rawfoodshop.dk Reviews 

1,926
•
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

We were at the store today and it seems like they have a huge variety of seeds which I have not been able to find anywhere in Scandinavia

Company replied

Rated 3 out of 5 stars

“Our 1 kg bag of almonds was extremely dry because the zip-lock packaging had been punctured before delivery from the storehouse. They decided to send the product anyway even though the almo... See more

Company replied

Rated 5 out of 5 stars

I placed my first time order 31 august and I received my package yesterday 6 September everything was really well packed specially the apple cider vinegar (glass bottle) I can’t complain about the wa... See more

Company replied

Rated 4 out of 5 stars

Order some celtic and Himalayan salts from them.. Didn't receive any email confirmation for over a week so I decided to write them a message. They reacted promptly and send the order the same day. Goo... See more

Company replied

Company details

  1. Organic Food Shop

Written by the company

Rawfoodshop sælger økologisk mad, raw food, naturlige kosttilskud, superfoods, vegansk mad, glutenfri- og ayurveda-produkter af høj kvalitet til meget rimelige priser! http://www.rawfoodshop.dk


Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(1,926)

355 reviews in the last 12 months

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Rated 1 out of 5 stars

Ok communication otherwise a disappointment…

I ordered 3 things and waited 4 days without getting notice of shipment so I wrote them and was told it was delayed. The next day I received notice it would come soon and two business days later it came. But was missing two items.

I wrote them again and received a promt reply the other items were out of stock and I would be refunded for those two.

The one item that did come is something I can easily buy locally.

8 March 2023
Unprompted review
rawfoodshop.dk logo

Reply from rawfoodshop.dk

Hi Lydie, sorry about this, usually we have almost all items in stock but this was a temporary issue we had in our warehouse. I hope you will give us another chance! have a great weekend.

Rated 1 out of 5 stars

Ordered 3 products and my package came…

Ordered 3 products and my package came quickly. Only when I opened it at home did I realise only 2 products were sent.

I understand a product is sold out, but please give your customers the heads-up before, and the opportunity to replace, cancel, or adjust their order.

5 March 2023
Unprompted review
rawfoodshop.dk logo

Reply from rawfoodshop.dk

Hi elisabeth,
sorry about this and thank you for your feedback, we will try to make this rutine in the future!

Rated 1 out of 5 stars

Avoid this company.

Avoid this company.
I placed an order with the delivery estimated between 1-3 days. It got delivered 12 days later. I went abroad one day before it got delivered and couldnt pick it up before it got returned to rawfoodshop.
So I wrote to the customer service and they said it would cost me 300dkk to get it reshipped (which is double the original price including shipping) which is absolutely ridiculous considering they were at fault for it being delayed by so much.
I wrote them back, asking for a refund instead, but they have just chosen to not answer.
Don’t make the same mistake as me. Buy from another company if you can

5 December 2022
Unprompted review
Rated 1 out of 5 stars

I have waited for 8 days to have the…

I have waited for 8 days to have the information that the shipping letter is registered with PostNord, which does not even mean the package was sent yet. I actually have cancelled the order 2 days ago, and that was not respected. This is really bad service, and the excuse that there are too many orders is a terrible excuse.
Moreover just got the message that the package will be delivered to a pick-up point very far away from my address in some weird kiosk.
Terrible service, will never use this shop ever again.

15 December 2022
Unprompted review
rawfoodshop.dk logo

Reply from rawfoodshop.dk

Hej!
I can see that you now have recieved your order. We are very sorry about the delay! If you need us to we can change the pick up point but you should be able to choose this in checkout.

We wish you a merry christmas! 🎄🎄

https://tracking.postnord.com/se/?id=00373325386665519974

Rated 1 out of 5 stars

The webpage promised me delivery within…

The webpage promised me delivery within 1-3 days. The order has not been accepted by the warehouse for 4 days now and the customer support email does not respond.

9 December 2022
Unprompted review
rawfoodshop.dk logo

Reply from rawfoodshop.dk

Hi,
Im sorry about the longer delivery times. It is due to black week and christmas sale which collapsed our systems a bit. You should have your order by now. Again sorry about the delay.

Have a merry christmas! 🎄🎄

Rated 5 out of 5 stars

Great selection

Great selection, very good quality, everything packed efficiently (a small package without artificial fillers) and sent very fast.

17 August 2022
Unprompted review
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Reply from rawfoodshop.dk

Hi! We are really happy to hear that you are satisfied! Wishing you a nice day 💮 Best regards The Rawfoodshop Support

Rated 5 out of 5 stars

Top kvalitet produkter

God kommunikation, hurtig levering, top kvalitet produkter til en overkommelig pris. Tak.

9 July 2022
Unprompted review
rawfoodshop.dk logo

Reply from rawfoodshop.dk

Hej Cornelia, mange tak for det - det er vi glade for at høre :)! Ønsker dig en god dag og velkommen tilbage, mvh Rawfoodshop Supporten

Rated 1 out of 5 stars

Avoid

order C00058537.
I ordered something and before I received it I saw the prices for 2 products went down 20%. So I contacted them asking if they would give me the difference. In a few emails, they keep saying my order has a 20% discount and after sending the order details and how much they charged they suddenly said you ordered when there is no campaign so we cannot give the discount. So why did you keep lying that my order has a 20% discount when it clearly is not and then suddenly change your narrative? says a lot about a company that lies

20 January 2022
Unprompted review
rawfoodshop.dk logo

Reply from rawfoodshop.dk

Hi,

That sounds like some kind of misunderstanding on when you made your order. Usually we cannot adjust our prices when the customer has already recieved their order. Sorry about the inconvenience and hope you have a good day!

Rated 4 out of 5 stars

Great products😍!

Great products😍!! I was very happy about the fast delivery. I would just have preferred to collect my parcel at Føtex vesterbrogade, wich is closer to my address instead of having to go to føtex Carlsberg.
Thank you👍🏾

14 June 2020
Unprompted review
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