Rentalcars.com Reviews 

DO NOT USE THIS COMPANY!!! Took my booking and money and when I went to pick the car up I wasn’t allowed to take it because I didn’t have a credit card even though they was fine taking the money of my debit card. When I explained I didn’t have a credit card they said I could take the car if I had work pay slips to hand at 11pm on a Friday night. I explained I wouldn’t be able to get ahold of pay slips at this hour and I really needed the car to get me to a charity walk early the next morning I had the bank card I payed on with me, driving licence and a utility bill and id also leave the ridiculous big deposit they was asking for. They wouldn’t let me take the car. When ringing the company asking for a refund they just simply told me they could not give me one. I asked if they could provide me with the rental car even though I didn’t need it anymore and they said no. I asked if I could speak to a manager and they said there was not one available, I asked if they could get a manager to ring me back and they simply said no and there was nothing they could do about it. Absolute scammers do not use!!

Scammers. Avoid. This company will take your money, no cars available, and you’ll never get it back! Booking ref 728421552

I have spoken with 3 different reps over the last 3 days, everyone claimed I was paid, but noone could confirm, tell me what card it was paid with or send me a receipt with payment method. Then I got emails saying that my card couldn't be charged. I couldn't get confirmations on anything. I couldn't update my card info. I couldn't make any changes at all. I couldn't trust that I would have a vehicle at my destination. The website was still reading "Awaiting Confirmation" 24 hours before I was to arrive - even though I have a completed rental voucher, so I cancelled, and then I was told that "if" I was refunded any money they would be keeping almost $300??? Horrible, miserable experience.

Dishonest scam artists. I paid for a car I didn’t get. They don’t care, they can offer no solution or help. They also missold me a product. terrible customer service, misleading sales, lying toads. If you want to swap money for a car for a limited number of days, then this IS NOT THE WAY. You will have no money and no car.

I rented a car with this company without any good repute and clarity. And my flight was delayed 4 hours and when I arrived at the company my car was not there and I did not get my refund.
Booking and RentalCars will never see my money again.
Dishonest company.

They are nothing but a legit scam car rent company. i called them prior to making a booking to say i don't have a physical driving license(was with DVLA at the time), can i still hire the car? upon which they said "yes" and said to bring passport, 2 proof of addresses and a DVLA check code, which i happily provided when i got to the counter, after checking everything they said its all fine. and then the guy at the counter moved away to call someone. came back after couple of minutes and said their "manager" over the phone said, No we cant let the car on rent without a physical license. we are sorry but its policy etc.
that made me angry i asked them why did you say yes over the phone to me and made me come all the way here with all the documents and details to just waste my time and cab expense to get here at the office? the guy was embarrassed and said sorry i didn't know. i then asked for refund for the booking i made. he said to call customer service as they the one who can issue it.i walked away and called the customer service later in evening, after arguing for almost 40 minutes over the phone about the issue. they declined my request for refund saying "because booking was cancelled with not enough notice which is over 24 hours, on that basis it cant be refunded."
i told them it was not cancelled by me, it was cancelled by your people at the office and pickup time was after 2 hours of me making the booking so it can't have 24 hours notice. Also i made the booking after calling your office on bath road london near heathrow, and your guys misinformed me.
anyway these guys are rude, aggressive no basic ethics of trade or customer service what so ever. DO NOT USE THEM.

DO NOT USE!! We booked a car via Rentalcars.com in September. We never received a booking confirmation, but they took the money. There was no car waiting for us when we arrived at our destination. Rentalcars.com have confirmed there is no record of the booking and have sent the refund request to Finance…but Finance never reply.

They let you book a car with out verifying if the car rental company can rent you the car or not.

I spent 50£ for cabs to get to London Heathrow to pick up the car only to be turned down by the rental company that they can’t rent the car due to me having an old insurance offense in the past. I call up Rentals Cars and they say they have it mentioned on some tiny terms and conditions and that they can’t issue a refund.

How unscrupulous ?

Only book through them if you are happy to read all terms and conditions.

The only problem with Rentalcars.com is that they have dealings with the "Insurance Scammers", FIREFLY car rentals. Use Rentalcars by all means, but don't deal with FIREFLY car rentals!!

Could not cancel AZ rental car due to influenza A on phone. Website allowed a submission for cancellation and I have the pic. They still charged me. Never made the trip.

I have just learned how sleazy this company is. They are unscrupulous and unethical in my opinion. I say so because: If you have to cancel a booking shortly after you have made it (9 hours), due to your trip being canceled (visa issue), You obviously have to cancel the pickup of the vehicle as you have committed to picking it up as per the booking. My booking was done at about 8pm the evening for a booking the next day at 1pm at Johannesburg OR Tambo airport. Say an 18-hour window. My flight was canceled at about 2am the morning and I have responded on the website to cancel the booking. I had to, no other choice. Now the shock! rentalcars.com charge you 20% for canceling and they argue you have agreed to it? The rental company (Avis, Europcar, Thrifty's, etc) can't keep a vehicle ready for you and you don't pick it up. The rentalcars.com website only offers one option: cancel with an excessive fee of 20%. You don't know this before using rentalcars.com. So how do you cancel but don't agree to the outrageous 20%? They add a statement to the cancellation that you accept their fee. They don’t offer any choice! Totally unscrupulous! Obviously, you don't accept it! but on the other side, you must cancel to prevent fees from rental company (Avis, Europcar, Hertz, etc) for not picking up? Rentalcars.com know it and abuse the situation to make easy money.

AVOID THIS COMPANY PURE RIP OFF WOT YOU PAY ONLINE ISN'T THE OVERALL COST ONCE YOU GO TO PICK THE CAR UP THEY ASK YOU TO GIVE THEM A CREDIT CARD TO TAKE £1500.00 FOR A WEEKS HIRE BUT DON'T REFUND IT BACK FOR 20 TO 28 DAYS AFTER YOU RETURN THE CAR I HAD TO PAY ANOTHER £210.00 AND IT WAS NON RETURNABLE SO I PAYED INSURANCE ONLINE FOR THE CAR PURE CON TOTALLY AVOIDED THIS COMPANY

Worst experience ever with this website.
- First I had to phone them because I couldn't manage my booking online (website not working), that did the changes for me
- Then when I picked up the car, they inform me that I had to pay extra charges the agent on the phone didn't mention, despite I repeatedly asked her to give me the full price of the rent.
- Also at the car office, they inform me the insurance the agent offered me as a "comprehensive insurance" wasn't actually a full cover, so I had to pay again extra for the proper full cover insurance.

This is a scam service. I ended up paying double the price I was expecting, and ruined the start of my holidays. Never booking through rentalcars.com again.

The worst rental company I rented week in advance and on the day when I went to pick up they didn't had the car available and now it's been weeks and they haven't refund me yet

Terrible! We rent a car from Europcar but they ask us to pay a lot extra for the child seat, before we do that we do not get the car. Rentalcars says the amount is for 8 days, Europcar says it's for one day. Both do not come to a solution for us. Cancel the reservation costs money, getting the car costs extra money. What a thiefs!

We rent a car through this company and we did call them few times to make sure they know we are talking the car out of UK.they send us an email which is said we can take the car abroad. When we went to get the car we been told we can't take the car out of UK because the rentalcar company didn't let the Alamo rental car know we are traveling out of UK and they couldn't sort the insurance in few hours.Because of rentalcar mistake we lost our holiday . When we complain they didn't do anything .

Fast, cheap,easy with the app (no forms) extra insurance possible. Never had a problem at the airport.
Last week I canceled a car-reservation. Money back in 2 days.

I booked through these scammers for a car at Edinburgh Airport With another scam company Greenmotion. Rental cars took 311 quid of me from my Visa Debit card, for the car hire including 58 quid for protection cover.
I never received any booking confirmation from Rental Car and nothing from Greenmotion. I contacted Greenmotion who confirmed eventually my booking.
When I went to pick up the car Greenmotion said I would have to pay a premium of 588 quid because it was a Visa Debit card and not a credit card. I said the payment had already been taken from rental cars and there was no need for any more payment. No chance Green motion said the payment through Rental cars had nothing to do with them. I cancelled the car and told them they were scammers as well.
I have contacted Rental Cars customer service, Phone call and Email and have now dealt with 7 different people who are all putting up barriers to my refund.
I have now initiated a refund through my bank as a fraudulent transaction and rental cars said they will give me my protection sum back but not the rental cost. DO NOT USE RENTALCARS.com.

i was late at the desk and they charged me a brand new rental car in addition to the prepaid sum at booking !!! even if the car I originally booked was available ( in fact they gave it to me !)
cherry on the cake is that the rental car company did not pick up the phone when trying to alert of the delay. stay away

Worst company ever very dodgy and thiefs DO NOT TRUST THIS COMPANY....