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Rathbones Reviews 492

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and expertise, often highlighting their helpfulness and understanding. The service provided is frequently described as excellent, with many people appreciating the personalized and attentive approach. Reviewers also commend the prompt response times and the ease of contact, feeling well-supported and reassured. However, some customers mentioned a period of poor performance compared to the sector average, leading a few to consider moving their investments.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for their... See more

Service

People report positive experiences with service. Customers consistently praise the exemplary, professional,... See more

Customer service

Consumers express high satisfaction with customer service, highlighting the helpfulness and expertise of the... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the prompt and proactive... See more

Customer communications

Users describe positive interactions with contact. Many reviewers highlight the personal and empathetic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have known Ross Middleton for a number of years through various companies and he came highly recommended by my parents. We feel reassured that we are in safe hands with Ross, Callum and Ellie at R... See more

Company replied

Rated 5 out of 5 stars

I have been a client of Rathbones for twenty plus years so have known several fund managers. Each has provided excellent service. My current fund manager, Kate Palmer, provides impeccable service too... See more

Company replied

Rated 5 out of 5 stars

We have been dealing with Jason Hallam and Laura Atkins for over six years. We value their advice, support and expertise, but above all their ability to clearly explain, analyse and summarise investm... See more

Company replied

Rated 5 out of 5 stars

We have been clients of Rathbones Glasgow for some time. Over the years we have been looked after very well with our investments under regular and careful review. This is especially important given... See more

Company replied


Company details

  1. Investment service
  2. Financial advisor
  3. Financial Planner
  4. Investment company
  5. Stock broker

Written by the company

Rathbones provide individual investment and wealth management services for private clients, charities, trustees and professional partners. We have been trusted for generations to manage and preserve our clients' wealth.

Our services

Written by the company

Investment Management
We offer extensive investment management services that are built around you, your future goals and your values. Our starting point is to discuss your individual investment needs and develop a personal investment plan for you.
Financial Planning
Financial planning can help you organise your finances so you can make the most of your money. We start by getting to know you and your current and long-term needs as well as any personal goals. Using this information, we will work with you to create clear and precise financial objectives to work towards, aiming to reduce complexity and help you focus on what matters to you.
Asset Management
Rathbones Asset Management is the fund management division of Rathbones Group, which offers a range of actively managed funds covering variety of asset classes to meet your capital growth and income requirements.
Family Office, Trust and Tax Services
We offer a range of corporate trustee, corporate executorship, trust advisory, inheritance tax and succession planning, tax planning, and private philanthropy services.
Offshore Investment Management
Based in both Guernsey and Jersey, we cater for the investment needs of individuals and families, charities and professional advisers who are looking for offshore investment management.
Ethical and Sustainable Investment
For over 20 years, our Greenbank team has been at the forefront of creating bespoke ethical, and sustainable portfolios for our clients.
Personal Injury and Court of Protection
Our dedicated personal injury (PI) and Court of Protection (COP) team works closely with clients, deputies, trustees and families to help meet their current and future needs.

Contact info


4.9

Excellent

TrustScore 5 out of 5

492 reviews

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Rated 5 out of 5 stars

Tim Hurst and Richard Morgan have been…

Tim Hurst and Richard Morgan have been managing my investment finances for almost ten years now.
I find all their dealings very transparent -always, if I do not understand anything, they immediately explain.........and all with a human voice!!
My investments have performed very well and I am delighted that I joined their team in Cheltenham.

28 February 2026
Unprompted review
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Reply from Rathbones

Dear Kay,

Thank you for taking the time to leave us your review. It's great to hear that you're delighted that you joined our team in Cheltenham. We're also happy to know that Tim and Richard have always explained everything and ensured they are transparent - being open and honest is at the heart of what we do for our customers.

Best wishes,
Abbey

Rated 5 out of 5 stars

Rathbone and Stephen Hunter

I’ve had the pleasure of working with Stephen hunter for some 15 years. The performance has been great, but more importantly Stephen has kept me informed regularly with easy to understand statistics.

27 February 2026
Unprompted review
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Reply from Rathbones

Dear Anthony,

Thank you for taking the time to leave us a review. It's great to hear that you have worked with Stephen for 15 years, and that he has kept you informed regularly with easy to understand statistics - he will be delighted to hear your feedback!

Best wishes,
Abbey

Rated 5 out of 5 stars

Yes these guys know what they are…

Yes these guys know what they are doing, transfer from Investec was smooth, things were explained on the way, no issues

23 December 2025
Unprompted review
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Reply from Rathbones

Dear Philip,

Thank you for your feedback. We’re so pleased to hear that your transfer from Investec Wealth & Investment was smooth and that you’ve felt well supported and informed throughout the process.

Kind regards,
Angus

Rated 5 out of 5 stars

Good advice and have respected advice…

Good advice and have respected advice from Stephen Hall and his team. Thank you.

23 February 2026
Unprompted review
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Reply from Rathbones

Dear R Knott,

Thank you for sharing your feedback. We’re pleased to hear that you value the advice and support provided by Stephen and the team.

Best wishes,
Angus

Rated 5 out of 5 stars

Always had a very good service…

We've always had a very good service from the Rathbones Kendal office. Both from an administrative/engagement point of view, as well as financial performance. Stephen recently took over as our investment manager due to the retirement of our previous one. We've found him to be very helpful and engaging and are very happy to be under his management going forward.

27 February 2026
Unprompted review
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Reply from Rathbones

Dear JC,

Thank you for leaving us a review. It's great to hear that you've had a very good service from our Kendal team. We're also delighted to know that Stephen has been very helpful and engaging, and that you are very happy to be under his management going forward - he will be delighted to hear your feedback!

Best wishes,
Abbey

Rated 4 out of 5 stars

Deputyship annual review with Rathbone’s investment.

Kat Harrington-Milne took over from Paul Phazey who we had for many years, even moving from Barclays when he joined Rathbones. The company has its customers best interests at heart. Through the app we can keep track of investments. This allows us to always be updated on trends. They have a positive attitude to investing for potential growth. Kat arranges an annual review meeting where we can discuss all aspects of the portfolio both how it has done over the previous year and future prospects. She then provides via AI a comprehensive breakdown of the discussion. Covering all aspects of the meeting. She is always available should we need any advice.

26 February 2026
Unprompted review
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Reply from Rathbones

Dear Laurence,

Thank you for taking the time to share your experience. We're pleased to hear that the transition to working with Kat has been a positive one, and that you continue to feel your best interests are at the heart of the service you receive. It's great to know you value the ability to track your investments via the app, as well as the time Kat takes to review performance and discuss future prospects in detail. I’m also glad to hear you find her approachable and available whenever advice is needed.

Best wishes,
Abbey

Rated 5 out of 5 stars

We've had a good relationship with our…

We've had a good relationship with our adviser. He makes time to speak with us and visits us to go through our portfolio. He is knowledgeable and informative. Our portfolio has increased in value.

25 February 2026
Unprompted review
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Reply from Rathbones

Dear Claire,

Thank you for your kind feedback. We're pleased to hear that you have built a strong relationship with your adviser and that you value the time taken to discuss your portfolio in person. It's also great to know that the advice and information provided has supported positive growth in your investments.

Best wishes,
Abbey

Rated 5 out of 5 stars

Rathbones COP Team Review

Harpal Sra and His COP team have been fabulous since my son got his damages payment. I am his deputy and did a tender to choose which company to use to invest his money. Rathbone and in Particular Harpal were by far the best , they showed compassion, understand and a very good investment track record .. Hence I chose Rathbone for my son. Harpal and his team are very responsive and are amazing with my son with the way they explain their role as investors and why they choose the investment they do. They also support me as a deputy with my annual reviews for my son I would strongly recommend the Rathbone COP Investment team.

1 November 2025
Unprompted review
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Reply from Rathbones

Dear Trevor,

Thank you for taking the time to share such thoughtful feedback. We're delighted to hear Harpal and the Court of Protection team stood out during your process, and that their compassion, understanding and investment approach gave you confidence in choosing Rathbones. It's great to hear that they explain their role and investment decisions to your soon, as well as the ongoing support they provide to you as deputy, including with annual reviews - the team will be so happy to hear your feedback!

Best wishes,
Abbey

Rated 5 out of 5 stars

Rathbones Investment Management

Our investments have grown because of the judgement and experience of our manager (Gareth Evans). He has demonstrated a fundamental understanding of global economics and trends and his approach has been personal and at times innovative. Moving to Rathbones discretionary management has been a very positive experience both financially and in terms of the interaction.

25 February 2026
Unprompted review
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Reply from Rathbones

Dear Mr Powell,

Thank you for taking the time to share your experience. We're delighted to hear that Gareth's judgement and expertise have played such a positive role in the growth of your investments. It's great to know that his understanding of global economic trends, combined with a personal and innovative approach, has given you confidence in how your portfolio is managed.

Best wishes,
Abbey

Rated 5 out of 5 stars

Darren Elmes portfolio management

Darren Elmes has been handling my portfolio for over 20 years and during that time he has ensured my money has been invested safely but with excellent growth. He always responds to any communications immediately and is very knowledgeable with what is happening in the markets. He has also been very savvy in managing any capital gains tax liability. Our annual meeting is useful in deciding what is needed for future plans for the following year. I hope to continue our connection for many years to come!

9 February 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Mrs Meg Spencer,

Thank you for taking the time to share your experience. We're delighted to hear that Darren has supported you so well over the past 20 years, combining a careful approach to managing your investments with strong long-term growth. It's great to know that his prompt responses, market insight and thoughtful handling have given you confidence throughout. We're also pleased that your annual reviews continue to be a helpful opportunity to plan ahead.

Best wishes,
Abbey

Rated 5 out of 5 stars

Rathbones Exeter are exceptional

I have been a client of Rathbones Exeter for many years, and I can honestly say the service has been consistently exceptional.

They are everything you would hope for in a wealth management firm — trustworthy, professional, reliable, and highly informative. I always feel fully updated and clearly informed about my investments, and any questions I have are handled promptly and thoroughly. Their responsiveness and attention to detail provide real peace of mind.

What truly sets them apart is the genuine sense that my best interests are always at the heart of every decision and recommendation. That level of care and integrity is invaluable.

A special mention must go to James, my adviser, who is simply outstanding. His expertise, guidance, and dedication are second to none. He combines deep knowledge with a personal approach that makes me feel completely confident in the advice I receive.

I wouldn’t hesitate to recommend Rathbones to anyone looking for a dependable and highly professional wealth management service.

2 February 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear KS,

Thank you for taking the time to share such thoughtful feedback. We're delighted to hear that your experience with our Exeter office has been consistently positive over many years, and that our approach has given you clarity, confidence, and peace of mind. It's especially encouraging to know that you feel well informed and supported, with queries handled promptly and thoroughly.

We're also very pleased to hear your kind words about James. His expertise, dedication and personal approach are qualities we value highly - he will be so happy to hear your feedback.

Best wishes,
Abbey

Rated 5 out of 5 stars

Trustworthy fund management

I have been with Rathbones for a couple of years and was new to investments so found it quite overwhelming . After meeting with Hollie Curtis, she explained options to me and how my money could work for me and the risks involved with each option. I have found Hollie to be really personable and very knowledgeable. As well as having a helpful App to review your funds , Hollie is available when I need to discuss anything.

25 February 2026
Unprompted review
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Reply from Rathbones

Dear Sara,

Thank you for taking the time to share your experience. We're pleased to hear that, as someone new to investing, Hollie was able to explain the options clearly and help you understand how your money could work for you, including the risks involved. It's great to know you've found her both personable and knowledgeable, and that her availability - alongside the app - has helped you feel supported and confident.

Best wishes,
Abbey

Rated 5 out of 5 stars

Delighted with David Shorrock and Rathbones.

Having known David Shorrock for many years prior to his move to Rathbones, the decision to follow him was not that difficult. I have always found David to be knowledgeable, patient and very willing to give of his time when seeking advice. He looked after my late mother's affairs in her latter years and now, not only looks after mine but also my son's and grandson's!
The move to Rathbones some twelve months ago, with David's guidance, was without issue and very smooth. Since then I have absolutely no doubt that the decision to move to Rathbones was the right one.
David does what he says he will and I have no hesitation in recommending Rathbones, and more importantly David, as in my view business is still about personal relationships and people.
Thank you, David and may we continue to work together for many years to come!

24 February 2026
Unprompted review
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Reply from Rathbones

Dear Bill,

Thank you for taking the time to share such thoughtful feedback. We're delighted to hear that continuing your long-standing relationship with David at Rathbones has felt like the right decision. It means a great deal to know that his knowledge, patience and willingness to give time have supported not just you, but multiple generations of your family.

Best wishes,
Abbey

Rated 5 out of 5 stars

Great service

Great service. Recently moved for another financial institution. The transfer was painless thanks to Rathbones' perseverance.

24 February 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Karen,

Thank you for your feedback. We're pleased to hear that your recent move to Rathbones went smoothly, and that our team were able to support you through the transfer with minimal disruption. It's great to know the process felt straightforward and that you've been happy with the service so far.

Best wishes,
Abbey

Rated 5 out of 5 stars

Excellent Financial Management with David Shorrock & the Rathbones Team

Having invested with David Shorrock through another investment management company for many years, my family were very happy to follow him to Rathbones. David oversees our personal investments and handles investments on behalf of our limited company and our pension investments in a SSAS.
We continue to be very pleased with the ongoing performance of our investments and, in particular, with David's sincerity, expertise and pro-active response to the changing tax environment. He makes himself readily available by phone, email or in person and on the rare occasion he is not available, there is always a willing member of the Rathbones' team ready to step in.
Very happy to recommend both David and Rathbones.

24 February 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Helen,

Thank you for taking the time to share your experience. We're delighted to hear that continuing your long-standing relationship with David at Rathbones has felt like the right decision for you and your family. It's great to know that his oversight of your personal, company and pension investments has continued to meet your expectations, and that his proactive approach - particularly in response to changes in the tax environment - have been valuable. We're also pleased that David's availability, along with the wider team's support when needed, has given you confidence and reassurance - the team will be so happy to hear your feedback.

Best wishes,
Abbey

Rated 5 out of 5 stars

We have been with Rathbones for a long…

We have been with Rathbones for a long time and have had great service. Hollie is our investment manager and has been for the last few years. She has always been really helpful, very knowledgeable and given good advice. She is a lovely lady and we would have no hesitation in recommending her.

24 February 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Viv,

Thank you for taking the time to share your experience. We're delighted to hear that you've received such consistent and professional support from Hollie over the past few years. It's great to know that her knowledge, helpful approach and advice have given you confidence in how your investments are managed, and that you would readily recommend her.

Best wishes,
Abbey

Rated 5 out of 5 stars

An Excellent Investment Manager

We have known Tim Hurst (and Richard Morgan) for a number of years. Tim have our confidence and trust in managing a number of our investments. I have taken a semi-proactive interest in the management of our portfolios since my retirement 9 years ago, I find Tim always take time to discuss our investment proposals with us without fail, a steadfast endeavour which I believe would not be easily replicated elsewhere.
Ditto for Richard, he is attentive and always provides us with assistance and information when we need them.
A superb team.

24 February 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Charles,

Thank you for taking the time to share your feedback. We're delighted to hear that Tim has earned your confidence and trust over a number of years, and that he consistently takes the time to discuss your ideas and proposals with you. It's great to know that this open, collaborative approach has been so valuable to you. We're also pleased to hear that Richard's attentive support and clear communication have helped ensure you have the information you need when you need it. Your comments about the strength of the team are very much appreciated - and they will be so happy with your feedback.

Best wishes,
Abbey

Rated 5 out of 5 stars

Excellent personalised service providing great support

I've received an excellent service from Harry Lygoe and his team at Rathbones Cambridge managing my investment needs. It has been particularly helpful - and informative - to discuss and develop my portfolio directly with an experienced investment manager. I've greatly appreciated this personal approach at Rathbones, supported by a strong and responsive team.

13 February 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Douglas,

Thank you for taking the time to share your feedback. We're delighted to hear that Harry and the team in our Cambridge office have provided such excellent support in managing your investment needs. It's great to know that working directly with an experienced investment manager has been helpful and informative, and that the personal approach, backed by a responsive team, has made a positive difference.

Best wishes,
Abbey

Rated 5 out of 5 stars

I recently became a Rathbone client…

I recently became a Rathbone client following David Wainman and found the transfer of my investments from the previous company smoothly . David always keeps me updated with my investments and I value his advise and pleased I have made the move to Rathbones

23 February 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Karen,

Thank you for taking the time to share your experience. We're so pleased to hear that your move to Rathbones went smoothly and that continuing to work with David has made the transition reassuring. It's great to know you feel well informed about your investments and confident that making the move to Rathbones was the right decision.

Best wishes,
Abbey

Rated 5 out of 5 stars

Mark Walsh at Rathbones

Mark Walsh has managed our portfolio for many years now. We are very happy with the performance and our questions and queries are answered speedily.
We feel comfortable and have utmost confidence in Mark and his team.

22 February 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Malcolm,

Thank you for sharing your feedback. We're very pleased to hear that Mark has managed your portfolio so successfully over many years, and that the performance has met your expectations. It's great to know your questions are answered promptly and that you feel comfortable and confident in Mark and the wider team.

Best wishes,
Abbey

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