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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their effectiveness and quality, especially highlighting the laundry sheets and various cleaning items. Many appreciate the eco-friendly nature of the offerings, noting the reduction in plastic waste and the pleasant, non-overpowering scents. People also commend the company for its competitive pricing and efficient delivery service, often mentioning quick shipping and well-packaged orders. However, some customers experienced issues with specific products, such as dishwasher sheets leaving stains or certain scent boosters not dissolving properly. A few reviewers also noted discrepancies in product descriptions, like tea towels being thinner than expected or bin bags not fitting standard sizes. There were also occasional reports of damaged packaging upon delivery and, in rare instances, strong, unpleasant chemical smells on certain items.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and variety. Customers praise the effectiveness of... See more

Quality

Clients share positive opinions on quality, with many praising the effectiveness of laundry sheets and scent... See more

Delivery service

Customers consistently report positive experiences with delivery services. Many reviewers praise the prompt... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy ordering process... See more

Price

Reviewers mention positive feedback about price. Customers frequently praise the good and competitive prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

No turning back now! I started with laundry sheets, then cleaning products and I’ve now ventured into toiletries. I wanted to use more planet friendly products and reduce the amount of plastic packagi... See more

Rated 4 out of 5 stars

Good product, good price. DPD proved useless at delivering and returned the parcel back to sender, but REGN customer service responded without delay and posted the parcel out again via Royal Mail, wh... See more

Company replied

Rated 4 out of 5 stars

I use REGN most of the time now and I’m really glad to have discovered it. I’d reached a point where I was just really conscious of how much plastic I was throwing away and how much the products I was... See more

Rated 5 out of 5 stars

Love the laundry sheets, so easy to use and definitely washing everything as well liquid or powder. Foaming handwash is great too . Yet to use anti -bac or scouring pads or toilet bomb, but am confide... See more


Company details

  1. #214 of 258 best companies in Health and beauty shop

Written by the company

At REGN, our entire purpose revolves around developing ethical, eco-friendly products for the benefit of our valued customers and the environment. We are dedicated to the sustainable movement and do everything in our power to provide fellow eco-warriors with the products and resources they need to lead a more conscious life.


Contact info

4.2

Great

TrustScore 4 out of 5

303 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

One different from others

Really love my face cloths, took a star off because one of them is definitely different from the others (it’s label is different and it is obviously poorer quality than the others). Don’t know what that’s about but overall I am happy.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Super happy

Super happy with the product and SO happy to not have to spend so much. They are also really comfortable and easy to use.

26 January 2025
Unprompted review
Rated 5 out of 5 stars

Really lovely products

Really lovely products! I've been really struggling with wanting good cleaning products but not wanting rubbish plastic products that just fall apart in your hand.
This site was a welcome find with lots of great choices!

9 January 2025
Unprompted review
Rated 5 out of 5 stars

SO happy with my purchase

Been looking for some cotton reusable pads for ages as I have sensitive skin down there - these are perfect thank you so much!

Great price for everything that comes in the starter kit too, couldn’t be happier xx

20 January 2025
Unprompted review
Rated 1 out of 5 stars

Dryer eggs and fabric conditioner sheets

Purchased fragranced dryer eggs and fabric conditioner sheets. £20+. These did not add any fragrance to the washing at all. Contacted customer services who said I could return at my own cost for them to be tested to see if faulty and if the conclusion was that they weren't there wouldn't be any refund. I do not recommend buying from these. Wish I had read the reviews before wasting my money.

17 January 2025
Unprompted review
REGN logo

Reply from REGN

We’re disappointed to see this 1-star review, especially considering the circumstances. Let’s clarify a few things:

First, you contacted us about your concern that the fragranced dryer eggs and fabric conditioner sheets didn’t meet your expectations. We informed you that if the items were returned and found to be faulty, we would cover the return postage and issue a full refund. This is standard policy and ensures fairness for all our customers.

Your claim that you "wish you had read the reviews first" is confusing. We have hundreds of 5-star reviews from happy customers. The only negative reviews tend to come from people trying to return non-faulty items after use, which seems to be the case here.

If the products were faulty, we would have issued a refund without hesitation. However, returning items for testing ensures we can verify any issues, which is why we requested that step. It’s not unreasonable to expect this from customers who claim a product isn’t working as intended.

We’re sorry you feel your money was wasted, but it’s important to understand our process is in place to protect all our customers and maintain fairness. If you’d like to proceed with the return for testing, please reach out, and we’ll be happy to assist further.

Rated 1 out of 5 stars

Like wearing a fleecy nappy

Bought these in medium in the hope of ditching panty liners. They are literally fleecy material. Thick and annoying. They also move about. I felt like I was wearing a nappy. If you want to feel like you are wearing a nappy, you may get on with these but I hated everything about them. Period pants a lot more comfortable.

16 December 2024
Unprompted review
REGN logo

Reply from REGN

Thank you for sharing your feedback. We're sorry to hear that our sanitary pads didn’t meet your expectations. We understand that comfort is a personal experience, and while many customers have found them to be highly effective and comfortable, we appreciate that everyone’s preferences can differ.

Your comments are valuable to us, and we’ll take them into consideration as we continue to improve our products. If you decide to try something else from our range in the future, we’d love to hear how you get on.

Thank you again for your honesty and for giving our pads a try.

Rated 5 out of 5 stars

Great eco-friendly company

I’m have only recently discovered REGN, and have already placed a couple of orders. It’s great to find another eco-friendly site for personal and household items. It offers a good choice of products at competitive prices. The website is easy to navigate, ordering is straightforward and delivery communication good. I would definitely recommend this company.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Laundry sheets

Laundry sheets. Didn’t think I would ever swap from my established routine. Slightly conflicted now. These laundry sheets are fantastic. Thanks very much.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Love Regn’s Laundry sheets

Love Regn’s Laundry sheets.
Well priced so easy to use and get my laundry clean.
Delivery is quick and well packaged.
Contacted customer services with a query on one occasion and they replied promptly.
Happy to give this company my custom.

18 November 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been happy with the products I’ve…

I’ve been happy with the products I’ve had , reusable bamboo towels instead of paper one, soap sheets , bin bags foil. Have also sorted out Any queries I’ve had.
Disappointed to read a Trust pilot have put a notice to tell customers you have been wrongly displaying reviews. Won’t stop me using your products but learn from it. Can’t remember exactly last date of order

14 November 2024
Unprompted review
REGN logo

Reply from REGN

Thank you so much for your review and for sharing your experience with our products – we're thrilled to hear that you're happy with them, from the reusable bamboo towels to our soap sheets and bin bags. We also appreciate your acknowledgment of our customer service efforts in resolving any queries you've had.

We’d like to clarify the Trustpilot notice you mentioned. Rest assured, we have not been displaying fake or incorrect reviews. The notice was added because we displayed our Trustpilot score on our website without paying Trustpilot’s subscription fee. They charge businesses up to £1,000 per month for permission to use and advertise their own review scores. Unfortunately, this notice implies something misleading, which unfairly suggests that we may have manipulated reviews – something we would never do.

We’re committed to transparency and ethical practices, and while this situation is frustrating, we want to assure you that our reviews are 100% genuine, written by our amazing customers like you.

Thank you for your continued support and for giving us the opportunity to clarify this issue. If there’s ever anything we can do to help, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Not used yet happy customer

Not used yet . But opened box looks box to looks . Everything there product looks fantastic . And will be a great present. Would purchase again . Delivery was quick and free . Happy customer.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Caring

Lovely products, a go-to for all things eco. Promptly and carefully delivered.

30 November 2024
Unprompted review

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