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Rated 4 out of 5 stars

Welcome bonus, which was a 100% deposit match for first 20£ deposit didn't add to balance and support hasn't got back to me yet, and it's been hours tho it may be due to it being late night early mor... See more

Rated 1 out of 5 stars

Deposited £20 and went to play, got a message..Your account is currently under review. Please contact our customer service team and quote Code 2...So contacted them, was pushed from pillar to post try... See more

Company replied

Rated 1 out of 5 stars

Deposited £50 and got 25% matched bonus then I won over £500 it vanished from my account balance due to wagering bonus rules what a big con ! They encourage you to deposit and then when you win don’t... See more

Rated 2 out of 5 stars

Really not impressed. Made a withdrawal request over a week ago, still not a sign of my funds in my account. Customer service friendly but can't tell me anything apart from advise to wait. No communic... See more

Company replied

Company details

  1. Online Casino or Bookmaker

About Regal Wins

Written by the company

Get rewarded in style at Regal Wins, with a hearty welcome offer and a majestic casino experience. With over 250 of the best online games to choose from, if you prefer playing slots, blackjack or roulette, then look no further we have it all and so much more!

Not only do we pride ourselves on providing players with access to the best games and gaming experience, we also aim to provide our players with the best customer service.

Climb your way up to our Loyalty club where you will be rewarded greatly for your loyalty with personalised offers gifts and offers epically for you!

Play anytime, anywhere with Regal Wins!

Regal Wins is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134

Contact info

2.1

Poor

TrustScore 2 out of 5

199 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't use they took £200 out of my…

Don't use they took £200 out of my account and said I deposited it daylight robbery how many other accounts have they robbed. I feel sickened that they did this while I was playing, I had £34 in my balance there was a technical problem on their side when it sorted itself I had £234 so I thought I had a win, lost it all when I went in to deposit again it said I didn't have funds so I checked my bank it was empty, customer service was pretty rude with me saying I made the deposits, which I didnt, but you know what I'm still happy won't be using this site anymore please keep a check on your bank you just don't know when they will strike, great job you have guys robbing people, karma is sweet.

5 September 2021
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hi Many,

Thank you for taking the time to leave us a review. We're sorry to hear of your dissatisfaction with our site and service we provide.

We would like to discuss this further with you, so we would kindly ask that you contact us via email on reviews@rank.com and include details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Jack
Regal Wins Team

Rated 1 out of 5 stars

DO NOT SIGN UP STAY CLEAR

After signing up they had no qualms about me depositing £70 playing a specific game I then won on a bonus at which point they suspended my account before it could be credifed to my remaining balance, after a 45 minute live chat of which I have screenshots of admitting liability of which my legal representative now has of which I warned would happen, they asked for front and back of bank card over an unsecured network no reputable casino would ask for this none of my online accounts have ever asked this, they have closed my account with my own remaining balance my money, I have instructed my legal representation to now go ahead and the GC have been informed, be warned this site will fraudulently withhold your own money I'm just lucky the agent I spoke to wasn't to clever in their responses when questioned, the amount of money isn't the issue and I fully accept loses in safe gambling its gblimg after all and one should prepare for loss but the issue is having your own money withheld an account closed and winnings kept with no explanation other than send me a picture of your bank card front and back, who even asks that? I'll have my day and hopefully the GC will shut these crooks down

19 August 2021
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hi there,

Thank you for taking the time to leave us a review. We're sorry to hear of your dissatisfaction with our site.

If you would like to discuss this further, we would kindly ask that you please contact us via email on reviews@rank.com and include details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Jack
Regal Wins Team

Rated 2 out of 5 stars

Fun to play but no cash out

The is cash game is just like the rest of so called cash out money. Only to find out when you get to nineties ( I’m at $92.10); you cannot get any more cash money wins. Nor be it the smash piggy bank, dice rolling bonus game or the main playing game(s). I have been playing over an week and half and have not seen any cash money win. I have over 10.2M and getting to the required coin cash out; which might take a while seeing I’m only getting 1K to 3K win. Also there lots and I mean lots of ads to watch (their money makers). One more thing if you write bad review; like this review, this review like others will not go out for reviewing to other players. Because this company will delete it so their reviews will look greater than actual ratings. These comments are my own playing experience while playing.

18 August 2021
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hi there,

Thank you for taking the time to leave us a review. We're sorry to hear of your dissatisfaction with our site and games.

If you would like to discuss this further, we would kindly ask that you please contact us via email on reviews@rank.com and include details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Jack
Regal Wins Team

Rated 1 out of 5 stars

Practically robbery

Absolutely the worst / rigged gaming site I have ever used.

I have used many many gambling sites over the past 3 years but non compare to the sheer rigging that can be seen here.

I understand gambling and how it all works but feel this site just takes the mick...

It's practically robbery..

It's clear there is no intention of ever making a payout on any of the games I played whilst on the site.

First and last time I'll ever use you.

If you had any decency you'd give me and no doubt thousands of others their money back.

8 August 2021
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hello Tommy,

Thank you for taking the time to leave us a review. We're sorry to hear of your dissatisfaction with our games.

If you would like to discuss this further, we would kindly ask that you please contact us via email on reviews@rank.com and include details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Jack
Regal Wins Team

Rated 1 out of 5 stars

SCAMERS 100%

No comments-just scam.
Have played on the Book Of Dead slot bet £1. Maximum winning of 50 pence no more🙈 After 150 spins have received a bonus-fitrst time on the bonus game the symbol is king, winning is £14🙈🙈🙈 Have get the bonus one more time-on the bonus game the symbol is king🙄🙄🙄again, winning is £29🙈🙈🙈
Do not go and do not play in this cesspool,there are only Scammers,scammers again Scammers🙈🙈

15 July 2021
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hello Aleks,

We're sorry to hear of your dissatisfaction with our games.

We can assure you that our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to ensure fairness at all times.

If you would like to discuss this further, we would kindly ask that you please contact us via email on reviews@rank.com and include details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Nicole
Regal Wins Team

Rated 1 out of 5 stars

Lowest payouts on slots ive ever seen

11 July 2021
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hi Gustavo,

Thank you for taking the time to review Regal Wins, and we're sorry to hear of your dissatisfaction with our slot games.

If you would like us to investigate your concerns, please email us at reviews@rank.com and include full details of your issue. Once received, we will respond to your email as soon as possible.

We look forward to hearing from you.

Kind regards,

Jack
Regal Wins Team

Rated 1 out of 5 stars

Worst casino ever!

Had to give this website a star to write a review! Absolutely shocking the games don’t load they give you the wrong information regarding which games are part of the bonus !shocking avoid this whole website ! Worst I think I’ve ever signed up to!

28 June 2021
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hi Wendy,

Thank you for taking the time to review Regal Wins, and we're sorry to hear of your recent issues.

If you would like us to investigate your concerns, please email us at reviews@rank.com and include full details of your issue. Once received, we will respond to your email as soon as possible.

We look forward to hearing from you.

Kind regards,

Nicole
Regal Wins Team

Rated 1 out of 5 stars

Highly recommended to avoid.Scam site…

Highly recommended to avoid.Scam site with rigged games.

3 June 2021
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hello Marcin,

We're sorry to hear of your dissatisfaction with our games.

We can assure you that our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to ensure fairness at all times.

If you would like to discuss this further, we would kindly ask that you please contact us via email on reviews@rank.com and include details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Bethany
Regal Wins Team

Rated 1 out of 5 stars

I've played on far better sites £500 at…

I've played on far better sites £500 at £2 a spin not a single bonus game and 1 £20 win lost £500 in approximately 35 mins basically any win was ur stake back I understand its a random game of chance and play for enjoyment not a great deal of enjoyment here I'm afraid I'll be sticking to the more we'll known sites really should of read the reviews before hand account closed 😂😂

8 March 2021
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hello Chris,

We're sorry to hear of your dissatisfaction with our games.

We can assure you that our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to ensure fairness at all times.

If you would like to discuss this further, we would kindly ask that you please contact us via email on reviews@rank.com and include details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Lauren
Regal Wins Team

Rated 1 out of 5 stars

Played 5 times and no wins at all,looks…

Played 5 times and no wins at all,looks like scam.

20 February 2021
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hello,

We're sorry to hear of your dissatisfaction with our games.

We can assure you that our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to ensure fairness at all times.

If you would like to discuss this further, we would kindly ask that you please contact us via email on reviews@rank.com and include details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Nicole
Regal Wins Team

Rated 2 out of 5 stars

Great customer service and selection of…

Great customer service and selection of games but the they are so biased it’s unreal. Opened and closed my account within 7 days. Played for an hour or so every night and don’t think I had a single bonus feature on any of the slots I played. Slingo had as many as 3 or 4 dud spins out of 10 with most numbers still available that meant you had no chance of winning unless you bought extra spins and then it just gets worse. Think this experience may have done me good in the long run and have decided to use GameStop and stop throwing money down the drain.

17 February 2021
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hi Clive,

We're sorry to hear of your dissatisfaction with Regal Wins. If you would like us to investigate any of the concerns you may have, we would kindly ask that you please contact us via email on reviews@rank.com and include details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Nicole
Regal Wins Team

Rated 5 out of 5 stars

Customer service is excellent

Withdrawal times could be quicker. However customer service is fantastic, very quick to reply and helpful

11 November 2020
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hi there,

Thank you for your positive review and for taking the time to review Regal Wins!

We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Regal Wins.

Kind regards,

Nicole
Regal Wins Team

Rated 4 out of 5 stars

Bonus wasn’t added when I joined

Bonus wasn’t added when I joined, even though I asked for it. Had already had problems creating my account and had to do it twice, so I think that’s where the issue was. Anyway, Riley very helpful and was quick and efficient when he added it manually for me.

10 August 2020
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hi Wendy,

Thank you for your positive review and for taking the time to review Regal Wins!

We're so sorry to hear that your Welcome Bonus wasn't added when you joined. Thankfully our lovely Support Team were able to resolve this for you, and we really appreciate your patience with us in rectifying this.

We are very happy to hear that you are enjoying your experience with us and hope that you continue to enjoy playing with Regal Wins.

Kind regards,

Beth
Regal Wins Team

Rated 2 out of 5 stars

Been on regal 3 years

Been on regal 3 years. What to say mmmm, was a great site until they decide to put a deposit limit on your account. won about 17k over 3 years but now limit to deposit £400 a month. basically playing low stakes you won’t win, play higher stakes like myself on certain games you will win. But take note the progressive jackpots on some game’s go down in value overnight. How can it go down £1000 overnight obviously they are scamming customers. Beware !!
Vip a waste of time you don’t get nothing out of it.

10 July 2020
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hi Paul,

We are sorry to hear of your dissatisfaction with our website.

If you would like us to investigate this matter further, can you please contact our support team on the following link : https://www.regalwins.com/support/

We look forward to hearing from you.

Kind regards,
Regal Wins Team

Rated 4 out of 5 stars

Half Decent

To be fair I signed up and deposited £40 I won £300 and decided to cut an Run. This was Thursday 25/06/20. The funds have arrived in my account this evening. I decided to deposit another £40 to day and managed to get up to £330 again. But in all honesty Lost £240 on Book of Dead on £1.80 spins, spat my dummy out and closed my account. But to be fair to Regal, they are deffo a fair site with some good Games and I believe a very fair RTP. Difficult to get a good Review from me, but this site deserves it. 👍🏽

29 June 2020
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hi there,

Thank you for your positive review and for taking the time to review Regal Wins!

We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Regal Wins.

Kind regards,
Regal Wins Team

Rated 1 out of 5 stars

Not good they limited your account and…

Not good they limited your account and errors while you play their trick is to let you spend your money them error it so you have no chance in getting your money, this is a very old trick suprised its come back again in 2020, these types of sites need to be closed down a true SCAM site

24 June 2020
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hi there,

We are sorry to hear of your dissatisfaction with our website.

If you would like us to investigate this matter further, can you please contact our support team on the following link : https://www.regalwins.com/support/

We look forward to hearing from you.

Kind regards,
Regal Wins Team

Rated 5 out of 5 stars

Very helpful staff sorted problem…

Very helpful staff sorted problem straight away
Wonderful women

24 June 2020
Unprompted review
Regal Wins logo

Reply from Regal Wins

Hi Sammie,

Thank you for your positive review and for taking the time to review Regal Wins!

We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Regal Wins.

Kind regards,
Regal Wins Team

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