Renaissancejewel Reviews 

718
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 700 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the exceptional quality and stunning appearance of their jewelry. Customers are particularly impressed with the value received, noting that the products often exceed expectations in terms of sparkle and design. Many people highlight the excellent customer service, appreciating the helpfulness and responsiveness of the staff, as well as the clear communication and tracking updates throughout the order process. The delivery service is also frequently commended for its speed and secure packaging, ensuring items arrive safely and often earlier than anticipated. However, some customers also noted issues with delivery times being longer than expected or products arriving late for specific events. A few other people also felt that the actual product's design or metal thickness was less robust than depicted in online images, and some experienced difficulties with order alterations not being fulfilled.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently describing items like rings,... See more

Quality

Customers had positive experiences with quality, consistently praising the beauty and craftsmanship of the... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the ease of ordering... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional and outstanding... See more

Delivery service

People report positive experiences with delivery service, with many praising the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for a very specific design but everywhere I looked, it was insanely overpriced. I had someone in the ring business even say it was not a complicated ring but it was completely overpriced... See more

Rated 5 out of 5 stars

Absolutely beautiful piece of jewelry. Perfect and stunning. .5ct vvs studs for my baby girl they were the perfect size and the price was fitting. And they arrived so quickly. I'll be ordering from he... See more

Rated 5 out of 5 stars

It's our 40th wedding anniversary next month. I am surprising my wife with a new engagement ring. I've been looking for a while. Renaissance jewel put together a beautiful ring at a very fair price. G... See more

Rated 5 out of 5 stars

Extremely happy with this purchase. I ordered 6 carat total weight lab diamond studs (3ct each) and they exceeded my expectations. The diamonds are D color, VVS2 clarity, and the sparkle and overa... See more


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

718 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 74% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(718)

717 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Flawless Emerald Cut

Beautiful ring, and FLAWLESS diamond.

Details
The jeweler included all the details we asked for, including the engraving.

Responses
They responded promptly to our request to update the band to 2mm during production.

Shipping
They shipped within 24 hours of request and we received it the next day. The ring was packed in bubble wrap plus 2 shipping boxes, fully secured.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

I finally received my package

I have not received my package. My Address is a residiential address and it shows as a commercial address. That is not correct. Please deliver my package I am here waiting for my Package.

15 June 2026
Renaissancejewel logo

Reply from Renaissancejewel

Dear Valued Customer,
Thank you for reaching out, and we're sorry for the frustration this has caused. We completely understand how eager you are to receive your piece, and we want to give you a full picture of where things stand.
Your package was shipped via FedEx on Tuesday, June 16th. FedEx attempted delivery on Monday, June 22nd, but the attempt was unsuccessful and is showing as a failed delivery on their end. Because your order contains fine jewelry, FedEx requires a signature upon delivery — if no one is available to sign, they will automatically hold the package and reattempt. The good news is that FedEx currently shows a new delivery attempt scheduled for today, Tuesday, June 23rd.
To help ensure a smooth handoff, we'd recommend keeping an eye out for the FedEx driver today, or you may also contact FedEx directly to arrange a hold-for-pickup at a nearby location if that's more convenient. Regarding the residential vs. commercial address classification, this is determined by FedEx's system and doesn't affect their ability to deliver to you — but we're happy to look into it further on your behalf if it continues to cause issues.
We truly appreciate your patience and would love the opportunity to make this right. Please don't hesitate to reach out to our team directly so we can assist you every step of the way.
Warm regards,

The Renaissance Jewel Team

Rated 5 out of 5 stars

Melina was absolutely amazing

Melina was absolutely amazing! From the moment I came in, I showed her exactly what I was looking for, and she brought out rings that matched my vision perfectly. She also showed me similar options so I could compare and make the best choice for myself.

I actually ended up choosing a different ring than the one I originally came in for, and I’m so happy I did. Melina took her time with me, answered all of my questions, explained every detail clearly, and never made me feel rushed. Her knowledge, patience, and professionalism made the entire experience enjoyable and stress-free.

Thanks to Melina’s help, I was able to find and purchase my dream ring. I highly recommend working with her if you’re looking for someone who truly cares about helping you find the perfect piece!

19 June 2026
Unprompted review
Rated 4 out of 5 stars

Love the communication

Love the communication and being able to track order throughout process. Once shipped, it came reasonably quick. Whole process was a lot longer than i had anticipated? Hopefully its because the earrings where crafted in house and not because of them being shipped from China.

16 June 2026
Rated 5 out of 5 stars

Gorgeous earrings, and helpful customer service

The earrings were made, and shipped very quickly. I had some confusion and was able to speak with someone over the phone to answer the specific questions I had.

The 925 is stamped in tiniest letters on the post of the earrings and I had to zoom way in to see it! The earrings themselves are gorgeous, and the diamonds are *beautiful*

Will absolutely order from them again!!

16 June 2026
Rated 4 out of 5 stars

The ring is amazing

The ring is amazing. The time frame stated at check out and actual time is completely different it showed up 8 days after the latest time stated.

16 June 2026
Rated 5 out of 5 stars

Renaissance order

I had a great experience with Renaissance. I designed an engagement ring and ordered it online. I received it a few weeks later, my fiancé loves it. The price was right. At a local jewelry store the ring would have cost twice as much. I would order again from Renaissance.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

I was somewhat hesitant to buy a…

I was somewhat hesitant to buy a necklace of this price on line. When it arrived I was pleased. It was exactly what I ordered. It’s beautiful. I will be returning to purchase again.
Thank you I love it.
B.Burns

15 June 2026
Rated 4 out of 5 stars

Fantastic experience purchasing a ring

Fantastic experience purchasing a ring. The stone selected looked even better in person than online and the setting quality was perfection. Shipping was great. My only gripe was it was packaged in such a way that I inadvertently damaged the gemology paperwork when unpacking it. Otherwise highly recommended.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Very happy all around.

It was very easy to choose just what i wanted with lots of options. The customer portal kept me up to speed and the timing was a bit better than stated. The ring is gorgeous!

8 June 2026

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