Rayner Smith Automotive Reviews 89

Very kindly staff,a lot help me with everything ,belive me that's was not easy ,because my English it's not perfect 😂😂😂.I got my dream car ,definitely worth recommending.

Where do I start? What an absolute pleasure it was buying a car from Rayner smith. The customer service is excellent and the purchase of my vehicle went smoothly and quick. Hats off to Gerry who was very welcoming, he was lovely. I would definitely recommend to anyone who may be doubting themselves on whether they should buy from Rayner smith. Fantastic!

Sold my car to this company and they were absolutely amazing! Couldn’t recommend them enough, kind, helpful and very knowledgable. If you are thinking of buying or selling a car then definitely the place to go.

I live on the Isle of Man and made distance purchase of a Range Rover, from Rayner smith automotive, dealing with Oliver well I can’t thank him enough he was honest and very detailed in all our questions regarding the ranger rover prior to purchase & Oliver kindly offered to drive and delivered the vehicle to heysham port to meet us, we we’re certainly very impressed with the vehicle. I would never hesitate to recommend these guys.

Fantastic service and immaculate car
Bought a BMW M4 from Oliver in October 2023. It has been one of the best car buying experiences I've had. Clear communication, friendly and honest. All dealt with efficiently via email and telephone. The presentation of the car is exceptional. Fair price on the new car and trade in too. I would not hesitate to recommend Oliver and his team. How car buying should be...

Oliver and is team are so friendly and helpful. Nothing is to much trouble. Quality car made up with it. Open and honest. Well worth the 180 mile round trip to purchase. Highly recommend this garage.

Very helpful, friendly and professional dealership. Oliver was happy to pick me up from the local train station, and the whole experience went smoothly.

Bought a car 8 months a go and have since had problems with parts on the car not being original parts ! Refusing to put right ! I can’t claim on warranty as not genuine goods ! Not happy also lots of other issues on the car ! After spending / hell of a lot of money not happy

They didn’t put things right offered to paint over the rust and corrosion on the non genuine part. One min the car came from a family friend to sell the next it was bought from a dealer who no longer operates so unable to prove if genuine or not !!
Won’t replace with genuine product. Shame really but that was the offer to put right to bodge the non genuine part. Not satisfied one bit. As paid £66k for a car which I’ll lose even more money due to the faulty side steps !

Bought a Range Rover Sport through Oliver. I did not see the vehicle apart from by video, traded a Merc slk in against it with a good px valuation and had it delivered. Arrived on day as arranged, very pleased with it, as described. For some reason the battery played up the next day, no fault of Rayner Smith just one of those things. Oliver said to get it replaced and he would pay. Kept to his word Range Rover fine now.
Would highly recommend this company, hard to find a genuine dealer these days you can trust. Many thanks to Oliver for a genuine easy purchase.

Buying from this dealer absolutely ruined my experience of buying my first car. The gentlemen are polite and friendly and unfortunately I was hoodwinked from the get go. Firstly, it took 7 weeks from putting down a deposit to actually receive the car, even though I was initially told it would take a week. In hindsight should have been a warning sign that this car was definitely not fit for sale; I should really have walked away after 4 weeks of unforthcoming excuses as to why it was taking so long to be ready. When I finally got the car and looked through the MOT I nearly had a heart attack over the amount of issues that had cropped up and that I hadn’t been advised of when looking at the car or enquiring for updates on when it would be ready. The fails had been resolved but there was many advisories which were left; the most dangerous being travel on the handbrake. The handbrake actually would not hold on hills, making it incredibly difficult to drive in my home city which is very hilly. Needless to say you don’t need a car where the handbrake isn’t holding for your first car. Worst of all though, is I had deliberately asked if there was full service history and I was promised there was. The car was delivered to me without it. When questioned, the dealer said “I only have partial, I’m waiting for the rest to follow from the previous owner who has moved house”. Another heart attack. As most will already know, a car’s resell value will drop significantly without the service history. Ironically, I was promised the car would come to me with a full service. As I haven’t got the service history, I can only assume a service hadn’t been done either. I asked for them to take back the car and was told they’d get back to me but never heard back. I paid £3,495 for the car, the resell value was at best £2,000; given the lack of service history and the mechanical issues. In the end after two weeks of owning it I had to part exchange it for a new one as I desperately needed a reliable car and had been waiting over two months by that point. I’ve lost £1,750 but even worse than the financial loss, was the absolute anxiety and stress caused by all of the hassle. Lesson learnt. Never again.

Just purchased two cars through Rayner Smith- 'WHAT GREAT SERVICE',

Just sold my car to Rayner Smith, excellent service, hassle free and would highly recommend.

It's always good to read 5 star Trustpilot revues but it's even better when you experience one first hand. I recently acquired a Land Rover Defender from Rayner Smith Automotive via the auction website Collecting Cars. Buying blind is a risk but the vehicle was delivered to me in excellent condition. A couple of minor issues were resolved without question at Rayner Smith's expense and I have subsequently had the vehicle checked over by a Defender specialist who gave it a glowing report. Thank you Oliver for a level of service rarely found in the motor trade today.

Absolutely terrific advice and the entire transaction was made as easy as possible by the very experienced salespeople
I would always return when changing my current vehicles as the service and advice is exemplary

Gerry Rayner is an absolute super star. I could not have wished for a more helpful, honest and reliable person to provide us with a great car. Highly recommended.

I have used Oliver at Rayner Smith lots of times to source my new cars over the last 15 years. He is very professional and the vehicle has always been immaculate and provided with a personalised service second to none.

I would recommend RaynerSmith vehicles for anyone seeking new or used cars and vans they provide all purchase options at excellent rates too.

Another vehicle supplied for a member of staff from Oliver. Great service as always. 👏🏻

A huge thank you to Rayner Smith for the fantastic Customer Service we received recently with our purchase. The car was beautifully presented in the showroom, together with nicely documented history. Oliver was super helpful and we would not hesitate to purchase another vehicle from Rayner Smith in the future.

The team at Rayner Smith sourced exactly the car I was looking for, provided a suitable finance solution, and handed over the car in a relaxed environment and professional manner.
I enjoyed the whole purchase experience, thank you Oliver, Jack and the team.