Excellent service. Went to model show at NEC on the Saturday, saw their stand and asked if they had a wheel cleaner. They did not have one at the exhibition but the friendly staff member, Colin, orde... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
It was accurately described, fairly priced & protectively packed. This quality of support for on-line customers is exemplary. Supplementary: My comment a bit serious, but it's a serious business for... See more
Company replied
Many great items on offer from Rainbow railways, a google search on oo tankers lead my partner to a picture of wagon that was very different from most on offer. Finding out it was exclusive to Rai... See more
Company replied
You can't fault Rainbow Rails for their massive catalogue and their excellent service. Have known Mark for over 20 years now. Always a gentleman and always helpful. My big Kato Unitrack order to the N... See more
Company replied
Company details
- #18 of 44 best companies in Model shop
- #35 of 135 best companies in Collectibles Shop
- #62 of 176 best companies in Hobby shop
Written by the company
Rainbow Railways – Bringing Magic to Model Railways At Rainbow Railways, we’re passionate about helping hobbyists and collectors bring their layouts to life. Whether you're a seasoned model railway enthusiast or just starting your journey, we offer a vibrant selection of custom weathered locomotives, rolling stock, scenery, and accessories to fit every scale and era. Our team takes pride in high-quality craftsmanship, expert detailing, and personalized service. Each model is finished with care and character, ensuring it not only looks great but tells a story. With fast shipping, secure packaging, and responsive support, Rainbow Railways is your trusted partner for all things model railway. Discover a world of detail, creativity, and color—ride the rails with Rainbow Railways.
Contact info
Unit 24 Little Mill Business Park, EH49 7DA, Linlithgow , United Kingdom
- 01506 237099
- Sales@rainbowrailways.co.uk
- rainbowrailways.co.uk
4.9
Excellent
298 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My go-to model railway stockist
My go-to model railway stockist. Customer service and speed of delivery are A1. Just wished I didn't live at the opposite end of the country to them.
29 December 2025
Good prices
Good prices, great service and selection of products
I use click and collect which is ideal for me. Items available for pick up at short notice
29 December 2025
Service was second to none
Service was second to none fast delivery well packaged, communication was excellent would definitely recommend Rainbow Railways
7 January 2026
Unprompted review
Reply from Rainbow Railways
Thank you for your great review! We’re delighted to hear you were happy with the fast delivery, excellent packaging, and communication. Thanks very much for the recommendation.
Team Rainbow 🚂🌈🌈🌈
Efficient festive service and DCC support
Efficient service over the festive break. Great to have speakers pre-soldered to the DCC chips by the team at Rainbow Railways.
29 December 2025
Reply from Rainbow Railways
Thank you for your kind review. We’re really pleased to hear that you received efficient service over the festive break, and that our DCC support was helpful. It’s great to know these little details make a difference.
Team Rainbow 🚂🌈🌈🌈
Outstanding service
Outstanding service, ordered in the morning posted in the afternoon and arrived the next day and all in one piece
29 December 2025
Reply from Rainbow Railways
Thank you for your fantastic review! We’re delighted to hear that your order was processed and dispatched so quickly, and that it arrived safely the very next day. Great service and secure packaging are things we take real pride in.
Team Rainbow 🚂🌈🌈🌈
Top service!
My new NCE cab turned up the morning after the day I ordered it. You can't get much better than that!
29 December 2025
Reply from Rainbow Railways
Thank you for your great review! We’re really pleased to hear your new NCE cab arrived the very next morning — fast dispatch and reliable delivery are exactly what we aim for. Enjoy using it, and thanks again for your support.
Team Rainbow 🚂🌈🌈🌈
Excellent service and great…
Excellent service and great communications at all times. Best of all they used the post not Evri so my goods arrived perfectly !! Friendly team when I spoke to them on the phone too.
Highly recommended.
29 December 2025
Reply from Rainbow Railways
Thank you for your excellent review! We’re really pleased to hear that you were happy with our service and communications, and that your order arrived safely. It’s also great to know our team made a good impression when you spoke to us — we always aim to be as helpful and friendly as possible. Your recommendation means a lot to us.
Team Rainbow 🚂🌈🌈🌈
First Class Service,always got stock,
29 December 2025
Reply from Rainbow Railways
Thank you for your kind feedback! We’re delighted to hear you rate our service as first class and appreciate that we usually have the stock you’re looking for.
Team Rainbow 🚂🌈🌈🌈
Although it took a while for my order…
Although it took a while for my order to arrive, it will be a useful addition to my Swiss wagon pool. I've now got the DC wheelsets to replace the Marklin ones, so this rolling stock has now entered traffic on my layout!
29 December 2025
Reply from Rainbow Railways
Thank you for taking the time to leave your review. We appreciate your patience while the order was on its way and we’re pleased to hear that the wagon has now found a place in your Swiss wagon pool. Order in items are more time sesnitive so thats for your undersstaing regarding this.
Team Rainbow 🚂🌈🌈🌈
Reply from Rainbow Railways
Thank you for your review! We’re delighted to hear you were happy with the super fast delivery.
Team Rainbow 🚂🌈🌈🌈
Good Business
Quick shipment, wrapped well. Arrived in good time and condition. Hope to shop with them again.
29 December 2025
Reply from Rainbow Railways
Thank you for your kind review! We’re pleased to hear that your order arrived quickly, well packaged, and in great condition. We look forward to welcoming you back again in the future.
Team Rainbow 🚂🌈🌈🌈
Fantastic
Fantastic. Just fantastic. Helpful and knowledgable. Ideal retailer for beginner or expert.
29 December 2025
Reply from Rainbow Railways
Thank you for such a fantastic review! We’re really pleased to hear you found the team helpful and knowledgeable, and that you’d recommend us to both beginners and experienced modellers alike. Your support means a great deal to us.
Team Rainbow 🚂🌈🌈🌈
Staff are Always friendly
How a model Railway shop should be. Good stocks, great service whether in person or online.
29 December 2025
Reply from Rainbow Railways
We’re delighted to hear that you find our staff always friendly and that you’re happy with both our in-store and online service.
Team Rainbow 🚂🌈🌈🌈
Excellent service
Excellent service. Super fast dispatch and 24 hour delivery. Highly recommended.
29 December 2025
Reply from Rainbow Railways
Thank you for your excellent review! We’re really pleased to hear you were happy with the super fast dispatch and 24-hour delivery. Thanks very much for the recommendation.
Team Rainbow 🚂🌈🌈🌈
Excellent service from start to finish.
29 December 2025
Reply from Rainbow Railways
Thank you for your kind review! We’re delighted to hear you found our service excellent. Your support is very much appreciated.
Team Rainbow 🚂🌈🌈🌈
Very good communication
Very good communication, service item well packed all in a very good transaction, thank you
29 December 2025
Reply from Rainbow Railways
Thank you for your kind feedback! We’re really pleased to hear you were happy with the communication, service, and packaging. Thank you for your support.
Team Rainbow 🚂🌈🌈🌈
It was a pleasure doing business.
The service was very prompt and the description of the second hand book very accurate.
29 December 2025
Reply from Rainbow Railways
Thank you for your lovely review! We’re pleased to hear that the service was prompt.. It’s great to know you enjoyed doing business with us.
Team Rainbow 🚂🌈🌈🌈
Reply from Rainbow Railways
We’re pleased to hear you were happy with the service, packaging, and pricing. Thanks very much for your support.
Team Rainbow 🚂🌈🌈🌈
Excellent communication
The item was listed as out of stock when ordered but I was kept well informed of progress with the item being imported from Germany. Email and telephone conversations right up to the busy Christmas period meant the item was received at the earliest possible opportunity.
29 December 2025
Reply from Rainbow Railways
Thank you for taking the time to leave such a detailed review. We’re really pleased to hear that you felt well informed throughout the process. Keeping in touch by email and phone — particularly during a busy period like Christmas — is important to us, so it’s great to know this helped and that the item reached you as quickly as possible.
Team Rainbow 🚂🌈🌈🌈
Rainbow railways is my go to for model…
Rainbow railways is my go to for model supplies. The guys there are absolutely brilliant and its a very well stocked shop. 5 stars
27 December 2025
Reply from Rainbow Railways
Thank you so much for the 5-star review! We’re delighted to hear that Rainbow Railways is your go-to for model supplies and that you find the team brilliant and the shop well stocked. Your support really means a lot to us.
Team Rainbow 🚂🌈🌈🌈
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