Rawlings Opticians & Hearing Care Reviews 

1,630
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 475 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the professional staff for delivering thorough eye examinations, providing clear explanations, and maintaining a welcoming attitude during every visit. People also appreciate the attentive guidance when selecting new glasses and stylish frames, noting that appointments never feel rushed and expert advice is always readily available to everyone. Some reviewers were not happy with certain aspects of their purchases and ongoing support experiences. A few individuals experienced frustrating issues such as glasses breaking prematurely, uncomfortable frames, or hearing accessories that failed to function properly.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting the attentive, welcoming, and professional service... See more

Service

Users describe positive interactions with service, highlighting thorough eye and hearing examinations.... See more

Product

Reviewers highlight positive aspects of product, noting that the frames for new glasses or sunglasses are... See more

User experience

Customers consistently note positive experiences with user experience, highlighting thorough and attentive... See more

Customer service

Consumers find customer service to be positive, highlighting good old-fashioned care that puts people first.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very thorough and caring eye tests at Bookham. The subsequent discussion re the new glasses that I required was also very thorough and helpful. There was no hard selling or if you buy today you g... See more

Company replied

Rated 5 out of 5 stars

I have been using Rawlings for years. Great service & friendly staff. I particularly want to mention Helen. She is very thorough and explains things clearly in layman’s terms. She addresses any questi... See more

Company replied

Rated 5 out of 5 stars

A follow up appointment to have a photo of my retinas taken after 2 small bleeds seen in February. This was due to be done after 3 months but had a total knee replacement in May and when the appointm... See more

Company replied

Rated 5 out of 5 stars

I went for an eye test as I have been having trouble reading books and music. I can honestly say that the service given by Rawlings is first rate, The lovely woman that did the eye test was excepti... See more

Company replied


Company details

  1. Glasses store
  2. Audiologist
  3. Hearing Aid Shop
  4. Optometrist

Written by the company

Rawlings Opticians is a group of 12 practices spread throughout Surrey and Hampshire where we have built a strong reputation for the quality of our professional expertise and service. We recognise the importance our patients place on the individual feel to our service.2


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,630)

461 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mike

Friendly reception, no waiting to be seen, friendly and efficient service from competent staff.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

I had my hearing and eyesight tested at Rawlings. Great experience both times - friendly and efficient service, within a nice, calm environment. Reassuringly comprehensive, and the optician wrote up a follow up report for my GP.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Superb Hearing & Eye Services at Stockbridge Branch .

Highly recommend the Team at Stockbridge .

Booked an annual Hearing Test with Bill Mills, I received an excellent service , very clear instructions during the audio test and a very helpful explanation of the results .
Hearing Care is a valuable addition to the services on offer at Rawlings in Stockbridge .

Annual eye tests services are excellent , I have purchased new glasses and the attentive service from all the staff involved in the choosing & fitting is superb .
A complete excellent experience .

20 August 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Thank you so much for the recommendation Ann! Really appreciate you taking the time to write such a kind review for the team at Stockbridge. It would have been Bill you saw who is an excellent audiologist.

Rated 3 out of 5 stars

Very expensive OCT scan

Very thorough eye test, but OCT scan at £65, which only takes a few minutes is excessive and much more than the multiple opticians charge.

19 August 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Thank you for your feedback. Very pleased to hear you found your eye examination so thorough. We do believe our OCT fee reflects the advanced technology used, together with the clinical expertise required to assess and interpret the detailed images of the eye. This provides valuable additional insight into eye health and forms part of the high standard of care we aim to provide every patient.

Rated 5 out of 5 stars

Urgent appointment - excellent service

I phoned for an urgent appointment for an eye infection and was lucky to be able to go to Banstead branch the same day. Simon did a detailed examination and gave me good information and the necessary prescription, and also offered a telephone call if I needed further advice in the coming days. I was impressed by the very personal service and genuine care taken. Thank you Rawlings!

25 August 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

So pleased we could help you out with everything Gillian! Simon is a wonderful Optometrist, so you were in safe hands. Thanks for the 5-stars.

Rated 5 out of 5 stars

A follow up appointment to have a photo…

A follow up appointment to have a photo of my retinas taken after 2 small bleeds seen in February. This was due to be done after 3 months but had a total knee replacement in May and when the appointment was due Rawlings waited until I was able to get there. Photos and I was reassured the problem had now resolved naturally. Very reassuring service.

20 August 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

No problem at all Mary and i hope your recovery is still continuing well! Thank you for taking the time to leave such kind feedback.

Rated 5 out of 5 stars

Positive experience from start to finish. 👍

Online appointment booking system easy to use. Clean, attractive environment and very helpful staff. Positive experience from start to finish.

19 August 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Thank you for your kind feedback Christine! Much appreciated.

Rated 5 out of 5 stars

Rawlings - Bookham

I have been using Rawlings for years. Great service & friendly staff. I particularly want to mention Helen. She is very thorough and explains things clearly in layman’s terms. She addresses any questions I have with patience and professionalism. I could not recommend highly enough.

29 August 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Thank you so much for your recommendations Dawn! Helen and the team at Bookham are amazing, so it's lovely to read this review.

Rated 5 out of 5 stars

Excellent eye examination from Katie

Excellent eye examination from Katie, very thorough. No pressure to purchase glasses afterwards. Very happy with this optician.
(Incidentally, they do ask for feedback)

20 August 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Haha we do ask for feedback Philip and it is very much appreciated! Thank you so much.

Rated 5 out of 5 stars

Very thorough and caring eye tests at…

Very thorough and caring eye tests at Bookham.
The subsequent discussion re the new glasses that I required was also very thorough and helpful.

There was no hard selling or if you buy today you get this offer discussion unlike other chain opticians which was very reassuring. Just good old fashion service putting the customer first.

28 August 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

This is a wonderful review to read, it's so nice to hear you had such a positive experience Alan! Thank you so much.

Rated 5 out of 5 stars

Always friendly

Always friendly, helpful & trustworthy

25 August 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Good to hear! Thank you.

Rated 3 out of 5 stars

I had ear-wax removal

I had ear-wax removal. £70 for about 7 minutes seems a bit excessive to me. Otherwise it was fine.

28 August 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Sorry you felt this way Michael, but thank you so much for choosing us.

Rated 5 out of 5 stars

Excellent service

I went for an eye test as I have been having trouble reading books and music. I can honestly say that the service given by Rawlings is first rate, The lovely woman that did the eye test was exceptional. She explained what was going on and also my history of eye problems. I cannot thank her enough. Also, the receptionists were very good. If you're looking for excellent service this is the company to use. I highly recommend Rawlings at Purley.

13 August 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Such a wonderful review to receive, thank you so much Bodicea! I hope we can get you on the road to improved vision.

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