RAMSDENSPAWNBROKERS.co.uk Reviews 

86
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the staff for being polite, helpful, professional, and knowledgeable, often going above and beyond to assist with various needs. The customer service is frequently highlighted as excellent, with many appreciating the efficient, transparent, and caring approach. People find the process of selling or purchasing items thorough, easy, and stress-free, often receiving valuable advice and support. However, some customers also noted dissatisfaction with the prices offered for selling gold and jewelry, finding them significantly lower than market or scrap values.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, consistently praising the helpfulness and professionalism... See more

Price

People report ambiguous experiences with price, with many customers expressing satisfaction, stating they... See more

Product

Users describe ambiguous interactions with product, with some customers expressing satisfaction with their... See more

Customer service

Customers had positive experiences with customer service, with many reviewers highlighting the excellent and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I went into the aberdare shop today as I lost my card I was Served by Beth she did it all for me and she is so Polite and very helpful

Rated 5 out of 5 stars

I visited the Wakefield branch yesterday and today and was served by a lovely assistant called Connie. I initially called in to request a copy of a receipt for a purchase I made last year and then dec... See more

Rated 5 out of 5 stars

I sold a couple of my watches yesterday at the Burnley Branch. The Burnley Branch Manager Jo and Gareth from the Watch Department were extremely helpful, knowledgeable and professional. The process... See more

Company replied

Rated 5 out of 5 stars

I just want to wholeheartedly thank Terrie and her team at the Burton on Trent branch. They helped me out when I had an online issue. She went above and beyond to rectify my stressful situation

Company replied


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4.3

Excellent

TrustScore 4.5 out of 5

86 reviews

5-star
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1-star

Asks customers to review

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Replied to 44% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(86)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful experience dealing with Deborah on a loan against a diamond.

Wonderful experience dealing with Deborah on a loan against a diamond. Very accomodating, she went above and beyond assisting with collection of the diamond from me, and funds were in my account the following day. Thank you.

5 June 2025
Unprompted review
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Reply from RAMSDENSPAWNBROKERS.co.uk

Hi James,

Thankyou for taking the time to review the service and for your encouraging feedback. As always, we aim to provide a 5* service and are happy to assist where possible. We will ensure to pass your wonderful comments onto Deborah, who we are sure, will be delighted to hear!

Kind Regards,
Ramsdens

Rated 5 out of 5 stars

Very good customer service and help…

Very good customer service and help from David and Corrie in Stirling.

30 May 2025
Unprompted review
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Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Marion,

Thankyou for taking the time to leave a 5* review, we're delighted to hear we could offer an excellent service. We will ensure to pass your wonderful comments onto David and Corrie, who we are sure, will be thrilled to hear!

Kind Regards,
Ramsdens

Rated 5 out of 5 stars

Good customer service

Good customer service, very nice people and all in all a very pleasant experience.

10 January 2025
Unprompted review
RAMSDENSPAWNBROKERS.co.uk logo

Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Matthew,

Thankyou for taking the time to leave an excellent review, we're delighted to recieve your 5* feedback.

Kind Regards,
Ramsdens

Rated 1 out of 5 stars

Nicki was amazing

Nicki was amazing , she was patient and understanding and really helped me out. Will definitely be using Ramsdens going forward. Excellent customer service

25 April 2025
Unprompted review
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Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Portia,

Thank you for your positive review. Please note you have rated us as 1 star which means you weren't happy. Please can you change to a 5 star to reflect your satisfaction?

Kind regards,

Ramsdens

Rated 5 out of 5 stars

Stirling Branch

I recently visited the Stirling store because I had some jewellery that I never wear and wanted to see how much I could get. When I arrived around lunchtime, the shop was busy, but Kiera remained calm and took the time to address my inquiry. She examined all my items and provided an initial offer, but mentioned that they would need to check some things further. I told her I was heading home soon, and she assured me she would call me once everything was ready.

True to her word, Kiera called me, and I said I would come in shortly. When I arrived, both Kiera and the manager were efficiently handling the processing of my items. They worked quickly and effectively, displaying professionalism, friendliness, and consideration throughout the entire process. I received excellent service and am delighted with the amount I received. Thank you!

25 April 2025
Unprompted review
RAMSDENSPAWNBROKERS.co.uk logo

Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Lorna,

We love to hear from our customers and are delighted to learn of your 5* experience when visiting our Stirling branch. We find it very encouraging for our staff to recieve such recognition and are overjoyed to hear Kiera could provide a new value for your items.

We would like to thank you for taking the time to leave such an excellent review and assure we will pass your fabulous comments onto Kiera, who we are, will be thrilled to hear!

Kind Regards,
Ramsdens

Rated 5 out of 5 stars

We went into the Blackpool branch…

We went into the Blackpool branch looking to buy a ring. As we walked in Lisa a lady who works there greeted us with an hello and smile. We had seen a ring in the window when it came to trying on it didn't fit. That did not stop Lisa she went to look for another ring in my size out she came with a ring didn't fit them proceeded to go in the back looking nothing. Eventually Lisa came back with ring which fit and didn't cost the earth. I will go back anyday the service was outstanding thank you Lisa

22 April 2025
Unprompted review
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Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Dawn,

Thankyou for taking the time to leave an excellent review. We are delighted to learn of your 5* experience when visiting our Blackpool branch, as always, our staff are willing to help where possible and we find it very encouraging for staff to recieve such recognition. We will pass your fabulous comments onto Lisa, who we are sure, will be delighted to hear.

We hope your ring is a piece to be treasured for years to come.

Kind Regards,
Ramsdens

Rated 1 out of 5 stars

Daylight robbery.company…

I've been forced to use this company due to my circumstances and was desperate to get my items returned before they disappeared for ever.
I rang the staff who were extremely helpful and went to the shop to repay the debt I owe. However I had not thought about bringing the paperwork with me so was advised that as well as paying a vast amount of interest I've also got to pay an further £5 to have the items returned!
I'm not paying that ! How dare they charge me more after all the money they've already made from a person in a vulnerable situation so I repaid the bulk and have to return next week with the paperwork to try to reduce my debt. However still not satisfied I've to pay 70p daily, more charges, and it's a flaming 2 day Easter holiday! What can I say ? This firm must be run by people who like to devour your last pound of flesh and let's hope that whatever lifestyle it's funding the luxury yatch they use at weekends doesn't spring a leak because I'd hate to see it sink without trace .......
YOU can write as many patronising replies as you want, this so called Company is run by nothing but a set of robbers. Thank you .

19 April 2025
Unprompted review
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Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Cath,

Thankyou for taking the time to leave a review, we take customer service very serious and are disheartened to hear you were not happy with such. As per the policy agreement entered, the procedure and service carried out where followed as described.

As always, our aim is to offer the greatest of services and assist where possible; please be assured we will always do our best to help and are available for any queries or questions you may have.

Kind Regards,
Ramsdens

Rated 5 out of 5 stars

Patrick, Castleford branch

Saw Patrick in the Castleford branch. From start to finish he was helpful, knowledgable and very affable. A real pleasure to deal with.

16 April 2025
Unprompted review
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Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Richard,

What a fabulous review to receive! Thankyou for taking the time to leave excellent feedback; we will pass your comments onto Patrick, who we are sure, will be delighted to hear.

Kind Regards,
Ramsdens

Rated 5 out of 5 stars

Staff very friendly and helpful

Staff very friendly and helpful

11 April 2025
Unprompted review
RAMSDENSPAWNBROKERS.co.uk logo

Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Lynne,

We are delighted to learn of your 5* experience, thankyou for taking the time to leave such positive feedback!

Kind Regards,
Ramsdens

Rated 5 out of 5 stars

Michelle was brilliant …

Michelle was very helpful done every thing for me and very polite

11 April 2025
Unprompted review
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Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Christine,

Thankyou for taking the time to leave a positive review, we're delighted to learn of your 5* experience and for such recognition for Michelle.

Kind Regards,
Ramsdens

Rated 5 out of 5 stars

Sheffield(the moor)

I been pawnbroking with them for years now, brilliant service,Shannon always been amazing, friendly and extremely knowledgeable(glad she's been moved to this branch),staff is brilliant, couldn't fault it,must of used their services over 50/60 times,never any issue

7 April 2025
Unprompted review
RAMSDENSPAWNBROKERS.co.uk logo

Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Lajos,

Thankyou for taking the time to leave an excellent review! We are delighted to hear we continue to provide a 5* service on your return; we find it very encouraging to hear staff can assist with a friendly service and to receive such recognition is wonderful to hear.

Kind Regards,
Ramsdens

Rated 5 out of 5 stars

Excellent Service

Attended the Merthyr Tydfil store today and had the pleasure of being served by Chris the manager. He was a complete gentleman and talked me thru everything I needed to know. Highly recommend 5 stars - Kelly Ford

13 February 2025
Unprompted review
RAMSDENSPAWNBROKERS.co.uk logo

Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Kelly,

Wow, this is amazing! Thankyou for taking the time to review the service received in our Merthyr branch. It is refreshing and encouraging to read such a positive experience; we will pass on the lovely comments made to Chris - I'm sure this will make his day!

Kind Regards,
Ramsdens

Rated 5 out of 5 stars

Chester Rd Sunderland

All of the staff at Chester Rd Sunderland are very helpful and pleasant.
I was nervous and embarrassed when I went in to porn my watch. I had never been in a porn shop before, but a very nice lady called Sandra made me feel at ease and guided me through the process. I have just been in to redeem my watch and Sandra wished me all the best.

28 January 2025
Unprompted review
RAMSDENSPAWNBROKERS.co.uk logo

Reply from RAMSDENSPAWNBROKERS.co.uk

Hi David,

Your positive feedback is a huge encouragement to our team. We are glad to hear your experience in branch was supportive and our team were happy to help you with the process.

Thankyou for recognising the efforts from our staff, we will pass your comments onto Sandra, who I'm sure, will be thrilled to hear.

Kind Regards,
Ramsdens

Rated 5 out of 5 stars

Great Service

Lauren and Aaron at Ramsdens in Poole, Dorset were very polite, efficient and helpful. Highly recommended!

18 December 2024
Unprompted review
Rated 5 out of 5 stars

The staff are kind helpful the service…

The staff are kind helpful the service is quick and honest the buy back prices increase slowly and I like that I save money for buying back early. Just the best pawnbrokers I've found that even though I get more for pawning at h and t I come back to ramsdens because I pay less for the return and the staff are better. I'm in and out.

14 December 2024
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, helpful and efficient staff at the Chatham branch, always ready to guide me through paperwork and give advice, competitive interest rates too.

13 December 2024
Unprompted review
Rated 4 out of 5 stars

Good customer service

Good customer service. Friendly staff and helpful, Annswered questions well and very informative. Would definitely recommend to a friend.

13 December 2024
Unprompted review

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