Renaissancejewel Reviews 

717
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 700 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the exceptional quality and stunning appearance of their jewelry. Customers are particularly impressed with the value received, noting that the products often exceed expectations in terms of sparkle and design. Many people highlight the excellent customer service, appreciating the helpfulness and responsiveness of the staff, as well as the clear communication and tracking updates throughout the order process. The delivery service is also frequently commended for its speed and secure packaging, ensuring items arrive safely and often earlier than anticipated. However, some customers also noted issues with delivery times being longer than expected or products arriving late for specific events. A few other people also felt that the actual product's design or metal thickness was less robust than depicted in online images, and some experienced difficulties with order alterations not being fulfilled.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently describing items like rings,... See more

Quality

Customers had positive experiences with quality, consistently praising the beauty and craftsmanship of the... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the ease of ordering... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional and outstanding... See more

Delivery service

People report positive experiences with delivery service, with many praising the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for a very specific design but everywhere I looked, it was insanely overpriced. I had someone in the ring business even say it was not a complicated ring but it was completely overpriced... See more

Rated 5 out of 5 stars

Absolutely beautiful piece of jewelry. Perfect and stunning. .5ct vvs studs for my baby girl they were the perfect size and the price was fitting. And they arrived so quickly. I'll be ordering from he... See more

Rated 5 out of 5 stars

It's our 40th wedding anniversary next month. I am surprising my wife with a new engagement ring. I've been looking for a while. Renaissance jewel put together a beautiful ring at a very fair price. G... See more

Rated 5 out of 5 stars

Extremely happy with this purchase. I ordered 6 carat total weight lab diamond studs (3ct each) and they exceeded my expectations. The diamonds are D color, VVS2 clarity, and the sparkle and overa... See more


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

717 reviews

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Asks customers to review

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Replied to 74% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(717)

717 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recived my ear rings and love them

I recived my ear rings and love them. Just what I had ordered. And they kept me updated on when I would recive my order. If I reached out to them for anything they were very quick to respond back with in a few minutes. The ear rings are BEAUTIFUL AND GREAT PRICE!!! THANK YOU Kim Hancy

23 June 2026
Rated 5 out of 5 stars

Gorgeous High Quality Earrings

I received gorgeous and sparkly lab diamond stud earrings in white gold, that were extremely high quality. There was an added physical certificate of authenticity delivered with the earrings, which I very much appreciated, along with an online appraisal, which was also nice.

The earrings were additionally delivered in extra secure packaging, which showed the high level of care put into ensuring the safety of the earrings.

The only thing I could say was a bit frustrating was the long time it took to ship, about 2 weeks longer than the original shipping estimate I was told, however, when talking to customer service they were very apologetic and kind and informed me when the new estimated shipping time would be; and once the earrings were finally shipped, they only took a few days to be delivered.

Overall, Renaissance Jewel creates exquisite jewelry at a fair price, and is a very trustworthy and reputable retailer to buy from. Just keep in mind that even if the shipping takes a bit longer than expected, you will not be disappointed and will receive a beautiful piece of jewelry.

22 June 2026
Rated 3 out of 5 stars

Nice ring but took forever

Took almost 2 months to receive the ring. Looks good but much too long.

22 June 2026
Renaissancejewel logo

Reply from Renaissancejewel

Thank you for the kind words on the ring — we're glad you love how it turned out. You're right that nearly two months is too long to wait, and we're sorry the timeline fell short. That's something we're actively working to improve.

If the wait caused any issue on your end, we'd genuinely like to make it up to you — please email support@renaissancejewel.com and reference this review. Thank you for your patience, and for choosing Renaissance Jewel.

— The Renaissance Jewel Team

Rated 5 out of 5 stars

Wife’s new earrings

My wife’s previous pair of emerald earrings were lost because the backing would not lock to the post and just fell out when on a trip.

I looked around for better backing designs and quality of earring this time around. I was very impressed with both. The only thing that I would have preferred to know ahead of time was how long the process took. The plan was to give them on a specific day (in hand prior) and in reality they arrived several days later and I was out of town.

22 June 2026
Rated 5 out of 5 stars

I was looking for affordable lad grown…

I was looking for affordable lad grown studs everywhere i looked it was very pricey. I found a reddit thread of Renaissance jewel and the good reviews. Honestly couldn't be happier. Super affordable very high quality and fast shipping. im very satisfied with my purchase.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Experience and Quality

Renaissance Jewel was a great experience, paperwork was in order, appraisal, quality and my wife could not have been more happy with her gift. Shipping was also very fast, will deffinetely use again

25 June 2026
Unprompted review
Rated 5 out of 5 stars

My purchases from Rennaisance Jewels…

My purchases from Rennaisance Jewels were the best purchases I have made in a while. I purchased a 1.5ct and 3ct pendant and am so glad I did! My wife loves them My initial purchase of the 1.5ct pendant was so beautiful and full of fire! Although lab grown, it was spectacular! It caught the light in ways even my wifes natural diamonds dont. And the 3ct was as expected much more spectacular! If you are looking for an inexpensive alternative, you have got to try a rennaisance diamond! The quality, the ease of ordering and the delivery service were white glove all the way!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Renaissance Jewel

Renaissance's tracking provided details on every step of the production of my wife's diamond pendant! They even reached out to confirm my address, production and shipping was surprisingly fast too. My wife really loves this beautiful pendant. I will be a definite return customer! I highly recommend Renaissance Jewel.
Dean

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience!

I recently purchased a beautiful pair of stud earrings from Renaissance Jewel and had a great experience. The transaction was smooth, the service was excellent, and the earrings are absolutely stunning. I highly recommend them for their quality jewelry and friendly customer service! 💎✨

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordering online made me a little…

Ordering online made me a little nervous, because, I’m usually ordering without a representative. At Renaissance Jewel, they answered all my questions, as though I was right in front of them. With their assistance, I know I chose the right ring and I felt very comfortable doing so. I wanted a ring for myself. What a large selection they had.
There were engagement rings, wedding rings, anytime rings. I did have an issue the first month. When I told them about it, they immediately sent me a return, postage-paid label to send it back. I received it back in a timely manner and had to sign for it. I liked that. I have been in love with it, ever since I purchased it. I highly recommend Renaissance Jewel. You won’t regret ordering from them and he or she will love it. When I'm ready to look for another piece of jewelry, I'll make sure to go to Renaissance Jewel. West Virginia

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Flawless Emerald Cut

Beautiful ring, and FLAWLESS diamond.

Details
The jeweler included all the details we asked for, including the engraving.

Responses
They responded promptly to our request to update the band to 2mm during production.

Shipping
They shipped within 24 hours of request and we received it the next day. The ring was packed in bubble wrap plus 2 shipping boxes, fully secured.

23 June 2026
Unprompted review

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