GCX Reviews 

949
•
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, most reviewers were let down by their experience overall. People frequently struggled with customer service, noting that automated chatbot responses and unhelpful messages made it impossible to reach a real person for help. Consumers also faced severe problems with the website and payment systems, explaining that gift cards suddenly lost their balances or accounts were locked without warning. The minority of people were satisfied with past experiences, mentioning earlier years when the platform consistently offered good discounts and reliable service. Some customers also appreciated the strong variety of choices and assistance provided by the team when initial mistakes occurred.

What people talk about most

Payment

Users describe negative interactions with payment, expressing widespread dissatisfaction over canceled orders... See more

Customer service

Clients share profound dissatisfaction regarding customer service, pointing out that support is limited to... See more

Product

Customers had ambiguous experiences with product, noting widespread frustration when purchased gift cards... See more

Website

People report negative experiences with website, noting that login issues, broken support features, and... See more

Response time

Reviewers highlight negative aspects of response time, noting that consumers frequently experience severe... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Cant do zero stars cause they don’t deserve one I have been waiting for a solution since 28 of October and nothing they have gone quiet. I finally raised a dispute with my bank so they can keep the g... See more

Rated 1 out of 5 stars

Several years ago, I used Raise frequently; they offered good discounts and good customer service. Then, cards began to fail; the balances were drained after I bought them. Then, the company was taken... See more

Rated 1 out of 5 stars

I've been using them for a couple of years without issues, but recently my orders stopped going through. Payments aren't charged, nothing is processed, and nothing is received. There's no explanation,... See more

Company replied

Rated 1 out of 5 stars

I lost hundreds of dollars worth of cards on 10/16/26. Do not touch this app til AI gives an all clear that the servers are working. Even then it’s going to be dangerous because GCX Raise did NOT gi... See more


Company details

  1. Gift shop
  2. also in
  3. Hobby shop

Written by the company

GCX is a member-to-member marketplace where shoppers can buy gift cards at a discount to save on over 3,000 brands, and sellers can earn cash for their unwanted gift cards. For every seller cashing in on old cards or credit, a happy buyer saves at a favorite store or restaurant. With the GCX app for iPhone and Android, members can take the marketplace on the go. It's free to join, plus every order comes with our 90 Day Money-Back Guarantee. Whether you're buying or selling, we're here to make your money worth more. Reach out to us at support@raise.com for any questions.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

949 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

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1.6

All reviews

(949)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Will never use them again

Will never use them again! Sold a $1000 gift card, received funds only to be told that the buyer reported that there was no balance. That was an outright lie. I check all balances prior to listing on site and they were purchased by a family member. Don’t shop at Bloomingdale’s and never used it. Verified it had the balance it was supposed to before listing it and within a week was told they were charging me. Can’t tell them it was fraud bc they side with the buyer. Tried to report it stolen with Bloomingdale’s but can’t do that bc the person who used up the gift card used a different name than what they used to purchase on Raise. Absolute fraud and out $1000 for this. Will NEVER use them again. After years of using them without issue, this was the last straw. Better yet, contacting them was a nightmare about this. They really didn’t care to look into it and just said “we have a guarantee with the buyer” well what about the seller who is now out that entire gift card. Buyer should have been investigated further or they need to come up with a way that physical gift cards in excess amounts be sent to them for verification. They would have caught this person and I wouldn’t be out the money. Glad the person received $1000 for free though.

15 May 2023
Unprompted review
GCX logo

Reply from GCX

We are sorry to hear of this reported experience and ask that you please provide the details of your Raise Account to the "Information Request" email that TrustPilot has sent to you. Once you have provided, we will escalate your request for review.

Rated 1 out of 5 stars

still no respond from raise about my…

still no respond from raise about my order. i bought a gift card from raise for 500$ and i didnt received it and now i cant login to my account

9 February 2024
Unprompted review
GCX logo

Reply from GCX

We apologize for the inconvenience this matter has caused and would like to escalate and review this matter for resolution. We have requested more information to locate your account. Please provide this information via the Trust Pilot email or you can send your information to Social@raise.com.

Rated 5 out of 5 stars

It's a legit website to look for great…

It's a legit website to look for great deals for buying gift cards at a nice discount to use immediately. Going to Olive Garden? Spent 2 minutes to buy a giftcard and saved $5 and used the giftcard right away to pay for dinner.

2 February 2024
Unprompted review
GCX logo

Reply from GCX

Thank you for taking the time in relaying your experience with Raise! We are thrilled to know that your in-store checkout process was exceptional and look forward to continuing business with you. Please contact Social@raise.com if you have additional comments.

Rated 5 out of 5 stars

Works great so far!

So far, I've bought cards for Instacart, Chipotle, Domino's, and REI, and all have worked great!

12 February 2024
Unprompted review
GCX logo

Reply from GCX

We are happy to hear that you are having an amazing experience with Raise! Our team appreciates this feedback and will continue to strive in providing more positive opportunities for our consumers. If you have any additional comments, feel free to reach out to Social@Raise.com

Rated 2 out of 5 stars

I don't want to be in raise.

I don't want to be in raise.. the code you sent me is 841 212 please be aware I'll never use your service You have my name and email address

9 February 2024
Unprompted review
GCX logo

Reply from GCX

Hello. We sincerely apologize for the issue reported. Your account has been escalated over to our Support Team who will follow up within 24 hours. If you would like to express any additional concerns, we advise contacting Social@Raise.com.

Rated 1 out of 5 stars

So I made an account and sent them my…

So I made an account and sent them my license to verify myself and all was good until apparently I sold to many gift cards cause now when I went to withdrawal my money they locked my account and refuse to answer any of the emails I’ve sent them. Here’s the kicker-they don’t have a phone number for you to call either! Also contacting the bbb!

1 February 2024
Unprompted review
GCX logo

Reply from GCX

Hello. We understand the issue at hand and sincerely apologize for the concern this has caused. Our Support Team has contacted you with resolution and hope that the resolution suffices. If you have additional questions, please contact Social@raise.com.

Rated 1 out of 5 stars

Please i want to withdraw my funds

I don't like being provoke
Please i want to withdraw my funds, what is wrong with you guys, holding my fund since 7 days now haven't received my payout and cannot withdraw the remaining balance,
Please release my funds

25 January 2024
Unprompted review
GCX logo

Reply from GCX

Our Seller Support Team is currently in contact with you in providing the next steps for resolution and have diligently reviewed this matter. We advise replying back with any questions and concerns you may have via the same means of communication. For any other concerns, please contact Social@raise.com.

Rated 5 out of 5 stars

Give'em a eGift card...why not?

I would recommend this business to everyone and anyone. I have bought from this company to give gift cards for my friends and family members. Christmas time, you get a card, you get a card, and you get a card. LOL This past season, everybody got a card. I bought cards and within a few minutes they were available for me to use. This was great for me when I was standing in the store check out line and spending more than I planned to spend. I found a card that could save me an extra $20 by buying the card and using it immediately in the store for my splurges during the holidays. I have had a bad card a time or two, but it was resolved. I was happy and will continue to be a customer of this service.

2 January 2024
Unprompted review
GCX logo

Reply from GCX

Raise would like to thank you for this amazing feedback and bringing forth details of your experience! It is our utmost priority in positively impacting consumers with effective saving opportunities no matter if it is in-store or online. We look forward to doing more business with you! In the meantime, feel free to contact Social@raise.com with any additional feedback.

Rated 1 out of 5 stars

I bought an $100 eGift Card for Online…

I bought an $100 eGift Card for Online Only purchases at Personalization Mall. When trying to use the eGift Card, Personalization Mall stated I had to call their Corporate Office to use the eGC's. Upon doing so, the vendor (PM) said the eGift Cards have wrong codes and would not accept.

I have alerted RAISE 3 times and have uploading photos of the problems. RAISE has NEVER responded to any of my "problem tickets."

I used to use RAISE 10-15 times a year... Never Again!

I'm out $100!!!

5 August 2023
Unprompted review
GCX logo

Reply from GCX

After further review, we were able to confirm that this matter was previously reported and resolved in your favor back in June. We apologize for any confusion that may have occurred. If you would like to ask additional questions regarding this case, please do not hesitate to reach out to Social@Raise.com.

Rated 1 out of 5 stars

Not worth the hassle!

Purchased numerous gift cards for a big home project and was told via the app that the gift cards would be delivered immediately. I drove to the store, ready to make my purchase, and no gift cards. It now says my account is frozen. They took my money and when I went in the app it said to call this number. I called the number and it’s disconnected. After googling for a bit, I found another number but it’s an automated message, no actual person to speak to. It said that you can chat with an agent between 9-5. It’s currently 9:15 and finding this chat is a feat in itself. Customer service is HORRIBLE. I can’t even talk to someone about either releasing the gift cards to me or refunding me. I will have to work it out with my bank. Lesson learned, I will never again purchase from Raise.

8 January 2024
Unprompted review
GCX logo

Reply from GCX

Hello Gina. We sincerely apologize for the experience you have encountered and are highly considering this advise of information to better our services for our Raise Members. Upon review, we have found that the account issue has been communicated with you and has been resolved. Our team deeply appreciates the time taken to relay your experience and are open to receiving any additional feedback to Social@raise.com.

Rated 1 out of 5 stars

Buyer be aware

Buyer be aware, this business buys and sells giftcards. Some of the gifts cards on their site that they sell to customers are the same giftcards that they bought from other customers. So if they purchase a giftcard with a zero balance and you are the unlucky sole that purchases that said gift card you are out of luck with them giving you your money back. This type of situation happens frequently. Ive have purchased giftcards from them that either had a zero balance or the giftcard id didnt have enough digits or the giftcard id had the wrong digits. They are fully aware that these situations happen and even have a section of their site mentioning this but when it occurs for some reason you have to prove that the gift card doesn't work........ How can you prove a giftcard had a zero balance prior to your purchase? All they will do is check that the giftcard had a balance on the date they purchased it but the dummies dont understand that if someone writes down the giftcard number, sells Raise the giftcard and then several days later use that same giftcard. The one on Raise site will be spent before it's even sold to a new customer.

2 January 2024
Unprompted review
GCX logo

Reply from GCX

As a Marketplace, the aspect of selling is available for both consumers and brands in which we have partnered with directly. We understand that issues may occur with gift cards, therefore we promise the 1 Year Money Back Guarantee. Our Gift Card Support Team confirms all card balances prior to listing. In addition, an investigation may be conducted in the case that a card has been reported to determine the redemption details. We may ask for additional information with the intent of determining the stance of a refund under the condition that it is required. If you have a current gift card issue, please contact Social@raise.com and we can review the matter.

Rated 1 out of 5 stars

The worst customer service

The worst customer service. Only way to contact is via email; no live phone number and live chat doesn't work.
Tried to sell my unwanted card and they wanted a picture of my driver's license, which is ILLEGAL in my state. When I emailed to explain that, I got "oh well....sorry that's our policy" even though they had personal email, address and credit card that they had no problem using when I wanted to buy cards. I will be closing this account after I get rid of my cards. This company sucks.

3 January 2024
Unprompted review
GCX logo

Reply from GCX

We understand the concerns of our request. As a Marketplace we do follow legal procedure and prioritize verification for the sake of ensuring security. Rest assured, our Legal team has undergone the necessary steps to identify the proper instructions. Thank you for providing additional feedback regarding our customer support. If you would like to relay more feedback, please contact Social@Raise.com

Rated 1 out of 5 stars

Poor customer service and support

Purchased 2 gift cards for cold stones ice cream both did not work. Immediately reached out and have not recieved any response or support and it's been a week. They are quick to take your money but will take forever to respond to solve a problem. They say they offer your money back guarantee if the giftcard purchased doesn't work well, that is definitely not the case.

27 December 2023
Unprompted review
GCX logo

Reply from GCX

Hello, we sincerely apologize for the frustration that this matter has caused and will consider this valuable feedback for progression. I have reviewed your case and expedited the resolution process. We have resolved the matter as of today and have sent a confirmation to the email on file. We hope that this alleviates your current concerns. If you have any further questions, please do not hesitate to reach out to Social@raise.com

Rated 5 out of 5 stars

Not a way to start new years rise…

Yesterday i tried to buy a ebay giftcard since they had a 15% discount. Never got my card but they removed the charge from my back and froze my account for no reason i used apple pay to pay for the giftcard card was in my name and everything ive read they just freeze new accounts and thats why some of their users cant sell there unwanted giftcards because they are banning every new user
Update: they fixed my account and gave me 20$ credit cant wait to start saving (:

31 December 2023
Unprompted review
GCX logo

Reply from GCX

We are happy to hear that we were able to turn the issue around for you. Raise looks forward to assisting you with any concerns you may have! Please contact Social@Raise.com if you have any questions.

Rated 1 out of 5 stars

Fake site

Fake site. Tried to buy cards, charged my card, cancelled my order and locked my account. Cool

30 December 2023
Unprompted review
GCX logo

Reply from GCX

We sincerely apologize for the issues you are experiencing with your account. I have located and escalated your account to the proper department. Please allow up to 24 hours to receive a follow up email for resolution. If you have any further questions, please contact Social@raise.com.

Rated 1 out of 5 stars

Credit Card Farming

I tried purchasing two Barnes and Noble gifts cards with these bozos and they immediately charged my credit card and refunded it and then they suspended my account. I suspect they are just credit card farming and that I can expect my credit card fraud alert to be going off at any moment. Buyer beware and AVOID these scammers.

27 December 2023
Unprompted review
GCX logo

Reply from GCX

Your Raise Account has been internally located and escalated to the proper department for resolution. Rest assured, all account lock issues are linked to security factors that require further review involving your cooperation. You will receive a follow up email from our Order and Processing Team within 24 hours. If you have any further issues, please contact Social@Raise.com. We look forward to providing any additional assistance.

Rated 3 out of 5 stars

Order cancelled and account suspended

After using them a few times over the years without issue, my most recent $50 gift card purchase was cancelled and account suspended with no explanation given.
While this was eventually rectified, there still wasn’t a useful explanation and I will not look to purchase gift cards given the headache.

12 December 2023
Unprompted review
GCX logo

Reply from GCX

We sincerely apologize for the experience you have encountered with your account. As we would like to provide a further explanation regarding the status, please provide your account details either to Social@raise.com or to the outreach email from Trust Pilot.

Rated 1 out of 5 stars

Tech glitches and terrible communication

Previously I had used Raise and been very pleased with their prices and service. Recently I tried to purchase Disney gift cards. Something unusual happened when I logged in on the website and the app opened. All of a sudden I was locked out of my account and got a message it had been suspended. The phone number on the site was disconnected. I sent an email to support.

I received a voicemail the next day telling me to email support with my availability for a call. I did so. I also called the number back and got a message saying no support agents were available and I should leave a message with my name and contact information. I did so.

It is now three days since my last attempt and five days since all this started. Needless to say, the great price on those Disney cards is long gone. I’ve had to verify my purchases before on other card sites, but I’ve never been ignored like this or had so much trouble purchasing anything. Assuming my account ever gets restored, I doubt I’ll be purchasing anything else from Raise unless they honor the original price of the Disney cards I tried to buy.

18 December 2023
Unprompted review
GCX logo

Reply from GCX

We would like to review this issue for you and provide proactive assistance. We understand the matter at hand has caused frustration and a loss of savings opportunity. Please provide more details regarding your account and our team will follow up as soon as possible.

Rated 5 out of 5 stars

I loved this site

Fixed my account, I no longer have any issues with Raise.

10 December 2023
Unprompted review
GCX logo

Reply from GCX

We apologize for the inconvenience this issue has caused and thank you for taking the time to provide us this feedback. We have located your account and have escalated it to the proper department for resolution. Please allow up to 24 Hours to receive further assistance. If you have any additional requests, please contact Social@raise.com

Rated 1 out of 5 stars

DONT DO BUSINESS WITH THESE FRAUDS

DONT DO BUSINESS WITH THESE FRAUDS! THEY TOOK MY $ FOR $100 KOHLS GIFT CARD BLACK FRIDAY AND IT HAD $0 ON IT. WORST IS THEY DONT ANSWER EXCEPT GENERIC EMAILS NO PHONE SAYING 2 DAYS THEN 7 WELL ITS 3 WEEKS AND NADA, STAYYYYY CLEARRRRRR OF THIS FRAUD AND TERRIBLE SERVICE. HAD TO HAVE MY BANK DO A FRAUD REPORT BECAUSE THEY WONT HELP ME

27 November 2023
Unprompted review
GCX logo

Reply from GCX

We thank you for taking the time to submit your feedback and sincerely apologize for the reported experienced. Your ticket has been escalated to our Support who are promptly reviewing for resolution.

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