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re:member Norge Reviews 897

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TrustScore 4.5 out of 5

4.7

Non-bank financial service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, respectful, and professional, highlighting their helpfulness and positive attitude. The customer service is frequently described as excellent, with many people appreciating the quick response times and the efficient way their issues are resolved, often noting the ease of getting their questions answered and problems solved. However, some customers also noted that they experienced long wait times to connect with customer support representatives. While the service received once contact was established was generally positive, a few people mentioned waiting almost 25 minutes or spending more time navigating options than speaking with an agent.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, politeness, and... See more

Customer service

People report positive experiences with customer service. Reviewers consistently highlight the helpfulness,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the quick response times and... See more

Response time

Reviewers mention positive feedback about response times. Customers frequently highlight the quick responses... See more

Customer communications

Users describe ambiguous interactions with contact. Some customers found it easy to get in touch and praised... See more

Based on these reviews

Rated 5 out of 5 stars

Malin, is a very polite and respectful person. I've been in contact with her prior to the conversation today and she is very, very professional in her contributions when she represent Ebtercard. She i... See more

Company replied

Rated 5 out of 5 stars

Always very friendly and patient not like other credit card companies who are total jerks, especially the big banks, really like this company!

Company replied

Rated 5 out of 5 stars

Nice, understandable, Norwegian speaking person who quickly explained the reason why I had a couple of dismissed uses of my card. And she helped me quickly to increase the brutto frame of credit.

Company replied

Rated 5 out of 5 stars

Easy to get in contact with. Quick response to problems. Gave confirmation, on a amount that was wrongly reserved, that the cancellation attempt from an event company in Egypt, had been registered cor... See more

Company replied

Company details

  1. Non-bank financial service

Written by the company

re:member tilbyr både kredittkort og forbrukslån. re:member handler om deg og dine behov. Det handler om at du har tilgang til innovative betalings- og finansieringsløsninger som gir deg valgfrihet og kontroll, men som samtidig gjør hverdagen din enklere. Siden starten har vi tilbudt moderne betalingsløsninger for et aktivt liv. Og det vil vi fortsette med. Du bestemmer selv hvilken løsning som passer deg best, hvordan du vil betale og hva du synes er viktig. Kontakt oss +47 73 89 77 55 Postboks 6783 St. Olavs plass 0130 Oslo Norge

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

897 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Quick response

Quick response, clear feedback to my request

9 July 2024
Unprompted review
re:member Norge logo

Reply from re:member Norge

Thanks. We appreciate your feedback.

Rated 5 out of 5 stars

Swift

Swift, simple and I am for the information and the solution to something that could have been a problem. Thank you!

21 June 2024
Unprompted review
re:member Norge logo

Reply from re:member Norge

Great. Appreciate your feedback.

Rated 3 out of 5 stars

Long time waiting and navigating steps…

Long time waiting and navigating steps to come to the right person, the person was competent in her Job.

27 May 2024
Unprompted review
re:member Norge logo

Reply from re:member Norge

Unfortunately we had some waiting time yesterday. Glad you got the help you needed when you came through. We appreciate your feedback.

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