Rawlings Opticians & Hearing Care Reviews 

Mike was very knowledgeable which gave me confidence before he dealt with my ears. The technical nature of his explanations was very reassuring. Ear wax removal was successful via micro suction. He didn't need to use irrigation. Surprisingly he didn't try and sell me anything and said there was nothing for me to apply in terms of aftercare. I also use the company for eye care and again I have received the same excellent service. The reception staff are also of a very high calibre.

Excellent as usual

This was my first visit to Rawlings at Hedge End. From my first visit to book an appointment to my consultation the staff were very friendly and efficient. The eye examination was very thorough and I was very impressed how things were explained to me. Can’t wait to pick up my new spectacles.

My whole family have been customers of Rawlings for many years, and we’ve always received excellent service. Booking appointments for all five of us is always quick and easy through the online booking system.

On my latest visit, I had my annual eye test, which was extremely thorough and professional. This was followed by a great consultation when choosing new frames — never an easy decision with so much choice! The staff were incredibly helpful, knowledgeable and patient throughout the whole process.

Another fantastic experience with Rawlings. I would highly recommend them to anyone looking for professional, friendly and reliable eye care. Thank you to the whole team!

Great local opticians. The staff are really friendly and ready to help. I had an issue with one of my lenses and they were really thorough at sorting it out. They take their time and have a good selection of frames too. Highly recommend them.

The staff are always so helpful at Rawlings and we always get great service. I would highly recommend them.

Really friendly and helpful team, who deliver a personal service year in year out. I've been going for years, they remember who I am and they support me. It's great value as well - especially as someone who belongs to their Vision Plan. Can't recommend highly enough.

I suffered a recent fall which broke my spectacles and gave me a black eye. All round the eye and the eye itself was bloodshot. I saw my optician very quickly, and she checked that I had done no internal damage which was a relief. I needed new glasses and had help in selecting an attractive frame. Ver y pleased with the service I received, as always, having been a Rawlings patient since I was a child, over 60 years ago

I received a friendly welcome from all the staff at my annual appointment.
The booking system is easy to use online or a phone call is greeted by Hollie who is reassuring & helpful confirming appointments and procedures.
Service is offered in a warm & efficient way .
The Optician Katie Vince is outstanding , she calmly explains each stage of the eye test with patience & understanding, she listens carefully & concentrates providing the very best outcome .
Becky assisted me with my glasses and is constantly working to provide the
best service for me . The choice she can provide is wonderful & her guidance is genuine.
Sally provides an excellent service her accurate precision when fitting the glasses is exceptional. Sallys expertise is incredible.
The complete service from Rawlings in Stockbridge is superb . I highly recommend the team .

I am extremely disappointed with the service I have received from Rawlings Caterham. I purchased glasses costing approximately £600 after specifically explaining that I needed a lightweight frame that would sit securely and comfortably without slipping down my nose or causing discomfort behind my ears.

Unfortunately, the glasses have never been comfortable or suitable for me and, as a result, I have been unable to wear them. I returned to the Caterham branch on several occasions and adjustments were attempted, but the underlying problem was never resolved.

What I find particularly disappointing is that, despite repeatedly raising the problem with the branch and giving them several opportunities to resolve it, I have ultimately been told that too much time has passed for the frame to be replaced.

I appreciate that businesses have policies and time limits, but I do not think it is reasonable for the elapsed time to be the determining factor when the problem was raised repeatedly and the glasses have remained effectively unusable.

I have been a loyal Rawlings customer for some years and have also paid for the associated monthly insurance/payment plan, so I expected considerably better customer service. Unfortunately, my experience has left me very disappointed and I will never use Rawlings in the future.

The staff at Stockbridge Rawlings Opticians are always so helpful, professional & efficient. Fully recommend their services.

The care, professionalism, clear communications, and attention to detail, to make sure I received the best results, was moving to me, as an elder, in a world where so much is done for expediency and profit. The process, from the eye test to receiving my perfect new specs was more than just a regular duty to be done. It was very uplifting, rekindling my belief in kindness.

I visited the Croydon branch as I had broken my glasses. Unfortunately Anna was unable to find an exact frame that would accept the current lenses after a considerable time checking stock and online, really pleased that all the staff went the extra mile to try and find a resolution.
Long story short, I had an appointment with David then I purchased my glasses, at all times the staff were exceptional.
Thank you Croydon Rawlings.

The staff were friendly, polite, knowledgeable, informative and competent. What more can you need ?

Another helpful and successful visit.
Staff, as always, professional and courteous.

I suffered wax in my ear. I had a couple of visits to Rawlings, each time they were able to get some wax out, the last time they were able to remove a fare amount and my hearing is so much better. Yes I would recommend Rawlings, helpful and informative.

As always, excellent professional and friendly treatment from Ryan at 12 month hearing review.

Very happy with my experience for an ear appointment. I felt comfortable and well looked after, and happy with the treatment. Will visit again and have already recommended it to friends.

My experience over many years of attending Rawlings, Purley, has been consistently excellent. Simon (Optometrist) is incredibly patient, informative and reassuring, and the staff in the branch are friendly, helpful and efficient.