Quzo UK Reviews 

768
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally competitive prices across the catalog, noting that products arrive very quickly, are securely packaged, and function perfectly right out of the box. People also appreciate the wonderfully smooth ordering process, consistently helpful communication, and the pleasant personal touches added to their purchases by the team. Though some reviewers were not happy with unexpected price jumps or sudden order cancellations caused by unfortunate system stock errors. A small group of people also mentioned frustrating difficulties regarding incorrect delivery tracking details, damaged items upon arrival, or restrictive return policies.

What people talk about most

Product

People report positive experiences with product, highlighting that items arrive promptly, are very well... See more

Price

Reviewers express strong satisfaction regarding price, frequently highlighting competitive rates and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping and prompt... See more

Service

Customers consistently note positive experiences with service, highlighting quick transactions, fast... See more

Order

Customers had positive experiences with order, highlighting the simple purchasing process and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Product unexpectedly arrived in 2 days! (Albeit via DPD courier which are the worst). Customer service is satisfactory. Desktop website is user friendly but could be more aesthetic and vivid. There... See more

Rated 5 out of 5 stars

I was searching for a new garden vac/blower on Idealo and this company came up as the cheapest deal available, actually over £30 cheaper than some household names. Communication and delivery were se... See more

Rated 5 out of 5 stars

I had a lovely experience with this company! It was a smooth purchasing journey (buying a Christmas present for my parents), it arrived extremely quickly and I then received an email from Richard hims... See more

Rated 5 out of 5 stars

As always when buying from Quzo a good straight forward experience. Opt for the next day in time it's there. Also if you keep checking on the prices some things can be found cheaper than elsewhere.


Company details

  1. Computer Shop
  2. also in
  3. Computer & Accessories store
  4. Computer Accessories Shop
  5. Electronics store

Written by the company

Quzo UK are a trusted supplier of computer components, gaming, laptops and PCs. We have a huge selection of top world class brands from Apple, HP, AMD, Intel, MSI and much more. With over 6000 products you are sure to find the latest models at the cheapest prices.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

768 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(768)

89 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class Family company.

I was looking to purchase an Astronomical telescope, having decided the make and model, i checked multiple outlets and was particularly impressed with this company, especially customer feedback. The advertised price was very competitive. It duly arrived within days and although i have not been able to get outside to get the full experience yet, i feel very happy with the unit. Quzo have been excellent, particularly Richard the owner, in keeping me informed, and offering extra help and support should i need it

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. I added a monitor to my basket at around £170 with a Valentine’s Day discount applied. Two hours later, without any warning, the price jumped to £221, suddenly showing an RRP of £290+ before “discounts”. Unreal.
The same monitor costs £220(ish) directly from the manufacturer, so this artificial price hike is clearly misleading. These kinds of price adjustments feel borderline illegal and completely unethical.
To make matters worse, there is no way to contact anyone at all to raise the issue. Shocking lack of transparency and customer support.

3 February 2026
Unprompted review
Rated 4 out of 5 stars

Calls are answered by real people…

Calls are answered by real people without having to navigate lengthy option lists; also emails receive replies from individual staff with appropriate responses to queries.
I would rather purchase tech from a relatively small reseller whose prices are as competitive as the big corporate resellers (or better), both on principle and due to the ease of contact and personal response.

27 January 2026
Rated 5 out of 5 stars

Great price

Great price, prompt service and no issues. The monitor itself has developed a fault, but this is being dealt with by Dell; no complaints for Quzo service and happy to recommend

6 November 2025
Rated 5 out of 5 stars

Needed a monitor for the new pc I…

Needed a monitor for the new pc I ordered and saw this company had stock of one of the recommended LG models. Simple ordering process, good comms regarding payment dispatch and delivery. I would definitely recommend Quzo.

6 January 2026
Rated 5 out of 5 stars

Great communication and responsible customer support

I had a very positive overall experience with Quzo UK.

My order initially arrived as a partial delivery — only one item was delivered on the first day. I contacted customer support, and the issue was handled quickly and professionally. I received clear communication, regular updates, and the missing item was dispatched without unnecessary delay. The cost of expedited delivery was also refunded, which I really appreciated.

What stood out most was how seriously the issue was taken and how smoothly it was resolved. Even though something went wrong at first, the way the situation was handled gave me a lot of confidence in the company.

I’m very happy with the final outcome, the product, and the level of customer service. I would feel comfortable ordering from Quzo UK again and would recommend them to others.

28 December 2025
Rated 1 out of 5 stars

Cancel orders to hike up prices

25/12 - purchased a HDD for 356.13
29/12 - my order is cancelled with the following reason given: "Unfortunately, due to a system error, they were marked as being in stock. I also contacted my supplier to see about obtaining further stock, however, they aren’t able to provide an estimated date for replenishment due to supply shortages throughout the entire supply chain."
30/12 - despite the chain-wide supply issues, 7 units of the HDD in question are back in stock on Quzo's website, except now it is priced at £1,295.13, more than 3 times the original price from just 5 days ago

Can't recommend doing business with a store which will cancel your order and lie about it whenever they realise they can sell the item to someone else for 3.5x the price.

30 December 2025
Unprompted review
Quzo UK logo

Reply from Quzo UK

Hi Dawid,

Thank you for taking the time to leave your feedback. We’re genuinely sorry for the inconvenience caused.

To be absolutely clear, the item was not in stock at the time of your order, nor at any point during this process. The listing showed availability due to a system error, and when we checked with our supplier, they confirmed that no units were available and could not provide a restock date. For that reason, we had no option but to cancel and refund your order.

The higher price you later saw was a temporary placeholder price applied while we worked to correct the stock‑sync issue. This is a standard safeguard we use to prevent further orders being placed for items that are not actually available. It was not a reflection of real stock, nor was it intended to encourage sales.

We understand how the timing could have created the wrong impression, and we appreciate the opportunity to clarify the situation. We’re reviewing our processes to prevent similar confusion in the future.

We have over 2,000+ five star reviews via our trusted review partner, Feefo https://www.feefo.com/en-GB/reviews/quzo, 3,800+ reviews on our Amazon marketplace - https://www.amazon.co.uk/sp?ie=UTF8&seller=A3A95BIT1MZSS4, and over 18,000+ reviews on our eBay store - https://www.ebay.co.uk/fdbk/feedback_profile/quzo_uk

Once again, please accept my apologies for the inconvenience caused.

Best regards,
Richard

Rated 5 out of 5 stars

Incredible family-run business!

I had a lovely experience with this company! It was a smooth purchasing journey (buying a Christmas present for my parents), it arrived extremely quickly and I then received an email from Richard himself wanted to ensure everything was okay with my order. I can’t recommend this family run business enough! ❤️

18 December 2025
Rated 5 out of 5 stars

Delivery said it all for me..

Product unexpectedly arrived in 2 days! (Albeit via DPD courier which are the worst).
Customer service is satisfactory. Desktop website is user friendly but could be more aesthetic and vivid. There is an ‘Ask a question’ box at the bottom which users can raise queries about a particular product, but mine wasn’t responded to so a bit disappointed.
Was able to search for what I need without hassle and at a bargain price as well. Will definitely be purchasing from here again in the near future especially when the sale is on.

11 December 2025

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