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RAC Car Insurance Reviews 

20,010
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 12,235 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently appreciate the competitive pricing and fair quotes that often beat alternative options by a wide margin. People also find the online platform exceptionally simple to navigate for managing policies, making updates, and viewing important documents. However, some customers also noted unexpected and steep price increases when it came time to renew their existing policies. Reviewers mentioned that these surprisingly high renewal quotes caused frustration, leading some consumers to question whether to stay. A few individuals experienced difficulties when trying to get additional support or clarity regarding their updated costs.

What people talk about most

Price

Users describe positive interactions with price, frequently highlighting competitive rates, seamless... See more

Service

Reviewers mention positive feedback about service, noting that everything is quick and easy to arrange online... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the website and app are simple to... See more

Website

Customers had positive experiences with website, frequently highlighting that it is very easy to use,... See more

Subscription

Clients share positive opinions on subscription, highlighting that it is very easy to renew online at a good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There was nothing we had to do except check the insurance and that was it. It’s such a great way to be able to relax and not have to worry or start ringing round to compare prices we had lots of quot... See more

Company replied

Rated 5 out of 5 stars

Great value, over 100.00 less than the next cheapest. Very efficient system for renewal. Excellent. I expect there are many drivers who end up renewing with different companies every year, due to th... See more

Company replied

Rated 5 out of 5 stars

I've renewed car insurance with RAC for many years. The renewal process is always seamless, the product reassuring and the price fair. The added comfort of having RAC at hand and helpful in the event... See more

Company replied

Rated 5 out of 5 stars

My initial offer for renewal was higher than i had expected or hoped, so decided not to renew. I then had second thoughts and contacted them again, i thought they might not entertain my call, but... See more

Company replied


Company details

  1. Insurance broker
  2. also in
  3. Car and Motor Insurance Agency
  4. Insurance agency

Written by the company

The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

20k reviews

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4.4

All reviews

(20,010)

11,165 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service.

Excellent service.. Every year I renew because it always stays the same.. Five Stars *****

17 September 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Good price.

18 September 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 1 out of 5 stars

I cancelled automatic renewal months…

I cancelled automatic renewal months ago but have had a payment taken from my bank account - I have obtained cheaper insurance elsewhere. Trying to talk to someone is hopeless and my emails have not been responded to. Can I please have my money back?

25 September 2026
Unprompted review
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi Paul,

Thank you for taking the time to leave your review!

We are sorry to hear you have not yet received your refund from us.

I fully understand why you are upset—especially after trying so hard to get in touch with us. I am so sorry for the frustration this has caused you.

We want to fix this and get your money sorted out right away. So we can look into this for you and understand what has happened, please email your policy details to socialresponders@bglgroup.co.uk.

Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.

Thank you for your patience with us, and we look forward to getting this resolved for you quickly.

Kind regards,
Laura

Rated 5 out of 5 stars

all went smoothly

all went smoothly

22 September 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

5star quick and heipfull

21 September 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

I thought it was rather a large…

I thought it was rather a large increase from the previous year.

16 September 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

A renewal that was actually cheaper…

A renewal that was actually cheaper than last year! Not many insurers do that so no hesitation using again this year.

17 September 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend

Rated 1 out of 5 stars

Very poor insurer

Very poor insurer. From 6 months ( I made claim 02/04/2026) I waiting for replace damaged windshield. No any help. I am strongly not recommends.

24 September 2026
Unprompted review
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi Michal,

Hi there,

Thanks for getting in touch and letting us know about your experience. We're really sorry for the delay in getting your windshield replaced since your claim in April. We know how frustrating this must be for you.

We want to help sort this out as quickly as possible. So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk. Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.

We're keen to get things moving for you soon.

Vicky

Rated 5 out of 5 stars

It was very easy to renew my car…

It was very easy to renew my car insurance.

22 September 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 1 out of 5 stars

I just got my new price for the year…

I just got my new price for the year been with rac for over nine years never made a claim but this I year I rang to see if I can get it cheaper they came back higher . Then they said I will stick with my first price I lost it because I asked for a new price . I think this his a joke just for asking about a new price I got to pay 24 pound more

24 September 2026
Unprompted review
RAC Car Insurance logo

Reply from RAC Car Insurance

I’m really sorry to hear about this. You shouldn’t pay more than the amount in your renewal offer just for asking for a new price. We would like to look into this further for you.

So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk. Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.

We're here to help get this sorted out for you.

Vicky

Rated 5 out of 5 stars

Information was clear and precise just…

Information was clear and precise just what you need.

22 September 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Good Experience

It was easy to renew on line

16 September 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

I was able to speak to an operative…

I was able to speak to an operative over the phone to not only renegotiate my Insurance renewal and the operative was very professional and friendly.

22 September 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

It was ok

No problems (yet) so I guess that’s good news.

2 September 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

What wonderful treatment we have had…

What wonderful treatment we have had from the RAC with the bereavement of my husband. Thank you.

21 September 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Good

Good all rond and keep up with adventures there so cool

7 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Easy way to buy insurance

Easy way to buy insurance, good pricing and clear
facts.

22 September 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend

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