Rawlings Opticians & Hearing Care - Alton Reviews 75

TrustScore 5 out of 5

4.8

43 High Street, GU34 1AW Alton, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fantastic service! Welcoming and friendly service entering the store. My optometrist, Helen, was incredibly thorough and informative, taking care to make sure I understood everything. I then had excel... See more

Company replied

Rated 5 out of 5 stars

The team at Alton are very helpful especially as I’m more disabled than on previous visits, everything was arranged, very quickly, by the supplier & by Alton’s Team. John Horner

Company replied

Rated 5 out of 5 stars

Helen is very polite , and always makes us feel at ease , When choosing my daughters glasses a fitting them all staff members were very supportive and friendly .

Company replied

Rated 5 out of 5 stars

The staff are friendly and efficient. Helen who examined my eyes was very helpful. My other cataract needs sorting but the referral process was straightforward. Rawlings looked after me well last tim... See more

Company replied


Company details

  1. Glasses store
  2. Audiologist
  3. Hearing Aid Shop
  4. Optometrist

Written by the company

Rawlings Opticians is a group of 12 practices spread throughout Surrey and Hampshire where we have built a strong reputation for the quality of our professional expertise and service. We recognise the importance our patients place on the individual feel to our service.2


Contact info

  • 43 High Street, GU34 1AW, Alton, England, United Kingdom

  • 01420 544496

4.8

Excellent

TrustScore 5 out of 5

75 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team at Alton are very helpful…

The team at Alton are very helpful especially as I’m more disabled than on previous visits, everything was arranged, very quickly, by the supplier & by Alton’s Team. John Horner

30 April 2026
Unprompted review
Rawlings Opticians & Hearing Care - Alton logo

Reply from Rawlings Opticians & Hearing Care - Alton

Thank you John! So pleased the team were able to help with everything.

Rated 5 out of 5 stars

Fantastic service!

Fantastic service! Welcoming and friendly service entering the store. My optometrist, Helen, was incredibly thorough and informative, taking care to make sure I understood everything. I then had excellent help from Ursula to choose the right glasses frames to suit me. Great range of different styles and brands to choose from. Very happy I booked my eye test here!

2 May 2026
Unprompted review
Rawlings Opticians & Hearing Care - Alton logo

Reply from Rawlings Opticians & Hearing Care - Alton

Sounds like the team at Alton gave you a wonderful experience Hannah! So pleased to read this feedback, thank you so much.

Rated 5 out of 5 stars

Helen is very polite

Helen is very polite , and always makes us feel at ease ,

When choosing my daughters glasses a fitting them all staff members were very supportive and friendly .

11 April 2026
Unprompted review
Rawlings Opticians & Hearing Care - Alton logo

Reply from Rawlings Opticians & Hearing Care - Alton

We always want to make childrens trips to the opticians as pleasant as possible, so I'm glad to hear you felt that was the case Michelle!

Rated 5 out of 5 stars

Excellent service as usual.Nice…

Excellent service as usual.Nice friendly staff.I have tried other opticians but their service comes nowhere near.

1 April 2026
Unprompted review
Rawlings Opticians & Hearing Care - Alton logo

Reply from Rawlings Opticians & Hearing Care - Alton

Thank you so much Mitchael! We pride ourselves on our service levels, so it's really nice to read your review.

Rated 5 out of 5 stars

The staff are friendly and efficient

The staff are friendly and efficient. Helen who examined my eyes was very helpful. My other cataract needs sorting but the referral process was straightforward. Rawlings looked after me well last time and I'm sure they will again.

9 February 2026
Unprompted review
Rawlings Opticians & Hearing Care - Alton logo

Reply from Rawlings Opticians & Hearing Care - Alton

Thank you so much Sheila, lovely feedback! Look forward to seeing you again.

Rated 5 out of 5 stars

Helen was excellent

Helen was excellent. She is very thorough and friendly throughout my entire visit. All the staff are very helpful.

20 February 2026
Unprompted review
Rawlings Opticians & Hearing Care - Alton logo

Reply from Rawlings Opticians & Hearing Care - Alton

Lovely feedback for Helen! Thank you so much for taking the time to leave it Alison.

Rated 5 out of 5 stars

Glasses needed new lenses

I stopped by the shop to ask if a pair of my reading glasses could be fitted with new lenses and all the staff that I interacted with were very helpful. I was able to pop back later for an eye test (which was a very positive experience) and then we agreed on the prescription to be used for the new lenses and how I would use the glasses. Overall a great experience.

6 February 2026
Unprompted review
Rawlings Opticians & Hearing Care - Alton logo

Reply from Rawlings Opticians & Hearing Care - Alton

Wonderful news, thank you so much for choosing Rawlings David! Really appreciate the 5-stars.

Rated 5 out of 5 stars

Excellent service and delightful staff.

I have been attending Rawlings Alton yearly since moving to Alton in 2002 and cannot praise them enough. In 2005, cataracts were detected in both eyes and a referral made by Rawlings via my GP to the wonderful Mr. Sandy at Basingstoke, where surgery was performed by Mr. Sandy on each eye over a 6 month period. What an amazing difference to my eyesight!! I have regularly attended my yearly appointments at Rawlings Alton, both parents having suffered from glaucoma, and their service is second to none. I have also recommended Rawlings to many friends over the years, who have all been delighted and impressed with their excellent eye tests and delightful staff. I cannot rate them highly enough.

8 January 2026
Unprompted review
Rawlings Opticians & Hearing Care - Alton logo

Reply from Rawlings Opticians & Hearing Care - Alton

What a lovely review to read, thank you so much Christine! We really appreciate you taking the time to leave these kind words.

Rated 5 out of 5 stars

Excellent! 😀

Excellent customer service as usual! 👍
No waiting really for my hearing test appointment / in fact I was seen a little early than the scheduled time, Informed complete thorough meeting.

8 December 2025
Unprompted review
Rawlings Opticians & Hearing Care - Alton logo

Reply from Rawlings Opticians & Hearing Care - Alton

This is great to hear Robert, thank you so much!

Rated 5 out of 5 stars

Super experience with Rawlings…

Super experience with Rawlings opticians in Alton. Very thorough eye test, a great range of frames including brands i’ve never seen elsewhere and a range of sizing options which for me is particularly helpful. I am thrilled with my new glasses which came very quickly and wouldn’t hesitate to recommend Rawlings to anyone considering using them. I may book in for their hearing services too on the strength of my experience with replacing my glasses.

22 November 2025
Unprompted review
Rawlings Opticians & Hearing Care - Alton logo

Reply from Rawlings Opticians & Hearing Care - Alton

Thank you so much for your kind review Patrick, recommendations for happy customers means so much to us!

Rated 5 out of 5 stars

My optometrist Helen was efficient

My optometrist Helen was efficient, friendly and explained everything very well

28 November 2025
Unprompted review
Rawlings Opticians & Hearing Care - Alton logo

Reply from Rawlings Opticians & Hearing Care - Alton

Thank you for feeding back on your positive experience at our Alton branch Michael, and thanks for highlighting Helen!

Rated 5 out of 5 stars

First class advice

I have received excellent advice and care from Helen Robertson. She is very thorough, checking anything out of the ordinary carefully, providing clear advice and pragmatic recommendations. I am very pleased to recommend her.

21 November 2025
Unprompted review
Rawlings Opticians & Hearing Care - Alton logo

Reply from Rawlings Opticians & Hearing Care - Alton

Thank you so much for your recommendation! Really appreciate your kind words and 5-stars.

Rated 5 out of 5 stars

Prompt, excellent service

The optician was on time, very knowledgeable and professional. Although my prescription had changed slightly, there was no pressure to order new glasses.

26 November 2025
Unprompted review
Rawlings Opticians & Hearing Care - Alton logo

Reply from Rawlings Opticians & Hearing Care - Alton

Can't ask for more than that! Thank you for the review Anna.

Rated 5 out of 5 stars

First time using Rawlings

It was my first time using Rawlings Opticians and I was very impressed by the professionalism and friendliness of all the staff. My optician explained all the tests and talked me through my eye care giving me excellent advice. I was helped in choosing some new sunglasses, which arrived very quickly. All in all it was an extremely efficient service with lovely helpful staff. Helen Constable

23 September 2025
Unprompted review
Rawlings Opticians & Hearing Care - Alton logo

Reply from Rawlings Opticians & Hearing Care - Alton

Thank you so much Helen, so pleased your first Rawlings experience was a positive one!

Rated 5 out of 5 stars

This is a good review

I have been a patient with Rawlings for many years. They are very thorough and I always feel very reassured by the expertise of their staff and their aftercare. They have always looked after me very well.
I trust their advice and am pleased they have the latest tech to hand to keep my eyes healthy and me seeing straight.!

2 September 2025
Unprompted review
Rawlings Opticians & Hearing Care - Alton logo

Reply from Rawlings Opticians & Hearing Care - Alton

Thank you so much, Caroline. Really appreciate you taking the time to leave such kind feedback!

Rated 5 out of 5 stars

A great opticians

I have been visiting Rawlings for many many years and one could say I’m a creature of habit but I feel so secure with the knowledge and technology that Rawlings in Alton have. I grew up living in that local area and even though I now live about an hour away I still make sure to come to this very opticians.

6 September 2025
Unprompted review
Rawlings Opticians & Hearing Care - Alton logo

Reply from Rawlings Opticians & Hearing Care - Alton

Thank you so much for continuing to use us Jake, even though you have moved! Really appreciate the 5-stars!

Rated 5 out of 5 stars

Superior to the high street

Been using Rawlings for many years. Friendly & thorough eye checks and great advice on choosing frames and getting them fitted correctly. Would choose over the high street every time!

12 August 2025
Unprompted review
Rawlings Opticians & Hearing Care - Alton logo

Reply from Rawlings Opticians & Hearing Care - Alton

That's what we love to hear Judith! We work hard to give every customer this experience, so it's lovely to hear you feel this way.

Rated 5 out of 5 stars

50 years of clear sight

Always a friendly, helpful team. We have been using Rawlings since 1975 and shall continue to do so.
Best wishes
Sheila and Peter Tomlinson

8 August 2025
Unprompted review
Rawlings Opticians & Hearing Care - Alton logo

Reply from Rawlings Opticians & Hearing Care - Alton

Wow, 1975, that is loyalty. Thank you so much, Sheila, and thank you for taking the time to leave us five stars!

Rated 5 out of 5 stars

Visited Rawlings Alton,

Visited Rawlings Alton,
Always clean, staff always polite and considerate It is a personal service, you never feel part of a production line. Care is taken at every stage, and explained.
All cost are explained up front and there is no pressure to purchase.
Yes I would definitely recommend Rawlings.

24 July 2025
Unprompted review
Rawlings Opticians & Hearing Care - Alton logo

Reply from Rawlings Opticians & Hearing Care - Alton

Sounds like you had a really positive experience at our Alton branch ! Thank you for taking the time to leave the review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look