
Kind regards
Faysal - Resident Manager
Bolaji has been amazing
Bolaji has been amazing, customer service has been great and always resolved issues, she is new to the Luna building but already making a big impression as I come here to visit my friends. Great job.
16 January 2026
Unprompted review
Reply from Quintain Living
Hi Kemar
Thank you for your lovely feedback.
We’re so pleased to hear that Bolaji has made such a positive impression during your visits to Luna. It’s great to know that her customer service has been consistently helpful and that she’s been proactive in resolving any issues. Even though she’s new to the building, she’s already become a real asset to the team, and your comments reflect that perfectly.
Thank you for taking the time to share your experience, it’s very much appreciated.
Kind regards,
Daniel
Resident Manager
I love living at Luna!
I love living at Luna!! The flats are so nice and the extra accommodations are amazing. Ciara at the front desk makes my day better every time! She’s so helpful and accommodating and takes care of all my issues asap. 10/10 recommend!
20 January 2026
Unprompted review
Reply from Quintain Living
Hi Kayla
Thank you for such a fantastic review! We’re so pleased to hear how much you’re enjoying living at Luna and making the most of the apartments and amenities.
Ciara will be delighted to hear your kind words, she really does go above and beyond, and it’s great to know the positive impact she has each day. We’ll be sure to share this with her.
Thanks again for the recommendation and for being part of the Luna family.
Daniel
Resident Manager
Loved living at Luna for the past 7…
Loved living at Luna for the past 7 months purely for my star girl Ciara. She has made it feel like a home and I will miss our chats. The manager of Luna, Daniel is also a top guy. Both legends.
20 January 2026
Unprompted review
Reply from Quintain Living
Hi Beth
Thank you so much for taking the time to leave such a lovely review. We’re really glad to hear that Luna has felt like home during your time with us.
Ciara will be absolutely touched by your kind words, she truly does make a difference, and we’ll be sure to pass this on to her. It’s also very kind of you to mention me; it’s been a pleasure having you as part of our Luna family.
Wishing you all the very best for what’s next, and you’ll always be welcome back at Luna.
Daniel
Resident Manager
Quick and clear responses
Quick and clear responses. Most of the process was done online, amazingly convenient.
20 January 2026
Unprompted review
Reply from Quintain Living
Hello Christopher,
Thank you for your review!
We’re glad the online process and our response time worked well for you.
Kind regards,
Petra, Resident Manager
Excellent team and customer service
I am about to move in soon, the pre-moving process has been very smooth and friendly. Chun Fai Lee and Julia Whyte are very friendly, professional and informative.
16 January 2026
Unprompted review
Reply from Quintain Living
Hi Zaid,
Thank you so much for leaving a review.
Will be sure to pass on your kind words to Chun & Julia.
Kind regards
Kyle - Leasing Manager
Another day another amazing review
Another day, another amazing experience.
I’ve been living here for a few months now, and one thing has always remained true: Samuel, one of the receptionists in my building, consistently lifts the mood and keeps everything running smoothly all while wearing a genuine smile and great conversation.
Samuel always approaches situations with the best possible attitude and is incredibly effective at solving problems. His professionalism and positivity truly elevate the entire experience at Quintain Living. It’s always a pleasure speaking with him and the rest of the front desk team.
Thank you, Samuel, and thank you to everyone at the desk for all the help and support.
14 January 2026
Unprompted review
Reply from Quintain Living
Hi Elyas,
Thank you so much for leaving a review.
We will be sure to pass on your kind words to Samuel and the Canada Gardens team.
Hope you have an amazing day.
Kind regards
Greg - Resident Manager
Disappointing experience for a “premium” rental
I lived in the Solar building managed by Quintain Living and several advertised services were never available during my tenancy. The intercom system didn’t work at all, meaning I had to go downstairs for every delivery or visitor. Parcel room access was unclear and unreliable, and there was no consistent concierge presence in Solar (staff were based in Luna instead), none of which was disclosed before signing.
The most serious issue was persistent, loud noise from a servicing/utility room opposite my flat, often at night, which repeatedly disrupted my sleep. I raised this multiple times over nearly three months, but it was only offered to be looked at right at the end of my tenancy.
I understand new builds have teething issues, but paying a premium rent while absorbing all the inconvenience — with no rent adjustment or goodwill offered — was disappointing. I raised a formal complaint; the issues were noted, but no compensation was provided. I’d advise prospective tenants to ask very clearly which services are actually operational before signing. The only notable positive experience was the personality and interactions with the Luna receptionist, Ciara
26 November 2025
Unprompted review
Reply from Quintain Living
Hi Shubham,
Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience at Solar fell short of the standard you expected.
We understand how inconvenient the intercom issue was, particularly when it affected deliveries and visitors. While the system has since been resolved, we appreciate that during your tenancy it meant additional trips downstairs. Although the intercom provides access to the lobby, lift access is resident only, which does mean deliveries still need to be collected from the lobby, we recognise this wasn’t as clear as it should have been, and we apologise for that lack of clarity.
We also apologise for the confusion around parcel handling. During the early opening period of Solar, there were some initial challenges with the Solar parcel room, and parcels were therefore kept securely in the Luna parcel room. While security was always maintained, we appreciate that the process may have felt unclear and unreliable at the time.
Regarding on site presence, we the Residents Team are based in Luna and support Solar, and we are always present across both buildings. In addition, night security staff are also located on the front desk in Solar between 8pm and 8am. Throughout this period, teams at both Solar and Luna were always contactable by phone or in person, though we understand that this arrangement may not have felt as consistent or visible as expected.
We apologise for the ongoing noise disturbance you experienced. We know how disruptive this can be, especially when it affects your sleep. As Solar is a brand new development, there were some early operational issues, and once the source of the noise was identified, it was resolved. That said, we fully recognise that this took longer than it should have and apologise for the impact this had on your day to day living.
We’re really pleased to hear your kind words about Ciara from the Residents Team. She will be thrilled to know that her warmth, personality, and genuine care made a positive difference during your time with us, and we’re proud to have her as part of our team.
Your feedback has been shared internally and is genuinely valued, as it helps us improve communication, transparency, and service delivery for future residents. We wish you all the best in your next home and thank you again for taking the time to share your experience.
Kind Regards
Sonam - Assistant Resident Manager.
The staff here are very helpful and…
The staff here are very helpful and always assist with the roads and parking.
12 January 2026
Unprompted review
Reply from Quintain Living
HI Waqar,
Thank you for your kind words! We’re glad our staff could assist you with roads and parking. We truly appreciate your feedback.
Kind regards,
Karolina - Resident Manager
Ferrum is really good place to live！
I moved to Ferrum in September 2025 and overall I’ve had a very good experience living here. The building is well maintained and the facilities are nice and easy to use.
I’ve also had good experiences with the reception and maintenance teams. Whenever I needed help, they were friendly and sorted things out quickly. I’d especially like to mention Emma, Mani and Joanna, who have all been really helpful.
So far, I’m happy with my decision to move here and would recommend Ferrum to others looking for a place in the area.
3 December 2025
Unprompted review
Reply from Quintain Living
Hi Mingjin,
Thank you for leaving a review! We really appreciate the overall feedback on your experience so far and kind words about the Reception & Maintenance Teams. I will be sure to pass this onto them all.
Kind regards
Faysal - Resident Manager
The team at The Robinson are always…
The team at The Robinson are always very welcoming and helpful when I need assitance in the area. Greață building!
7 January 2026
Unprompted review
Reply from Quintain Living
Hello Alexandru,
Thank you for your lovely feedback! We’re delighted to hear that the team at The Robinson made you feel welcome and were able to help when needed. We’re also glad you enjoyed the building!
Kindest regards,
Karolina - Resident Manager
I’ve lived in the building for 2 years…
I’ve lived in the building for 2 years now and have enjoyed it very much. Recently, Jayvi has helped my partner and I out which is why I’m writing this review. She was so helpful and responsive. We went to speak with her and as promised she emailed the next day with everything we needed.
All the staff are lovely and we very much appreciate Jayvi’s help. It’s nice to see her smiling face at the desk. I feel like London is so lonely, getting greeted by her just makes you feel at home. The building is secure and kept clean. My partner and I love living here with our cat.
20 December 2025
Unprompted review
Reply from Quintain Living
Dear Anne Marie,
Thank you so much for taking the time to share such a lovely review.
We are truly delighted to hear how much you have been enjoying living in the building, and we greatly appreciate your kind words about Jayvi and the team - I will be sure to pass on your feedback.
Many thanks,
Noemi, Resident Manager
Terrible Move-Out Experience & Inflated Deposit Charges
The flat itself was lovely and genuinely felt like home for four years, but unfortunately the move-out experience with Quintain Living was extremely disappointing.
As soon as we handed in our notice, the treatment we received changed completely. Communication became difficult, and we were presented with a long list of charges that felt both inflated and deeply dishonest. Despite leaving the property in a great condition after a long-term tenancy, Quintain is currently attempting to deduct over £900 from our £1,000 deposit. Despite their own check-out report rating rooms as “Good” and showing only normal wear and tear.
Concerningly, after speaking to others and seeing similar stories online, this does not appear to be an isolated incident. It feels like standard practice rather than a genuine assessment, completely overshadowing what was otherwise a good living experience.
Since this experience, we would no longer recommend Quintain to anyone else and strongly advise any future tenants to document everything and be prepared to challenge deposit deductions.
3 December 2025
Unprompted review
Reply from Quintain Living
Hi Ethan,
Hope you are well and thank you for leaving a review.
I am sorry you feel that this was not handled correctly. We aim to ensure all our residents are content once they have vacated.
I will look into this matter and reach out with an update.
Kind regards
Greg - Resident Manager
Great location, right in the hear of Wembley Park
Madison is absolutely great! Ticks all the boxes for us. Jayvani is a star, always helpful and too kind.
22 September 2025
Unprompted review
Reply from Quintain Living
Hi YJ,
Thank you very much for your great review. We are delighted to hear that Madison ticks all the boxes for you and your lovely comments about Jayvi are greatly appreciated.
If you need assistance with anything at all, please do not hesitate to reach out to us.
Kind regards,
Noemi, Resident Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.