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RAC Car Insurance Reviews 

18,458
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 12,220 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable pricing and how straightforward it is to set up new insurance policies online. Many people also highlight the user-friendly website navigation and the comprehensive breakdown cover options available. Reviewers emphasize that the entire process is smooth, quick, and provides excellent value for money compared to other providers. However, some customers also noted that annual renewal prices could sometimes increase significantly or exceed initial expectations. A few other people also felt that managing policy updates, accessing online accounts, or navigating renewals involved occasional difficulties.

What people talk about most

Price

People report positive experiences with price, noting that quotes are competitive and often save them... See more

Service

Reviewers mention positive feedback about service, noting that buying policies and arranging new insurance is... See more

User experience

Clients share positive opinions on user_experience, highlighting that the online process is smooth and easy... See more

Website

Users describe positive interactions with the website, highlighting that the platform is easy to use, clear,... See more

Subscription

Consumers find subscription to be positive, highlighting that the renewal process went smoothly and without... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Price was cheaper than my renewal quote so that was main reason even though was not so much by the time i had to add on the same cover i had before. Been REC member since 2009 so maybe it will remain... See more

Company replied

Rated 4 out of 5 stars

My car insurance had gone up so went to look around for a different provider. The RAC was a really good price, offering more options as standard than some other insurers. I haven’t had any issues with... See more

Company replied

Rated 4 out of 5 stars

RAC offered different levels of comprehensive cover. The price seemed fair. RAC is a long established name in the world of motoring. I am already a member of RAC Breakdown

Company replied

Rated 4 out of 5 stars

The experience was good but I would like to be able to communicate with you more easily. I have had several emails off you and a couple of texts but my reply could not be sent.


Company details

  1. #158 of 178 best companies in Insurance broker
  2. #47 of 67 best companies in Car and Motor Insurance Agency
  3. #177 of 230 best companies in Insurance agency

Written by the company

The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18k reviews

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4.4

All reviews

(18,458)

11,601 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The obtaining of car insurance was made quick and easy

The obtaining of car insurance was made quick and easy, your web was helpful and concise, you made the getting of car insurance a good experience. The price was reasonable considering the other quotes I received.

2 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

Easy to complete form on line

Easy to complete form on line, reasonable price

2 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

The process for buying my car insurance…

The process for buying my car insurance online was straight forward and simple to complete and most of all the price was right.

7 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

The process was easy to follow and the…

The process was easy to follow and the price compared to others was more acceptable

3 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Renewed with RAC

Renewed with RAC. They appreciate loyalty as do I. Never had any problems with RAC insurance. Always had great service from them. We claimed form a little knock and they were very helpful and resolved everything.

7 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 1 out of 5 stars

99% increase with no policy changes?

Policy last year £512, auto renewal arrived this morning £1,032 - no change to policy, no claims, went through decline process and it auto lowered to £938. Still not renewing with RAC - comparison sites offering lots of alternatives starting at £500.

10 August 2026
Unprompted review
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi John,

Thank you for taking the time to leave us your feedback. I am sorry to hear we were unable to offer you a competitive price for your renewal this year. If you would like to discuss this further with our team, please email your policy number to socialresponders@bglgroup.co.uk and we will be in touch.

Thanks, Rachael

Rated 1 out of 5 stars

The insurance is to expensive for…

The insurance is to expensive for someone who has been with them along time but do realise you try to get the most money out of people like me who are to lazy or think to change its sad rely .

7 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi Neil,

We’re sorry to hear you feel this way and appreciate you sharing your feedback. We’d like the opportunity to discuss your renewal with you directly and understand more about your experience. We will be in touch with you shortly.

Thanks, Rachael

Rated 5 out of 5 stars

Very easy to take out and competively priced.

Very easy to take out and straightforward. Also very competively priced.

10 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Cheapest quote.

3 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

All good thanks

All good thanks

7 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

It was very easy to complete the online…

It was very easy to complete the online application and was verified within minutes.

Very satisfied all rouhd.

3 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Very good service

Very good service

7 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Easy and Good Customer Service

I have recently purchased a vehicle insurance policy, and everything has gone very smoothly. The process was very smooth and easy.

5 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Can be relied on and save you money.

I do my annual car insurance with RAC, and upon my most recent annual renewal, I saved almost £200.00.
This gives me faith in a reliable company !

16 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

Price was cheaper than my renewal quote…

Price was cheaper than my renewal quote so that was main reason even though was not so much by the time i had to add on the same cover i had before. Been REC member since 2009 so maybe it will remain cheaper for loyalty

7 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

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