Excellent service. Went to model show at NEC on the Saturday, saw their stand and asked if they had a wheel cleaner. They did not have one at the exhibition but the friendly staff member, Colin, orde... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was accurately described, fairly priced & protectively packed. This quality of support for on-line customers is exemplary. Supplementary: My comment a bit serious, but it's a serious business for... See more
Company replied
Many great items on offer from Rainbow railways, a google search on oo tankers lead my partner to a picture of wagon that was very different from most on offer. Finding out it was exclusive to Rai... See more
Company replied
You can't fault Rainbow Rails for their massive catalogue and their excellent service. Have known Mark for over 20 years now. Always a gentleman and always helpful. My big Kato Unitrack order to the N... See more
Company replied
Company details
- #18 of 44 best companies in Model shop
- #35 of 135 best companies in Collectibles Shop
- #62 of 176 best companies in Hobby shop
Written by the company
Rainbow Railways – Bringing Magic to Model Railways At Rainbow Railways, we’re passionate about helping hobbyists and collectors bring their layouts to life. Whether you're a seasoned model railway enthusiast or just starting your journey, we offer a vibrant selection of custom weathered locomotives, rolling stock, scenery, and accessories to fit every scale and era. Our team takes pride in high-quality craftsmanship, expert detailing, and personalized service. Each model is finished with care and character, ensuring it not only looks great but tells a story. With fast shipping, secure packaging, and responsive support, Rainbow Railways is your trusted partner for all things model railway. Discover a world of detail, creativity, and color—ride the rails with Rainbow Railways.
Contact info
Unit 24 Little Mill Business Park, EH49 7DA, Linlithgow , United Kingdom
- 01506 237099
- Sales@rainbowrailways.co.uk
- rainbowrailways.co.uk
4.9
Excellent
297 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent site for finding things
Excellent site for finding things
I have a browse on the rainbow railways site for the little things which might not necessarily be in stock at the local store. Everytime it’s been great . Helpful and parcels arrived well packaged and safely . Team have als been very helpful in the past . Well recommend!
6 October 2025
Reply from Rainbow Railways
Thank you for such a thoughtful review! We’re so glad you enjoy browsing our site and that you’ve had great experiences with our team and deliveries. Your recommendation means a lot to us — thanks for your continued support!
Team Rainbow 🌈🌈
User friendly website to find product
User friendly website to find product, good choice of subjects, have ordered numerous times in the past and have always received order safely and fast.
3 October 2025
Reply from Rainbow Railways
Thank you for your lovely feedback! We’re delighted to hear you find our website easy to use and that your orders always arrive quickly and safely. We really appreciate your continued support!
– Team Rainbow 🌈🌈
Great service and excellent delivery…
Great service and excellent delivery options. Hard to think of anyone doing it better in the model railway sector.
3 October 2025
Reply from Rainbow Railways
Thank you so much for the fantastic feedback! We’re thrilled to hear you rate our service and delivery so highly — that really means a lot to the whole team.
Team Rainbow 🌈🌈
Reply from Rainbow Railways
Thanks so much for your kind words! We’re really glad you found us easy to deal with and helpful — that’s exactly what we aim for with every customer.
Team Rainbow 🚂🌈
Reply from Rainbow Railways
Thank you so much for your kind words! We’re thrilled to hear you found our team friendly and helpful — that really means a lot to us. We’re also glad you found plenty in stock! Hope to see you again soon.
Team Rainbow 🌈
Reply from Rainbow Railways
Thanks so much for your kind words! We’re delighted everything arrived quickly and safely — we always do our best to make sure your order is well wrapped and on time.
Team Rainbow 🌈
A small purchase
A small purchase, great customer service, first time I have bought from Rainbow Railways, very happy I did!
29 September 2025
Reply from Rainbow Railways
Thank you so much for your kind words! We’re so glad you chose to shop with us and that your first experience was a great one. No matter the size of the order, we always love looking after our customers — hope to see you again soon!
Team Rainbow 🌈
Reply from Rainbow Railways
Thank you for sharing your Rainbow Railways experience! We’re so pleased you enjoyed our range, found the website easy to use, and received your order promptly. Your feedback really means a lot to us!
Team Rainbow 🌈
Five stars every time
Five stars every time! Great place to visit and spent lots of money!
29 September 2025
Reply from Rainbow Railways
Thank you so much for the five stars! 🌟 We’re thrilled to hear you had a great visit and enjoyed your time with us. We truly appreciate your support and can’t wait to welcome you back again soon!
Team Rainbow 🌈
Great service
Great service
A model shop as far from my address I could find but with the products I wanted and dispatched promptly
3 September 2025
Reply from Rainbow Railways
Thank you so much for your review! We’re delighted to hear you found the products you were looking for and that your order was dispatched promptly. We truly appreciate you choosing us, even from afar — hope to serve you again soon!
Team Rainbow 🌈
Surprised to see the item at such a…
Surprised to see the item at such a good discount. Delivery was in a week which is practically unheard of from the UK to New Zealand these days. Item well packed and arrived all fine. Many thanks!!
4 September 2025
Reply from Rainbow Railways
Thank you so much for your fantastic feedback! We’re delighted to hear your order arrived safely in New Zealand and that you were pleased with the discount and packaging. It’s always great to know our international customers receive their parcels promptly. Many thanks for your support!
Team Rainbow 🌈
The initial model loco was defective
The initial model loco was defective, but Rainbow Raulways very promptly replaced it. Exemplary customer service.
1 September 2025
Reply from Rainbow Railways
Thank you so much for your kind words and understanding! We’re really sorry the first model had an issue, but we’re delighted we could get a replacement to you quickly. Your patience and feedback mean a lot — we always aim to make things right as fast as possible.
Team Rainbow 🌈
Very impressed with the help given
Very impressed with the help given. also with the speed of filling my order and of delivery. Cannot praise them enough
5 September 2025
Reply from Rainbow Railways
Thank you so much for your wonderful review! We’re thrilled to hear you were impressed with our help and speedy service — that really means a lot to the whole team. We truly appreciate your kind words and support!
Team Rainbow 🌈
Superb purchase experience!
My order was dispatched very quickly indeed. Superbly packaged, sensibly priced. The guys at Rainbow set the highest example of quality customer care, and beat most of the competing business by a substantial margin. Well done! 🌈👌👏
5 September 2025
Reply from Rainbow Railways
Wow — thank you so much for such an amazing review! 🌟
We’re over the moon to hear you were so happy with the speed, packaging, and pricing. Our team always strives to deliver top-quality service, so your kind words mean a lot to us. Thanks for the wonderful support — it really makes our day! 😊
Team Rainbow 🌈
As always well packaged and delivered…
As always well packaged and delivered quickly.
4 September 2025
Reply from Rainbow Railways
Thank you so much! We really appreciate your continued support — it’s great to hear everything arrived quickly and safely once again.
Team Rainbow 🌈
Reply from Rainbow Railways
Thanks so much for your kind words! We're thrilled to hear you received excellent and speedy service — just how it should be. We really appreciate your support!
Team Rainbow 🚂🌈
Nice and polite
They are so nice and polite , very helpful and kept me upto date with my orders.
3 September 2025
Reply from Rainbow Railways
Thank you so much for your kind words! We’re delighted to hear that you found our team polite, helpful, and that you felt kept up to date with your orders. Providing a smooth and friendly experience means a lot to us, and we’re so glad it showed.
Team Rainbow 🚂🌈
Recommended
Recommended! A*****
Rainbow Railways supplied a Polar Lights 1:350 STAR TREK USS Enterprise Pilot kit and it is fantastic!! It was well packed and delivered earlier than expected.
Would certainly buy from them again!
27 August 2025
Reply from Rainbow Railways
Thank you for your fantastic feedback and recommendation! We’re delighted you’re enjoying your Polar Lights USS Enterprise kit and that it arrived safely and ahead of schedule. It’s wonderful to know you’d shop with us again.
Team Rainbow 🚂🌈
Reply from Rainbow Railways
Thank you for your feedback. We’re glad you were pleased with our service, and we truly appreciate your suggestion regarding pre-order updates. Clear communication is important to us, and we’ll continue working to provide more detailed updates on pre-order statuses moving forward.
Team Rainbow 🚂🌈
Very fast service.
My purchase arrived very quickly and well packaged. The website was very easy to navigate and check out was straightforward . Pricing is very competitive.
29 August 2025
Reply from Rainbow Railways
Thank you so much for your wonderful feedback! We’re delighted to hear that your order arrived quickly, safely, and that you found our website easy to use. It’s fantastic to know you value our competitive pricing too. We really appreciate your support and hope to welcome you back again soon!
Team Rainbow 🚂🌈
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