Welcome bonus, which was a 100% deposit match for first 20£ deposit didn't add to balance and support hasn't got back to me yet, and it's been hours tho it may be due to it being late night early mor... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Deposited £20 and went to play, got a message..Your account is currently under review. Please contact our customer service team and quote Code 2...So contacted them, was pushed from pillar to post try... See more
Company replied
Deposited £50 and got 25% matched bonus then I won over £500 it vanished from my account balance due to wagering bonus rules what a big con ! They encourage you to deposit and then when you win don’t... See more
Really not impressed. Made a withdrawal request over a week ago, still not a sign of my funds in my account. Customer service friendly but can't tell me anything apart from advise to wait. No communic... See more
Company replied
Company details
About Regal Wins
Written by the company
Not only do we pride ourselves on providing players with access to the best games and gaming experience, we also aim to provide our players with the best customer service.
Climb your way up to our Loyalty club where you will be rewarded greatly for your loyalty with personalised offers gifts and offers epically for you!
Play anytime, anywhere with Regal Wins!
Regal Wins is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134
Contact info
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't use they took £200 out of my…
Don't use they took £200 out of my account and said I deposited it daylight robbery how many other accounts have they robbed. I feel sickened that they did this while I was playing, I had £34 in my balance there was a technical problem on their side when it sorted itself I had £234 so I thought I had a win, lost it all when I went in to deposit again it said I didn't have funds so I checked my bank it was empty, customer service was pretty rude with me saying I made the deposits, which I didnt, but you know what I'm still happy won't be using this site anymore please keep a check on your bank you just don't know when they will strike, great job you have guys robbing people, karma is sweet.

Reply from Regal Wins
DO NOT SIGN UP STAY CLEAR
After signing up they had no qualms about me depositing £70 playing a specific game I then won on a bonus at which point they suspended my account before it could be credifed to my remaining balance, after a 45 minute live chat of which I have screenshots of admitting liability of which my legal representative now has of which I warned would happen, they asked for front and back of bank card over an unsecured network no reputable casino would ask for this none of my online accounts have ever asked this, they have closed my account with my own remaining balance my money, I have instructed my legal representation to now go ahead and the GC have been informed, be warned this site will fraudulently withhold your own money I'm just lucky the agent I spoke to wasn't to clever in their responses when questioned, the amount of money isn't the issue and I fully accept loses in safe gambling its gblimg after all and one should prepare for loss but the issue is having your own money withheld an account closed and winnings kept with no explanation other than send me a picture of your bank card front and back, who even asks that? I'll have my day and hopefully the GC will shut these crooks down

Reply from Regal Wins
Fun to play but no cash out
The is cash game is just like the rest of so called cash out money. Only to find out when you get to nineties ( I’m at $92.10); you cannot get any more cash money wins. Nor be it the smash piggy bank, dice rolling bonus game or the main playing game(s). I have been playing over an week and half and have not seen any cash money win. I have over 10.2M and getting to the required coin cash out; which might take a while seeing I’m only getting 1K to 3K win. Also there lots and I mean lots of ads to watch (their money makers). One more thing if you write bad review; like this review, this review like others will not go out for reviewing to other players. Because this company will delete it so their reviews will look greater than actual ratings. These comments are my own playing experience while playing.

Reply from Regal Wins
Helpful customer service
Helpful customer service, fast payouts and good games, love the choice of slot machines.
Practically robbery
Absolutely the worst / rigged gaming site I have ever used.
I have used many many gambling sites over the past 3 years but non compare to the sheer rigging that can be seen here.
I understand gambling and how it all works but feel this site just takes the mick...
It's practically robbery..
It's clear there is no intention of ever making a payout on any of the games I played whilst on the site.
First and last time I'll ever use you.
If you had any decency you'd give me and no doubt thousands of others their money back.

Reply from Regal Wins
SCAMERS 100%
No comments-just scam.
Have played on the Book Of Dead slot bet £1. Maximum winning of 50 pence no more🙈 After 150 spins have received a bonus-fitrst time on the bonus game the symbol is king, winning is £14🙈🙈🙈 Have get the bonus one more time-on the bonus game the symbol is king🙄🙄🙄again, winning is £29🙈🙈🙈
Do not go and do not play in this cesspool,there are only Scammers,scammers again Scammers🙈🙈

Reply from Regal Wins
Worst casino ever!
Had to give this website a star to write a review! Absolutely shocking the games don’t load they give you the wrong information regarding which games are part of the bonus !shocking avoid this whole website ! Worst I think I’ve ever signed up to!

Reply from Regal Wins
Hi my user name Is alsman99 and my…
Hi my user name Is alsman99 and my account has been blocked can u advise on how to unblock it
Highly recommended to avoid.Scam site…
Highly recommended to avoid.Scam site with rigged games.

Reply from Regal Wins
I've played on far better sites £500 at…
I've played on far better sites £500 at £2 a spin not a single bonus game and 1 £20 win lost £500 in approximately 35 mins basically any win was ur stake back I understand its a random game of chance and play for enjoyment not a great deal of enjoyment here I'm afraid I'll be sticking to the more we'll known sites really should of read the reviews before hand account closed 😂😂

Reply from Regal Wins
Played 5 times and no wins at all,looks…
Played 5 times and no wins at all,looks like scam.

Reply from Regal Wins
Great customer service and selection of…
Great customer service and selection of games but the they are so biased it’s unreal. Opened and closed my account within 7 days. Played for an hour or so every night and don’t think I had a single bonus feature on any of the slots I played. Slingo had as many as 3 or 4 dud spins out of 10 with most numbers still available that meant you had no chance of winning unless you bought extra spins and then it just gets worse. Think this experience may have done me good in the long run and have decided to use GameStop and stop throwing money down the drain.

Reply from Regal Wins
I recently opend an account with Regal…
I recently opend an account with Regal Wins. They pay out straight away. I would give them more stars if i could. Had a few good wins this week. Hope my luck stays.
Customer service is excellent
Withdrawal times could be quicker. However customer service is fantastic, very quick to reply and helpful

Reply from Regal Wins
Bonus wasn’t added when I joined
Bonus wasn’t added when I joined, even though I asked for it. Had already had problems creating my account and had to do it twice, so I think that’s where the issue was. Anyway, Riley very helpful and was quick and efficient when he added it manually for me.

Reply from Regal Wins
Been on regal 3 years
Been on regal 3 years. What to say mmmm, was a great site until they decide to put a deposit limit on your account. won about 17k over 3 years but now limit to deposit £400 a month. basically playing low stakes you won’t win, play higher stakes like myself on certain games you will win. But take note the progressive jackpots on some game’s go down in value overnight. How can it go down £1000 overnight obviously they are scamming customers. Beware !!
Vip a waste of time you don’t get nothing out of it.

Reply from Regal Wins
Half Decent
To be fair I signed up and deposited £40 I won £300 and decided to cut an Run. This was Thursday 25/06/20. The funds have arrived in my account this evening. I decided to deposit another £40 to day and managed to get up to £330 again. But in all honesty Lost £240 on Book of Dead on £1.80 spins, spat my dummy out and closed my account. But to be fair to Regal, they are deffo a fair site with some good Games and I believe a very fair RTP. Difficult to get a good Review from me, but this site deserves it. 👍🏽

Reply from Regal Wins
Not good they limited your account and…
Not good they limited your account and errors while you play their trick is to let you spend your money them error it so you have no chance in getting your money, this is a very old trick suprised its come back again in 2020, these types of sites need to be closed down a true SCAM site

Reply from Regal Wins
Very helpful staff sorted problem…
Very helpful staff sorted problem straight away
Wonderful women

Reply from Regal Wins
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







