ReBound Reviews 230

Useless
Paid £2.99 for the no-print option, but the Evri (=Rebound) printer at the local collection location has no paper. Went to another - no printer. Waste of an hour looking for somewhere to handle my return.
The Evri trustpilot review page (1.1*) has been closed, Rebound who appear to have taken Evri over are just as useless in my experience.

Portal has been down since last week. Unable to submit a River Island and PLT return.

ReBOUND returns has not been working all day - wasted a lot of time trying to return Boden parcel - very frustrating site.
Kept asking me to return later which I did without success

An absolutely disgusting service. I cant even wonder why retails use them, probably because its the cheapest. I would even call this “company” a complete scam. They dont provide you with a QR code to print a label at EVRI drop off locations. The website is unbearable. Instructions are non existant. Avoid it at all cost. I feel disgusting for having to pay £2 for this return.

Returned my River Island package and received email confirmation that it was in transit to local hub on 3 Oct- now 31 Oct and it still hasn’t moved on in the process. No way to get in touch with Rebound (AKA Evri) and River Zisland won’t do anything as I’ve lost the Evri blue slip (even though I had confirmation that it had been collected. Absolutely rubbish

i didnt get the qr code or the mail. can somebody help me?

The website doesn’t work you out your order number in and your email and it just erases both and goes blank!

I've been returning items from Nike lately. They seem to use rebound. UPS scans the package and shows me how all the Tracking Numbers have already been used. After calling Nike back to get new ones, UPS says the nes ones are also used. He proceeds to show me how they reuse existing tracking numbers from previous returns i have placed with NIKE (or other companies using Rebound) and has been getting away with it for years. Subsequently, UPS is starting to crack down on these scammers. I'm pretty sure this is why ppl cant track their items, the tracking numbers are no longer in the system

They really are that bad, appalling service.

Returned back to them, confirmed by tracking on 29th August. ( after three people and multiple messages to get the return portal to recognise order )

Cant track return as portal again says not available for return?????

How can they be this incompetent, ridiculous hoops to jump through and impossible to get resolved, chats seem designed to deflect or avoid, not help

I needed to return a faulty bag back to Paul Smith recently, who use ReBound. I have to admit I was a little fearful after reading some of the previous reviews however, I had a positive straight forward experience. Royal Mail delivered the bag back in the timeframe given and I had my refund issued the same day. Happy customer here :)

Posted my item for return on 21/08/23 it's now 01/09/23 and my item still hasn't arrived at Inov-8. According to Google maps I could have walked there and dropped my item off in 15 hours and 28 mins. Obviously I wouldn't walk because apparently ReBound take the hassle out of returns.

Never received QR code and searched high and low on internet on how to obtain this with no joy!

Said to use tracking number for Evri return however you need the QR code which I never received and no helpful information on how to obtain the code!

Will be avoiding any future retailers that use Rebound as returns portal

Terrible to return went to 6 different shops to return my item they all had no paper to print my labels an other shop wouldn’t take my parcel without the label been on my parcel and wouldnt print my label to attach to my parcel a waste of my time some hassle to return never using again absolute joke

My ASOS account wouldn’t generate me a return for an order, so they manually created one using ReBound. I dropped this off at the local Post Office, and was told I’d receive an email confirmation. This was on the 2nd of August, and I am yet to receive any sort of confirmation. I’ve contacted ASOS who haven’t received the order, and have told me they can’t help me any further as they need a proof of return. When I try and check the tracking with ReBound it comes up with an error page. I’m now £399 down.. top tip - if ASOS give you a returns label using ReBound refuse to use it!!!! I will be raising a dispute with my bank.

I have the same problem with this company. My local store says the return label already used one, and I paid £2.

I arranged a return with ReBOUND for a Craghoppers parcel, who do not provide free returns. I paid the £2.99 fee, and they arranged a collection with Evri for the parcel. Evri have a 7pm to 9pm pick-up slot on the same day. Great! … except the courier never showed up, claiming they could never access the building. I was home the entire time, so the courier never rung the doorbell. Suspicious that they even attempted to collect, on the second night, where they gave me the same collection time slot, I went and sat in my car to monitor whether the courier even turned into the road. When the courier claimed again, at 20:43, that they had tried to access the building but couldn’t, I have a time-stamped photo of the road being COMPLETELY EMPTY. They were never there. I sense that Evri is so unfamiliar with using the ReBOUND return system that they just didn’t want to bother. This is an absolute joke for a paid for return service.

Now I can understand that some people may say that that’s surely an Evri problem rather than ReBOUND, but my money went to ReBOUND, not Evri, so I should receive a refund from them. When you try to access any support from their website though, you quickly realise that there is no way of receiving any help. I sent them an email, which they never replied to. (I also tried to contact Evri, as per ReBOUND’s instructions - which directed you to a Hermes email address, if you didn’t use your initiative, so not helpful at all - and of course, they have been no help whatsoever either).

Avoid this company at all costs. Use Royal Mail instead. Open a dispute with the bank if you have had to pay for a return that was messed up.

I was sending an ASOS package back using ReBound. I sent it off on the 16/03/2023, it is now 01/08/2023 and my package has not been recieved by ASOS (who obviously won't take pity at the return attempt and refund me). The email tracking still shows that the package is at the local hub so is clearly sitting there waiting for transit. And to top it off when I attempt to use the tracking number on the site it simply diverts me to an error page. This is a very sub par company who clearly have nothing in control. Please don't use them if you can!!!!! Alot of my friends have had the same experience with this company. I haven't heard one good thing.

Rebound collected my returns items on 12th July and I’ve not further updates to where my parcel is, still saying in transit awaiting to deliver to local hub! Absolute joke but yet still want to take £1.80 off me! I’m worried my parcel has been lost and I won’t get a refund!! Wish I could have chose who was returning my parcel! This company needs stopping! SHOCKING!!

Horrific!!! Boden stop using this company!!!! This has put me off using Boden
Absolutely rubbish.

Absolutely shocked at the fact I returned my item on the 2nd of July.. and it’s now the 15th and I have not received my refund.. as it still has not been delivered and I paid £1.80 absolutely ridiculous! How do I even contact this company. 😡😡