Rawlings Opticians & Hearing Care - Winchester Reviews 275

The audiologist was very reassuring and explained every stage and gave some great advice.

I have been going to Rawlings in Winchester for many years for eye care and glasses. The customer service and customer care is second to none. I do find prices perhaps to be higher than other outlets, but worth the extra for the professional service I receive at each appointment. I am looking forward to receiving my new sunglasses which will certainly help issues that I have with bright sunlight and the glare that sometimes reflects off a hot road surface. I would confidently recommend Rawlings to others.

I was rather disappointed with what Rawlings has become having been with them for many years. The professionalism they used to have seems to have greatly diminished, and it feels like the majority of the team are not much older than students. Charm, attentiveness, and the personal touch seem to have been lost to apathy, slowness, conversations about patients being audible to other people, and a rather casual manner wanting in helpfulness. I found my new young optician rather patronizing and perfunctory.
And when I got home I received a call to say they had overcharged me, which should not have really happened. I now need to go back into the branch to get my refund which is rather annoying.

Very good and caring service from Emma. Quickly received new glasses. Thank you all very much.

Excellent service, extremely knowledgeable team who I trust implicitly

Ryan checked my hearing. He updated my hearing aids with the latest firmware and checked my hearing. This allowed him to make the necessary adjustments as my hearing had changed slightly. He also made tweaks to cater for various noises that I found irritating, and added an extra programme that help in a quite environment.

Ryan always does a very through job and I was very pleased with the review.

There was an appointment in just a short while. The optometrist was clearly very good. She found that I had cataracts and referred me to a place of my choosing. There was no pressure to spend money on new glasses.
A first rate service.

Always so professional and with excellent products and services. I pay a monthly payment to be on a care plan which gives me free scans and appointments.
They have helped me with some really difficult eye issues.

Very helpful and patient

Easy booking, prompt service. Lovely practitioner explained clearly. Overall a very positive client centred experience.

Staff are very professional, and friendly

Emma has taken over me as client from Mrs Potts and was excellent - very good explanations and information including, unasked, about driving.

My follow up appointment with Bill was as professional and thorough as my main appointment. THANKYOU!

Rawlings are doing their best to make eye tests constructive and helpful. They have years of experience and want clients to go away feeling helped and better. I have been their client for years.

A very thorough and professional eye test. What was being tested was excpalined throughout. Staff friendly and helpful and adjusted frames

Just had my sight and hearing check ups and very pleased with the service and help I had with both. I came away confident that I was in great hands after clear and informed advice on what I needed to look after my sight and hearing.

5 * service & with a smile!
Helpful, informative, everything that’s good to make an informed decision.
Highly recommended

The calm, friendly efficiency of my annual review gave me confidence, and the selection of my new frames was also well-handled.

Went above and beyond my expectations. I had to cancel an appt late notice due to being unwell and they were super kind and helped me rearrange promptly. A very swift and on time eye exam with clear explanation and support getting new spectacles which were ready within 2 days!

The Rawlings team in Winchester are always happy to help no matter how big or small the issue you have. I have had to go In for two drop in appointments so far and each time they assess and treat you considerately and carefully. They are a very thorough opticians