Delivery was a little earlier than booked but totally fine as I hate waiting for things to arrive so I was over the moon. The guy was lovely he put it exactly where I asked him too though I was surpri... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
If I could give this company 10 stars I would. My new washing machine was delivered within 46 hrs. How fantastic. Cheap prices, easy transaction,no problems at all. Delivery guys were great to. S... See more
Company replied
I can't rate your company highly enough to be fair. Fantastic products at really good prices. Brilliant experience from ordering to delivery. Kept informed with updates and tracking for delivery. Bri... See more
Company replied
Delivery was spot on. Unpacked our new fridge and freezer, took the old ones away and placed the new ones where we wanted in the kitchen. They are working well and very good value and quality for the... See more
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Company details
- #130 of 193 best companies in Electronics store
- #36 of 48 best companies in TV shop
Written by the company
Established in 1960, RELIANT have over 60 years’ experience in supplying the latest home electrical equipment at great prices and supported by first-class customer service. As one of the UK’s leading retailers in our sector, we have a rich history of delivering excellence. But we don’t just sell products, we deliver, install and support with product knowledge throughout the customer journey and that’s why they keep coming back to us. We're committed to bringing customers the widest choice of top brand electricals available via our online digital channels and showrooms. We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry. At Reliant we have excellent relationships with the leading electrical suppliers, enabling us to offer the top brands for televisions, washing machines, dishwashers, fridges, freezers and many other electrical items. We’re proud of the service we deliver across each team and that’s down to our people, highly capable colleagues, fully committed to customer satisfaction.
Our Promise
Free Delivery + Free Warranty + Price Match
We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry.
In addition to excellent service, we offer Free Fast Delivery, including next day delivery if ordered before 1pm. We also offer a Price Match Guarantee as we're confident we have the best prices and we also provide a Free Warranty, with many products including a Free 5 Year Warranty.
Contact info
GRANARY BUILDINGS, MYTHOP ROAD, FY4 4XB, BLACKPOOL, United Kingdom
- 0330 057 7142
- customer.service@reliantdirect.co.uk
- reliant.co.uk
4.5
Excellent
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 74% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All round great experience
All round great experience, only the test of time will tell the machine standard but the delivery, purchase etc very satisfactory indeed.
16 May 2026
Reply from Reliant
Thank you for your 5 star review we really appreciate it.
3 amazing products at reasonable…
3 amazing products at reasonable prices. Everything was smooth from start to finish accept my delivery, which is SEPARATE company and they even refunded me my delivery fee after informing them of my troubles. Will use again
4 May 2026
Reply from Reliant
Thank you for your 5 star review we really appreciate it.
Great after service from Ellie
Great after service from Ellie, customer care, who efficiently and expedient solved my problem. Would recommend Reliant
19 May 2026
Unprompted review
Reply from Reliant
Thank you for your 5 star review we really appreciate it.
Service and value
15 May 2026
There was mix up with the delivery…
There was mix up with the delivery address, but the driver soon sorted it out.
22 May 2026
Unprompted review
Reply from Reliant
Thank you for your 5 star review we really appreciate it.
Reply from Reliant
Thank you for your 5 star review we really appreciate it.
The kitchen is good
The kitchen is good, quick to assemble, and looks perfect. Contact with the supplier was great. Fast shipping. I recommend it.
9 May 2026
Reply from Reliant
Thank you for your 5 star review we really appreciate it.
Delivery was a little earlier than…
Delivery was a little earlier than booked but totally fine as I hate waiting for things to arrive so I was over the moon. The guy was lovely he put it exactly where I asked him too though I was surprised he delivered on his own. Being a washing machine I expected 2 man delivery, anyways all plumbed in and working great. Thankyou ever so much was a bargain price for a 12kg no complaints from me
7 May 2026
Reply from Reliant
That's good to hear thankyou for your 5 star review, we appreciate your kind words and your custom.
I had to cancel my order and Customer…
I had to cancel my order and Customer Service was very helpful and understanding why. The 5 stars are for their CS,.
8 May 2026
Reply from Reliant
Thankyou for your 5 star review, we appreciate your kind words and hope to help you in the future.
I honestly think Reliant are a…FANTASTIC !!!!!
I honestly think Reliant are a FANTASTIC company. I ordered a fridge freezer and it was delivered 3 days later and is absolutely worth every penny I spent on it !!!!
I bought it for someone else and they keep ringing me up to say what a wonderful fridge freezer it is !
15 May 2026
Reply from Reliant
Thank you for your feedback and great review of our service and products.
Dean did a fab job
Dean did a fab job, brought our washing machine up 4 sets of stairs and brought it in as well.
3 April 2026
Unprompted review
Reply from Reliant
Thank you for your feedback, its good to hear Deans getting his steps in. I will pass on your praise to him and his manager.
Reply from Reliant
Thankyou for your 5 star review, we appreciate your kind words and your custom.
Reply from Reliant
Thankyou for your 5 star review, we appreciate your kind words and your custom.
Easy to order delivery very quick and…
Easy to order delivery very quick and on time courier pleasent and well mannered
7 May 2026
Reply from Reliant
Thankyou for your 5 star review, we appreciate your kind words and your custom.
Excellent start to finish
Excellent start to finish. Kept up to date delivery on time installed correctly over all. And love the washing machine that was order looks fantastic works great
21 April 2026
Reply from Reliant
Thank you for your feedback and great review of our service and products.
They dropped the oven and then asked if…
They dropped the oven and then asked if they could leave it outside for the night as didn’t think they could fit it through the door until someone came to fit it the next day !
8 May 2026
Compensation activated and refund on its way
Well it was damaged on arrival but did not interfere with the operation so got in contact with customer services and they SAID that they would give me a £30 refund.
I AM STILL WAITING when are you going to do the refund or is the just bollocks remember I can still send it back Amended to my original post reliant have now been in touch and the refund has now been activated so I thank them for there prompt reply after I have made my review I will shop at reliant again because they offer good reliable appliances at affordable prices
15 May 2026
Reply from Reliant
Was nice speaking to you earlier on the phone, I've e-mailed you a copy of an invoice for your damage allowance, regards Antony
It was standard
7 May 2026
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