Unf the windscreen of car I hired last year was hit by a stone and damaged so was in danger of losing my deposit. I made the best decision ever by taking out the policy and money the rental company to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I only found out about this service through moneysavingexpert.com and an article about rip off car hire companies. Literally 6 hours before picking my car up you managed to save me over £130 for 4 da... See more
Company replied
Long time user of reduced my excess but never had to claim. Returned my car hire to be informed of damage on the rear of the car which I was completely unaware aware of. Got stung with a £600 bill for... See more
Company replied
I have been using annual excess car hire insurance for years and it gives me a comfort and savings when turning down the hire company’s policies. This year my hire car trip was running beyond the en... See more
Company replied
Company details
- #99 of 225 best companies in Insurance agency
- #109 of 170 best companies in Insurance broker
- #50 of 138 best companies in Insurance company
About ReduceMyExcess
Written by the company
ReduceMyExcess is a leading provider of car hire excess insurance, created to offer drivers a clearer and more affordable alternative to costly rental company waivers. ReduceMyExcess has been recognised with the Which? Best Buy award for our hire car excess insurance.
Since 2011, we have focused on providing comprehensive and affordable car hire excess insurance policies alongside uncomplicated information to help customers make informed decisions when renting a car.Contact info
United Kingdom
- reducemyexcess.co.uk
ReduceMyExcess Car Hire Excess Insurance
4.7
Excellent
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple and easy to use and puts mind at…
Simple and easy to use and puts mind at ease without it being an extortionate cost.
Thank you
29 April 2026
Reply from ReduceMyExcess
Hi Rosanna ,
Thank you for your feedback. We’re pleased to hear you found the cover simple and easy to arrange, offering peace of mind at a reasonable price.
Kind regards,
Anna
Very easy site to use and clear details…
Very easy site to use and clear details plus great price
13 May 2026
Reply from ReduceMyExcess
Hi,
We're glad our website was easy to use, with clear details and great pricing. We appreciate your feedback.
Kind regards,
Anna
Claimed and couldn't be happier.
Long time user of reduced my excess but never had to claim. Returned my car hire to be informed of damage on the rear of the car which I was completely unaware aware of. Got stung with a £600 bill for the repairs. I obtained all the required documents on the claim form and submitted my claim and within 48 hours the claim had been approved and the money hit my account the very next day. Very impressed with the service and swift resolution to my claim.
12 May 2026
Unprompted review
Reply from ReduceMyExcess
Hi Ryan,
Thank you for sharing your experience. We’re really pleased to hear that, after being with us for some time, your claim was handled quickly and smoothly, with the reimbursement paid so promptly. We’re sorry to hear about the unexpected damage, but it’s great to know the process was straightforward and the outcome met your expectations. We truly appreciate your continued trust in ReduceMyExcess.
Kind regards,
Anna
Good price ,but not a fan of the…
Good price ,but not a fan of the website. Having to dig around for what's actually covered was mildly irritating. Then when trying to pay there was such an episode regarding my billing address- I nearly bailed.
As it happens the transaction went through, but it was far from smooth.
12 May 2026
Reply from ReduceMyExcess
Hi Robert,
Thank you for sharing your feedback. We’re sorry to hear that you found parts of the website frustrating to use, particularly when looking for details on what is and isn’t covered, and that the payment stage didn’t feel as smooth as it should have been.
We do aim to make cover details clear, with key information available on the homepage as well as more detailed explanations in our FAQs and policy documents. Your comments are valuable.
Kind regards,
Anna
Easy to order and pay
Easy to order and pay. Half the price of the hire company insurance and for 12 months. There was an error in my details that they happily helped with. Haven’t made a claim so can’t comment on that aspect.
7 May 2026
Reply from ReduceMyExcess
Hi,
Thank you for your feedback. We’re pleased to hear you found it easy to order and pay, and that the cover offered good value compared with the hire company’s insurance.
It’s also great to know our team was able to help quickly when there was an issue with your details. If you do need to make a claim, our team will be here to support you.
Kind regards,
Anna
Third year of using ReduceMyExcess and…
Third year of using ReduceMyExcess and delighted with the cover inclusions and the cost. Easy to deal with, quick and efficient.
12 May 2026
Reply from ReduceMyExcess
Hi Keith,
We're happy to hear that you're delighted with our cover inclusions and cost for the third year in a row! We appreciate your kind words about our efficiency and ease of service. Thanks for your positive feedback.
Kind regards,
Anna
Website easy to use
The website was straightforward and easy to use. The three star rating is because it is tooearly to assess your company. Happy to provide a further assembly after some experience.
10 May 2026
Reply from ReduceMyExcess
Hi Lisa,
Thank you for your feedback. We’re pleased to hear you found the website straightforward and easy to use. We understand that it can feel too early to fully assess a service before having any direct experience with it. We hope the cover continues to meet your expectations should you ever need it.
Kind regards,
Anna
Made great savings on the excess for…
Made great savings on the excess for the curtesy car for the repairers. Although I didn't need it, the peace of mind was well worth to small cost.
25 April 2026
Reply from ReduceMyExcess
Hi Robin,
We're happy to hear that you saved money on the excess for your courtesy car. We appreciate you sharing that the peace of mind was worth the small cost. Thank you for your positive feedback!
Kind regards,
Anna
Reply from ReduceMyExcess
Hi Paul,
We're happy to hear that you had a good experience renewing with us! Thank you for your positive feedback.
Kind regards,
Anna
I cancelled this policy but I get…
I cancelled this policy but I get getting emails from you saying ‘thank you for renewing your policy’, so I had to send few more emails to you cancelling my policy. It is frustrating! I hope you got it now and you cancelled this policy.
10 May 2026
Reply from ReduceMyExcess
Hi there,
Thank you for taking the time to leave a review. We are sorry to hear of your experience.
Our records show that the original email advised logging in to MyAccount to disable the auto-renewal setting. If you experienced any issues with this process, you were also able to reply directly to the email so that a member of the team could assist further.
As the auto-renewal remained active on the account, the policy renewed automatically in line with the selected settings.
I have now resolved this for you and confirmed the outcome via email.
Kind regards,
Chloe
Excess Insurance, great stuff
I have been using this insurance company for over 4 years now and have saved a small fortune compared to taking the insurance offered by hire car companies.
Taking out the insurance has and still is pain free.
12 May 2026
Reply from ReduceMyExcess
Hi Mark,
Thank you for sharing your experience. We’re really pleased to hear you’ve been using the cover for over four years and have saved significantly compared with buying insurance through hire car companies. It’s great to know the policy has remained straightforward and hassle‑free to arrange.
Kind regards,
Anna
Did not receive a reminder
Did not receive a reminder, just a message saying they had taken the money from my account. I was looking to get some quotes but there you go.
10 May 2026
Reply from ReduceMyExcess
Hi Garry,
Thank you for taking the time to leave a review. We are sorry to hear you did not receive a renewal reminder.
We can confirm a renewal invitation was sent on 25th Apr 2026 via email, please check the spam/ junk folder just in case it has filtered into there.
Should you wish to discuss this further, please get in touch using our contact form and an agent will happily assist:
https://reducemyexcess.co.uk/app/contact-us/
Kind regards,
Chloe
I hire cars all the time and reduce my…
I hire cars all the time and reduce my excess gives me piece of mind also save me money because reducing my excess at the hire desk cost much more and does the same thing
17 March 2026
Reply from ReduceMyExcess
Hi Stephen,
Thanks for your review. We’re glad to hear our cover gives you peace of mind and offers better value than paying excess charges directly to the hire company.
Kind regards,
Anna
It gave me confidence to say no to the…
It gave me confidence to say no to the car hire company extortionate prices
11 May 2026
Reply from ReduceMyExcess
Hi Alan,
We're happy to hear ReduceMyExcess empowered you to confidently decline excessive car hire charges. Thank you for sharing your positive experience with us!
Kind regards,
Anna
Reply from ReduceMyExcess
Hi Tony,
We're so happy the ReduceMyExcess website is quick and easy to use. Thanks for your review.
Kind regards,
Anna
Reply from ReduceMyExcess
Hi Graham,
We're glad the policy purchase was straightforward. Thank you for your positive feedback.
Kind regards,
Anna
Taken this out again
Had cover before and it was easy doing it again. It seems sensible cover that covers you for all the excess charges hire companies can hit you with. Especially in Spain.
9 May 2026
Reply from ReduceMyExcess
Hi Mike,
Thanks for sharing your experience. We’re glad you found it straightforward to set up the cover again and that it offers the protection you’d expect against hire car excess charges. We appreciate your continued trust in us.
Kind regards,
Anna
Reply from ReduceMyExcess
Hi Charlie,
We're happy the ReduceMyExcess website made sorting and setting up your car hire excess insurance easy. We appreciate your recommendation and positive feedback!
Kind regards,
Anna
Peace of mind
I've used Reduce My Excess when using hire cars in previous years. The website is easy to navigate, and most of all, the service provides peace of mind at a fair price point.
11 May 2026
Reply from ReduceMyExcess
Hi Ashley,
Thanks for your feedback. We’re glad you’ve trusted ReduceMyExcess over the years and that you continue to find the website easy to use and the cover good value for peace of mind.
Kind regards,
Anna
Reply from ReduceMyExcess
Hi Mr Watson,
We're glad the ReduceMyExcess website was easy to navigate and straightforward to use. Thank you for your review.
Kind regards,
Anna
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.