Pretty simple to use but there don’t have the any control over the chain using BCS chain with third part partners for approval and according to customer service there is no guarantee to any transactio... See more
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See what reviewers are saying
Due to exchange withdrawal limitations, I have done two transactions, and both of them went successfully. For Relaypey users, the most important thing should be patience. The 25-minute timer shouldn't... See more
Excellent service Have been using relaypay over 1 year now. Almost every transaction went smoothly and completed within seconds The only one time I had a delay and that was due to an issue on my r... See more
"It Just works" Extremely impressed with Relay Pay, it made receiving an AUD payment from crypto simple. Start to finish it was less than 30minutes to set up an account, verify and have the money i... See more
Company details
- Cryptocurrency Service
- Currency exchange service
- Ecommerce solution provider
- Money transfer service
- Non-bank financial service
- Payment service
About RelayPay
Written by the company
RelayPay is a payments FinTech company based in Sydney, Australia. We won the Finder Innovation Award for Banking and Payments in 2023 and have processed over 150M AUD since inception.
📈Grow your business — accept #crypto, get paid in dollars.
💳Pay any #BPAY bill with crypto.
🏦Easy crypto to AUD bank transfers.
RelayPay is an authorised representative of an Australian Financial License (AFSL) for Non-Cash Payments. And registered with AUSTRAC as a Digital Currency Exchange services provider and Independent Remittance Dealer.
📈Grow your business — accept #crypto, get paid in dollars.
💳Pay any #BPAY bill with crypto.
🏦Easy crypto to AUD bank transfers.
RelayPay is an authorised representative of an Australian Financial License (AFSL) for Non-Cash Payments. And registered with AUSTRAC as a Digital Currency Exchange services provider and Independent Remittance Dealer.
Contact info
Kent Street, 2000, Sydney, Australia
- support@relaypay.io
- relaypay.io
You should know
4.3
Excellent
242 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Crypto purchase via PayID - Ok but could be better
Positives - Quick transfer, cheap rates
Negatives - No transaction number provided, no email confirmation until after transaction complete, website refreshes immediately after customer payment, a bit tricky to find orders pending & past on user profile.
19 July 2021
Reply from RelayPay
Thank you for taking the time to leave a review. We are sorry to hear that your experience with RelayPay wasn't the best. Every feedback helps us do better.
Simple and easy to use
Simple and easy to use. Fastest and cheapest way to liquidate crypto!
3 July 2021
Reply from RelayPay
Thanks for your feedback!
This exchange is fantastic
This exchange is fantastic. It's fast and efficient. Transferred funds quickly the same day received. Great way to buy bitcoin and other cryptocurrency in Australia.
28 June 2021
Reply from RelayPay
Hey Georgia,
Thanks for being our customer! Appreciate your feedback.
Phenomenal product
Phenomenal product - fast, efficient, clear, reliable. A+!
22 June 2021
Unprompted review
Reply from RelayPay
Thanks, Brian!
Easiest and super fast bitcoin purchase…
Easiest and super fast bitcoin purchase ever. Well done Relaypay!
16 June 2021
Unprompted review
Reply from RelayPay
Thank you for your feedback!
Insanely fast settlement!
11 June 2021
Unprompted review
Reply from RelayPay
Thank you, appreciate your feedback.
Reply from RelayPay
Thank you, Bob, for using RelayPay!
Reply from RelayPay
Thank you for your feedback!
Wrong Account
I made a mistake with my transfer and RelayPay worked with me to rectify it. Thank you.
4 June 2021
Reply from RelayPay
We are glad you had a great experience with RelayPay, Kevin. Thank you for being our customer!
Reply from RelayPay
Hey Lea, thank you for your feedback!
Great Experience
Transferred to bank account for the first time and the whole experience was seamless and easy to navigate. Thanks RelayPay, will definitely use again!
9 May 2021
Reply from RelayPay
Thank you for taking the time to leave your review. We are happy to hear that you had a great experience with RelayPay.
Quick and Efficient
I have used RelayPay to transfer money. It was quick and efficient.
5 May 2021
Unprompted review
Reply from RelayPay
Thank you, Burak, for using RelayPay and for your positive feedback.
Thank you RelayPay!
30 April 2021
Reply from RelayPay
You are most welcome. We are glad you are enjoying using our platform :)
Reply from RelayPay
Thank you, Hecktor! Appreciate your kind words.
The best exchange for buying bitcoins
The best exchange for buying bitcoins. I really love u guyz
24 April 2021
Reply from RelayPay
Thank you, Peter :) sending love back from the Team!
Reply from RelayPay
Thank you for your feedback! We always put our customers first :)
not once but twice this relaypay…
not once but twice this relaypay returned my funds without any reason or notification
13 April 2021
Reply from RelayPay
Hi, we are really sorry for your experience. We tried to reach you yesterday about this case. The summary is we found out that the expected transaction amount was $450 AUD but you sent us $400 instead and then created another transaction afterwards with correct amount. Our current business model is non custodial and depending on exact $ transfers for the secured crypto price for the purchase transaction, this is why your transfer became orphan and refunded to original account.
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