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Review summary

Created with AI, based on recent reviews

Considering 1,055 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality of the products received, often noting their sturdiness and appealing appearance. The competitive pricing is a significant draw, with many finding items at much lower costs compared to other retailers. Reviewers consistently praise the smooth ordering process and the fast, efficient delivery service, often receiving their items within a few days. However, some customers experienced issues with missing parts upon delivery or found the product quality to be lower than anticipated, with items arriving scuffed or marked. There were also instances of incorrect items being sent or discrepancies between the product advertised and what was received, leading to dissatisfaction with the purchase.

What people talk about most

Product

People report positive experiences with product, often highlighting the vast choice of high-end items at... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and fast delivery... See more

Price

Customers consistently note positive experiences with price, often finding products at competitive or... See more

Quality

Consumers generally express satisfaction with product quality, often describing items as stunning,... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am very happy with the way Rackhams dealt with the issue of my purchase. There were some missing parts on the parasol base (Outsunny parasol base holder, 43kg water or 60kg sand filled) I ordered.... See more

Company replied

Rated 5 out of 5 stars

Great product, competitive price and service from Rackhams. We ordered the Fimous 11 Seater Outdoor Rattan Fire Pit Dining Set with 3 Sofas, 2 Footstools - Dark Grey and we love it. Looks amazing in... See more

Company replied

Rated 5 out of 5 stars

Ordered A New Rattan Furniture Set - Smooth transaction, excellent communication, fast delivery. Once delivered, my husband assembled it only to realise that one of the seating parts was slightly tw... See more

Company replied

Rated 5 out of 5 stars

We found the Cosatto highchair that we wanted at a very reasonable price on this website. The transaction was very straightforward as was the delivery which happened within a couple of days of orderin... See more

Company replied


Company details

  1. Department store
  2. Fashion accessories shop
  3. Gift shop
  4. Homewares Shop
  5. Online marketplace

Written by the company

Rackhams is a British online department store bringing together hundreds of trusted brands and sellers across fashion, beauty, home and garden, electricals, food, and more. A revival of one of Britain's best-known retail names, relaunched as an independent digital store in 2024, with over 150,000 curated products and free UK delivery on every order.


Contact info

  • Unit 2 First Avenue,, B76 1BA, Birmingham, United Kingdom

  • rackhams.com

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cheapest price for a bike lock

Bought a bike lock through an affiliated seller, price was the cheapest, the item was delivered quickly. Happy with the whole process

23 March 2026
Unprompted review
Rackhams logo

Reply from Rackhams

Hello,

Thank you for your great feedback.

We are really pleased to hear you found the best price and that delivery was quick. It is great to know you were happy with the overall process.

Thank you again for taking the time to share your experience.

Kind regards
Rackhams Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Best price for my oral B and super quick delivery. Highly recommend.

19 March 2026
Unprompted review
Rackhams logo

Reply from Rackhams

Hello Parity,

Thank you for your great feedback.

We are really pleased to hear you found the best price and that delivery was so quick. It is great to know you had a positive experience and would recommend us.

Thank you again for taking the time to share your review.

Kind regards
Rackhams Customer Care Team

Rated 5 out of 5 stars

Great choice, great price & reliable company

Great choice & great price

1 April 2026
Unprompted review
Rackhams logo

Reply from Rackhams

Hello Katrina,

Thank you for your great feedback.

We are really pleased to hear you were happy with the choice available and the pricing. It is great to know you had a positive experience with us.

Thank you again for taking the time to share your review.

Kind regards
Rackhams Customer Care Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service

19 March 2026
Unprompted review
Rackhams logo

Reply from Rackhams

Hello Christine,

Thank you for your feedback.

We are really pleased to hear you had a brilliant experience with us. It is always great to know when everything goes smoothly.

Thank you again for taking the time to share your review.

Kind regards
Rackhams Customer Care Team

Rated 5 out of 5 stars

Great service

Great service, easy to navigate website and fast delivery. Would absolutely use again and would, without hesitation recommend.

22 March 2026
Unprompted review
Rackhams logo

Reply from Rackhams

Hello Jay,

Thank you for your great feedback.

We are really pleased to hear you found the website easy to navigate and that delivery was fast. It is great to know you had a positive experience and would recommend us.

Thank you again for taking the time to share your review.

Kind regards
Rackhams Customer Care Team

Rated 5 out of 5 stars

Absolutely gorgeous Garden Furniture…

Absolutely gorgeous Garden Furniture set so well made and looks 👌

21 April 2026
Unprompted review
Rackhams logo

Reply from Rackhams

Hello Caroline,

Thank you for your lovely feedback.

We are really pleased to hear you are happy with your garden furniture set and that it looks great in your space. It is good to know the quality met your expectations.

Thank you again for taking the time to share your experience.

Kind regards
Rackhams Customer Care Team

Rated 5 out of 5 stars

Great company fast dispatch & quality products

I brought HOMCOM Pedal Go Kart Ride On Excavator W/ Front Loader Digger, Four Wheels
Great value for money very sturdy & easy to build fast delivery

1 April 2026
Unprompted review
Rackhams logo

Reply from Rackhams

Hello Anne,

Thank you for your great feedback.

We are really pleased to hear you were happy with the value, quality, and ease of assembly. It is great to know delivery was fast and everything met your expectations.

Thank you again for taking the time to share your experience.

Kind regards
Rackhams Customer Care Team

Rated 5 out of 5 stars

This is the best sealer I've ever had

This is the best sealer I've ever had. It does exactly what it says on the tin. I've tried a few put this one boy it's looking good 👍

20 April 2026
Unprompted review
Rackhams logo

Reply from Rackhams

Hello Chris,

Thank you for your great feedback.

We are really pleased to hear you are so happy with the sealer and that it is performing exactly as expected. It is great to know it stands out compared to others you have tried.

Thank you again for taking the time to share your experience.

Kind regards
Rackhams Customer Care Team

Rated 5 out of 5 stars

I’ve Had the same jeans on………

Been looking for the same jeans I purchased a good few years ago as I wanted another pair. Rackhams saved the day, first purchase from them.No issues at all. Delivered quick. Will definitely be back again
Thanks

19 March 2026
Unprompted review
Rackhams logo

Reply from Rackhams

Hello Wayne,

Thank you for your great feedback.

We are really pleased to hear you were able to find the same jeans again after all this time. It is great to know your first experience with us went smoothly and that delivery was quick.

We appreciate your kind words and look forward to welcoming you back again.

Kind regards
Rackhams Customer Care Team

Rated 5 out of 5 stars

Egg chair

Great price, great communication, reasonable delivery costs and swift delivery. A very smooth transaction.

26 March 2026
Unprompted review
Rackhams logo

Reply from Rackhams

Hello Tara,

Thank you for your great feedback.

We are really pleased to hear you were happy with the price, communication, and delivery, and that everything went smoothly from start to finish.

Thank you again for taking the time to share your experience.

Kind regards
Rackhams Customer Care Team

Rated 5 out of 5 stars

Fast delivery and beautiful dress

Fast delivery and beautiful dress. Very flattering 😍

1 April 2026
Unprompted review
Rackhams logo

Reply from Rackhams

Hello Dawn,

Thank you for your lovely feedback.

We are really pleased to hear your dress arrived quickly and that you are happy with it. It is great to know it looks and feels flattering.

Thank you again for taking the time to share your experience.

Kind regards
Rackhams Customer Care Team

Rated 5 out of 5 stars

Great price for a great product.

Great price for a great product.
Quick delivery.

12 April 2026
Unprompted review
Rackhams logo

Reply from Rackhams

Hello Jane,

Thank you for your great feedback.

We are really pleased to hear you found the product to be great value and that it arrived quickly. It is good to know everything met your expectations.

Thank you again for taking the time to share your experience.

Kind regards
Rackhams Customer Care Team

Rated 5 out of 5 stars

Amazing T-1000 bust and super fast…

Amazing T-1000 bust and super fast delivery from this seller!!

Many thanks 😊

9 April 2026
Unprompted review
Rackhams logo

Reply from Rackhams

Hello Ian,

Thank you for your great feedback.

We are really pleased to hear you are happy with the T-1000 bust and that it arrived so quickly. It is great to know everything met your expectations.

Thank you again for taking the time to share your experience.

Kind regards
Rackhams Customer Care Team

Rated 5 out of 5 stars

Easy website to use

Easy website to use, delivered on time, no fuss would definitely recommend this company and will use again in future. Also competitively priced.

10 April 2026
Unprompted review
Rackhams logo

Reply from Rackhams

Hello,

Thank you for your great feedback.

We are really pleased to hear you found the website easy to use and that everything was delivered on time with no issues. It is also great to know you found us competitively priced.

We really appreciate your recommendation and look forward to welcoming you back again.

Kind regards
Rackhams Customer Care Team

Rated 5 out of 5 stars

Items are both brilliant

Very pleased with kettle and toaster both items look good in my kitchen. The colour is great. Recommended company thankyou

10 April 2026
Unprompted review
Rackhams logo

Reply from Rackhams

Hello Michala,

Thank you for your lovely feedback.

We are really pleased to hear you are happy with both the kettle and toaster, and that they look great in your kitchen. It is always nice to know when products fit perfectly with a customer’s style.

We really appreciate your recommendation and thank you for taking the time to share your experience.

Kind regards
Rackhams Customer Care Team

Rated 1 out of 5 stars

Trainers had a significant defect…

Trainers had a significant defect through a manufacturing fault. Rackhams failed to offer returns and refund as per normal high standards of customer service. After email exchanges, a returns label was supplied at my request. The star is given for swift refund on receipt of the returned trainers. I very much doubt that I will use Rackhams again.

17 April 2026
Unprompted review
Rackhams logo

Reply from Rackhams

Hello Mr Jones,

Thank you for your feedback and we are sorry to hear about your experience.

We are sorry that the trainers arrived with a defect, as this should not have been the case. We also acknowledge that the returns process did not meet your expectations initially, and we regret that you felt you had to request a returns label.

Once the item was received back, we are pleased that the refund was processed swiftly, but we recognise that the experience leading up to this was not as smooth as it should have been.

Your feedback is important and will be reviewed internally to ensure we continue improving how we handle cases like this.

We apologise again for the inconvenience caused.

Kind regards
Rackhams Customer Care Team

Rated 4 out of 5 stars

It arrived later than stated but after…

It arrived later than stated but after speaking to the team I was kept informed. She'd is great.

3 April 2026
Unprompted review
Rackhams logo

Reply from Rackhams

Hello Lynda,

Thank you for your feedback.

We are sorry to hear the delivery was later than expected, but pleased that our team was able to keep you informed along the way. It is great to hear you are happy with the shed.

Thank you again for taking the time to share your experience.

Kind regards
Rackhams Customer Care Team

Rated 5 out of 5 stars

Good company

Good company. The price was good and delivery was fast. The quality of the item is really good and the price was great. I would recommend.

17 April 2026
Unprompted review
Rackhams logo

Reply from Rackhams

Hello Ken,

Thank you for your great feedback.

We are really pleased to hear you were happy with the price, quality, and fast delivery. It is great to know you would recommend us.

Thank you again for taking the time to share your experience.

Kind regards
Rackhams Customer Care Team

Rated 5 out of 5 stars

Very happy with the planter

Very happy with the planter. Good delivery time and very easy to put together.

17 April 2026
Unprompted review
Rackhams logo

Reply from Rackhams

Hello Carole,

Thank you for your lovely feedback.

We are really pleased to hear you are happy with the planter and that it was easy to put together. It is great to know delivery was quick and everything went smoothly.

Thank you again for taking the time to share your experience.

Kind regards
Rackhams Customer Care Team

Rated 5 out of 5 stars

Really good pricing

Really good pricing. Great delivery. Wall paper looks great

17 April 2026
Unprompted review
Rackhams logo

Reply from Rackhams

Hello Carolyn,

Thank you for your great feedback.

We are really pleased to hear you were happy with the pricing and delivery, and that the wallpaper looks great. It is always good to know everything came together as expected.

Thank you again for taking the time to share your experience.

Kind regards
Rackhams Customer Care Team

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