Rawlings Opticians & Hearing Care Reviews 

1,586
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 475 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, professional, and thorough during eye and hearing examinations. People truly appreciate the clear, easy-to-understand explanations and the supportive, completely unhurried atmosphere provided during every single appointment. Consumers also mention the excellent range of frames and the efficient, high-quality care they consistently receive from the team. However, some customers also noted occasional issues with product durability or unexpected delays regarding equipment maintenance. A few reviewers experienced minor setbacks with specific items breaking down or requiring extra adjustments after their visits.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, highly... See more

Service

Customers report deep satisfaction with the service, praising the thoroughness of eye tests and the... See more

Product

People report positive experiences with product, noting that frames for new glasses or sunglasses are pretty... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the staff is consistently friendly,... See more

Customer service

Clients share positive opinions on customer_service, noting that support staff take the time to answer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with Rawlings for many years, and I have never been disappointed. The service is excellent and punctual. I have never had to wait more than 10 minutes, and the Opticians are profession... See more

Company replied

Rated 5 out of 5 stars

Very friendly staff - receptionist even cleaned my glasses while I waited. Appointment started on time. Optometrist friendly, calm and informative.I felt the examination was thorough even though I was... See more

Company replied

Rated 5 out of 5 stars

I thought the people who helped me really listened and understood some worries I shared. They made me feel comfortable because I find eye tests a bit daunting. They were gentle and calm, but also ver... See more

Company replied

Rated 5 out of 5 stars

The staff at Hedge End are all very welcoming and helpful. Simon who did my eye test is always excellent. He explains everything so well. Overall, it's a pleasure to attend the store because you feel... See more

Company replied


Company details

  1. Glasses store
  2. Audiologist
  3. Hearing Aid Shop
  4. Optometrist

Written by the company

Rawlings Opticians is a group of 12 practices spread throughout Surrey and Hampshire where we have built a strong reputation for the quality of our professional expertise and service. We recognise the importance our patients place on the individual feel to our service.2


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,586)

439 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I suffered wax in my ear

I suffered wax in my ear. I had a couple of visits to Rawlings, each time they were able to get some wax out, the last time they were able to remove a fare amount and my hearing is so much better. Yes I would recommend Rawlings, helpful and informative.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Hearing review

As always, excellent professional and friendly treatment from Ryan at 12 month hearing review.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Consistently excellent experience

My experience over many years of attending Rawlings, Purley, has been consistently excellent. Simon (Optometrist) is incredibly patient, informative and reassuring, and the staff in the branch are friendly, helpful and efficient.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Prescilla is outstanding.

I saw Prescilla in your Purley branch under the urgent eye referal by my GP for a problem I’d had with my eyes. She was so thorough and kind and went out of her way to explain what she was doing. She put me at ease at what was a very stressful time for me. She was amazing.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Positive !

My experience has always been positive with accurate advice to find solutions, kind and polite people and efficiency in general.

31 July 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Sounds like every value we hold dear, so thank you so much for sharing Raffa!

Rated 5 out of 5 stars

Great service

Welcoming, helpful and informative, following thorough contact lens and eye tests. Would readily recommend this branch.

28 July 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Really appreciate every recommentdation so thank you so much Jo!

Rated 5 out of 5 stars

Great service and care from Ant and his Team

I had a wonderful experience with Ant and his team in Banstead, in particular Mike who gave me a thorough hearing test and I left feeling expertly cared for, and a clear path to recovering my hearing loss. Congratulations Team Rawlings it’s rare to experience such genuine service. 🙏🙏

23 July 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Thank you so much for such a kind review Christopher! We really measure ourselves on providing this level of service, so it is great to hear Ant and the team at Banstead delivered for you.

Rated 5 out of 5 stars

Amazing with my son

Amazing with my son, helpful, and very patient. Would defiantly recommend.

23 July 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

So pleased your son had a positive experience Michelle! Thank you for choosing Rawlings and leaving us 5-stars.

Rated 5 out of 5 stars

Excellent friendly service

Excellent friendly service , on time and most importantly brilliant digitalised records of eye health

1 August 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Glad to hear your lovely feedback, thank you Nadine!

Rated 5 out of 5 stars

Excellent

Excellent, friendly service. Convenient location which also helps. Will certainly be recommending Rawlings to family and friends

30 July 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Thank you so much for the review John! Really appreciate the recommendation.

Rated 5 out of 5 stars

Absolutely perfect

Absolutely perfect. Great service and good advice

29 July 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Thank you so much for your kind words Peter!

Rated 5 out of 5 stars

I have been using Rawling optitions for…

I have been using Rawling optitions for close to 20 years and have only received the best possible service. Many thanks
Urszula Smith

14 July 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Thank you so much for your support and loyalty Urzula! Really appreciate your kind feedback and 5-stars.

Rated 5 out of 5 stars

Wonderful Caring Experience!

Rawlings Opticians, Purley gives exceptional service in all the areas. Whether it's your glasses or hearing care, you are greeted very warmly by staff members. Eye tests and Hearing Care are carried out very professionally and you are informed of each situation very clearly in terminology you can understand.

I leave the branch feeling very satisfied that I have been advised by very well trained staff who are willing to go above and beyond for the customer's requirements and satisfaction.

Thank you, Rawlings Opticians, Purley, from a very satisfied customer!

15 July 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

What a wonderful review, thank you so much Vernice! The team at Purley are incredible, so it is lovely to hear you agree. Really appreciate the 5-stars.

Rated 5 out of 5 stars

Competent and professional

I had a slight problem with one eye and was given a next day appointment where I received a thorough check up and helpful advice. The staff were competent and professional as always.

22 July 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Glad we could help Barbara! Thank you so much for the kind feedback and 5-stars.

Rated 5 out of 5 stars

Long term Rawlings client…

I have been served by Rawlings for many years, First in Winchester and now in Stockbridge which is a very convenient location for me. I see no reason to change. The staff are always helpful and professional.

10 July 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

That's what we like to hear, thank you so much Rosemary!

Rated 3 out of 5 stars

Excuses for changed appointment

The optician David was great as always.
However, when an appointment is made, and confirmed by rawlings in an email almost 2 months in advance I do not expect it to be changed without asking me just 2 days prior, and to a later day in the week.
Then to blame the computer.....mmm....the computer is as good as the information keyed in.
Very poor.

15 July 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

So sorry to read this review as this is not the normal experience we'd hope for. If you could email more details to info@rawlingsopticians.co.uk I can look into this and hopefully get a full explanation. Once again apologies for the inconvenience this caused.

Rated 5 out of 5 stars

A consultation conducted with complete…

A consultation conducted with complete rigour --- I believe no aspect of my eye health was omitted . Additionally, the quality of communication was excellent between Kim and myself -- at no time did I feel as if I was being spoken down to even if some aspects of my knowledge of eyes and optics were wanting

23 July 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Thank you Roger! Lovely review to read as this is what we want from our appointments. I'm sure your optical knowledge was better than you give yourself credit for.

Rated 5 out of 5 stars

Pleasant

Pleasant, friendly staff who took the time to explain what they were doing and why

24 July 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Unhurried and thorough appointments where everything is explained carefully is what we pride ourselves on, so this review was nice to read. Thank you William!

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