Rawlings Opticians & Hearing Care Reviews 

1,543
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 482 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their friendliness, helpfulness, and professional approach. Customers highlight the exceptional service, noting that appointments are thorough, unhurried, and informative, with clear explanations provided for eye and hearing tests. Many appreciate the personalized care, where staff genuinely listen to concerns and offer tailored advice and solutions, making them feel comfortable and valued. The product selection, including frames and hearing aids, is also well-regarded, with people finding a great range and receiving excellent support in choosing suitable options. However, some reviewers were not happy with the quality of certain products, specifically mentioning a pair of reading glasses that broke quickly. A few other people also felt that the professionalism and attentiveness they once experienced had diminished, with some finding the staff less engaging or the service less personal.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising them for being professional, friendly,... See more

Service

Customers had positive experiences with service, consistently praising the professional, friendly, and... See more

Product

Customers consistently note positive experiences with product, praising the great range of frames and... See more

User experience

Clients share positive opinions on user experience, highlighting the professionalism and helpfulness of the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good experience at Rawlings. All nembers of the team were friendly and helpful. Didn't feel rushed and I felt I had a thorough eye examination and was listened to. Eye problem that I had has set... See more

Company replied

Rated 5 out of 5 stars

Very friendly staff - receptionist even cleaned my glasses while I waited. Appointment started on time. Optometrist friendly, calm and informative.I felt the examination was thorough even though I was... See more

Company replied

Rated 5 out of 5 stars

I had developed an eye irritation and contacted my local branch who referred me on to the branch in Alton as they had an appointment slot the next day. I saw Helen who was very knowledgeable, she exam... See more

Company replied

Rated 5 out of 5 stars

I thought the people who helped me really listened and understood some worries I shared. They made me feel comfortable because I find eye tests a bit daunting. They were gentle and calm, but also ver... See more

Company replied


Company details

  1. Glasses store
  2. Audiologist
  3. Hearing Aid Shop
  4. Optometrist

Written by the company

Rawlings Opticians is a group of 12 practices spread throughout Surrey and Hampshire where we have built a strong reputation for the quality of our professional expertise and service. We recognise the importance our patients place on the individual feel to our service.2


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(1,543)

445 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High standards as always

Efficient, courteous and high standards of care as always. Very pleased to discover the existence of En Route special anti-glare night driving lenses - looking forward to getting a pair.

19 June 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

They are wonderful lenses, definitely worth getting Anna! Thank you so much for your kind feedback about our Chandler's Ford branch.

Rated 5 out of 5 stars

Competent and friendly service

I was greeted warmly and given all the support I needed during the eye assessment appointment.
The subsequent lens fitting appointment was quickly arranged and the work was done quickly and efficiently.

2 June 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Lovely to hear, thank you Mike! Glad the team at Bookham were so helpful.

Rated 5 out of 5 stars

Very professional friendly triage…

Very professional friendly triage referred from the Alresford Branch, an email follow up to the Eye clinic in Southampton

10 June 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Glad we could help Sue! Thank you so much for the 5-stars.

Rated 5 out of 5 stars

I love the fact that Rawlings is an…

I love the fact that Rawlings is an independent business. The staff are always thoroughly professional, attentive, helpful and friendly. I am given a thorough, useful and easy to understand explanation of all tests and results. The choice of glasses frames is exceptional and the ordering and fitting service smooth and easy.

8 June 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Thank you so much for this lovely feedback about your visit to our Winchester branch Andrea! We really appreciate the 5-stars.

Rated 5 out of 5 stars

Worked well

On time. Personal and well explained. Good reminder system.

9 June 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Lovely feedback, thank you!

Rated 5 out of 5 stars

Super Service!

I had developed an eye irritation and contacted my local branch who referred me on to the branch in Alton as they had an appointment slot the next day. I saw Helen who was very knowledgeable, she examined my eye and gave me advice to solve the issue. 3 days later irritation was no longer! I highly recommend this branch.

2 June 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

So pleased we could help you with your issue and everything is okay now! Thank you so much for the recommendation, we really appreciate it.

Rated 5 out of 5 stars

An other excellent visit

An other excellent visit. Debbie was very clear and explained each process as she went through, a reassuring clinical experience

9 June 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Great to know Debbie did such a great job, thank you for leaving your feedback Kevin!

Rated 5 out of 5 stars

Excellent service overall

Excellent service overall. Well informed and helpful staff, everything explained with access to online tools. Store well stocked.

8 June 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Great to hear! Thank you so much for taking the time to leave 5-stars.

Rated 5 out of 5 stars

Meticulous and very friendly

Meticulous and very friendly. No attempt to sell anything unnecessary.

11 June 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

That's exactly the feedback we love to hear, thank you so much Mark!

Rated 5 out of 5 stars

Super service

Super service, very well looked after by Helen.

28 May 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Glad Helen could help Chris! Thank you for the 5-stars.

Rated 5 out of 5 stars

Seen on time

Seen on time. Polite professional staff.

10 June 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Lovely feedback thank you Carol!

Rated 5 out of 5 stars

Doubly satisfied!

I recently was able to book appointments at Rawlings opticians and hearing care on the same day. As in the past, I received excellent attention and treatment and was very satisfied with my visits. Staff, as ever, were approachable, courteous and professional.
Catherine Redmill

2 June 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Thank you Catherine! Lovely feedback and I'm glad the team at Hedge End made your appointment so pleasurable.

Rated 5 out of 5 stars

Rawlings - Ian Davis

I would like to thank Rawlings for the continued great care that they give me.
If I have any problems or concerns about my eyes, nothing is too much for their optometrists and staff. With my Vision Plan I feel secure in the knowledge that Rawlings' professional experts will scan and examine my "difficult" eyes as necessary.
Thank you again.

26 May 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Thank you Ian! It was really nice to read this review as it is exactly the kind of feedback that sums up what we try to do every day.

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff - receptionist even cleaned my glasses while I waited. Appointment started on time. Optometrist friendly, calm and informative.I felt the examination was thorough even though I was an NHS patient. Fortunately there was no change to my prescription this time - and the practise did not try to sell me glasses anyway.

4 June 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Thank you for taking the time to leave such kind feedback for our Bookham branch Anne! Really appreciate the 5-stars.

Rated 5 out of 5 stars

Excellent service

Annual check with Simon as usual was thorough and he explained everything clearly and in layman's terms. No pressure to purchase anything. Have been my opticians for years and I'm very happy with them.

26 May 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Thank you for your loyalty Alison! And thank you so much for the 5-star review.

Rated 5 out of 5 stars

Excellent children's eye tests

Thank you for the excellent children's eye tests on 26.05.26 in Stockbridge. The optician was skilled and experienced and made the whole experience smooth and child friendly.

26 May 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

So pleased we could help with everything Kat! Glad your child enjoyed their appointment.

Rated 5 out of 5 stars

I went for annual eye test and opt for…

I went for annual eye test and opt for a eye test and the special scan to seethe back of the eyes. Now days everything is so much easier and quicker getting results back quickly. The optician was very nice and to the point. I was very pleased with the results. I wanted to keep my frames which the optician said was fine. Just had the lens fitted into my frames. I was a little surprised at the cost for the lens.minusing the scan. I didn't think I paid much more for the completed thing 2years ago. But I guess everything has gone up. The staff were very friendly. I can now see a little clearer which is the main thing.

3 June 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Thank you so much for sharing your experience Linda! The OCT scan is a sensible choice as it gives us a much more overall view of your eye health.

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