Rawlings Opticians & Hearing Care Reviews 

1,543
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 482 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their friendliness, helpfulness, and professional approach. Customers highlight the exceptional service, noting that appointments are thorough, unhurried, and informative, with clear explanations provided for eye and hearing tests. Many appreciate the personalized care, where staff genuinely listen to concerns and offer tailored advice and solutions, making them feel comfortable and valued. The product selection, including frames and hearing aids, is also well-regarded, with people finding a great range and receiving excellent support in choosing suitable options. However, some reviewers were not happy with the quality of certain products, specifically mentioning a pair of reading glasses that broke quickly. A few other people also felt that the professionalism and attentiveness they once experienced had diminished, with some finding the staff less engaging or the service less personal.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising them for being professional, friendly,... See more

Service

Customers had positive experiences with service, consistently praising the professional, friendly, and... See more

Product

Customers consistently note positive experiences with product, praising the great range of frames and... See more

User experience

Clients share positive opinions on user experience, highlighting the professionalism and helpfulness of the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good experience at Rawlings. All nembers of the team were friendly and helpful. Didn't feel rushed and I felt I had a thorough eye examination and was listened to. Eye problem that I had has set... See more

Company replied

Rated 5 out of 5 stars

Very friendly staff - receptionist even cleaned my glasses while I waited. Appointment started on time. Optometrist friendly, calm and informative.I felt the examination was thorough even though I was... See more

Company replied

Rated 5 out of 5 stars

I had developed an eye irritation and contacted my local branch who referred me on to the branch in Alton as they had an appointment slot the next day. I saw Helen who was very knowledgeable, she exam... See more

Company replied

Rated 5 out of 5 stars

I thought the people who helped me really listened and understood some worries I shared. They made me feel comfortable because I find eye tests a bit daunting. They were gentle and calm, but also ver... See more

Company replied


Company details

  1. Glasses store
  2. Audiologist
  3. Hearing Aid Shop
  4. Optometrist

Written by the company

Rawlings Opticians is a group of 12 practices spread throughout Surrey and Hampshire where we have built a strong reputation for the quality of our professional expertise and service. We recognise the importance our patients place on the individual feel to our service.2


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(1,543)

445 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service for an annual eye…

Excellent service for an annual eye test. Thorough, professional and friendly. Useful discussion about changes and implications for glasses without any hard sell.

3 June 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Wonderful feedback, thank you Dan! Providing a great service is always more important than a 'hard sell' so thank you for acknowledging that

Rated 5 out of 5 stars

Rawlings Opticians: a very positive experience

We had tried several local opticians over the years, and came late to Rawlings after some disappointing experiences.
I could not be more complimentary of my consulation. the testing was thorough, each stage explained and Helen was very patient and expathetic in her conduct of the examination: very different to what I received elsewhere. Consequently I have more confidence in the prescription I received this time, and buying new glasses on the back of it.

28 May 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

This is such a nice review to read John! We really appreciate you giving us the opportunity to show you what we can do and I'm glad we didn't disappoint. Thank you for the 5-stars.

Rated 5 out of 5 stars

Eye examination / New glasses

Eye examination was very thorough and in no way rushed. I also ordered new glasses and the measurements taken to endure a good fit were more thorough than I've experienced before. All of this in a professional and friendly atmosphere.

6 May 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Lovely to read, thank you Harry! We really appreciate your feedback and the 5-stars.

Rated 5 out of 5 stars

Eye test very good

Eye test very good. Choosing new glasses excellent.
Collection appointment given priority over a customer taking ages to choose their glasses. Much appreciated.

21 April 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Happy to help, thank you Owen! Appreciate the kind feedback and 5-stars.

Rated 5 out of 5 stars

Always a friendly and professional…

Always a friendly and professional service. Simon is always friendly and attentive. Highly recommended.

26 May 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

So nice to read your kind feedback about Simon, really appreciate it! Thank you Jon.

Rated 5 out of 5 stars

Urgent examination

Vicky and Helen dealt with an urgent issue promptly and effectively. I was given an early appointment and a thorough examination followed by referrals. Copies of test results were provided on request and were very useful at the hospital.

26 May 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

So pleased we could help Elizabeth! Sounds like Vicky and Helen did a great job, thank you for the 5-stars.

Rated 5 out of 5 stars

Great professional Opticians

Great professional Opticians - All staff friendly and professional from reception upwards. have been a client for over 30 years and they remain modern and relevant in a competitive space. They provide a very professional eye care service and clear explanation of their examination findings and practical advice.

20 May 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

This is such a nice review because it really encapsulates what we are trying to do! Thank you so much for leaving this feedback and the 5-stars.

Rated 5 out of 5 stars

I have been a customer at Rawlings for…

I have been a customer at Rawlings for about 65 years and I have always found them professional, up to date with various machinery, kind and thoughtful.

18 May 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

65 years! Wow, thank you so much Cliff, we really appreciate your loyalty and the 5-star feedback.

Rated 5 out of 5 stars

Service is still 5 star

We have been using Rawlings for more than 40 years. Pleased to say service is still 5 star when I went there this week after a gap of a few years.

21 May 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

This is so nice to hear, thank you Stephen! Thank you so much for choosing Rawlings for over 40 years.

Rated 5 out of 5 stars

Excellent service (as usual!)

I was given a same day appointment as I was concerned about some symptoms I was having. The receptionist was friendly and helpful. Helen the optician was, as ever, welcoming and reassuring, listened carefully to my concerns and was thorough and professional in her examination.

13 May 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Lovely to read this feedback about your visit to our Bookham branch! Sounds like the team made a great impression and thank you for the 5-stars.

Rated 5 out of 5 stars

All staff are pleasant and helpful with…

All staff are pleasant and helpful with good advice and no pressure to buy expensive items.

20 May 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Thank you Kay! We really try to provide a relaxed environment where we can help someone find the perfect product for your needs, not cost, so it's nice to hear you felt like this.

Rated 5 out of 5 stars

Excellent service from the optician who…

Excellent service from the optician who diaiagnosed a problem with one of my eyes and referred me to hospital where it was successfully treated. Subsequently I have been re-examined and all is well

14 May 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Glad to hear all is good with your treatment Gregory! Thank you so much for leaving us 5-stars.

Rated 5 out of 5 stars

Lovely

Lovely, professional staff, friendly and helpful. Eye examination very thorough and good advice about my blepharitis eye condition.

30 April 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Glad we could help with everything Linda! Thank you so much for leaving us 5-stars.

Rated 5 out of 5 stars

Very customer friendly service

Very customer friendly service, very knowledgeable and helpful and keen to ensure my prescription and glasses are perfect.

14 May 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Lovely feedback, thank you Roseann! Hope you enjoy your new spectacles.

Rated 5 out of 5 stars

Rawlings employs kind people

I thought the people who helped me really listened and understood some worries I shared. They made me feel comfortable because I find eye tests a bit daunting. They were gentle and calm, but also very personable. A really good experience: professional. knowledgable and really good at explaining the results of the scans.
JC

15 May 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

I'm so pleased the team at Alton were able to provide a relaxing experience for you and you felt informed throughout! Thank you so much for the 5-stars.

Rated 5 out of 5 stars

Rawlings in Winchester

The staff were friendly and professional. I had a very thorough examination which was well-conducted.

28 April 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Great to hear, thank you Andrew! Really appreciate your kind feedback.

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