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Rathbones Reviews 492

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and expertise, often highlighting their helpfulness and understanding. The service provided is frequently described as excellent, with many people appreciating the personalized and attentive approach. Reviewers also commend the prompt response times and the ease of contact, feeling well-supported and reassured. However, some customers mentioned a period of poor performance compared to the sector average, leading a few to consider moving their investments.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for their... See more

Service

People report positive experiences with service. Customers consistently praise the exemplary, professional,... See more

Customer service

Consumers express high satisfaction with customer service, highlighting the helpfulness and expertise of the... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the prompt and proactive... See more

Customer communications

Users describe positive interactions with contact. Many reviewers highlight the personal and empathetic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have known Ross Middleton for a number of years through various companies and he came highly recommended by my parents. We feel reassured that we are in safe hands with Ross, Callum and Ellie at R... See more

Company replied

Rated 5 out of 5 stars

I have been a client of Rathbones for twenty plus years so have known several fund managers. Each has provided excellent service. My current fund manager, Kate Palmer, provides impeccable service too... See more

Company replied

Rated 5 out of 5 stars

We have been dealing with Jason Hallam and Laura Atkins for over six years. We value their advice, support and expertise, but above all their ability to clearly explain, analyse and summarise investm... See more

Company replied

Rated 5 out of 5 stars

We have been clients of Rathbones Glasgow for some time. Over the years we have been looked after very well with our investments under regular and careful review. This is especially important given... See more

Company replied


Company details

  1. Investment service
  2. Financial advisor
  3. Financial Planner
  4. Investment company
  5. Stock broker

Written by the company

Rathbones provide individual investment and wealth management services for private clients, charities, trustees and professional partners. We have been trusted for generations to manage and preserve our clients' wealth.

Our services

Written by the company

Investment Management
We offer extensive investment management services that are built around you, your future goals and your values. Our starting point is to discuss your individual investment needs and develop a personal investment plan for you.
Financial Planning
Financial planning can help you organise your finances so you can make the most of your money. We start by getting to know you and your current and long-term needs as well as any personal goals. Using this information, we will work with you to create clear and precise financial objectives to work towards, aiming to reduce complexity and help you focus on what matters to you.
Asset Management
Rathbones Asset Management is the fund management division of Rathbones Group, which offers a range of actively managed funds covering variety of asset classes to meet your capital growth and income requirements.
Family Office, Trust and Tax Services
We offer a range of corporate trustee, corporate executorship, trust advisory, inheritance tax and succession planning, tax planning, and private philanthropy services.
Offshore Investment Management
Based in both Guernsey and Jersey, we cater for the investment needs of individuals and families, charities and professional advisers who are looking for offshore investment management.
Ethical and Sustainable Investment
For over 20 years, our Greenbank team has been at the forefront of creating bespoke ethical, and sustainable portfolios for our clients.
Personal Injury and Court of Protection
Our dedicated personal injury (PI) and Court of Protection (COP) team works closely with clients, deputies, trustees and families to help meet their current and future needs.

Contact info


4.9

Excellent

TrustScore 5 out of 5

492 reviews

5-star
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1-star

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Rated 5 out of 5 stars

David Kness Investment Manager

David Kness Investment Manager in Winchester has been excellent during my commencement with him particularly during Covid and subsequently in dealing with my portfolio. I have had previous experience with Rathbones for a number of years and have nothing but praise for the excellent service Rathbones has always given. I have been completely satisfied with all the guidance and advice and wouldn't hesitate to recommend this firm of investment bankers.

4 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Mrs Payne,

Thank you for your kind feedback. We're pleased to hear that David has provided such strong support during your time with him, particularly through challenging periods, and that you've continued to receive excellent service from Rathbones over many years. It's great to know you've been completely satisfied with the guidance and advice provided, and we very much appreciate your recommendation.

Kind regards,
Abbey

Rated 5 out of 5 stars

Great advisory services - would recommend.

I was very pleased with Matt's professional and thorough approach to explaining my finances and would highly recommend his advisory services.

5 February 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear PS,

Thank you for taking the time to share your kind feedback. We're pleased to hear that Matt's professional and thorough approach helped your finances clearly, and that you feel confident in the advice provided. Your recommendation is very much appreciated.

Kind regards,
Abbey

Rated 5 out of 5 stars

Our experience with Rathbones Winchester

Have been investing for over 20 years with Rathbones, as well as being very good at their job, easy to contact, reliable they bring a personal touch, as each year David Kness visits us at home to review our portfolio keeping up to date with our needs and plans, in relaxed atmosphere you can ask how our money is working for us all about the companies their background performance and any ethical issues we may have, they are not just a name on our portfolio list.David and his colleagues have enabled us to have a comfortable retirement and we feel confident they will continue to do so.

3 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Sallie,

Thank you for your thoughtful feedback. We're pleased to hear about your long-standing relationship with Rathbones and the personal, reliable support you've received over the years. It's great to know that David and his colleagues have taken time to understand your needs, discuss your portfolio in detail and address your ethical considerations, helping you feel confident and well supported into retirement.

Best wishes,
Abbey

Rated 5 out of 5 stars

Excellent service from Rathbones

We have known Keith MacKeinzie for many years and have had regular face to face and online reviews with him. We find these meeting extremely useful. It is also always reassuring to know that our investments are well looked after and are performing well.

1 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Martin,

Thank you for your kind feedback. We're delighted to hear that your regular meetings with Keith have been so helpful, and that both the face-to-face and online reviews provide reassurance. It's great to know you feel confident that your investments are well looked after, and we appreciate you taking the time to share your experience.

Best wishes,
Abbey

Rated 5 out of 5 stars

Rathbones worthwhile

My wife snd I have been clients of Rathbones for many years. We have been delighted to find our asset values increasing steadily at the same time as providing a useful monthly addition to our income. In particular the service provided by our wealth manager David Kness has proved well informed, friendly and always approachable.

3 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear TR,

Thank you for your kind feedback. We're pleased to hear that you and your wife have been supported by Rathbones for many years, and that your portfolio has helped provide both steady growth and regular income. It's great to know that David's well-informed, friendly and approachable service has given you confidence and reassurance throughout.

Kind regards,
Abbey

Rated 5 out of 5 stars

Investment advice of the highest order

My wife and I have been clients of Rathbones for nearly 15 years, and throughout that time we have consistently received outstanding service.

We have been expertly supported throughout by Jason Dalley, and more recently by Giles Wood. Both are highly professional yet approachable, with an exceptional depth of knowledge across investments and pensions. They take the time to understand our individual circumstances, ensuring we always feel valued rather than simply another client.

We would have absolutely no hesitation in recommending Rathbones to anyone seeking high-quality investment advice combined with a genuinely personal service.

3 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Andy,

Thank you for your thoughtful feedback. We're pleased to hear that you and your wife have received such consistent support over many years, and that Jason and Giles have provided expert, approachable advice tailored to your circumstances. It's great to know you've felt genuinely valued and well supported throughout. We're delighted to hear that you would recommend us!

Best wishes,
Abbey

Rated 5 out of 5 stars

Confidence and Security

We have been with Rathbones for a long time, with David Kness as our fund manager. Growth of the portfolio has averaged around 6% per annum over 20+ years, providing significant capital accumulation. The fee structure is transparent and the service has been impeccable. We have every confidence in him and the company.

3 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Andrew,

Thank you for your feedback. We're pleased to hear about your long-standing relationship with Rathbones and the confidence you place in David's management of your portfolio. It's great to know that the transparent fee structure and consistently high standard of service have given you reassurance over many years. We very much appreciate your trust in both David and the wider Rathbones team.

Best wishes,
Abbey

Rated 5 out of 5 stars

Highly Recommended

David Kness at Rathbones have been managing my and mt wife's investments for 8 years, having been recommended by a friend. In that time he and members of the Rathbones' team have been helpful, easy to work with, knowledgeable and responsive to changes both in the market and in our own personal circumstances. We would definitely recommend both David and Rathbones.

2 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Bruce,

Thank you for your kind feedback. We're pleased to hear that David and the wider Rathbones team have supported you and your wife so well over the years, and that the advice provided has remained responsive to both market changes and your personal circumstances. It's great to know you've found the service knowledgeable and easy to work with, and we very much appreciate your recommendation.

Kind regards,
Abbey

Rated 5 out of 5 stars

First class company

David Kness has been managing my pension funds for the last 3 years since my divorce and prior to that looked after mine and my husband’s joint funds.
He is an excellent communicator and has meticulously invested within my comfortable risk factor range.
Alongside the financial advice of Chris McLaughlin I feel well supported and confident in Davids strategic decision making .
Rathbones are clearly passionate about what they do and best supporting their clients and this comes across in all
areas of communication.

2 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear AC,

Thank you for your kind feedback. We're pleased to hear that David has supported you so effectively over recent years, providing clear communication and carefully managing your investments in line with your comfort with risk. It's also good to know that the wider support from Chris and the team has helped you feel confident and well supported. We really appreciate your review and your trust in Rathbones.

Best wishes,
Abbey

Rated 5 out of 5 stars

Paul Mefford, Rathbones

As Independent Financial Advisers, we have worked with Paul Mefford from the Rathbones (formerly Investec Wealth & Investment) Edinburgh office for many years. Paul has always gone above and beyond with the advice and service he provides and is well respected and trusted by all our mutual clients. In his absence, his colleagues Ciaran Liddy and Vivienne Murdoch provide an equally efficient service.

2 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Jim,

Thank you for your kind feedback. We're pleased to hear that Paul has consistently gone above and beyond in the advice and service he provides, and that he is so well regarded by you and your mutual clients. It's also great to know that Ciaran and Vivienne continue to deliver the same high standard of support in his absence. We very much appreciate your trust in Rathbones.

Best wishes,
Abbey

Rated 5 out of 5 stars

Rathbones Edinburgh and Ross Middleton

We have been a client of Ross Middleton for over 15 years, initially with Murray Investment Management and now with Rathbones. Throughout this period, Ross has provided excellent impartial advice and his dependability is unquestionable. Ross makes himself available to discuss any ongoing needs or queries that we may have and is very friendly during face to face discussions. Over the years we have placed a lot of trust in Ross to ensure that our investments are placed in the most advantageous financial areas. We would recommend Ross

1 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Customer,

Thank you for your kind feedback. We're pleased to hear about your long-standing relationship with Ross and the confidence you place in his impartial guidance and dependability. It's great to know that his availability, friendly approach, and consistent support have helped ensure your investments are managed in line with your needs. We very much appreciate your recommendation.

Kind regards,
Abbey

Rated 5 out of 5 stars

Our FAs explained our current situation…

Our FAs explained our current situation clearly and concisely. They answered all our questions and were clearly very familiar with our personal circumstances. We very much felt that they have our best interests at heart.

1 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Mr P. Watson,

Thank you for your feedback. We're pleased to hear that your advisers explained your situation clearly, took the time to answer your questions, and demonstrated a strong understanding of your personal circumstances. Your best interests are at the heart of everything we do - so it's great to hear that you felt your best interests were with the guidance you were provided with.

Best wishes,
Abbey

Rated 5 out of 5 stars

We trust Rathbones. The (lady) CEO occasionally spoke on financial Thought for the Day (in the days when it was worth listening to) always clearly and cogently; an enjoyable clear educational present.

My husband (who was financially astute) recommended Rathbones - specifically David Clapham - in the Bristol office.
David is very patient, prompt, and extremely knowledgeable; he accepted I was not financially aware, and has guided my savings into appropriate envelopes as I was better paid. The results have been consistently good, especially as I trust him to extract cash with least damage as the need has arisen (after my husband’s death). I have been grateful for David’s guidance after the sale of the family home. My only concern is all my eggs are in one basket; my natural inclination would normally be to hedge my bets.
His back-up team are excellent and always fill in with appropriate action on the few occasions when David’s not been there.

1 December 2025
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Nina,

Thank you for sharing your experience. We're pleased to hear that David has provided such patient, knowledgeable and supportive guidance over the years, particularly at important moments when decisions felt more challenging. It's great to know his approach, along with the support of the wider team, has given you confidence and reassurance in managing your savings and accessing funds when needed. We very much appreciate your trust in Rathbones.

Best wishes,
Abbey

Rated 5 out of 5 stars

I’ve had a great experience with…

I’ve had a great experience with Rathbones’ Edinburgh office and truly appreciate the consistent friendliness and professionalism from Ross, Ellie Schwemm, and Callum Hunter.

1 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Lu,

Thank you for your kind review. We're pleased to hear that your experience with the Edinburgh office has been so positive, and that the consistent friendliness and professionalism of Ross, Ellie and Callum have stood out. It's great to know you've felt well supported, and we really appreciate you taking the time to share your feedback.

Best wishes,
Abbey

Rated 4 out of 5 stars

Rathbones: Present and Future

Rathbones provide financial advice and services from a well-established base. In Scotland, many clients were adopted from the Speirs and Jeffrey stockbroker. As many of the positive customer reviews on this site agree, such generational connections and a high degree of customer satisfaction is sustained. In large part this reflects the highly qualified staff, the company values and their commitment to clients. This would certainly include Stephanie Graham in Glasgow serving our family with skill and understanding over a decade.
Generational connections and the needs of customers are evolving. Rathbones offers a very broad range of services and investment is just one dimension. Their web provision has improved in many ways and presentations are made by senior executives to communicate relevant economic and financial views on line.
At a time where market returns are volatile and sometimes flat, customers may be tempted to use less costly self-service investment providers. Thus there is a need from a local base to be certain that Rathbones can bridge the gap between local / relevant and corporate and strategic. Trustpilot reviews may correctly provide acknowledgement to staff in a city office. However, customer intelligence across a range of scales and geographies will be required to maintain the customer base and satisfaction levels given strong market competition.

1 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear George,

Thank you for taking the time to share such considered feedback. We're pleased to hear that your long-standing relationship with Rathbones, and in particular provided by Stephanie Stephanie in Glasgow, has continued to meet your family's needs with skill and understanding over many years. We appreciate your comments about our team, values and evolving services, and we remain committed to maintaining strong local relationships whilst continuing to develop our wider capabilities for clients in a changing investment landscape.

Best wishes,
Abbey

Rated 5 out of 5 stars

Excellent friendly service.

26 March 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear A Thompson,

Thank you for your feedback. We're pleased to hear that you've found the service friendly, professional, and helpful. Providing a welcoming and supporting experience is very important to us, and we appreciate you taking the time to share your comments.

Best wishes,
Abbey

Rated 5 out of 5 stars

Rathbones have been super helpful.

Rathbones, and in particular Kirsty Cartwright, have been great and very attentive. They help my mother in a difficult situation recently and the family are very happy with the service and help we continue to receive.

22 September 2025
Unprompted review
Rathbones logo

Reply from Rathbones

Dear RB,

Thank you for your kind feedback. We're pleased to hear that Kirsty was able to provide attentive and supportive help during a difficult time, and that your family has felt well looked after throughout. It's great to know the ongoing service has continued to give you reassurance, and we very much appreciate your trust in Rathbones.

Best wishes,
Abbey

Rated 5 out of 5 stars

Rathbones

I visited Rathbones in Edinburgh and met with Keith MacKenzie. I was accompanied by my eldest son who is an executor of my will. The objective was to review the performance of my Rathbones investment and familiarise both with my portfolio. We were treated hospitably and were in receipt of a number of useful observations and suggestions. Further, a request for some specialised research was dealt with in a professional and timely manner. A very productive meeting.

28 January 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Richard,

Thank you for your feedback. We're pleased to hear that your meeting with Keith was productive and that you and your son felt well supported throughout. It's great to know that the review of your portfolio, the observations shared and the follow-up research were handled in a clear, professional and timely way. We really appreciate you taking the time to share your experience.

Best wishes,
Abbey

Rated 5 out of 5 stars

Rathbones Edinburgh and Ross Middleton

I've known Ross Middleton for many years through various firms and when he and his team moved to Rathbones I had no hesitation but to stay with him. He is very grounded and and provides commentary and advice in easily understandable straight forward terms. In the event that he's not available at any time, I may end up speaking to one of the equally helpful Investment team members. Recommended.

19 March 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Diarmid,

Thank you for taking the time to share your kind feedback. We're pleased to hear about your long-standing relationship with Ross and that his clear, straightforward advice has continued to give you confidence over the years. It's also good to know that the wider investment team has been equally helpful when needed. We really appreciate your recommendation!

Best wishes,
Abbey

Rated 5 out of 5 stars

We are always warmly welcomed by Ross…

We are always warmly welcomed by Ross and his team at Rathbones
Over the years he has got to know us and how we approach our investments
We feel very secure that our values are shared and understood

23 February 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Customer,

Thank you for your kind feedback. We're pleased to hear that you feel so well supported by Ross and his team, and that the time taken to understand your approach to investing has given you confidence and reassurance. It's great to know your values are shared and understood, and we really appreciate your comments.

Kind regards,
Abbey

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