Price was cheaper than my renewal quote so that was main reason even though was not so much by the time i had to add on the same cover i had before. Been REC member since 2009 so maybe it will remain... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My car insurance had gone up so went to look around for a different provider. The RAC was a really good price, offering more options as standard than some other insurers. I haven’t had any issues with... See more
Company replied
RAC offered different levels of comprehensive cover. The price seemed fair. RAC is a long established name in the world of motoring. I am already a member of RAC Breakdown
Company replied
The experience was good but I would like to be able to communicate with you more easily. I have had several emails off you and a couple of texts but my reply could not be sent.
Company details
- #158 of 178 best companies in Insurance broker
- #47 of 67 best companies in Car and Motor Insurance Agency
- #176 of 230 best companies in Insurance agency
Written by the company
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Contact info
United Kingdom
- rac.co.uk/insurance
4.4
Excellent
19k reviews
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The insurance is to expensive for…
The insurance is to expensive for someone who has been with them along time but do realise you try to get the most money out of people like me who are to lazy or think to change its sad rely .
7 August 2026
Reply from RAC Car Insurance
Hi Neil,
We’re sorry to hear you feel this way and appreciate you sharing your feedback. We’d like the opportunity to discuss your renewal with you directly and understand more about your experience. We will be in touch with you shortly.
Thanks, Rachael
Very easy to take out and competively priced.
Very easy to take out and straightforward. Also very competively priced.
10 July 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Cheapest quote.
3 August 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
It was very easy to complete the online…
It was very easy to complete the online application and was verified within minutes.
Very satisfied all rouhd.
3 August 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Ease of renewal and a compatible price
7 August 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Easy and Good Customer Service
I have recently purchased a vehicle insurance policy, and everything has gone very smoothly. The process was very smooth and easy.
5 August 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Can be relied on and save you money.
I do my annual car insurance with RAC, and upon my most recent annual renewal, I saved almost £200.00.
This gives me faith in a reliable company !
16 July 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Price was cheaper than my renewal quote…
Price was cheaper than my renewal quote so that was main reason even though was not so much by the time i had to add on the same cover i had before. Been REC member since 2009 so maybe it will remain cheaper for loyalty
7 August 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
The experience was good but I would…
The experience was good but I would like to be able to communicate with you more easily. I have had several emails off you and a couple of texts but my reply could not be sent.
7 August 2026
ease of use and price
30 July 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Completely opaque cancellation charges
I took out this policy knowing I might need to cancel it early, so I specifically checked the cancellation cost beforehand. A £45 cancellation fee was disclosed, but there was no clear indication that I would also be charged a separate, non-refundable £45 “intermediary services fee” on cancellation.
After less than two months of cover, I was told I owed £39.66 for the cover used, plus the £45 intermediary fee, plus another £45 cancellation fee, bringing the total to £129.66.
The customer service made it even worse. The first adviser told me an additional monthly payment had to be collected and that I would need to prove I had sold the car to receive a refund. When I questioned where this appeared in my policy, he ended the chat before cancelling it. The next adviser gave me a completely different explanation and repeatedly avoided providing a clear breakdown of how the pending payment would be accounted for.
The charges may be buried somewhere in the policy documents, but they were absolutely not presented transparently when I checked the cost of cancelling. Charging both a £45 intermediary fee and a £45 cancellation fee feels excessive, and the contradictory, evasive customer service has completely destroyed my trust in the company.
9 August 2026
Unprompted review
Reply from RAC Car Insurance
Hi Alex,
Thank you for taking the time to share such detailed feedback. We’re sorry to hear about your experience and understand your frustration regarding the charges and the information provided to you when discussing your cancellation.
We’d like the opportunity to look into your policy and the concerns you’ve raised, including the charges applied and the information provided by our advisers, so we can assist you further.
Please could you email your policy details to socialresponders@bglgroup.co.uk so that our team can review this for you and discuss the matter with you directly?
Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Many thanks,
Kirsty
Good service provided
1 August 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
the price was right
2 August 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
ON-LINE ONLY INSURANCE
Easy to follow format. Time will tell whether it deserves Full Marks
26 July 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
RAC Provides good quality services.
I have used RAC motoring services for a number of
years and find them supportive and ready to help
during these difficult times that is important.
7 August 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Easy to obrain
Simple to apply.
Easy docs to read.
Suplied online ac for easy access
8 August 2026
Unprompted review
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
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