Remarkable Sweet Shop Reviews 

351
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide range of unique and delicious products, especially the fudge, which many consider the best. People frequently highlight the exceptional quality and freshness of the treats, finding them exactly as expected. The staff receives high acclaim for being super friendly, helpful, and welcoming, often going above and beyond to assist. Reviewers also appreciate the smooth ordering process, excellent communication, and thoughtful packaging. However, some customers also noted that certain products were too sweet for their taste, with a few even finding them inedible.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers describing the fudge and other treats as... See more

Staff

Customers had positive experiences with staff, frequently describing them as super nice, friendly, and... See more

Service

Users describe positive interactions with service, consistently highlighting it as very good and even... See more

Quality

Consumers find quality to be positive, with many reviewers praising the delicious handmade fudge and its... See more

Order

People report positive experiences with order, highlighting the ease of ordering and prompt dispatch.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lynette and Yurina at the airport location were amazing and super helpful and kind, loved their energy and enthusiasm. The sweet store had an amazing range of products and delicious fudge. Highly reco... See more

Company replied

Rated 5 out of 5 stars

A beautiful little shop and it was filled with amazing items that I had never seen before and they had an amazing variety of brands and products that were really unique and it was a life changing expe... See more

Company replied

Rated 5 out of 5 stars

I bought a selection of individual fudge flavours. All were delicious. I have also purchased two selection boxes for friends for Christmas. A great product.

Company replied

Rated 5 out of 5 stars

Speedy acknowledgement of order and details of processing of order. Extra speedy of despatch of order and again explanation of courier pick up and nec minute my goods had arrived. Fastest delivery... See more


Company details

  1. Sweet shop

Written by the company

A retail confectionery experience with destination traditional sweet shops, online shopping and wholesale division, presenting an extensive international product range and a vast array of scrumptious homemade fudge.


Contact info

4.8

Excellent

TrustScore 5 out of 5

351 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(351)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Airport store

Airport store. Lady was amazing. Was wonderful to see her passion and enthusiasm in her job. So helpful, warm and welcoming

13 October 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Our staff at the Airport are such amazing oompa loompas! 🥰 We are so glad that you received such fabulous service! we look forward to seeing you down here again!! Or get your fix on our wonderful website! 😍

Rated 5 out of 5 stars

fab site

easy to navigate the website!

6 September 2025
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

So happy that you enjoyed our website and found everything you needed! We look forward to your next order!

Rated 1 out of 5 stars

Great fast service and an extra treat…

Great fast service and an extra treat given 🥰

25 September 2025
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you so much for your lovely words! It looks like the star rating might’ve had a little mix-up, but we’re so glad that you enjoyed the fast service and extra treat! 🍬💛

Rated 5 out of 5 stars

Excellent communication, excellent packaging + a pleasure to trade with.

They were a pleasure to buy from. Excellent communication, excellent packaging and a pleasure to buy from from placing order to receiving goods.

18 September 2025
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your sweet review!! We are so happy to hear you had such a fabulous experience! We look forward to making your sweet dreams a reality in your next order with us!

Rated 4 out of 5 stars

Website offered free trial fudge but…

Website offered free trial fudge but then gave no ability to enter a code and claim the fudge to try. Nonetheless I went ahead and ordered!
Aniseed balls were fab and raspberry fudge was also excellent.

23 September 2025
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your review! We have a little note that pops up when you first go into our website mentioning to pop your fudge sample choice in the comments section at checkout — sorry if that wasn’t clear this time!

We’re so glad you went ahead and ordered anyway, and thrilled to hear you loved the aniseed balls and raspberry fudge. Hope to serve you another sweet order again soon! 😊🍬

Rated 5 out of 5 stars

Fast service

Fast service, well presented and I could track the process all the way.

1 October 2025
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your sweet review!! We're so happy that you had a good online experience with us

Rated 5 out of 5 stars

Fast delivery

Fast delivery ( and my dad loved the fudge!)

6 September 2025
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your sweet 5 star review!

Rated 5 out of 5 stars

Fantastic

Got my order quickly and efficiently without issue, great value will definitely be back

11 September 2025
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your sweet review! We look forward to delivering to you again soon :-)

Rated 5 out of 5 stars

Needs to be tried

Quick delivery, properly packaged and really good product.

13 September 2025
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your sweet 5 star review! We are so happy that you have had a good experience!

Rated 3 out of 5 stars

Packaging issue

I bought a few things to take overseas for friends but two out of four bags had rips in them so the candy had gotten everywhere once it arrived. A bit disappointing but the candy itself is good

1 September 2025
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Hi Sam, more than happy to replace these if you'd like to drop us a line. Our sincere apologies for the burst bags!

Rated 5 out of 5 stars

Thoughtful packaging

Thoughtful packaging, the little box.
The enclosed lollipops were a nice and appreciated touch

1 September 2025
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your sweet review! We appreciate you noticed the little touches :-)

Rated 5 out of 5 stars

So nice to have some old favourite…

So nice to have some old favourite treats, arrived quickly and in good condition.

8 September 2025
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Reply from Remarkable Sweet Shop

Thank you for your sweet review!! We are so happy that you found some old favourites to make your day extra special and bring in those good memories!

Rated 5 out of 5 stars

Lollies for Father’s Day

Awesome service once again

6 September 2025
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your sweet review!! i am glad that your Father's Day gift got to you in good time!!

Rated 1 out of 5 stars

Don't recommend

I tried a gift box of many varieties. Found almost all to be too sweet for my taste. A few I found inedible. Would not recommend or purchase again.

15 August 2025
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thanks for the feedback. As a sweet shop, our treats are definitely on the indulgent side — it’s what we’re known for! That said, we know taste is personal and we do have a wide range of flavours! We’d be happy to recommend something to you next time!

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