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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers had a great experience with this company. Customers frequently highlight the positive delivery service, noting that items arrived on time, were well-packaged, and the delivery teams were efficient and helpful. Many people are also very satisfied with the overall service, praising the communication, the ease of purchase, and the excellent support received. However, some people were dissatisfied with the product quality and description. Issues included receiving dirty or faulty appliances, items with more damage than shown in photos, or products that were not as described, leading to safety concerns or usability problems. Some customers also mentioned that the pricing was not always clear or that the delivery arrangements were inconvenient.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality. While many reviewers praise the great... See more

Delivery service

Clients share positive opinions on delivery service, with many praising fast and prompt delivery, often... See more

Quality

People report ambiguous experiences with quality. While some customers received products in perfect working... See more

Service

Users describe positive interactions with service. Many customers praise the helpfulness and efficiency of... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the great or bargain prices, finding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was pleased with fridge overall and delivery guys were good and very efficient. Thought first picture of product/advert on ebay should have shown dents not second or subsequent pictures as somewhat... See more

Company replied

Rated 4 out of 5 stars

First fridge faulty replacement was more expensive but left with no choice as urgently required - now installed and working well

Rated 4 out of 5 stars

The process for ordering was pretty simple, the problem that occurred was when it came to preparing for shipping. The company that was due to ship the item wasn’t aware that I had paid ext... See more

Company replied

Rated 4 out of 5 stars

Overall I was very happy with the purchase, we had good communication and it arrived when it said it would. I found the delivery guys very quite and disinterested but they where efficient in there j... See more


Company details

  1. #119 of 130 best companies in Appliance shop

Written by the company

Renew2U are the premium appliance refurbishment specialists. We work with a number of leading brands in the UK. Primarily looking after returns flows for these top brands our product is tested, cleaned and photographed to the highest standard giving you the customer the knowledge that you will get a quality product like if you bought it new!


Contact info

3.9

Great

TrustScore 4 out of 5

123 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bought a washing machine of this site…

Bought a washing machine of this site only to have it leaking water and loud when it does a spin

15 May 2025
Unprompted review
Renew2u logo

Reply from Renew2u

We are so sorry, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thank you for posting the review and allowing us the opportunity to come to the best resolution for yourself.

Rated 5 out of 5 stars

I got the Shark hand tool i wanted…

I got the Shark hand tool i wanted replaced.

25 April 2025
Renew2u logo

Reply from Renew2u

Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon

Rated 1 out of 5 stars

Do not use this company

Do not use this company , had a different than ordered dishwasher delivered , when I spoke to them they were going to fix the mistake within 24 hrs. Days later no communication at all

Very poor customer service

23 April 2025
Renew2u logo

Reply from Renew2u

We are so sorry, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thank you for posting the review and allowing us the opportunity to come to the best resolution for yourself.

Rated 1 out of 5 stars

A part for the dishwasher was missing

A part for the dishwasher was missing. I had to purchase the part myself. Very unimpressed

23 April 2025
Renew2u logo

Reply from Renew2u

We are so sorry, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. In this situation as a refurbishment company we do not have a spare part department. This is something we are looking into. Thank you for posting the review and allowing us the opportunity to come to the best speedy resolution for yourself.

Rated 1 out of 5 stars

Terrible company - AVOID!

Not transparent re products, refuse to accept liability for missing parts and faulty items and want to charge for returning faulty items. Shocking company and would most definitely advise potential customers to look elsewhere.

22 March 2025
Renew2u logo

Reply from Renew2u

We are so sorry,
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.

Thank you for posting the review and allowing us the opportunity to come to the best resolution for yourself.

Rated 5 out of 5 stars

5 stars

Great delivery and staff were very helpful when I missed delivery slot.
Highly recommend.

26 February 2025
Renew2u logo

Reply from Renew2u

Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon

Rated 5 out of 5 stars

Fantastic

Excellent service
Great customer care
Will definitely use again

14 March 2025
Unprompted review
Renew2u logo

Reply from Renew2u

Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon

Rated 5 out of 5 stars

Happy

Great pricing and warranty as my dryer broke and was replaced in no time. Thank you

6 January 2025
Unprompted review
Renew2u logo

Reply from Renew2u

Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon

Rated 1 out of 5 stars

Item lost between warehouse and carrier!

Item lost between warehouse and courier! Fair enough but no replacement offered. Still waiting for refund 10 days after their payment was received. Contacted PayPal and 5-7 working days for them to receive refund then 3-5 for the refund to hit my bank a/c. Really NOT happy with this experience. All the more annoying as my payment was received on the purchase day

3 March 2025
Renew2u logo

Reply from Renew2u

We are so sorry,
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.

Thank you for posting the review and allowing us the opportunity to come to the best resolution for yourself.

Rated 5 out of 5 stars

Can't fault the service at all very helpful. Thank you.

I was very pleased with the service provided and the two guys who delivered the goods. Thank you.

28 February 2025
Renew2u logo

Reply from Renew2u

Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon

Rated 1 out of 5 stars

I really hate writing bad reviews…e

I really hate writing bad reviews because it's someone's business.
We ordered a range cooker from Renew2U and our mistake was we didn't unpack it straight away to check it. We didn't need it straight away and wanted to protect it in the packaging. Our kitchen was being built and we left it the protective packaging. It was the very last thing to be moved into the kitchen. We carefully unpacked it and to our horror the bottom oven was completely smashed in . The warming drawer in the other side was also badly damaged. We contacted Renew2U and they weren't very helpful at all . Yes we should of unpacked it sooner! The damage was clearly a fork lift truck. We had to contact the manufacturer ourselves and thankfully they can come and repair it. The problem is with Renew2U is that they don't have stock of the same appliances . So if you kitchen was built around your oven like ours- that poses a big problem. We sent them photos and they said they could give us 10% back - which never happened. For the sake of saving a couple of hundred quid - buy your expensive appliances from a supplier that you know . Lesson learnt on our part.

20 February 2025
Unprompted review
Renew2u logo

Reply from Renew2u

We are so sorry,
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.

Thank you for posting the review and allowing us the opportunity to explain our policies.

Rated 5 out of 5 stars

Product as described in the rating

Product as described in the rating, excellent v.alue for money and easy transaction. Very happy with my purchase, would highly recommend

24 February 2025
Renew2u logo

Reply from Renew2u

Thank you for taking the time to leave feedback it is very much appreciated.

Rated 5 out of 5 stars

Spot on

Spot on.
Recommended by a Gap Employee. (John)
Service excellent . Two delivery lads kind also curtious

24 February 2025
Renew2u logo

Reply from Renew2u

Thank you for taking the time to leave feedback it is very much appreciated.

Rated 5 out of 5 stars

Consistently High Quality

I’ve worked with Renew2U for several years through my job and have also purchased many products from them for specific projects. Every time, they have delivered top-quality refurbished tech with outstanding service. Their attention to detail, reliability, and commitment to sustainability set them apart.

The products are always in excellent condition, and their customer support is responsive and knowledgeable. Whether for business or personal use, I wouldn’t hesitate to recommend them. A fantastic company to work with!

19 February 2025
Unprompted review
Renew2u logo

Reply from Renew2u

Thank you for taking the time to write a review it is very much appreciated.

Rated 5 out of 5 stars

Easy experience

Easy experience, easy to use websit with info you require about the items for sale at the time. Any questions asked were answered in a timely fashion. Good prices for the goods and the delivery was quick and efficient, Would recommend to others and have done so already

5 February 2025
Renew2u logo

Reply from Renew2u

Thank you for taking the time to leave us a review, its very much appreciated.

Rated 5 out of 5 stars

Whole process was very good

Steve was great to deal with, the delivery guys were professional and very friendly and the fridge was exactly as described. Thoroughly recommend the company.

4 February 2025
Renew2u logo

Reply from Renew2u

Thank you for taking the time to leave us a review, its very much appreciated.

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