Banner for RAC Car Insurance

RAC Car Insurance Reviews 

18,496
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 12,220 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable pricing and how straightforward it is to set up new insurance policies online. Many people also highlight the user-friendly website navigation and the comprehensive breakdown cover options available. Reviewers emphasize that the entire process is smooth, quick, and provides excellent value for money compared to other providers. However, some customers also noted that annual renewal prices could sometimes increase significantly or exceed initial expectations. A few other people also felt that managing policy updates, accessing online accounts, or navigating renewals involved occasional difficulties.

What people talk about most

Price

People report positive experiences with price, noting that quotes are competitive and often save them... See more

Service

Reviewers mention positive feedback about service, noting that buying policies and arranging new insurance is... See more

User experience

Clients share positive opinions on user_experience, highlighting that the online process is smooth and easy... See more

Website

Users describe positive interactions with the website, highlighting that the platform is easy to use, clear,... See more

Subscription

Consumers find subscription to be positive, highlighting that the renewal process went smoothly and without... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Price was cheaper than my renewal quote so that was main reason even though was not so much by the time i had to add on the same cover i had before. Been REC member since 2009 so maybe it will remain... See more

Company replied

Rated 4 out of 5 stars

My car insurance had gone up so went to look around for a different provider. The RAC was a really good price, offering more options as standard than some other insurers. I haven’t had any issues with... See more

Company replied

Rated 4 out of 5 stars

RAC offered different levels of comprehensive cover. The price seemed fair. RAC is a long established name in the world of motoring. I am already a member of RAC Breakdown

Company replied

Rated 4 out of 5 stars

The experience was good but I would like to be able to communicate with you more easily. I have had several emails off you and a couple of texts but my reply could not be sent.


Company details

  1. #159 of 178 best companies in Insurance broker
  2. #47 of 67 best companies in Car and Motor Insurance Agency
  3. #177 of 230 best companies in Insurance agency

Written by the company

The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(18,496)

11,667 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Let’s Do This Bradly

After almost fifty years using the breakdown service, and never thinking to use the RAC insurance I gave it a go, searched on line for a Quote, and juggled all the figures about, we all know that a Quote can be Trimmed to reduce the cost, and looking what the slight reduction were made it common sense to go with the RAC, must admit, they never fail to give me a discount every year for my Loyalty, and that is a thing of the Past, being a Seventy Seven Old Wrinkly, I know the way it works, and how difficult it is to get customers on board when representatives are pushing to sell, no one is twisting my arm to write this, I just Say it as it is Please or offend, Colin Harvey News At Ten South Wales

8 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Good all the time

Good all the time

5 April 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

It was easy to complete the application…

It was easy to complete the application and the paper copies arrived in good time. Thank you

8 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

Have used them for years

Have used them for years. So very satisfied

7 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Easy to use

Easy to use, clear as to what is and isn’t covered, good value for money. Been with the RAC for a long time, always excellent.

3 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Renewing the car insurance was very…

Renewing the car insurance was very simple

7 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

It was how quick you supplied the price…

It was how quick you supplied the price for the insurance and the setting up

8 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

Time constraints .

easy enough to renew, time was of the most important as i was going into hospital, so no time to search for a better option, so just did a renewal to save time .

15 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Easy to fill details etc for car…

Easy to fill details etc for car insurance , and offers if other things also helpful would recommend

22 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Price not increased

Price not increased, easy to renew.

29 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Happy with service

Price +swift + easy completion of documentation

2 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Been insured with you before and always…

Been insured with you before and always been competitive

2 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Good price

Good price, easy to do.

2 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 1 out of 5 stars

RAC is happy to take your money and…

RAC is happy to take your money and sell you breakdown cover, but when you actually break down abroad, it’s a nightmare. We broke down in France in an old camper and getting help has been incredibly stressful and frustrating. I feel completely let down by RAC.

10 August 2026
Unprompted review
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi Pete,

Thank you for taking the time to leave us your feedback and for raising your concerns in regards to the experience you have had when breaking down in France. We would like to investigate this further but have been unable to locate your policy. Please email your policy number to socialresponders@bglgroup.co.uk and we will be in touch.

Thanks, Rachael

Rated 5 out of 5 stars

Very easy.

Very easy to navigate your website.

3 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Great service with no fuss

Great service with no fuss, affordable and all controllable from the ‘handy’ app

8 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

The obtaining of car insurance was made quick and easy

The obtaining of car insurance was made quick and easy, your web was helpful and concise, you made the getting of car insurance a good experience. The price was reasonable considering the other quotes I received.

2 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

Easy to complete form on line

Easy to complete form on line, reasonable price

2 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look