Qure Skincare Reviews 1,459

Was able to receive a replacement part for my device free of charge. Outstanding customer service!

Quality and care. I had the most thoughtful interaction with customer service, I am now a customer for life. Highly recommend.

I’ve been using micro-infusion for nearly 6 months now. My goal was to reduce the look of fine lines and some deep wrinkles around my mouth. I have noticed a nice change in my skin. It looks smooth and glowy and it feels so soft !
I’m working on the deeper lines the dermatologist says are caused by the way I sleep on my pillow. I’m saving up to take my efforts to the next level, purchasing the face mask, hair helmet, and more. Ina short time I’ve saved enough points to get the All- in-one-serum at no charge. I’ve had some issues placing orders in the past, and Customer service always gives me prompt, friendly, knowledgeable help in a patient and friendly,manner., even on Christmas Day ! I’m impressed with the company thus far, and will continue on my journey. To more self confidence in my appearance.

Hydee was exceptionally patient and kind and helped expedite my return ☺️🙏 (the product gave me a rash)

Thank you for your quick and kind support. I really appreciate how understanding and helpful you were regarding my situation. Excellent customer service!

Have not ordered the product yet, first I had questions. They responded quickly and courteously, this was helpful in my decision to order from them...can't wait!

Trusting the process! I’ve done 2 applications- 1) wrinkles,2) dark spots. Moderate sensations, not really painful and keeping my eye on the prize of 6months of treatments. I’m super excited about taking control of my skin and improving my overall appearance.

Customer service is basically nonexistent, to the point where this company actually seems like it's a scam. The mask I received did not come fully charged, as they claimed it would, and it would not charge. I followed all of their troubleshooting information, sent a video to customer service and NEVER heard back. So I scheduled a consultation... Crickets at the time of the scheduled call. So, I called them and spoke with a rep who confirmed they had the video and that they would look it over and get back to me within 24-48.... CRICKETS. I had to call again a week later to get an update and they still had done nothing with the video. At this point, I've requested a return/refund instead of an exchange because there is NO evidence that supports this product works or that the company intends to fulfill any kind of customer service obligation.

I have literally never experienced customer service this poor... and I say that because they clearly don't even try to support customers. Their systems are bogus. Their follow-up and follow through is nonexistent.

Qure as a company is a sham and scam. Full stop.

I had questions about their products and they got back to me right away. When I still needed more clarity, they got back to me immediately. I will definitely buy their products.

I reached out to the company once I realized I had missed a discount opportunity in the checkout process. Through several emails over the course of several days, we ironed out what happened and although it was too late for me to get the discount at that point, they offered it to me at my next purchase at all times. They did say they would take note of my comment about the discount tag being easy to miss as feedback. This is a nice pacifying statement but I do hope they take a look at it. I also recognize I bear some responsibility as a user . They were friendly, responsive, empathetic and as helpful as the situation allowed them to be. This resulted in me having no hard feelings with the company and I'm looking forward to getting the product and trying it out.

Nimfa was very helpful and very professional and caring with my CUSTOMER SERVICE concern. Thank you, Nimfa.

Customer service is superior! Fast assistance with something I needed.

I was referred to this company by friends and family who love it. The customer service is amazing. My product was slightly delayed due to being out of stock, and I was promptly answered and reassured regarding my order. Only a few short days after my order was delayed, I received an email that it was shipped and my Qure order was delivered the next day! I just began using the product, the micro infusion system, but I love it! The silky smooth feel of the serum, and the quality of the infusion system both make me feel like I just walked out of a dermatologist office. I'm excited to see my results after a few treatments.

When I recv'd my kit, did not use right away which caused anxiety!! After chatting with agent, wanted to make sure I rec'vd corrct amount of items. And I did. What a pleasure he was. He remained very professional & answered every question. Now, I will watch the video on how to use!

This company does not have it's fullfillment process streamlined. I placed an order for the stamping vials, and the all in one serum. Then recieved several emails that they were coming, not coming, one was coming because the other was backordered. Confusing. Then the serum came, but no vial. confirmation email says I got both. Emailed service and only auto replies - AI responses with nothing to do with what I asked - something about how the new vial head design. Not my question and remember i didn't get the vials!! It finally took me going on Social media to get someone to help me. When I said I wanted my money back, they said - oops looks like it just shipped. No confirmation email that it was until I asked for a refund. The entire process infuriating.

I ordered this product hoping that will work even though I have mild rosascea, I applied as it was instructed and watched videos on you tube, but unfortunately didn’t work for me.
Customer service was great, since I ordered the product they were making sure I was able to fallow the instructions, when it didn’t work for me they help me to get money reimbursed.
I highly recommend this company.

Every time I ask something, they answer in very short time and with the information I need. Always professional

My partner can see a big difference in my skin and I can feel a big difference in my skin as well. I just follow your instructions and microneedle every two weeks or once a month. I get a lot of compliments on my skin now. I found out that if I wash my face and just let it dry by itself, this also has a plumping effect on my skin as well. I am highly satisfied with your serums and your other products like the face mask and the UV light for my decolletage. Everything is very affordable for me. Thank you

Excellent customer service!! They gave me no hassle at all with refunding me for my order that never arrived, which is almost unheard of these days. I haven't tried the product yet but the customer service was exceptional, which is so appreciated

Ordered on March 10 and have not received my product. I have reached out with no reply. $179 down the drain.