ReMarkt.nl Reviews 

1,855
TrustScore 3 out of 5

3.2

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Rated 4 out of 5 stars

Good prices and fast service, so you don't have to wait long for your parcel. Unfortunately, ReMarkt doesn't ship parcels to a parcel locker or parcel collection point, only to your home address... See more

Rated 1 out of 5 stars

There's no trace of my order. The shipping company marked my address as incorrect (I've lived there for 5 years), and the package's whereabouts are unknown. We have to wait 7 days for an INVESTIGA... See more

Rated 3 out of 5 stars

Made some inquiry regarding Dell latitude E6430 ATG (five stars/tidy condition). Newer received feed back. In mean time they sold all 5 and 4 stars. I end up buying 3 stars. Received laptop that diff... See more

Rated 4 out of 5 stars

Ordered and 2 days later my laptop was delivered. Maybe not in quite in the state that was described, but everything worked fine and could start using it straight away.

Company details

  1. Second-hand Computer Shop

Written by the company

In 2016 heeft Remarkt BV een reorganisatie ondergaan. Anno 2018 zijn we een jong dynamisch bedrijf welke zich richt op meer dan een winstgevende organisatie. Allereerst willen we de klanten een kwalitatief product leveren voor een aantrekkelijke prijs. Dit doen we door de juiste protocollen te hebben opgesteld om een product vanaf de ingangscontrole tot en met levering bij de klant volwaardig af te leveren. Daarnaast vinden we het als jong en dynamisch bedrijf erg belangrijk om jongeren met minder toekomstperspectief op de arbeidsmarkt een kans te bieden. Hierdoor zijn al diverse jongeren succesvol op de arbeidsmarkt terecht gekomen. Wat bieden wij: - Refurbished laptop/ ipad/ pc/ monitoren en onderdelen - Voor 12.00uur besteld, is de volgende dag in huis - Grootste assortiment refurbished monitoren in Nederland - 14 dagen niet goed - geld terug garantie - 3 maanden garantie - Staffelkortingen - Goede prijs/ kwaliteit verhouding - Internationale zendingen - Zowel particulier als groothandel


Contact info

3.2

Average

TrustScore 3 out of 5

2k reviews

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3.2

All reviews

(1,855)

221 reviews in the last 12 months

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Rated 5 out of 5 stars

Very fast replies and quick services

Very fast replies and even prepared to take the time to advice about compatibility with other devices. In the end the laptop I ordered happened to not be compatible. No problem: the take-back and money-back service was as quick and professional as the ordering part. I am impressed!
Would order again without hesitation if needed!

12 July 2019
Unprompted review
Rated 2 out of 5 stars

My name Vytautas

My name Vytautas, my order number100016084, I ordered laptop on Friday 26 of January, and this company never pick up phone, does not answer any email, I send bunch of them, I start thinking that they scammers and don’t sell nothing at all, So remarkt you better call me or on Wednesday I go to police.

29 January 2018
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY from Remarkt.

I bought refurbished laptop (marked as grade A) from remarkt and had the worse experience ever.

Reasons:
1. Late delivery. I paid 8 Euros for next day delivery. Package arrived four days later.
2. Bad product. The keyboard stopped working within a week of use. The battery life is hardly 1 hour. It is impossible to use the laptop.
3. Bad customer service. No response from Remarkt despite raising the ticket and writing numerous emails.
4. Not trustworthy. My laptop is still in warranty period but I have to pay 32 Euros to get a new keyboard installed.

***********************************
Edit 1: Order number: # 100010752

26 September 2017
Unprompted review
ReMarkt.nl logo

Reply from ReMarkt.nl

What is your ordernumber?
So i can help you!

Rated 1 out of 5 stars

problem with refurbished computer

I bought a refurbished computer. I didnt expect a new one but i didnt expect :

- The computer locket is broken, can't close correctly = Pb for tablet mode
- The computer light is broken. Not specified anywhere
- The audio drivers were missing. I had to install myself, or no sound
- The battery delivred with computer is totally dead
- The AC charger is too old and don't 'do the job. dont charge battery
- The computer was really discusting + burn traces...
- The keyboard is not correctly installed
...

Then the worst starts !
The customer care service. First you have to deal with really oldschool systemof ticket (to make you wait longer)
Then the answer delivered don't give every informations
Their phone service is a joke. i tryed 10 times between yesterday and today, but not once it worked

Bref... If you need a computer, don't buy it here ! they don't check anything, and they don't seem to care of customer

Waiting to see if they gonna offer me a real solution SOON

------- EDIT -------
I finally have an appointment tomorrow to proceed to an exchange at the shop. I will see if they offer a real solution and keep you informed

------- EDIT 2 -------
I visited the shop today to get a ''new computer'' and a ''new charger'' because both had issues. I insisted particulary on the AC charger which was not working at all.

I received a new computer. Can't complain about it too much.
Except the Ethernet broken (i mean really broken, the metal piece out...). Which is something they should have tell me at the shop i think, if they check their material correctly the should see it, and say it to customers...

But the biggest issue is the AC charger. I asked again when I left the shop if the charger has been replaced. I get confirmation. But this was not true, at home I wrote down the serial yesterday of the old charger, and they just gave me the same !

Mistakes happen... but when you come to replace your computer broken, explaining that you have to drive 4hours for it... would be great to have a minimum of consideration

10 August 2017
Unprompted review
ReMarkt.nl logo

Reply from ReMarkt.nl

Hello Vincent,

We said a lot of times that our turning back policy is for everybody the same. You receive an email that you coukd send back the laptop and we will repair or change the laptop and send another one back.

We have made an exception for you, that you can bring the laptop. But then you have to wait one/two hours because we have the change the laptop.

So send the laptop back or you come tomorrow(saturday) between 11.00-14.00hr.


Remarkt BV

Rated 1 out of 5 stars

I can contact nobody or email don't …

I can contact nobody or email don't delivered order..

10 August 2017
Unprompted review
ReMarkt.nl logo

Reply from ReMarkt.nl

Hello Kim,

You had choosen to pick up at our company. After I called you, you wouldn't pick up anymore. We have to send the order.
After all, you paid on monday evening the shipment costs.

My Apologize, because I was sick since tuesday. So as I have spoken with you today, we will send the order and deliver tomorrow, Saturday.

Greetz, Ard
Bedrijfsleider Remarkt bv

Rated 5 out of 5 stars

Very pleasantly surprised

I ordered 2 HP docking stations at Remarkt, and had rather low expectations on the quality and service, because the price was very low.
I was very pleasantly surprised that one of the docking stations got immediately replaced when I claimed that it was faulty. No long discussions, I just received a notification from post.nl that a new package was on its way, even before I got the email confirmation from Remarkt.
I will definitely order here again.

5 July 2017
Unprompted review
Rated 4 out of 5 stars

Great value and good customer care

Ordered a very cheap 15" monitor + four power supplies of two different types. Next day I got contacted by a Remarkt representative explaining that one of the PSU types was not in stock anymore and offered a substitution model.

A minor issue with shipment was perfectly resolved after contacting Remarkt.

Tip for remarkt/terabyte: improve your visibility/accuracy of inventory at the web shop. This would prevent customers placing orders for items that are not in stock anymore.

26 June 2017
Unprompted review
Rated 5 out of 5 stars

First but prolly (not) last experience with ReMarkt

My experience with ReMarkt is very positive. I ordered a Dell 380 SFF Core2Duo E7400 3.0GHz 4GB DDR3 320GB DVD/RW without OS.. Unfortunately it wasn't available anymore. As compensation they sent me an OptiPlex 780 Ultra Small Form Factor Base Up to 90 Percent E fficient PSU,160GB 2.5, SATA 3.0Gb/s , 8X DVD-ROM SATA, 4GB with OS instead. Which is perfect for my needs too. I would recommend ReMarkt to any1, based on this first (prolly not last) experience.

***UPDATE****14/8/2017***
The above ordered and received Optiplex unfortunately never worked.

I ordered this pc 27/4/17 for my husband and unfortunately he had no time to immediatly test it, for at his job he was in ''full mode before holiday''
Only when we came back from our yearly holiday, 10/8/17 he moved to his shack and... it didn't start up. BIOS CPU FAN ERROR.
Details on request
Now I am supposed to send it back via the ticketing system, at my own costs. Ofcourse it is not their fault we were late in testing it..but.....

als 90 'werkdagen' garantie (zij antwoorden immers ook alleen tijdens werkuren = garantie)
maar 90 'dagen' = net buiten garantie
Nu begrijp ik de ''gratis update''

** update ** 02/09/2017

We've send it back to them at our cost.
It came back a week later working well.

So upgrading to 5* service.
Thanks.

27 April 2017
Unprompted review
ReMarkt.nl logo

Reply from ReMarkt.nl

Beste Klant,

Allereerst vervelend dat het product niet naar behoren werkt.
Echter begrijp ik niet zo goed waarom u geen contact met ons opneemt om het probleem te verhelpen.
De garantie is 90 dagen. Maar mocht u er net buiten vallen, dan kijken we samen met u naar een gepaste oplossing, maar dan dient u wel even contact op te nemen.
Anders kunnen wij u ook niet helpen.

Met vriendelijke groet,
Remarkt BV

Rated 5 out of 5 stars

Great Deal

Each time I go first to remarkt.nl if I need to buy new computer stuff for my company.

18 March 2017
Unprompted review
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