RDA SERVICE & INSTALLATION LTD Reviews 

442
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 275 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the visiting technicians are exceptionally polite, highly knowledgeable, and remarkably efficient at diagnosing and resolving various appliance problems quickly. Customers genuinely appreciate the helpful guidance provided during home visits, noting that overall service interactions are handled smoothly and professionally from start to finish. However, some customers also noted frustrating difficulties in reaching support by telephone, alongside unexpected communication issues when trying to get answers about ongoing problems. A few other people also felt that certain appliance repairs were left incomplete, requiring multiple visits or extra follow-up efforts to fully resolve the issue.

What people talk about most

Service

Consumers find service to be a delightful and reliable experience, frequently praising the knowledgeable and... See more

Staff

Users describe positive interactions with staff, frequently noting that engineers are friendly, professional,... See more

Product

People report ambiguous experiences with product, noting that some appliances like ice machines and cookers... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising prompt communication via texts... See more

Customer communications

Customers had ambiguous experiences with customer communications, as some reviewers praised the team for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Engineer turned up early to look at one of the ovens in my range cooker. It was Christmas Eve so his timing was appreciated. Although it was actually something my husband did to the cooker so no actu... See more

Rated 5 out of 5 stars

Massive thanks to our engineer Zach today. The cooling fan in our cooker has never worked well. It was replaced under warranty twice by a different company and we continued to have issues. Today... See more

Rated 5 out of 5 stars

Contacted RDA for an out of warranty induction hob repair. The person who took the initial booking was friendly and we got an appointment the same week. The engineer was knowledgeable and within less... See more

Rated 5 out of 5 stars

Washing machine was coming up ‘dc’ on the screen, initial engineer thought it was the door but when the 2nd engineer Stephen visited with a brand new door and fitted it, the issue was still there. He... See more


4.7

Excellent

TrustScore 4.5 out of 5

442 reviews

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No recent history of asking for reviews

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4.7

All reviews

(442)

271 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Washing machine

Had a slight problem with washing machine , booking an appointment was easy , engineer arrived promptly and fid a thorough check of machine and explained everything clearly to me - thank you

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Cooker Hood

Well organised job by office
Engineer explained and completed job for my cooker hood in efficient and professional manner.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

A job well done

Had Zack come round to look at my washing machine. RDA kept me up to date with when to expect him, and I received a phone call when he was en route. He’s done a brilliant job solving and fixing the problem.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Once again, thank you for your prompt service.
My washing machine is working fine again thanks to your professional and friendly engineer.
I would highly recommend your company.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Very pleasant and helpful engineers

Very pleasant and helpful engineers, who had visited and got the fridge working after coming back another day with the required part for the fridge.
I had got a response so quick each time I had emailed the company which was absolutely fantastic!
I appreciated the help to get my fridge in working order again. Great company!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

A service to be recommended

Quite an immediate appointment time. Good notification of engineer being en route (and sticking to that). Friendly, informative and efficient service that resulted in a quick resolution (essential for getting the household functioning).

6 May 2026
Unprompted review
Rated 1 out of 5 stars

I take it the reviews are being left…

I take it the reviews are being left from family members !!! I have no idea how someone states they contacted this company at 07:30 am when it doesn’t open till 09:00 am . I have called 9 times and never got through on any occasion !
Domestic and General who use this Company can not even get through , they are supposed to advise you the day before if your repair will be in the morning or afternoon ???? My repair is today I have called as I stated 9 times and left a message and emailed them ??? Nothing . My repair is supposed to be today ands it’s 10am I have not heard a thing . No way on gods earth are these reviews genuine !!!! For anyone thinking of using them give them a call ??? You won’t get through

6 May 2026
Unprompted review
Rated 5 out of 5 stars

My engineer was excellent

My engineer was excellent and went above and beyond thankyou. The repair to my tunble dryer went ahead quickly easily .When he realisided that I wasnt feeling so good he offered to make me a cup of tea . Thank you again for such amazing service

5 May 2026
Unprompted review

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