There was nothing we had to do except check the insurance and that was it. It’s such a great way to be able to relax and not have to worry or start ringing round to compare prices we had lots of quot... See more
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Review summary
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Great value, over 100.00 less than the next cheapest. Very efficient system for renewal. Excellent. I expect there are many drivers who end up renewing with different companies every year, due to th... See more
Company replied
I've renewed car insurance with RAC for many years. The renewal process is always seamless, the product reassuring and the price fair. The added comfort of having RAC at hand and helpful in the event... See more
Company replied
My initial offer for renewal was higher than i had expected or hoped, so decided not to renew. I then had second thoughts and contacted them again, i thought they might not entertain my call, but... See more
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Company details
Written by the company
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Contact info
United Kingdom
- rac.co.uk/insurance
4.4
Excellent
20k reviews
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Overall good to enter details
Overall good to enter details, but at the payment stage the quote just shut down, and I had to start from the beginning again.
23 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Great service and renewal was easy with…
Great service and renewal was easy with good coverage
24 September 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
price was a bit higher other wise not…
price was a bit higher other wise not to bad hassle of changing stayed where I was
26 September 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Straight forward renewal with quick and…
Straight forward renewal with quick and easy procedure,
21 September 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Renewing was straightforward.
21 September 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Everything!
25 September 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Easy and straightforward.
26 September 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Being an online service can make it a…
Being an online service can make it a bit confusing - especially with ALL insurance companies having *add on* options. My last years insurance was with RAC... renewal wasn't good enough. Did a search for more acceptable which came back up with them... surprisingly!
Kept getting emails for the renewal so their setup doesn't realise there was TWO car insurance docs in my account - the new one and the old one!
Time will tell if I need to claim how good they are...
8 September 2026
Reply from RAC Car Insurance
Hi Frank,
Thanks for sharing your feedback with us. We get that managing online insurance can feel confusing, especially when add-ons and renewals start piling up.
I am sorry that you still kept getting renewal reminders even though you had set up a new policy with us.
We want to make sure your account is set up correctly, and we will be in touch with you to see how we can help.
Thanks again, and have a great day.
Vicky
It was very frustrating over a 2 to 3…
It was very frustrating over a 2 to 3 week period to eventually receive a copy of my Insurance documents.
I made about 5 phone calls to eventually receive my documents which had to be sent to my e mail address manually. Your self serve contact just would not work
20 September 2026
Reply from RAC Car Insurance
Hi Michael,
I’m really sorry to hear about the frustration you experienced while trying to get your insurance documents over those few weeks. Making five phone calls and dealing with a self-service tool that isn’t working is definitely not the smooth service we aim to give you.
I’m glad our team was able to email your documents to you manually in the end. We will be in touch with you to make sure that you now have everything you need.
Thanks again for your patience with us. Hope you have a great rest of your day!
Vicky
The whole service was very easy and led…
The whole service was very easy and led all the way by the RAC and given the opportunity to make any changes if required. I was given adequate time to decide on any changes before the service was completed.
14 September 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Spoke to a lovely lady
Spoke to a lovely lady, and was very helpful, but forgot her name as have been away on holiday. She found be a slightly better deal.
25 September 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
I phoned RAC to get a better quote
I phoned RAC to get a better quote, this was done straight away.
I would have liked a new email, to have had a written quote.
It's easy to go to my insurance document.
20 September 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
unable to contact you except through a…
unable to contact you except through a portal, the older generation like to be able to email or talk to you.
Informed that my insurance was automatically renewed for the next year, bombarded with renewal emails and texts.
8 September 2026
Reply from RAC Car Insurance
Hello Charles,
Thank you for sharing your feedback with us.
We understand how frustrating it is when you cannot reach us by email or phone, especially if that is how you prefer to stay in touch. We also hear you on the amount of renewal messages you received, and we are sorry for the stress this caused.
We want to make things right, so we will be in touch with you to see how we can help.
Kind Regards,
Laura
Very pleased with renewal quote
Was very pleased with renewal quote and it’s very refreshing to actually speak to someone in a contact centre in this country
25 September 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
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