Band Camp - Bandcamp - Bandcamp.com Reviews 167

Impossible to reach customer support, very disappointed. You would expect that a site that big will help you with any problems.... but no!

Even after googling I still can´t find how to open my artist account lol Maybe I am the dumb guy here? I can only compose complicated music....

Do they want to hide the most important button of the site???? hahaha

And by the way: I guess this kind of cronic low IQ for what is the hierarchy of things and priorities is spreading among many devs

Sounds like the perfect place for musicians, judging by reviews from artists on this site, it's not.

As a customer it's also a nightmare.

I patiently waited for 3 weeks to receive updates on my order as covid may hold things up. I'm in the UK and so is the artist I bought merch from, so they have no excuse really as pretty much everything else is back to normal speed. Either way I waited for an update which never came. I did the right thing and contacted the artist who haven't replied in over a week, so I then contacted bandcamp asking for a refund as I've still not received the vinyl I paid for. Please note this is a well established artist who's been doing this for a long time, so they should be able to ship a vinyl within 3 weeks of a purchase. This is why monster companies like Amazon are taking over the world, it's because they are efficient. I don't mind waiting, but to be ignored by both artist and site is just rude! I may have to call my bank AGAIN and ask them to do a charge back. It's embarrassing.

Bought a preorder through this company a year ago and when I asked for a refund they totally ignored me! So no refund and no record to
Listen to!!! Rip off scam artists, don’t order anything through this site!

So I joined Bandcamp, around 2016 as a label and spent a lot trying to get it to work to no avail and never made any sales until the Pandemic hit when sales where made but no sale was ever paid out.
Trying to contact Bandcamp support has been impossible, they do no respond ever.
They steal the artist money plain and simple.
If you want to sell your music you are better off building a Wordpress website and doing it yourself Bandcamp is by far the most untrustworthy and immoral company I have ever had to deal with.

Do not waste your time or money on these thieves.

Bandcamp has refused to send my payment for more than year now. I have mailed their support more than a dozen times and I have not gotten a single reply. They don't even have a live chat or a phone number to be contacted with. I highly don't recommend this platform to any serious musician, or you will lose your money.

I purchased merch, and waited a few weeks. Still hadn't received anything. Contacted the seller, and never received a response. Contacted bandcamp a week later, and never received a response. Bad business

Bandcamp is great. We put our music here and its wonderful. It is what it is, I am not sure why anyone would leave a negative review.

I'm reviewing Bandcamp as a consumer, not an artist, but it amazes me that on Trustpilot so far the only reviews I've found of Bandcamp have been negative.

As a lover of music I think Bandcamp is excellent, the site is easy to use, and I feel like I'm making a difference by using them. Continuing to use services like Spotify or Amazon is killing the music industry. How can we support our artists if we don't pay them properly? Your ten pounds, or dollars doesn't go very far, and most of that doesn't go to the artist whose music you're actually listening to. If you love music, use Bandcamp. Actually buy an album and download it, then you will have paid for the privilege to enjoy that music knowing that the artist is also getting their fair share.

I have to agree with the negative comments relating to an artist's experience on Bandcamp regarding both a lack of support and traffic/footfall.
I joined at the end of August 2021, uploaded all my catalogue of music and have had 98 track plays, mostly partial, in total, and attracted 4 followers.
These "followers" have bought nothing, and neither has anyone else.
I know streaming accounts for the current lack of sales when it comes to digital music, but I have yet to hear of anyone having any great success with this platform. I certainly wouldn't pay them for their "services", and now, having heard so many bad reports about failure to pay artists for the music sales, I will be removing my profile and deleting my account.
Yes, we're an unknown entity, and have no merchandise, only music, and although Spotify might not pay much, The Eyes of Heisenberg attract much more attention on there than at Bandcamp.
Bye bye, Bandcamp, baby.

This year I received a £50 Bandcamp voucher from my father-in-law for Xmas. I was quite excited as I already had a couple of records in my wish list that I wanted to purchase. I started looking though my wish list only to discover that barely any physical media is actually available to purchase with a voucher. It’s also quite apparent that Bandcamp is adding quite a markup to the prices, as many records are available cheaper elsewhere. In the end I found a record that I could purchase with a voucher. This cost £45 (it’s widely available for £30 elsewhere). What an absolute rip off. I’ll not be using Bandcamp again and will be warning family and friends to stay clear of their useless vouchers.

Edit - It only gets worse. I spent the final £5 of my voucher on a record that never arrived. I’ve received a refund from PayPal for the return, however my remaining voucher balance has disappeared forever. Bandcamp support haven’t responded to my messages for an explanation.

I’ve had to contact Bandcamp support a number of times since my original review and I have to say, they’re useless. They have no idea what’s happening with orders and they have no power to do anything if an order goes wrong.

My advice to anyone ordering through Bandcamp is, only do it if you really have no other choice and use PayPal so that you can get a refund. Whatever you do, don’t buy their vouchers.

A very untrustworthy company. Artists please make sure you get your money out of there. They are happy to take your $10 a month, but will refuse to pay you out for your sales. Theyll close your account and ignore all emails. This is happening to so many artists now. :(

Terrible service. I have artist registration on bandcamp. My paypal payment was planned on August 23 2021. Today August 31 and i still don't get any payment to my paypal account. i tried to solve this issue with Bandcamp support but they never reply... Anybody can help me?

Bandcamp scammed me for 180$. I'm waiting my paypal payment more then 12 days already. Impossible to get reply from bandcamp support. Bandcamp do legal fraud now. And nobody can't do anything. They send several payments to your paypal account then stopped to pay you anything. Stay away from this site.

Absolutely scam company. They send you several payments via paypal then stop to pay you anything. They owe me 700$... You will not find any way to contact bandcamp support. They never reply you... I want take legal actions against this company.

Wow, this platform is terrible for artists. Music is supposed to be promoted by genre to potential fans, nothing absolutely nothing. Even promoting my profile on Facebook is useless. Luckily, it doesn’t cost any money, but it’s still not enough to save it.

Unfortunately it's REALLY hard to sell something here.
I've uploaded many songs on this site but i never received 1 single play.
Not even a single person came to my page, not even to look at it!!
It's a great waste of time if you want to sell something, cause, probably this site is not advertising the "small artists" enough.

No customer service no way to contact anyone . Has typical generic questions in help centre no way to actually contact anyone

I bought and downloaded an album but when I opened the download there was only half the album. I contacted the artist twice and bandcamp support twice. I have heard nothing. What’s the point in having customer service if you don’t even respond? Now I have half an album which I overpaid for - not a good experience and will not be using again