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RAC Car Insurance Reviews 

18,531
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 12,220 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable pricing and how straightforward it is to set up new insurance policies online. Many people also highlight the user-friendly website navigation and the comprehensive breakdown cover options available. Reviewers emphasize that the entire process is smooth, quick, and provides excellent value for money compared to other providers. However, some customers also noted that annual renewal prices could sometimes increase significantly or exceed initial expectations. A few other people also felt that managing policy updates, accessing online accounts, or navigating renewals involved occasional difficulties.

What people talk about most

Price

People report positive experiences with price, noting that quotes are competitive and often save them... See more

Service

Reviewers mention positive feedback about service, noting that buying policies and arranging new insurance is... See more

User experience

Clients share positive opinions on user_experience, highlighting that the online process is smooth and easy... See more

Website

Users describe positive interactions with the website, highlighting that the platform is easy to use, clear,... See more

Subscription

Consumers find subscription to be positive, highlighting that the renewal process went smoothly and without... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Price was cheaper than my renewal quote so that was main reason even though was not so much by the time i had to add on the same cover i had before. Been REC member since 2009 so maybe it will remain... See more

Company replied

Rated 4 out of 5 stars

My car insurance had gone up so went to look around for a different provider. The RAC was a really good price, offering more options as standard than some other insurers. I haven’t had any issues with... See more

Company replied

Rated 4 out of 5 stars

RAC offered different levels of comprehensive cover. The price seemed fair. RAC is a long established name in the world of motoring. I am already a member of RAC Breakdown

Company replied

Rated 4 out of 5 stars

The experience was good but I would like to be able to communicate with you more easily. I have had several emails off you and a couple of texts but my reply could not be sent.


Company details

  1. #158 of 178 best companies in Insurance broker
  2. #47 of 67 best companies in Car and Motor Insurance Agency
  3. #176 of 230 best companies in Insurance agency

Written by the company

The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

19k reviews

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4.4

All reviews

(18,531)

11,702 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and very quick to buy online

Easy and very quick to buy online
If you need help always customer service team is here to help you out
I would recommend
Thanks

28 April 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

It was easy to understand.

It was easy to understand.
Details were clear.
Price was good.

3 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Exellent

Exellent, offered everything and priced competitively. There is no doubt that I will recommend it to everyone.

6 January 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 3 out of 5 stars

Very close to switching because of arrangement fee

I was very close to switching to a different provider as the arrangement fee is ridiculous obviously a semi hidden charge, so same premium can be offered to existing customers as new to comply with the law. I could of saved a significant amount I just couldn’t be bothered to switch this year but will be next.

8 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi Graham,

Thank you for taking the time to leave us a review and for sharing your honest feedback. We’re sorry to hear that you were unhappy with the arrangement fee and understand your concerns, particularly regarding the overall cost of your renewal.

We appreciate your continued custom and are disappointed to hear that you’re considering switching providers. Your comments are valuable to us, and we’ll make sure your feedback is shared with the relevant team.

If you have any further questions or need assistance with your insurance, please don’t hesitate to reach out to the team, who will be happy to help.

Rachel

Rated 4 out of 5 stars

in spite of my age you have reduced my…

in spite of my age you have reduced my insurance nice to appreciate loyality

30 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

RAC, the only way forward for me.

Great price, great add ons. Great service all round.

29 June 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Brilliant price and beat Tesco's by…

Brilliant price and beat Tesco's by £150, it was a no brainer.

3 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Great service

Great service
Thank you

2 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Very informative

8 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Very professional service and prompt…

Very professional service and prompt pointing grout i hafnt declared an accident no fault of my own and did not increase the premium. Great all round setvice

2 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

All so easy to apply and agree to policy

All so easy to apply and agree to policy

3 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Trusted brand

Trusted brand. Competitively priced for the cover I wanted.

1 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Thanks for RAC telestuff patient…

Thanks for RAC telestuff patient explanation for my insurance cover,I am really appreciated

8 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Let’s Do This Bradly

After almost fifty years using the breakdown service, and never thinking to use the RAC insurance I gave it a go, searched on line for a Quote, and juggled all the figures about, we all know that a Quote can be Trimmed to reduce the cost, and looking what the slight reduction were made it common sense to go with the RAC, must admit, they never fail to give me a discount every year for my Loyalty, and that is a thing of the Past, being a Seventy Seven Old Wrinkly, I know the way it works, and how difficult it is to get customers on board when representatives are pushing to sell, no one is twisting my arm to write this, I just Say it as it is Please or offend, Colin Harvey News At Ten South Wales

8 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Good all the time

Good all the time

5 April 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

It was easy to complete the application…

It was easy to complete the application and the paper copies arrived in good time. Thank you

8 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

Have used them for years

Have used them for years. So very satisfied

7 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Easy to use

Easy to use, clear as to what is and isn’t covered, good value for money. Been with the RAC for a long time, always excellent.

3 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

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