Remarkable Sweet Shop Reviews 

351
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide range of unique and delicious products, especially the fudge, which many consider the best. People frequently highlight the exceptional quality and freshness of the treats, finding them exactly as expected. The staff receives high acclaim for being super friendly, helpful, and welcoming, often going above and beyond to assist. Reviewers also appreciate the smooth ordering process, excellent communication, and thoughtful packaging. However, some customers also noted that certain products were too sweet for their taste, with a few even finding them inedible.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers describing the fudge and other treats as... See more

Staff

Customers had positive experiences with staff, frequently describing them as super nice, friendly, and... See more

Service

Users describe positive interactions with service, consistently highlighting it as very good and even... See more

Quality

Consumers find quality to be positive, with many reviewers praising the delicious handmade fudge and its... See more

Order

People report positive experiences with order, highlighting the ease of ordering and prompt dispatch.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lynette and Yurina at the airport location were amazing and super helpful and kind, loved their energy and enthusiasm. The sweet store had an amazing range of products and delicious fudge. Highly reco... See more

Company replied

Rated 5 out of 5 stars

A beautiful little shop and it was filled with amazing items that I had never seen before and they had an amazing variety of brands and products that were really unique and it was a life changing expe... See more

Company replied

Rated 5 out of 5 stars

I bought a selection of individual fudge flavours. All were delicious. I have also purchased two selection boxes for friends for Christmas. A great product.

Company replied

Rated 5 out of 5 stars

Speedy acknowledgement of order and details of processing of order. Extra speedy of despatch of order and again explanation of courier pick up and nec minute my goods had arrived. Fastest delivery... See more


Company details

  1. Sweet shop

Written by the company

A retail confectionery experience with destination traditional sweet shops, online shopping and wholesale division, presenting an extensive international product range and a vast array of scrumptious homemade fudge.


Contact info

4.8

Excellent

TrustScore 5 out of 5

351 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(351)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They are a lollie i get every time we…

They are a lollie i get every time we go to the south Island in NZ. I can no longer travel. So to be able to get them by post is outstanding.

11 September 2025
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

thank you for your sweet 5 star review!! We are so happy that you get to enjoy sweets delivered to your door :-)

Rated 1 out of 5 stars

There is no jelly belly. Staff not good

There is no jelly belly YUM and not YUM, the staff is not good.

11 August 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Hi Nino, sorry your visit wasn’t as sweet as expected. Our Jelly Bellys have been very popular and more are on the way, though stock arrives in stages from overseas. We appreciate your feedback and will share it with the team. Please feel free to reach out to us directly at -admin@rss.co.nz- so we can look into this further.

Rated 5 out of 5 stars

Beautiful little candy shop in Queenstown

A beautiful little shop and it was filled with amazing items that I had never seen before and they had an amazing variety of brands and products that were really unique and it was a life changing experience. I currently live in nelson nz and it was my first time to Queenstown and it had a great felling.

4 August 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you so much for your sweet review! We’re absolutely thrilled to hear that your visit to our shop was such a memorable part of your first trip to Queenstown! It means the world to us that you found our range of goodies so unique and special — we love curating a little world of sweet surprises! We hope the magic of your visit stays with you all the way back in Nelson, and we’d love to welcome you back anytime you’re in town again

Rated 5 out of 5 stars

The sweetest shop

The best sweet shop I’ve been to in NZ! The owners are the sweetest people! Super kind and helpful.

29 July 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your sweetalicious review! We love of oompa loompas and Boss Lady too :-)

Rated 5 out of 5 stars

Top notch service.

The staff in this store were only too pleased to make our experience fun and informative. The service was excellent!

21 July 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your lovely review! So happy that you had amazing service! We do hope to see you again soon :-)

Rated 5 out of 5 stars

Both the Staff(2 ladies) working this…

Both the Staff(2 ladies) working this afternoon have a very good customer service….those smiles and very helpful in packing the sweets.

14 July 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your sweet review! we are so happy that you had an enjoyable experience.

Rated 5 out of 5 stars

They are super positive

They are super positive, kind and helpful. Have so many sweets to choose from it’s hard not to get a lot they also have a nice variety

9 July 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your sweet positive review! We hope to see you again soon!

Rated 5 out of 5 stars

Lovely shop person

Lovely shop person. So helpful and great friendly person. Thanks Lynette

8 July 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your review and kind words! Lynette is a great bubbly staff member! We will be sure to let her know! Hope to see you again soon!

Rated 5 out of 5 stars

Very friendly staff that let us sample…

Very friendly staff that let us sample many fudge flavours

8 July 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your sweet review! We're so happy that you enjoyed sampling our fudge - our team loves helping you find your favourites! see you again on your next adventure!

Rated 5 out of 5 stars

Best fudge and serving

Amazing service and such great fudge. We will be back.

8 July 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your sweet review! We look forward to seeing you again soon!

Rated 5 out of 5 stars

Lynette at the airport had a welcoming…

Lynette at the airport had a welcoming and bubbly presence who fed me loads of fudge that was SO GOOODDD I caved and bought 4 squares… you have to try

7 July 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your sweet words! We're so happy that you enjoyed our fabulous fudge! We hope to see you again soon!

Rated 5 out of 5 stars

Fantastic variety & happy staff!

Fantastic variety but mostly impressed with the friendly and helpful service! The lovely sales lady was chirpy and passionate about sweets at the Queenstown domestic airport store.

7 July 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your lovely words! we're so glad that you felt welcome in our cosy wee airport store! We hope to see you again soon!

Rated 5 out of 5 stars

World's cheeriest shopkeeper

World's cheeriest shopkeeper! She gave us lots of fudge samples and we ended up buying more than we intended to :)

5 July 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you so much for the kind words! Out team loves helping customers discover new favourites! Hope that you are enjoying your sweet picks!

Rated 5 out of 5 stars

Lovely customer service

Lovely customer service. Recommend things to try based on what I was buying. Airport store Qtown.

5 July 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thanks so much for the kind words! we're thrilled that you had a great experience with us!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look