Banner for Rathbones

Rathbones Reviews 492

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and expertise, often highlighting their helpfulness and understanding. The service provided is frequently described as excellent, with many people appreciating the personalized and attentive approach. Reviewers also commend the prompt response times and the ease of contact, feeling well-supported and reassured. However, some customers mentioned a period of poor performance compared to the sector average, leading a few to consider moving their investments.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for their... See more

Service

People report positive experiences with service. Customers consistently praise the exemplary, professional,... See more

Customer service

Consumers express high satisfaction with customer service, highlighting the helpfulness and expertise of the... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the prompt and proactive... See more

Customer communications

Users describe positive interactions with contact. Many reviewers highlight the personal and empathetic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have known Ross Middleton for a number of years through various companies and he came highly recommended by my parents. We feel reassured that we are in safe hands with Ross, Callum and Ellie at R... See more

Company replied

Rated 5 out of 5 stars

I have been a client of Rathbones for twenty plus years so have known several fund managers. Each has provided excellent service. My current fund manager, Kate Palmer, provides impeccable service too... See more

Company replied

Rated 5 out of 5 stars

We have been dealing with Jason Hallam and Laura Atkins for over six years. We value their advice, support and expertise, but above all their ability to clearly explain, analyse and summarise investm... See more

Company replied

Rated 5 out of 5 stars

We have been clients of Rathbones Glasgow for some time. Over the years we have been looked after very well with our investments under regular and careful review. This is especially important given... See more

Company replied


Company details

  1. Investment service
  2. Financial advisor
  3. Financial Planner
  4. Investment company
  5. Stock broker

Written by the company

Rathbones provide individual investment and wealth management services for private clients, charities, trustees and professional partners. We have been trusted for generations to manage and preserve our clients' wealth.

Our services

Written by the company

Investment Management
We offer extensive investment management services that are built around you, your future goals and your values. Our starting point is to discuss your individual investment needs and develop a personal investment plan for you.
Financial Planning
Financial planning can help you organise your finances so you can make the most of your money. We start by getting to know you and your current and long-term needs as well as any personal goals. Using this information, we will work with you to create clear and precise financial objectives to work towards, aiming to reduce complexity and help you focus on what matters to you.
Asset Management
Rathbones Asset Management is the fund management division of Rathbones Group, which offers a range of actively managed funds covering variety of asset classes to meet your capital growth and income requirements.
Family Office, Trust and Tax Services
We offer a range of corporate trustee, corporate executorship, trust advisory, inheritance tax and succession planning, tax planning, and private philanthropy services.
Offshore Investment Management
Based in both Guernsey and Jersey, we cater for the investment needs of individuals and families, charities and professional advisers who are looking for offshore investment management.
Ethical and Sustainable Investment
For over 20 years, our Greenbank team has been at the forefront of creating bespoke ethical, and sustainable portfolios for our clients.
Personal Injury and Court of Protection
Our dedicated personal injury (PI) and Court of Protection (COP) team works closely with clients, deputies, trustees and families to help meet their current and future needs.

Contact info


4.9

Excellent

TrustScore 5 out of 5

492 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A personalized and supportive service

Rathbones (and Alison Maillardet- O Niell in particular) have been successfully managing our investments over recent years. Alison has done so with care, understanding and professionalism. Our circumstances and needs are listened to and our funds managed accordingly to give a well balanced portfolio to meet our particular requirements. We're kept regularly informed along the way and feel we've been well advised and supported. I'm happy to recommend Rathbones.

11 March 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Jamie,

Thank you for your kind review. We’re pleased to hear that Alison has managed your investments with care and professionalism, and that your circumstances and priorities have been carefully listened to. It’s great to know you’ve felt well informed and supported, and that your portfolio has been managed to suit your individual needs. Alison will delighted to hear your feedback - and we appreciate your recommendation, too.

Best wishes,
Abbey

Rated 5 out of 5 stars

Rathbones Service

I have had my investments with Matthew Fry at Rathbones for several years and have been very pleased with the level of service provided.  He has always been highly informative, taking the time to explain investment decisions, market developments, and portfolio performance in a way that is easy to understand.

One of the aspects I value most is his clear and concise communication.  He ensures that I am kept well informed without overwhelming me with unnecessary complexity, which gives me confidence in the decisions being made regarding the investments.  If I have questions or would like to review my portfolio, he is readily available and responsive.

Overall, Matthew’s professionalism, reliability, and approachable manner have made managing my investments a reassuring and positive experience.
I would not hesitate to recommend his services to others looking for knowledgeable and attentive financial guidance.

11 March 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Andrew,

Thank you for taking the time to share your thoughtful review. We're pleased to hear that Matthew's clear communication and approachable manner have helped make managing your investments a reassuring experience. It's great to know that the time he takes to explain decisions and keep you well informed has given you confidence in your portfolio. He will be delighted to hear your feedback!

Kind regards,
Abbey

Rated 5 out of 5 stars

Very happy with Rathbones commitment and approach

I am not very confident with the finance side of things but have always been made to feel at ease by my advisor, Angus. He is patient and always free for any questions I might have. I love the opportunities to do the free webinars and be a bit more informed on this side of things, although I have only managed to go to one! I am always pleased with how the financial year has gone, proving their worth to me time and time again and enjoy how human their approach is. Thank you!

11 March 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Annie,

Thank you for your kind review. We're pleased to hear that Angus has helped you feel at ease and taken the time to answer questions with patience and clarity. It's great to know that the webinars and ongoing support have helped build confidence, and that the approachable, human service continues to deliver positive outcomes for you.

Kind regards,
Abbey

Rated 5 out of 5 stars

Darren Elmes/Amanda Cook

I have been with Darren Elmes for more 15 years, first with Investec, then Rathbones. He has managed my investment portfolio with great returns, and has always visited me annually. Darren is friendly, very knowledgeable and has helped me tremendously over the years. I am very happy to recommend Darren to anyone.
Amanda Cook has also advised and guided me to make decisions about long term investments.
Thank you.

24 February 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Barbara,

Thank you for your kind review. We're pleased to hear about the long-standing relationship you've had with Darren and the confidence you've felt in his management of your portfolio over many years. It's also great to know that the guidance provided by Amanda has supported your long-term investment decisions.

Best wishes,
Abbey

Rated 5 out of 5 stars

I have been a client of Rathbones for a…

I have been a client of Rathbones for a period of time. My investment manager Euan Bell is first class manager. He keeps me informed of my investment portfolio,we have regular reviews,full online access and is very proactive to look for new opportunities to increase my investments value.I would highly recommend Euan to anyone looking for a Discretionary Fund Manager services.

10 March 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Customer,

Thank you for your review. We're pleased to hear that Euan has provided clear, proactive support and kept you well informed through regular reviews and online access. It's great to know that his approach and focus on identifying opportunities have added value to your investments. Your recommendation is very much appreciated - and Euan will be so happy to hear your feedback.

Best wishes,
Abbey

Rated 5 out of 5 stars

Rathbones Personal Service

Very smooth transition from our previous wealth management company. Excellent personal service and made to feel valued customers. A discreet approach with clear, sensible guidance with regard to our financial affairs.

2 March 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Dianne,

Thank you for your feedback. We're pleased to hear that the transition to Rathbones was smooth and that you've felt valued through the personal service provided. It's great to know that the discrete approach and clear, sensible guidance have given you confidence in managing your financial affairs.

Kind regards,
Abbey

Rated 5 out of 5 stars

Angus Kerr is the man!

I’ve had the pleasure of working with Angus and his team at Rathbones for several years now and I cannot recommend them highly enough.
Angus has looked after not only my investments but also those of several members of my family and throughout that time he has been consistently professional and incredibly supportive. He takes the time to explain things clearly and offers lots of advice, which I am in desperate need of!
What really stands out is the level of personal service. You never feel like just another client, Angus genuinely takes the time to understand your situation and long-term goals.
Angus and his team have been fantastic to work with and I would have absolutely no hesitation in recommending them to anyone looking for a trusted stockbroker.
Thank you Angus and the team for all your hard work over the years.

25 February 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Robbie,

Thank you for your kind review. We're delighted to hear how well supported you've felt by angus and his team over the years, and that the personal approach and clear explanations have made such a difference. It's great to know that the time taken to understand your circumstances and long-term goals have given you confidence in the service you receive. Your recommendation is very much appreciated - and Angus will be delighted with your feedback!

Best wishes,
Abbey

Rated 5 out of 5 stars

Recommend!

I've used Rathbones for years for investments and getting money advice. Angus and Julie are probably the two people that I have been in contact with the most over that time. They are both amazingly efficient in answering queries quickly and always have whatever advice or help is needed pretty much immediately. If I need help understanding something they always take the time to ensure I do before we move forwards.

I've found it is a very safe place to trust and invest in and I get relevant up to date advice whether it be by regular update or at my request.

Thank you so much!

10 March 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Emma,

Thank you for your kind review. We’re pleased to hear that Angus and Julie have consistently provided clear, timely advice and taken the time to ensure you feel confident in your decisions. It’s great to know that the ongoing updates and support have given you reassurance and trust in investing with Rathbones - Angus and Julie will be delighted with your feedback!

Best wishes,
Abbey

Rated 5 out of 5 stars

After a year of silence from our…

After a year of silence from our previous portfolio advisors we were relieved to find David Herdsman and many of his trusted colleagues at Rathbones and we were happy to transfer our business there.

28 February 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Lucy,

Thank you for your review. We’re pleased to hear that finding David and his colleagues at Rathbones provided the reassurance you were looking for, and that the transition of your portfolio was a positive experience. We’re delighted to have been able to support you and welcome you to Rathbones.

Best wishes,
Abbey

Rated 5 out of 5 stars

Funds under discretionary management

I have had funds under discretionary management with Rathbones locally for 5 years or so and family members before me for considerably longer. I have found their advice sensible, to suit my needs, professional and prompt. As well as telephone and remote meetings I have had face to face interaction with my specified Investment Director and relevant members of staff on a regular basis which have been valuable to say the least.
The online valuation tool and regular insights are extremely simple to operate and yet provide great financial and market information. Furthermore the quarterly reports and tax return packs (both in paper and online format) prove easy and essential tools to manage one's affairs.
I would highly recommend.

11 February 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Andrew,

Thank you for your recommendation. We're pleased to hear that you and your family have benefited from Rathbones' advice over many years, and that the service you receive continues to be professional, prompt and tailored to your needs. It's also great to know that the face-to-face meetings, online valuation tools and reporting provide clear and practical support in managing your affairs.

Best wishes,
Abbey

Rated 5 out of 5 stars

His personal service and efficiency

Darren, our go to at RATHBONE’s and previously INVESTEC , has been mine and my Partner’s family advisor for many years.
His attention to detail is exemplary in every department. Customer Service and response are ALWAYS 10/10.
He seems available 24/7. How , we are not sure but he gives us total peace of mind.

9 March 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Michael,

Thank you for your kind feedback. We're pleased to hear about the long-standing relationship you've had with Darren and the confidence his attention to detail and responsiveness have given you and your partner. It's great to know that the service and support provided have delivered real peace of mind.

Best wishes,
Abbey

Rated 5 out of 5 stars

A relationship based on trust and professional regard, and the personal touch.

My investment portfolio has been looked after and nurtured by Rathbones for the last thirteen years. We have developed a trusting relationship with my investment manager, Justine Peck, for whom I have the utmost confidence and respect. Over the years, she has become a trusted confidante and friend, who now looks after my family's investments as well. I prefer to meet face-to-face and she always has time to go through, explain and safeguard my interests ensuring that my present needs and expectations are being met, and also with an eye to future growth and protection. I hugely value this relationship, and would recommend Rathbones without reservation.

9 March 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Nick,

Thank you for your thoughtful review. We're pleased to hear that Justine has supported you and your family so well over the years, and that the relationship you've built is one based on trust, confidence and clear communication. It's great to know that the time taken to meet in person and explain your portfolio has helped ensure both your current needs and future plans are well looked after. Your recommendation is very much appreciated.

Best wishes,
Abbey

Rated 5 out of 5 stars

Our experience of Rathbones goes back…

Our experience of Rathbones goes back to the 1990’s starting from initially covering our need to have a savings plan to provide our young family with security to meet unexpected challenges.
Rathbones demonstrated to both of us a level of communication, which whilst always technically improving, still retained us in a very personal and comfortable way. Rathbones’ staff over the years have reinforced our confidence level.
When we then wished to consider how we could replan our family financial planning to include our grown up children and our grandchildren, our investment advisor, Neil Wong, had already shown to be able to encompass my wife’s and my own level of likely needs and future wishes by attention paid to our individual priorities and needs. We are confident that in this globally technical financial world, we will continue to work with Rathbones. Joel Carter, who has also been involved with this planning, shows that Rathbones listen first to what we, the clients’ say, question and then advise. We fully expect our children and grandchildren to benefit.

8 March 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear David,

Thank you for sharing your experience with Rathbones. We're pleased to hear that the support and communication you've received over the years have given you confidence in your family's financial planning. It's great to know that Neil and Joel have taken the time to understand your priorities and provide thoughtful, considered advice as your needs have evolved across generations. Your trust in continuing to work with Rathbones is very much appreciated.

Best wishes,
Abbey

Rated 5 out of 5 stars

Excellent service

Excellent service, Angus Kerr has been excellent broker to myself and my family for years.

6 March 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Katie,

Thank you for your review. It's great to hear you've had an excellent service, and that Angus has been an excellent broker to yourself and your family for years - he will be delighted with this feedback!

Kind regards,
Abbey

Rated 5 out of 5 stars

Rathbones by the sea

We have known Darren for nearly 20 years and would definitely recommend him. He is personable and always answers questions regardless of how stupid they could be. Additionally, Julie is great too. It helps that Rathbones can provide a wide portfolio of products so we are very happy with them.

4 March 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Jane,

Thank you for your kind feedback. We're pleased to hear about your long-standing relationship with Darren and that you value his approachable manner and willingness to answer questions. It's also great to hear your positive comments about Julie and the breadth of investment options available at Rathbones. We're delighted to know you're very happy with the service!

Best wishes,
Abbey

Rated 5 out of 5 stars

We were introduced to Darren some 30…

We were introduced to Darren some 30 years ago and stayed with him during his changes of Companies he is a most enjoyable person to do business with and pays great attention when you express a particular wish he is very hard working and always comes up trumps on the decisions he makes although we have only been with Rathbones for the past year we are happy to say that our portfolio has grown quite considerably this is no doubt due to Darren's hard work and the security and knowledge of Rathbones and we cannot recommend them high enough so if you are looking for security and growth look no farther than getting i n touch with Darren and Rathbones.

19 February 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Mrs Cosham,

Thank you for your kind review. We're delighted to hear about the long-standing relationship you've had with Darren and that his dedication and attention to your wishes have continued at Rathbones. It's great to know that, even in your first year with us, you're pleased with the growth of your portfolio and the reassurance provided by Darren and the wider Rathbones team.

Best wishes,
Abbey

Rated 5 out of 5 stars

Exceptional care by outstanding people

I have worked with Harpal and his team for many years and have been impressed with how much time and attention they take in getting to know the family and their needs and then implementing an investment strategy that meets that need. I have never worried about our investment portfolio under his stewardship as he has ensured it was well taken care of.

5 March 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Client,

Thank you for sharing your feedback. We're pleased to hear how well supported you have felt by Harpal and his team over the years, and that the time taken to understand your family's needs has given you confidence in the investment strategy. It's great to know you've felt assured throughout his stewardship of your portfolio.

Best wishes,
Abbey

Rated 5 out of 5 stars

Rathbones - the people to trust

If you are looking for a team to look after your financial investments and give solid advice on all aspects of future financial planning please talk to Rathbones. The team have looked after my wife and I for 25 years, and I simply could not ask for more.

4 March 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Dennis,

Thank you for your kind comments. We're delighted to hear that you and your wife have been supported by the Rathbones team for so many years, and that the advice and service you've received continue to meet your expectations. Your long-standing trust and recommendation are very much appreciated.

Kind regards,
Abbey

Rated 5 out of 5 stars

Building financial security for the future.

Building financial security for the future is vital for peace of mind, especially as one gets older. When we were first introduced to James Wallace and his team we felt reassured and confident that we were doing the right thing by investing with Rathbones. For us having an ethical investment portfolio is important, and this has been achieved. We are able to see exactly where our money is invested and how our shares are doing. James and his team provide us with helpful advice and support whenever needed, and take the time to explain complicated issues for us. We cannot praise them enough and are extremely happy to recommend their services.

2 March 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Dr M,

Thank you for taking the time to share your experience. We’re pleased to hear that working with James and his team has given you reassurance and confidence in planning for the future. It’s great to know that your ethical investment priorities are being met, and that the transparency and ongoing advice provided have been helpful. Your recommendation is very much appreciated.

Best wishes,
Abbey

Rated 5 out of 5 stars

One of our best decisions

We have been treated so well by our Investment manager James Wallace and his team at Rathbones, Exeter. Apart from his extensive knowledge and reassuring personality, we are grateful for his diligence when dealing with our account. He is never too busy to talk about our investments and it is always a pleasure to meet up with him annually. We have no hesitation in recommending him and the service we receive from Rathbones.

1 March 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Sah,

Thank you very much for your review. We're delighted to hear that James is always reassuring and there to talk about your investments. It's great to know you have no hesitation in recommending James - he will be so happy to hear your feedback!

Kind regards,
Abbey

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look