Perry Clayman Project - PCP Reviews 

I came into PCP as a scared 19 year old completely flat on my face and lost in my addiction, this place has worked me a miracle it really has. Andy, Micheal & Amanda are the most amazing people and they have helped me so much in learning about why my mind thinks the it does and helped me on the days I’ve felt scared and low. I’ve met so many great people in here and made some brilliant friends, I’m just so thankful I made this step as I was so arrogant about coming to rehab - but it was the best decision I’ve ever made. 100% recommend, if you need help - make the step.

I’m really grateful to Andy Michael,Amanda and the whole team at pcp. I feel like I have been giving the tools to lead a sober life. I would recommend to anyone struggling.

When I first attended PCP Luton I was in a very dark place with alcohol I want to leave on my first but the staff were very support and welcoming I decided to stay it was the best choice of my life, after 10 days of treatment I feel I have achieved so much with the help provided to me. I would highly recommend anyone who want to change there live please give them a chance to help you. My councillor Andy is an amazing guy, he is highly dedicated and genuinely want to save live.

Thank you PCP and a special thanks to Amanda, Michael and Maria. I spent 6 weeks in the rehab and learnt so much about myself and managed to stop drinking without any problem at all. I used to drink 3 bottles of wine a day and couldn’t stop. Now I am back at home and doing really well. Thanks for everything guys you have saved my life.

I have just completed my 8 week residential treatment and am so pleased I decided to go to PCP. When I entered PCP my life was in tatters and my wife and family had deserted me. The attention and treatment I received was amazing, I have not even felt like drinking once since I entered their doors. I realised I was the one that needed to change and the counsellors helped me do this and I now have my whole life ahead of me. I now have my family back and I have support. Looking forward to seeing everyone in aftercare. Thank you PCP

My partner was in the treatment centre and everyone was so nice and really understood the trauma we both were going through at the time. When everything was calm and settled they took time and patience to untangle the dysfunctional world you slip into in the midst of addiction and with the help of everyone we all were able to get our family back on track. What a fantastic place and they really understand what you need.

I have to say this is the best we have might have been to. It's my third one and it's only focused on the 12 steps I would not believe the negative reviews I would say there are people who don't willing to accept They have an illness.

I'm currently at this treatment center and I can assure you staff are decent. If you want to go and use or you want to ruin your life go and do it if you want to get better sit down and accept it and work the program.

Please ignore some of the reviews you read below.
Unfortunately, and I have seen this myself first hand, the negative reviews you see here are from drug and addicts and mainly alcoholics (the nasty ones - I know, I am one!) - the one's who didn't make it through PCP's amazing rehab programme. I am now 4 years sober but many people simply do not make it to the end of the programme or relapse shortly afterwards - this is purely down to the fact that they weren't motivated or hadn't truly 'had enough'. They have decided to 'blame' (PCP in this case) - this is what us alcoholics do. If you look past the bad reviews, there are also many amazing reviews, from genuine people like me, the ones of us (we are out there!) who made it - we got clean and sober.

When I was at PCP, their amazing staff showed me that there was a real life of happiness in sobriety and that if I put my recovery first I could achieve anything in life, everything would fall into place - which it has. All the team, Michael, Kieran, Amanda, Maria, Geraldine - all fantastic, dedicated people whose only goal when they wake up every morning is to help someone. The programme on offer at PCP is first class, and better than the Priory and some of the other expensive clinics. Not only that the detox is carried out by very caring Nurses who are on-site every day and a team of 24 hour staff. Someone mentioned meals, yes at PCP before you had to cook your own meals, but now they have a chef cooking all meals, so everything is provided.

If you are looking for detox and rehab for someone you know, look no further, but only if you or the person you are looking for really wants it. The only person that will make a success or your life and achieve sobriety is you - it takes courage and hard-work but the team at PCP will show you how to do it, teach you how to change your attitude, change your behaviour and ultimately change your life. Couldn't recommend more highly.

Worst rehab ever. One particular counsellor Michael talks about his problems all the time. Disgusting accommodation.such a joke needs to be shut down. They don't care about you only the money. Amanda is Great through.

I spent 5 weeks at PCP Luton after relapsing multiple times and attending 2 separate “luxury” treatment centres in London and in South Africa…. I was very reluctant to engage with a 12 step program as I didn’t understand the spiritual aspect of the illness of addiction and was very reluctant to engage when I first arrived at PCP Luton (having initially booked a 10 day detox)… I ended up extending my time there for a total of 5 weeks as I finally realised that I was willing to surrender to a solution that had worked for so many others and that I was completely broken by a life that WAS going to kill me. The reason I was able to entirely hand myself over to their program instead of living in my own denial and self loathing / fear was entirely down to the quality of the counselling staff (nurses included) and the people I was at PCP with, who were a massive source of strength and support. The counselling team including Amanda, Kieran, Geraldine and Michael to name but a few will tell you what you need to hear (not always what you want to hear!) and are always on hand to help you through your own process - I could not emphasise enough how much their care and experience has saved my life. More importantly, they made me understand that ultimately, recovery and it’s responsibilities sit with me and without fully surrendering and following simple instructions that the counselling team clearly explained to me in tandem with the thorough and high quality paperwork (authored by Michael and the team), that I had everything I needed to get well. There were many tough days throughout my 5 weeks but with the right attitude and open mindedness, PCP Luton is a special place which gives the gift of the ability to start a new, happier life.

This is a follow up from the previous review.
This place is a money making machine and nothing else. After submitting a formal complaint on leaving after 5 days, PCP have taken no responsibility. They failed to do a urine sample upon arrival and have come back with I wasn’t capable, I mean this is mandatory?! I wasn’t given any equipment to provide a sample. The submission is done over zoom with a doctor and the signal constantly cut out. Every member of staff lied in Deborah Griffith’s finding report on what happened during my stay. I was charged £5,495 for a two week detox, they refuse to give me a vat receipt or breakdown of how this cost was calculated, you’ll see from below reviews that others were charged a lot less! All staff including Amanda who manages PCP Luton have lied about what I did and didn’t say and denied all knowledge of saying to myself and my partner when I left that “she felt I had been let down” DO NOT GO HERE!
Re PCP Chelmsford if you ever wondered why that closed down see the below - Note CQC are totally independent

PCP Chelmsford have been put into "SPECIAL MEASURES", not something that is done often. This means serious problems.

Also, this -

“The Registered Provider (PCP) must not admit any service users who require a new course of detoxification treatment from addictive substances without the prior written agreement of the Care Quality Commission.”

The regulator has stopped them admitting any new clients without the CQC's permission !!!!!!

And this!!!!

“And this - The Registered Provider must provide the Care Quality Commission with a report setting out the actions taken or to be taken in relation to conditions above by 23 April 2021 and every Friday after that. The report must also include the following…….”

So they have to provide CQC with a weekly report to stay operational!

This sort of explains why the old Registered Manager of PCP Chelmsford (JP) was removed from his position, and worse still why PCP are now advertising for a new Registered Manager and wait for it "Problem Solver" on Indeed. So it seems that the current manager (ZI)'s days are also numbered.

The CQC rated PCP Chelmsford "Safety" as INADEQUATE! They rated the "Leadership" as INADEQUATE. Their overall rating for the service was INADEQUATE!

Specifically, the CQC state -

1. The service did not provide safe care and treatment.
2. The service did not manage medication safely.
3. Leaders did not demonstrate that they fully understood their responsibilities.

What MUST they improve in the next 6 months or face possible closure?

• The service must ensure that it follows the government’s guidelines on Covid-19: infection prevention and control.
Regulation 12(1)
• The service must ensure that staff follow the services Covid-19 risk management plan to protect clients and staff.
• The service must ensure that they manage medication safely and follow national guidance. Regulation 12(1)
• The service must ensure that it follows the guidelines which are set out in the drug misuse and dependence – UK
guidelines on clinical Management (also known as the Orange book) when providing medical detoxification to
clients. Regulation 12(1)
• The service must ensure staff regularly check all medical equipment to ensure it is working correctly. Regulation 12(1)
• The service must ensure that it reports and investigates incidents in line with their policy. Regulation 17(1)
• The service must ensure that it implements a robust governance system to monitor the effectiveness of the service.
Regulation 17(1)
• The service must ensure that it responds to and investigates complaints in line with duty of candour. Regulation 16(1)
• The service must ensure it has a system in place to record and monitor risks to the service. Regulation 17(1)

This place is unfit for use and I am taking legal action despite their lack of response.

Worst rehab ever! I’ve just had the most frightening experience their, they got my detox medication incorrect which pushed me into horrendous withdrawal. I was then accused of lying to the doctor when I know I told the truth and my partner can back me up. They never managed to get my own medication and basically left me in complete pain, mentally and physically. The therapists are condescending and rude, Kieran in particular. Only knew me for a few days and treated me like and child and accused me of being someone I wasn’t! I left after 5 days and will be making a full complaint to the CQC. They ship you off to a different house basically unsupervised! An un safe place. Do not go here if you’re expecting a “normal” rehab facility. Dirty rooms which are unsafe. WORST EXPERIENCE EVER

You will be told before admission that will get 1.1 counselling daily, have access to food 24.7, have a comfortable room, take turns cooking and the premises will be clean. Not the case, no 1.1 counseling, food is cornflakes which you can have for breakfast and then any other time. You will never cook. The place is dirty. You will be stuck in you room with nothing to do except for about one meeting a day and a bit of homework. If you can not sleep tough luck. The worse thing is that if you can not take being stuck in your room with nothing to do and leave you will not get a refund. My relative paid for three months left after two weeks ( which many do) and they refused to refund anything. They have term in the contract which is a breach of trading standards but which they enforce. They prey on desperate loved ones and vulnerable addicts. They take your money and do not deliver. Good honest rehabs are required, this is not one of the,

Absolutely dreadful place.
Treat you like an animal.
Its all about getting your money.
Perry Clayman is a scammer

I paid £1000 for a weeks rehabilitation, unfortunately i could not attend as i had a life threatening head injury, PCP offered £500 reimbursement.
i was extremely ill and accepted their offer however they are no longer willing to compensate this money.

The support during my visit and the work being done to help those most vulnerable. The majority of the therapist have past experience which they use to benefit those attending the centre.

I didn't want to nor had any intention of writing this review, but felt compelled... please read on and ill explain...

Firstly, alcohol has been a long term struggle for myself, and I'd hit the bottom..

So, day 2 of going cold turkey, sweats, hallucinations etc.
I'm sure I dont need to explain that I wasn't quite in the right frame of mind, google searched and phoned PCP

I phoned PCP company and spoke to James who was polite and informative. I explained I was on day 2 of detoxing and was really not with it in regards to my mental state.

Here ends the good review!

After a discussion that i barely remember,I opted for a 2 week rehab and paid £1000 deposit on my credit card, and filled out an online submission form to secure a bed.

I now decided to Google the location after paying (wrong way of doing things, I know but as I said, my thinking and logic were far from clear at this time). And immediately decided this wasn't for me, incidentally, the total for the stay for a fortnight was £4500)

I didn't expect luxury, but I didn't expect the clinic to be situated on an industrial estate in Luton.
I looked on Google Earth and this confirmed it wasn't for me as the first image I saw was the 'Black Bull' public house situated next door... I searched again, with a more level head and found a clinic situated in the countryside which I felt would suit my personal choice and journey better. (£2000 more but I felt I had a better chance of recovery here).

So, I phoned PCP, explained the situation, and that I'd chosen a different clinic that I believed would be more beneficial to myself.
I also explained that I required my deposit back to pay the extra for the preferred clinic.

I was told in no uncertain terms that the deposit was nonrefundable. I almost begged and explained that I needed it to pay for my rehab my chosen location or it wouldn't be affordable.

I honestly thought that the job James does, which is apparently for the benefic of addicts, he would understand the situation, return the deposit and wish me luck on my chosen path.

Quite the opposite, I was again told I wasn't entitled to a refund as I'd filled out the submission form.

bear in mind I hadn't used any of the services offered,which I believe means the money should lawfully be refunded, infact the only correspondence was a handful of email and calls from my phone.

Anyway, I did raise the funds and attened the other clinic, and it was a choice well made, I'm nearly five weeks sober and taking each day as it comes.

the down side is the £1000 deposit is now due on my credit card which I have no way of paying after opting for my preferred rehab, and Its getting more overdue and more stressful,

Stress, is one of my triggers for drinking - and I used to drink to pretend, and almost believe things weren't happening and would go away..

I feel strong at the minute, and I'm hoping things don't get on top of me too much and I turn back to drink.!
The wife is supportive and ensures me we'll get through it, although her mannerisms tell a different story.

Ironically, it could, be PCP, who 'specalise' in this treatment play a part in my relapse.

Still waiting for your call perry , ? Call me so we can sort this out . Thanks john

Brilliant program, great staff and lovely atmosphere. Going to PCP Luton was the best decision l have ever made. I was fortunate to do 12 weeks there and can honestly say it has changed my life! The staff are extremely caring and knowledgeable and l learnt so much about my addiction and more importantly how to live a better and indeed sober life. Today I am celebrating 6 months of sobriety! However, l couldn't have done it without the support and loving help of the staff. I would like to say a special thank you t Amanda and Michael for making my treatment and on going recovery a success. I can't praise this place enough. Kind regards Debra

What can I say to give pcp the praise it deserves? Well the thought instantly comes to mind that it HAS saved my life. I finally have joy and a sense of purpose for the first time in 20 or so years and its all because of the staff at pcp. An amazing friendly group of people who genuinely care about the disease of addiction. I cannot thank them enough expecially Dell. If you were hopeless like me and broken then all I can suggest is go there with an open mind if nothing else has worked for you. I can't thank them enough.