Rentalcars.com Reviews 

I had a very bad experience with rentalcars.com recently in Mykonos Airport. I booked a car on the rentalcars.com website in advance, the car was actually booked with the Volta4u agency which is a car rental agency recommended by rentalcars.com. I simply could not take the car, the agency manager rejected all my cards for the deposit, claiming that they were all debit cards. Instead he wanted cash for the deposit, which I refused. I reported the experience to rentalcars.com by email (they were not reachable by phone), they replied that I could not get a refund in such a situation. I completely lost the amount of the car rental fee. I don't want to hear any more of rentalcars.com and Volta4u. You should absolutely avoid these 2 companies. KEEP IN MIND THAT THERE IS NO AFTER SALE SERVICE WITH RENTALCARS.COM, even though you get a message such: How is your experience so far, nobody will care about your message at Rentalcars.com!

Booked well in advance, provided flight number as requested and paid for in full. Upon arrival at Pisa Airport we were told that they had given our car to someone else as we had been treated as a no show despite providing them with the flight number. No exchange, no help at the desk so we had to rent direct from OK Mobility.

Tried to call them from the desk, put on hold then cut off after a few minutes waiting. Lots of e mails only to be to be told every time that we should have arrived on time! Appalling service, no refund and we are now £850 out of pocket. Avoid Rentalcars.com at all costs.

HORRIBLE! Do not use this company, absolute scam. After a long waiting period we got to the desk and then couldn’t even get our rental car. They were zero help and now we are not able to get money back avoid at all cost!!!

I need a car to pick up my family from the airport. I book the car. Unfortunately, a family member did have a fatal accident and ended up in a coma in the hospital. The short holiday was cancelled. Fly refunded. I call rentalcar.com them-no empathy or anything They do not refund the money. I did check and cancel it online because I do not need a car any longer.
It is a miss-lead transaction, as while booking it is say free cancellation and while checking all information on their page, it is nothing about 48h before the rental period.
Also my confirmation email and then the cancelation was send in foreign language(french).

Never never never ever use this company.. They are scammers. Be careful once they got your money, you will not get your money back no matter what you do. They will ask for too much information and proof until you give up and just forget about your money..please please do not deal with them

SCAM
I've booked a car to greenmotion through this website, when I arrived at greenmotion's desk they asked for extra money and tried to sell me an upgrade to a bigger car for "just" 672£, I said no so they told me they can't give me the car I've booked, I've asked for a refund but they told me they can't make it, I've contacted rentalcars and they told me they can't do anything about it cause due to company policy they don't refund.
So I remained with no car and no money, I ended up getting an Uber.

AVOID THIS WEBSITE

AVOID THIS COMPANY AT ALL!
You might be lucky if everything will go right so there might be some happy customers but if there's any issue they way they treat customers seems to be unbelievably bad, unfair without respect. I was advised by people from renting companies that it's nothing new and that THERE ARE MANY ISSUES WITH RENTALCARS.COM

They left me with small child on airport without car I paid for few months in advance and kept all money for themselves. When I called to them they made impossible to make offer where I would need to spend a night on airport really to pay them for new reservation to get money back from my first reservation.
Then the next day when I wanted to clear the situation and a person I talked to didn't respond to my question and finished our conversation without any notice.

There are so many companies you can use that it doesn't make sense to risk with this one. DEFINITELY AVOID!

Took the money, gave car we booked to someone else, and did not provide an exchange vehicle.

Late arrival due to cancelled flight. Tried to call them but no replies. Then charged me for whole rental period. unbelievable.

AVOID AT ALL COST!

Everything been charged for preexisting scratches Total robbing thieves don't use them please they don't care about costumers

They say there are no hidden taxes, but charged my credit card more then the provided invoice by Europcar. I asked rentalcars.com to refund the difference, they refused and said something about better prices they get from different providers, because they are big and work with mos of the rental car companies in the world. I asked to send me any document accounting for the money they took, had no response. Will rent a car directly from a car rental company next time.

Robbing bas...ds, say away from only booked a car tried to cancel 5 mins later and was charged for 3 days rental.. useless and then takes a week to get your money back

My first and last time to use this company. Booking was all OK and quite easy, I selected my Car Company Goldcar). When I arrived at airport to go on Holiday my flight was delayed for three hours. I contacted their help line through website Chat ( I have a printed version of this conversation) and was told that if I arrived 39 mins late my booking would be cancelled and would loose my car with no refund. The agent told me that she would bend the rules and see if she could get me a full refund (which she dis and was in my bank three days later). I asked if I could book same company again but was too;dto go on website and rebook. Which I did but directly with Hertz. When I arrived at my destination and went to Goldcar and told then what had happened, they informed me that all I was told was complete rubbish. They hold the car fir 6 hours and even when the office closes at 01.00 if the flight has landed someone would wait. So I had all this anxiety and had to book a new car at a higher price for nothing. Goldcar told me that dealing with Rentalcar.com is very poor and many many people are let down. Please do nit use them, use a more trustful company. Paul

As with so many others, on arrival to pick up my car i was told it was released to someone else (despite my checking in to pick this car up) and not only did i have no car, but they charged for a full weeks rental over £300. The worst company imaginable, a criminal operation that MUST BE AVOIDED. Please book your car with reputable car hire company, anyone but Rental Cars to avoid the losses of myself and clearly so many others.

I work for this company, the worst experience in my life. Scram people is their mission. They earn more with their cancellation policy then with the renting commissions . Stay away from them.

Legal thieves they charged ne full price and then the cancelled my trip and they didnt refund my money

This company has ripped me off over £375 on deposits & left me with no car & no chance of a deposit refund. This is absolutely disgusting. The company the partnered with was DASH in Miami Airport & now I am stuck here with no car. I trusted Rentalcars.com purely because of Booking.com which I use all the time. I am ashamed and left in the dark in the middle of Miami with no where to go. Yet they are offering me a spare car at $2000 if I want it. Absolutely disgusting behaviour

Do your self a favour ripped me off for £65 and didn't get car. DO NOT USE. Rent from enterprise or Arnold Clark or anyone but this bunch of scamming con artists.

do not book anything with this scamers they rip of cant provide with a car and then they make a cancellation fee for no reason

Absolutely the worst company I have ever dealt with! I asked for a price match in their online form. They didn't get back to me. I called and asked for it again. Was promised to get an email about it in 48 hours. They didn't get back to me. I called and asked again. They still didn't get back to me. When I was picking up the car the operator showed me her system which said that I should get a 25% discount. After my rental finished I raised a case to get my discount providing all the proof. They refused to give me the discount, claiming that it was some error. Very unprofessional behaviour and I am very disappointed.

GIVEN ME THE FAULTY CAR , NO HEADLIGHTS , DAMAGED CAR AND THEN I HAVE RETURNED THE CAR , NOT RECEIVED MY FULL REFUND ACCORDING TO THE CONSUMER RIGHTS I WILL TAKE THEM TO COURTS.