RDA SERVICE & INSTALLATION LTD Reviews 

443
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 275 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the visiting technicians are exceptionally polite, highly knowledgeable, and remarkably efficient at diagnosing and resolving various appliance problems quickly. Customers genuinely appreciate the helpful guidance provided during home visits, noting that overall service interactions are handled smoothly and professionally from start to finish. However, some customers also noted frustrating difficulties in reaching support by telephone, alongside unexpected communication issues when trying to get answers about ongoing problems. A few other people also felt that certain appliance repairs were left incomplete, requiring multiple visits or extra follow-up efforts to fully resolve the issue.

What people talk about most

Service

Consumers find service to be a delightful and reliable experience, frequently praising the knowledgeable and... See more

Staff

Users describe positive interactions with staff, frequently noting that engineers are friendly, professional,... See more

Product

People report ambiguous experiences with product, noting that some appliances like ice machines and cookers... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising prompt communication via texts... See more

Customer communications

Customers had ambiguous experiences with customer communications, as some reviewers praised the team for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Engineer turned up early to look at one of the ovens in my range cooker. It was Christmas Eve so his timing was appreciated. Although it was actually something my husband did to the cooker so no actu... See more

Rated 5 out of 5 stars

Massive thanks to our engineer Zach today. The cooling fan in our cooker has never worked well. It was replaced under warranty twice by a different company and we continued to have issues. Today... See more

Rated 5 out of 5 stars

Contacted RDA for an out of warranty induction hob repair. The person who took the initial booking was friendly and we got an appointment the same week. The engineer was knowledgeable and within less... See more

Rated 5 out of 5 stars

Washing machine was coming up ‘dc’ on the screen, initial engineer thought it was the door but when the 2nd engineer Stephen visited with a brand new door and fitted it, the issue was still there. He... See more


4.7

Excellent

TrustScore 4.5 out of 5

443 reviews

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No recent history of asking for reviews

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4.7

All reviews

(443)

271 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

Very professional company, good communication, prompt service and fitting. Engineer Darren was great, polite, knowledgeable and very helpful. Would recommend.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Simply great service !

a note to thank you for the excellent service regarding my washing machine repair. I felt my older machine was on its last legs but your techs got it sorted quickly and efficiently

Great service and customer support all round and very much appreciated!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

The Service Engineer

The Service Engineer, Alan, was excellent.
He very quickly identified the problem with my dishwasher and equally quickly resolved it.
My only comment would be that the company could offer it’s customers a better arrival timeframe than ‘between 8.00am and 6pm’, although when I received the ETA text in early afternoon, he did arrive soon after.

David

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Had engineer out to repair my washing…

Had engineer out to repair my washing machine today through d&g insurance , front start to finish the process has been brilliant , reminders of appointments and texts 15 minutes before engineer arrived meaning your day isn’t wasted sitting about waiting. Both engineers have been outstanding and a credit to the company , will definitely recommend to friends and family to use in the future

14 April 2026
Unprompted review
Rated 5 out of 5 stars

The engineer was very nice and easy to…

The engineer was very nice and easy to speak to had time to explain to me how the washing machine might be fixed,as it could not be fixed he phoned or someone else phoned from the office and told me that I was getting a new machine; the problem was solved very quick. A Very Good Service Technician and RDA Service.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

TUMBLE DRYER APPLIANCE.

THANKS TO THIS COMPANY RDA & OUR ENGINEER ARRIVING ON A SWIFT CALL TODAY. OUR ISSUE WITH OUR TUMBLE DRYER APPLIANCE WAS SORTED & CONFIRMED SAFE AGAIN.

5 STARS RATINGS I WOULD GIVE COMPANY. VERY PROFESSIONAL & FRIENDLY.

FEEL SAFER NOW KNOWING APPLIANCE IS SAFE & READY FOR USE.

THANK YOU.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

No hassle

Had an emergency to go get my daughter from nursurey. Engineer didnt mind and went into the house while i was out. No fuss. Sorted in and out. R0035464

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Appointment

Bought new cooker from Currys. Timer did not work. Spent two hours getting a call out. Appointment booked with RDA repairs (Scotland)for following week. They did not turn up. Now told they will come three days later. Cooker was a Kenwood model.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Liam came today and was lovely

Liam came today and was lovely
He is very knowledgeable and fixed my dishwasher which was properly broken
Liam
Went through 3 different parts it could be and we got there in the end
I am very thankful that he was a lovely lad and put me at ease from the start
He is a real credit to your company 😊😊😊😊

3 April 2026
Unprompted review
Rated 5 out of 5 stars

The technician came today & fixed my…

The technician came today & fixed my washing machine very nice ,friendly guy & gave me a few tips on maintaining my washing machine for future so great extra info & service was easy to arrange online & quick to arrange appt

1 April 2026
Unprompted review

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