Rayner Smith Automotive Reviews 89

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great dealership. I bought a car from this dealership and it was a breeze from the start. I was given a great price for my part exchange car and the car I have bought is great. I would highly recommen... See more

Company replied

Rated 5 out of 5 stars

Searched months for my dream car, Porsche Boxster. Met by Oliver, who provided an informed, professional, relaxed atmosphere. In all my years car buying this was probably the quickest and easiest de... See more

Rated 5 out of 5 stars

This is one of the best places to purchase a car from, they go above and beyond to make the experience easy lovely people and family run business. Can't rate them enough and we will definitely be back... See more

Rated 5 out of 5 stars

From an initial phone call to delivery of our immaculate 1999 Landrover Defender 90 (a somewhat niche market!), Gerry has guided us as if we were his only customer. We are absolutely delighted with... See more

Company details

  1. Car dealer
  2. Car finance and loan company
  3. Motor vehicle dealer
  4. Used car dealer

Written by the company

At Rayner Smith our methods are relaxed and informal, yet we don’t skimp on customer service. With an innate knowledge of the motor trade and finance markets, we promise a great service and a very pleasant buying or selling experience. With over 70 years of combined experience in the industry, and a proven system of account management, our team is one of the best in the business. Added to our products and services, you’ll have a single point of contact you can rely on both today and in the future.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

89 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Raynor Smith Excellent!

Raynor Smith provide an excellent service from start to finish when you want to buy a special vehicle. Their stock is first class and they can source what you want. Raynor Smith take a very professional view from the moment you first arrive in their showroom, provide excellent advice and prepare every vehicle meticulously so you have the knowledge, the confidence and the absolute peace of mind that every single detail has been considered and sorted before you drive your special vehicle home.

14 January 2020
Unprompted review
Rated 5 out of 5 stars

Oliver and the team are brilliant

Oliver and the team are brilliant! This is customer service at its best! Nothing is to much trouble and always happy to help.

The after service is just as good

I would 110% recommend Rayner Smith

24 December 2019
Unprompted review
Rated 5 out of 5 stars

Great experience

Oliver was great to deal with; honest and straight talking. He went the extra mile to ensure we were happy with the car. I would recommend this dealer and would certainly use again.

27 November 2019
Unprompted review
Rated 5 out of 5 stars

Absolutely first class customer service…

Absolutely first class customer service from Oliver and family. Superb vehicle purchased out of a range of top quality vehicles that are for sale.Very fair trade in price with all the paperwork including plate transfer done for me.
Thank you very much,
Alan Coates.

21 November 2019
Unprompted review
Rated 5 out of 5 stars

My whole transaction experience was…

My whole transaction experience was great really. Part ex price was okay, new car was well prepared, no hard pushy selling. When I agreed to buy there was one or two very minor issues to look at which were done as agreed along with a couple of things I wasn’t aware needed sorting. All in all a very good experience.

21 November 2019
Unprompted review
Rated 5 out of 5 stars

Great people [Selling car]

This is great fully run business. I came into contact with these guys when selling my car through motorway.co.uk

Great contact and paid what was offered. Would recommend dealing with them.

12 November 2019
Unprompted review
Rayner Smith Automotive logo

Reply from Rayner Smith Automotive

Thanks Craig

Rated 5 out of 5 stars

Excellent service

Excellent service from both Gerry and Oliver. They made trading in and buying a new car super easy and simple. I am so happy with the Land Rover Evoque they have sold me. They are an amazing company and I will definitely be recommending them to my friends and family. I will be of course using them again in the future. Thank you.

28 September 2019
Unprompted review
Rated 5 out of 5 stars

Customer Service at its best

Searched months for my dream car, Porsche Boxster. Met by Oliver, who provided an informed, professional, relaxed atmosphere. In all my years car buying this was probably the quickest and easiest decision to purchase. Test drive, documentation,plate transfer, fair trade in...sorted. Full mot, remedial work to air con...sorted. First week a gliche on gear selector, sorted!! Car buying at its best. Enjoying my Porsche! Will hopefully be back for the Bentley one day!!
Highly recommend this business.
Thanks Oliver

22 September 2019
Unprompted review
Rated 5 out of 5 stars

Oliver and the staff were honest

Oliver and the staff were honest, friendly and trustworthy and I wouldn't hesitate to recommend them highly for the service and professionalism they showed me on my car purchase.

They went beyond expectation in taxing the car and transferring the registration onto the new vehicle.

I'm sure that if problems arise in the future they will do their very best to sort them!

VERY impressed!

20 September 2019
Unprompted review
Rated 5 out of 5 stars

Really nice guys to deal with

Really nice guys to deal with and the aftercare and follow up is brilliant. Quick to call back and look for solutions not excuses.

7 September 2019
Unprompted review
Rayner Smith Automotive logo

Reply from Rayner Smith Automotive

Thanks Simon

Rated 5 out of 5 stars

RAYNER SMITH

Splendid customer service as soon as I walked through the door! Great knowledge and effort put in to find the right care for me, and couldnt be more happy with my new wheels!!

6 September 2019
Unprompted review
Rated 5 out of 5 stars

Great team

Very helpful team in sourcing and collecting my first car! Lovely service and currently working with them to get my (very picky) wife her next car. Wouldn’t go anywhere else anymore. Cheers guys !

6 September 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic deal

Fantastic deal - very friendly and helpful
Very happy with my P/X and the new car I purchased - also sorted out Road Tax and Cherished plates

6 September 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look