Excellent service. Went to model show at NEC on the Saturday, saw their stand and asked if they had a wheel cleaner. They did not have one at the exhibition but the friendly staff member, Colin, orde... See more
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Review summary
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Reviews shaping this summary
It was accurately described, fairly priced & protectively packed. This quality of support for on-line customers is exemplary. Supplementary: My comment a bit serious, but it's a serious business for... See more
Company replied
Many great items on offer from Rainbow railways, a google search on oo tankers lead my partner to a picture of wagon that was very different from most on offer. Finding out it was exclusive to Rai... See more
Company replied
You can't fault Rainbow Rails for their massive catalogue and their excellent service. Have known Mark for over 20 years now. Always a gentleman and always helpful. My big Kato Unitrack order to the N... See more
Company replied
Company details
- #18 of 44 best companies in Model shop
- #35 of 135 best companies in Collectibles Shop
- #62 of 177 best companies in Hobby shop
Written by the company
Rainbow Railways – Bringing Magic to Model Railways At Rainbow Railways, we’re passionate about helping hobbyists and collectors bring their layouts to life. Whether you're a seasoned model railway enthusiast or just starting your journey, we offer a vibrant selection of custom weathered locomotives, rolling stock, scenery, and accessories to fit every scale and era. Our team takes pride in high-quality craftsmanship, expert detailing, and personalized service. Each model is finished with care and character, ensuring it not only looks great but tells a story. With fast shipping, secure packaging, and responsive support, Rainbow Railways is your trusted partner for all things model railway. Discover a world of detail, creativity, and color—ride the rails with Rainbow Railways.
Contact info
Unit 24 Little Mill Business Park, EH49 7DA, Linlithgow , United Kingdom
- 01506 237099
- Sales@rainbowrailways.co.uk
- rainbowrailways.co.uk
4.9
Excellent
297 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always had good service from the chaps…
Always had good service from the chaps at Rainbow Railways. Always well packaged and much care taken with everyone’s purchased. I wish they were closer as I live in Leeds, Yorkshire.
Well done chaps and my three pre-order Cavalex class 47’s are with you 🙏
27 October 2025
Reply from Rainbow Railways
Thank you for such a warm and thoughtful review! We’re really pleased to hear you’ve always had good service from us and that our packaging and care meet your expectations. It means a lot to know you trust us with your pre-order Cavalex Class 47s.
We’re always here to help wherever you are. Thank you again for your continued support
Team Rainbow 🚂🌈🌈🌈🌈
Easy to use website and simple to…
Easy to use website and simple to order.
Delivery also very swift
4 November 2025
Reply from Rainbow Railways
Thank you for your great review! We’re really pleased to hear you found the website easy to use, the ordering process simple, and the delivery nice and swift. We appreciate you choosing us and hope to serve you again soon!
Team Rainbow 🚂🌈🌈🌈🌈
Very fast international delivery
Very fast international delivery, option for DHL Express which is more hassle free. Beautiful model loco :)
4 November 2025
Reply from Rainbow Railways
Thank you for your fantastic review! We’re delighted to hear your international delivery was very fast and that the DHL Express option made things easier for you. Even better to know you’re happy with your model - enjoy! 😊
Team Rainbow 🚂🌈🌈🌈🌈
Speed of dealing with orders is always…
Speed of dealing with orders is always fantastic. Items always packed well and communication always impeccable
3 November 2025
Reply from Rainbow Railways
Thank you so much for your wonderful feedback! We’re really pleased to hear you’ve consistently experienced fast order processing, careful packing, and great communication from us. It means a lot to know our efforts are appreciated.
Looking forward to serving you again soon!
Team Rainbow 🚂🌈🌈🌈🌈
Good advice and service from Rainbow Railways
Called with a few questions about decoders and stay
alives .Rainbow Railways staff member was both pleasant and helpful.Received my purchases within 24 hours which was excellent service.Will definitely
use this shop in future.
31 October 2025
Reply from Rainbow Railways
Thank you so much for your kind words! We're really glad to hear that our team could help with your decoder and stay-alive questions, and that your order arrived quickly. Providing friendly, knowledgeable service is what we aim for every time. We truly appreciate your support and look forward to helping you again soon!
– Team Rainbow 🌈🌈
11/10, would order from Rainbow again
Rainbow were fantastic. I ordered a set of custom transfers direct from them and within 4 days they were already with me. Could not fault their service and will be buying from them again.
30 October 2025
Reply from Rainbow Railways
Wow — thank you for the amazing 11/10 review! We’re thrilled to hear your custom transfers arrived so quickly and that you were happy with our service. It means a lot to know you’d order from us again.
– Team Rainbow 🌈🌈
Reply from Rainbow Railways
Thank you for your kind feedback! We’re really pleased to hear your order arrived quickly and that you were happy with the price. We appreciate your support and hope to serve you again soon!
– Team Rainbow 🌈🌈
Reply from Rainbow Railways
Thank you for your kind words! We’re delighted to hear you’re happy with your model — enjoy running it, and we hope to serve you again soon.
– Team Rainbow 🌈🌈
First class service…again!
Super service from Mark as always. Fast delivery. Very well packaged. Great stuff!
27 October 2025
Reply from Rainbow Railways
Thank you so much for your lovely feedback! We’re really pleased to hear you’ve had another great experience with us — Mark will be thrilled to know his service was appreciated. Thanks again for your continued support!
Team Rainbow 🌈🌈
Good experience
When visiting your shop for the first time I found your member of staff professional.
When looking on your website at home I found some coaches which I had been looking for some time ago so I ordered them.
Delivery was good and quick
27 October 2025
Reply from Rainbow Railways
Thank you so much for taking the time to leave such lovely feedback! We’re delighted to hear your first visit to our shop was a positive one and that you found the coaches you’d been looking for. Great to know your order arrived quickly too! We really appreciate your support and hope to see you again soon.
Team Rainbow 🌈🌈
Great service as ever
Great service as ever, thank you. Timely, efficient and no fuss.
27 October 2025
Reply from Rainbow Railways
Thank you for your kind review! We’re really pleased to hear you were happy with our service, delivery, and prices. Your support means a lot to us!
– Team Rainbow 🌈🌈
Reply from Rainbow Railways
Thank you! We’re glad your order arrived so quickly — we appreciate your support and hope to serve you again soon.
– Team Rainbow 🌈🌈
Reply from Rainbow Railways
Thank you! We really appreciate your recommendation and are glad you were happy with our service.
Team Rainbow 🌈🌈
If your looking for models come to rainbow railways
I was able to pre order a couple of scottish bus sets from rainbow railways first time I've bought anything from them as I hadn't heard of them . So really just waiting for the models to come into stock .
5 October 2025
Reply from Rainbow Railways
Thank you for choosing us for your first order! We’re glad you found the Scottish bus sets you were looking for. Your pre-order is safely in our system, and we’ll keep you updated as soon as the models arrive.
Team Rainbow 🌈
Couldn’tfirst class serbice ask for a more efficient…
Couldn’t ask for a more efficient service
2 October 2025
Reply from Rainbow Railways
Thank you! We’re delighted to hear you were pleased with our service — that means a lot to us.
Team Rainbow 🌈🌈
Reply from Rainbow Railways
Thank you! We’re really glad you were happy with our service, prices, and delivery. Your support is much appreciated!
Team Rainbow 🌈🌈
Excellent all round company 👍
Excellent all round company that goes the distance - all the way to Australia. Happy to recommend and buy from again. Cheers guys !
1 October 2025
Reply from Rainbow Railways
Thank you so much! We’re thrilled to hear your order made it safely all the way to Australia and that you’re happy with our service. Your recommendation means a lot — cheers from all of us here!
– Team Rainbow 🌈🌈
Very helpful and informative
Very helpful and informative
I will use this supplier again without hesitation....
7 October 2025
Reply from Rainbow Railways
Thank you for your kind words! We’re so pleased to hear you found our team helpful and informative. We really appreciate your support and look forward to serving you again soon.
Team Rainbow 🌈🌈
Reply from Rainbow Railways
Thank you! We’re delighted you were happy with our service and prices — your support means a lot to us.
Team Rainbow 🌈
At excellent retailer
At excellent retailer. Quick delivery with items well packed. Highly recommended.
7 October 2025
Reply from Rainbow Railways
Thank you for the great feedback! We’re glad your order arrived quickly and safely. Really appreciate your recommendation!
Team Rainbow 🌈🌈
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