ReBound Reviews 230

Sent a return from Asos 3 weeks ago. Arrived at their hub 2nd august. No contact, no email, no confirmation. Said “we’ll send an email once we’ve sent it to ASOS”, yet are telling people to contact ASOS? ASOS don’t have it - it’s still at your hub. It’s a lot of money that I need back.

Came on Google to find out more about this rebound company and found the truspilot page. My experience seems to be the same as as many other reviews.

2 parcels returned to ASOS and have been sat in a local delivery hub for 3 weeks now!

Completely unacceptable I just don't understand how it can take this long.

It seems like this is a very common theme and probably something which needs to be reported further

Returned arsenal package at usps july 22,2024. It has been stuck in nj at “local hub” since august 8th and hasn’t moved in two weeks. To pay almost $30 for postage and not having it returned is ridiculous. There is a reason ai am returning merchandise but in this case I might as well kept it as it’s Money thrown away. Tracking 92023901007847000033868334

The first time I've used Rebound and my return has been stuck at the local hub for three weeks.
This isn't efficient.

I currently have 3 parcels missing that were being returned from Jersey to River Island in the UK. The value of the parcels is £850 and they were sent on 24 June. The update says received by the carrier on 26 June and then nothing. They are always slow but this is ridiculous and very stressful. Also not impressed with the customer service from River Island. I have been told I have to wait another 7 days to even find out what is happening. This is crazy when they have bar codes for tracking! Each return label costs £7.20. This is causing me a lot of stress given the amount of the returns involved.

I am Dutch and first of all, Rebound can never find my order even though I checked my details and also spacing.

So works awful in the Netherlands. I also don’t know if they will take my package seeing other people on this platform saying they won’t accept a rebound code.

Update after comment below: I did contact my retailer they gave me different options if I put in my correct order number and personal details. I did and tried numerous times and even videotaped it. And checked if there were nog extra spaces etc. It still didn’t work, my retailer helped me and put in my return manually. But Rebound is awful and can never find your order. It makes the processing of returning very hard cause it’s also hard to get in contact with a person from the retailer instead of the chat robot

Returning a hoodie to NBA Europe who use this third party returns service. It is small parcel size £3.39 with Tracked 48. The Rip off Rebound 'portal' gave me a royal mail drop off option of £6.20 and an InPost locker drop off option of £7.10. If you can pay £3.39 as a consumer for a tracked and picked up service, just imagine how little they actually pay with bulk discounts. I had to phone NBA and request the return address so I could send it myself without being ripped off by Rebound. Yet another example of corporates exploiting the consumer for all they can get and no regulation to prevent them.

A useless system that does not recognise order numbers from ASOS, Debenhams and Karen Millen. Used by companies that don’t care about their customers and
to make it difficult to return items

I don’t understand all the bad reviews, I’ve used ReBOUND 15+ times and been a great experience each time. Thank you 🙏

For some reason I never get e-mailed the QR code so I have to download every time. Not sure how to get the problem fixed.

Do not use. So annoying right from the start as you can't print your own label. Now I will be stuck queuing at the post office for hours and I am dreading what everyone else is sayign either that the QR Code won't work or that they will charge extra. Why wouldn't they let you print your own label or provide a pre printed label? So stupid.

Trying to return a parcel to Boden via Royal Mail. Rebound say Royal Mail will provide the label but the postie hasn't been sent one to print out. I'd happily print one but that option isn't available. Guess I'll be wasting more of my time calling Boden as there's no contact details for ReBound and all my searches only give me their website selling services to clients. Boden returns used to be so straightforward.

One star is generous. The QR code issued is not recognise at the drop off point. Customer service is nonexistent and you have to pay for the pleasure of having to use them.
Avoid any retailer that uses them.

got an email from river island to send parcel back by rebound prited bar code of it said post office on print out went to post office couldnt scan the ptint out and they said never heard off rebound neither have i so a waste of time and still got parcel to go back had to contact river island again rubbish service .

Shocking company purchased some tops from Fanatics sent them back as sizes are all over the place they use rebound so I paid well over the price of postage £5.90 when it should only under £4 on a 48hour then I received a text from Royal Mail stating there address is not right so I googled it and nothing came up. Tried to contact Fanatics no joy also Rebound email don’t even work keeps saying invalid email. Beware of any company using Rebound for returns

Scam - after paying for the return they email you a barcode that the Evri QR reader at your local shop can’t read.

This is by far the worst experience! England Rugby Store you need to find a better delivery partner! I have not got any update on my return! Such awful service!

Poor experience, no
Email or anything to confirm my return. Arsenal you need to hook up with someone better. No one to contact and no interest in my missing money or items p

Hands down the slowest returns process I have ever experienced. Can't get in contact with any customer service agent, the phone numbers provided don't lead anywhere and still no update on my return - Should fold as a business

Rebound is not working in the Netherlands.
I have been trying to return an item through rebound for weeks now but not postal services including DHL is accepting items with rebound barcode. I am desperate and frustrated at this point. I will appreciate any kind of help. Thank you.