Rentalcars.com Reviews 

Scammed by Avis Budget in Stockholm Airport as they keep charging me on my card long after the trip. Rentalcars claim they can’t do anything about it even though the car was booked through their website. Do not use their services.

I rented a car in Bulgaria through Rentalcars. Their local partner turned out to be a thug outfit with no office, no document issued upon return and a 100% rate of just keeping people's deposits – according to a 100% fully negative Google rating profile. Now, my contract is with Rentalcars, but they absolutely refuse to deal with this since I entered into a contract with them through a third party website. That site says correctly that they are not a part of this contract. Meanwhile Rentalcars' entirely useless 'service' literally wrote to me that their hands are tied anyway regarding actions of their local partners. Hence they fully assist in this scam. My loss: 510€.

I booked a 12-day car rental through Rentalcars.com, trusting their “No Hidden Fees” claim. This is completely false!

Major Issues I Experienced:
1️⃣ Hidden Costs: They never told me about a €2,300 deposit unless I bought the rental company’s overpriced insurance (€155). Completely misleading!
2️⃣ No Refund for Unused Days: I had to shorten my rental from 12 days to 6 days due to unexpected charges. They refused to refund the unused days!
3️⃣ False Advertising: Their website says “No Hidden Fees”, yet I was hit with extra charges at pick-up. I have proof (see screenshot)!
4️⃣ Terrible Customer Service: They refused to help or take responsibility for their misleading pricing.

📢 I have filed complaints with EU Consumer Protection and Spanish authorities for false advertising.

❌ Avoid this company at all costs! Book directly with rental companies to avoid hidden charges.

Avoid! For a second time in few months, my deposit was not returned although the car was returned intact and confied to not have any damages by protocol from the local company. First they advised me to wait 14 days, then 30 days, then it was too late to have a chargeback. Planned scam..

I waited for Focus's rental car to pick me up from the airport from 10:30pm to 2:30 am. When contacted, they said there was no specific time to pick us up. After arriving at the rental property, they wanted to charge me a penalty of 50% of my entire rent for showing up one hour later, even though it was their fault. I did not accept it, and I ordered an Uber instead. What a terrible mistake I committed by utilising your services. Never again. I attempted to contact rentalcars.com desperately without success; what a disgusting experience after travelling long hours I had to experience.
When contact rentalcars.com they blamed me for following their suppliers procedures

Terrible service: They never refunded the rental fees although I proved that there were NO CARS available at the pickup time. They didn't provide a reason other than the generic standard response which indicates they never looked at what happened; people were waiting for 4-6 hours at the airport to pick up their reserved cars but this rentalcars.com support team refuse to listen. They charged my credit card at the time of reservation; not at the pickup time and this is a RED FLAG!!

I am extremely disappointed with my experience with Rentalcars.com. I booked a car in advance to pick up at Charles de Gaulle Airport.

Unfortunately, my flight with Austrian Airlines was delayed by two hours, and by the time I arrived, the Europcar desk had already closed.

When I returned the next morning to collect the car, Europcar refused to honor my reservation, despite the delay being entirely out of my control.

I reached out to Rentalcars.com for assistance, expecting support or a refund since the rental terms were not fulfilled.

However, I received no resolution, leaving me with unnecessary expenses of over $500 AUD and significant frustration.

⚠️ BE AWARE: If you cannot pick up your car on the same day, you WILL NOT be able to collect your car, and you WILL NOT receive any refund.

I strongly recommend renting directly from a car rental company (such as Europcar or SIXT) rather than through a third-party site—especially not Rentalcars.com.

Ok. This is what happened:

After we had waited at the airport for 1h, then record go told me to contact booking. They can and will not help. tried to get support from booking.com but no number just a web form.

In the meantime because no answer and nothing to get support from we booked another car from europcar. Just to get to the hotel.

3h later got this email with a number. I called.
Support employee told me the terms and conditions where in the approval email and so they can give my rented and payed car to someone else and i need to book another car prepaid then i get my money back. There would be no other option. Checked the approval email for the booking. No word about when to pickup the car. But then found it somewhere in a linked document.

Honestly? Bad trick! Will never book anything via booking.com, rentalcars.com or record go.

310€ stolen money. Shame on you!

We arrived in Italy on September 17th. I had a reservation for a car with in Napoli and they didn't give us the service because they asked for the international license and they didn't validate the license from the State of Washington USA . The lady who helped us with terrible customer service ; supposedly cancelled and until today they haven't reimbursed us anything! We have spoken with 3 different people and nothing! Terrible service! They haven't reimbursed me for the cancellation fee. Be careful with that. I had to rent another car directly with Herts that day !

My money was withheld without valid reason, no car was provided, and no policy was presented to justify their actions. AVOID AT ALL COSTS.

Do Not Use this company to book a car in the US. You pay before you travel and when you go to pick up your vehicle, there are no vehicles available. There was a cue of people in the same situation. Told to apply for a refund, we did and were told we couldn’t have a refund because we hadn’t called at the time. We had tried to call but couldn’t get through. Please don’t waste your money, totally ruined our plans and no money back

Never rent from this company especially where they offer deals such has free fuel, free GPS or insurance for multiple drivers. It is all a con. When you arrive to collect your car the actual car hire company you hire from will tell you they have never heard of this premium package. They don't give you free fuel and penalise you if you don't bring the car back with a full tank. They have never heard of insuring multiple drivers so their advice 'Do it at your own risk!' and the car has GPS anyway. It is all a scam by 'Rentalcars' to take more money from you for actually no extra benefit. It is false advertising but they know we can't do anything about it. On top of this when you complain they don't care. Avoid at all costs.

I rented car with them, first they charged me multiple time for the same reservation, then they change the type of the car to lower class and keep the price same, then when, I went to get the car the agent refused to rent to me. Avoid doing any kind business with them, very bad customer service

This is the worst service ever they scam you you put in one city and state. Next thing you know they change it charge your credit card and then tell you that you have to book a new flight in order to get reimbursed. What a %#!! Scam. T

The most awful experience. At first you believe how cheap the rental is. But later, when you already pay, they send you details for renting and that includes 1600 euro deposit! For a four day rental a cheap and small car who isn't worth it. I didn't have that amount of money on my credit card, I had it on debit card, but they insist on credit card. And then arrogant woman said, that I can pay additional 120 euro (for rental I paid 80) to have a 690 euro deposit. I refuse and took a car from another company for120 euro and 360 deposit money from debit card.
That wasn't all from arrogant woman at Carwitz desk. The first second as I sat at the desk, she took 30 euro from my card as though I was too late. But I wasn't. The line before me was too long. People were waiting more than an hour to get to her desk. Although they know how many cars they have been reserved, they didn't put another employee at the desk.
Addcar was totally different story. They employees were very nice and quick. I recommend that ones. So, at any case avoid Carwitz. Especially in Malta airport. They are rude, arrogant, tricky and slow. God knows what would happen if I took their car. I bet they would find something else to charge me with. Avoid them!!!

Rented and paid for a car online for a week including additional full insurance. When we went to collect, we were told by Alamo that we didn’t have insurance, and were charged again. We were also offered a free upgrade which we have now seen that we got charged for when we got the final invoice. There are a stack of additional items on our invoice - like a EUR35 “Airport fee”. Please avoid this company!

CHEATERS. I YOU LATE FOR MORE THAN ONE HOUR TO PICK UP THE CAR, THE DONT KEEP IT FOR YOU. AND YOUR ORDER CANCELED WITHOUT REFUND.

EXTREMELY BAD SERVICE!!! I made the car reservation in August 2024 for the Avis company. On the CARRentals webpage, there was no information about the cardholder name. I made the reservation for my father and paid it with my card. The day before the trip I called rentalcars and avis call center to confirm that tomorrow they will give us the car and I could pay the deposit with the same card on my name. They confirmed that yes, no problem. Finally, when my father and I came to the Avis reception at Alicante airport terminal, the customer agent M. told that she will not give us the car. Moreover, she was rude and told that she will not call the Avis customer service and try to solve the case. She told I need to do everything by myself. In 20 minutes a customer service call center in Avis told me that they will not help me with nothing and I need to call Rentalcars. And here the story comes.. I spent 1,5 hours on the call with the Rentalcars teams. They were changing people while talking to me and did not want to solve the case. The solution was to add the extra driver to pay the deposit with my card or change the driver name. However, the customer agent A. spent my 1,5h time and refused to help me. When I asked her to give me a refund for the incomplete service, she said no. She offered to choose another car but on this day there was no car anymore in Alicante. And she knew it!! With all this experience, I want to say that RENTALCARS AND AVIS HAVE A VERY BAD SERVICE. THEY WORK ONLY TO MAKE MONEY AND NOT PROVIDE A GOOD SERVICE. IN THE END, NOBODY TAKES THE RESPONSIBILITY.

One star. No car for me as my Master card is a debit and not a credit card. The offer to pay the £1500 deposit on mu card did not cut it. I’d like to know how many customers pay the full hire price and then dont get a car because they have not read the T&Cs. Refund excluded. Interesting business model.

Do not use this company