I am very happy with the way Rackhams dealt with the issue of my purchase. There were some missing parts on the parasol base (Outsunny parasol base holder, 43kg water or 60kg sand filled) I ordered.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great product, competitive price and service from Rackhams. We ordered the Fimous 11 Seater Outdoor Rattan Fire Pit Dining Set with 3 Sofas, 2 Footstools - Dark Grey and we love it. Looks amazing in... See more
Company replied
Ordered A New Rattan Furniture Set - Smooth transaction, excellent communication, fast delivery. Once delivered, my husband assembled it only to realise that one of the seating parts was slightly tw... See more
Company replied
We found the Cosatto highchair that we wanted at a very reasonable price on this website. The transaction was very straightforward as was the delivery which happened within a couple of days of orderin... See more
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Company details
Written by the company
Rackhams is a British online department store bringing together hundreds of trusted brands and sellers across fashion, beauty, home and garden, electricals, food, and more. A revival of one of Britain's best-known retail names, relaunched as an independent digital store in 2024, with over 150,000 curated products and free UK delivery on every order.
Contact info
Unit 2 First Avenue,, B76 1BA, Birmingham, United Kingdom
- rackhams.com
4.6
Excellent
1k reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cheapest price for a bike lock
Bought a bike lock through an affiliated seller, price was the cheapest, the item was delivered quickly. Happy with the whole process
23 March 2026
Unprompted review
Reply from Rackhams
Hello,
Thank you for your great feedback.
We are really pleased to hear you found the best price and that delivery was quick. It is great to know you were happy with the overall process.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Excellent service
Excellent service. Best price for my oral B and super quick delivery. Highly recommend.
19 March 2026
Unprompted review
Reply from Rackhams
Hello Parity,
Thank you for your great feedback.
We are really pleased to hear you found the best price and that delivery was so quick. It is great to know you had a positive experience and would recommend us.
Thank you again for taking the time to share your review.
Kind regards
Rackhams Customer Care Team
Reply from Rackhams
Hello Katrina,
Thank you for your great feedback.
We are really pleased to hear you were happy with the choice available and the pricing. It is great to know you had a positive experience with us.
Thank you again for taking the time to share your review.
Kind regards
Rackhams Customer Care Team
Reply from Rackhams
Hello Christine,
Thank you for your feedback.
We are really pleased to hear you had a brilliant experience with us. It is always great to know when everything goes smoothly.
Thank you again for taking the time to share your review.
Kind regards
Rackhams Customer Care Team
Great service
Great service, easy to navigate website and fast delivery. Would absolutely use again and would, without hesitation recommend.
22 March 2026
Unprompted review
Reply from Rackhams
Hello Jay,
Thank you for your great feedback.
We are really pleased to hear you found the website easy to navigate and that delivery was fast. It is great to know you had a positive experience and would recommend us.
Thank you again for taking the time to share your review.
Kind regards
Rackhams Customer Care Team
Absolutely gorgeous Garden Furniture…
Absolutely gorgeous Garden Furniture set so well made and looks 👌
21 April 2026
Unprompted review
Reply from Rackhams
Hello Caroline,
Thank you for your lovely feedback.
We are really pleased to hear you are happy with your garden furniture set and that it looks great in your space. It is good to know the quality met your expectations.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Great company fast dispatch & quality products
I brought HOMCOM Pedal Go Kart Ride On Excavator W/ Front Loader Digger, Four Wheels
Great value for money very sturdy & easy to build fast delivery
1 April 2026
Unprompted review
Reply from Rackhams
Hello Anne,
Thank you for your great feedback.
We are really pleased to hear you were happy with the value, quality, and ease of assembly. It is great to know delivery was fast and everything met your expectations.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
This is the best sealer I've ever had
This is the best sealer I've ever had. It does exactly what it says on the tin. I've tried a few put this one boy it's looking good 👍
20 April 2026
Unprompted review
Reply from Rackhams
Hello Chris,
Thank you for your great feedback.
We are really pleased to hear you are so happy with the sealer and that it is performing exactly as expected. It is great to know it stands out compared to others you have tried.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
I’ve Had the same jeans on………
Been looking for the same jeans I purchased a good few years ago as I wanted another pair. Rackhams saved the day, first purchase from them.No issues at all. Delivered quick. Will definitely be back again
Thanks
19 March 2026
Unprompted review
Reply from Rackhams
Hello Wayne,
Thank you for your great feedback.
We are really pleased to hear you were able to find the same jeans again after all this time. It is great to know your first experience with us went smoothly and that delivery was quick.
We appreciate your kind words and look forward to welcoming you back again.
Kind regards
Rackhams Customer Care Team
Egg chair
Great price, great communication, reasonable delivery costs and swift delivery. A very smooth transaction.
26 March 2026
Unprompted review
Reply from Rackhams
Hello Tara,
Thank you for your great feedback.
We are really pleased to hear you were happy with the price, communication, and delivery, and that everything went smoothly from start to finish.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Fast delivery and beautiful dress
Fast delivery and beautiful dress. Very flattering 😍
1 April 2026
Unprompted review
Reply from Rackhams
Hello Dawn,
Thank you for your lovely feedback.
We are really pleased to hear your dress arrived quickly and that you are happy with it. It is great to know it looks and feels flattering.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Great price for a great product.
Great price for a great product.
Quick delivery.
12 April 2026
Unprompted review
Reply from Rackhams
Hello Jane,
Thank you for your great feedback.
We are really pleased to hear you found the product to be great value and that it arrived quickly. It is good to know everything met your expectations.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Amazing T-1000 bust and super fast…
Amazing T-1000 bust and super fast delivery from this seller!!
Many thanks 😊
9 April 2026
Unprompted review
Reply from Rackhams
Hello Ian,
Thank you for your great feedback.
We are really pleased to hear you are happy with the T-1000 bust and that it arrived so quickly. It is great to know everything met your expectations.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Easy website to use
Easy website to use, delivered on time, no fuss would definitely recommend this company and will use again in future. Also competitively priced.
10 April 2026
Unprompted review
Reply from Rackhams
Hello,
Thank you for your great feedback.
We are really pleased to hear you found the website easy to use and that everything was delivered on time with no issues. It is also great to know you found us competitively priced.
We really appreciate your recommendation and look forward to welcoming you back again.
Kind regards
Rackhams Customer Care Team
Items are both brilliant
Very pleased with kettle and toaster both items look good in my kitchen. The colour is great. Recommended company thankyou
10 April 2026
Unprompted review
Reply from Rackhams
Hello Michala,
Thank you for your lovely feedback.
We are really pleased to hear you are happy with both the kettle and toaster, and that they look great in your kitchen. It is always nice to know when products fit perfectly with a customer’s style.
We really appreciate your recommendation and thank you for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Trainers had a significant defect…
Trainers had a significant defect through a manufacturing fault. Rackhams failed to offer returns and refund as per normal high standards of customer service. After email exchanges, a returns label was supplied at my request. The star is given for swift refund on receipt of the returned trainers. I very much doubt that I will use Rackhams again.
17 April 2026
Unprompted review
Reply from Rackhams
Hello Mr Jones,
Thank you for your feedback and we are sorry to hear about your experience.
We are sorry that the trainers arrived with a defect, as this should not have been the case. We also acknowledge that the returns process did not meet your expectations initially, and we regret that you felt you had to request a returns label.
Once the item was received back, we are pleased that the refund was processed swiftly, but we recognise that the experience leading up to this was not as smooth as it should have been.
Your feedback is important and will be reviewed internally to ensure we continue improving how we handle cases like this.
We apologise again for the inconvenience caused.
Kind regards
Rackhams Customer Care Team
It arrived later than stated but after…
It arrived later than stated but after speaking to the team I was kept informed. She'd is great.
3 April 2026
Unprompted review
Reply from Rackhams
Hello Lynda,
Thank you for your feedback.
We are sorry to hear the delivery was later than expected, but pleased that our team was able to keep you informed along the way. It is great to hear you are happy with the shed.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Good company
Good company. The price was good and delivery was fast. The quality of the item is really good and the price was great. I would recommend.
17 April 2026
Unprompted review
Reply from Rackhams
Hello Ken,
Thank you for your great feedback.
We are really pleased to hear you were happy with the price, quality, and fast delivery. It is great to know you would recommend us.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Very happy with the planter
Very happy with the planter. Good delivery time and very easy to put together.
17 April 2026
Unprompted review
Reply from Rackhams
Hello Carole,
Thank you for your lovely feedback.
We are really pleased to hear you are happy with the planter and that it was easy to put together. It is great to know delivery was quick and everything went smoothly.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
Really good pricing
Really good pricing. Great delivery. Wall paper looks great
17 April 2026
Unprompted review
Reply from Rackhams
Hello Carolyn,
Thank you for your great feedback.
We are really pleased to hear you were happy with the pricing and delivery, and that the wallpaper looks great. It is always good to know everything came together as expected.
Thank you again for taking the time to share your experience.
Kind regards
Rackhams Customer Care Team
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