Rentcars Reviews 

Good morning,
I am contacting you to express my dissatisfaction regarding the rate of a reservation made through Rentcars.com.
At the time I made the reservation, the rate shown to me was MXN $3,178. However, when I picked up the vehicle, the actual rental cost was CAD $308.
Taking into account the exchange rate on the day of my payment, this represents a difference of approximately 36% compared with the rate shown on my reservation.
I completely understand that there may be some variation due to exchange rates, taxes, or additional charges, but I consider a difference of this size to be excessive, as it completely changed the budget on which I based my decision to make the reservation.
In fact, this increase affected my budget to such an extent that I had to return the car earlier than planned, which resulted in a very poor experience with both the reservation and the service.
I am attaching a screenshot of my reservation, where the original rate of MXN $3,178 can clearly be seen.
I would appreciate it if you could review my case and explain the reason for such a significant difference between the price shown at the time of booking and the amount I ultimately had to pay.
I look forward to your response.
Kind regards,
Samaj Bittar

The car was perfect ! The recommendation for the company inside of the airport made everything easier ! Unidas was great ! Good price and easy to book

Convenient- gathers information from many car rentals.
Provides good rates.

no support from Rentcars in a situation faced during my reservation ... needed to solve directely with rental company

I had my flight canceled and tried to change pick-up date for next day. It was impossible through the app. I contacted Rent Cars through the chat and they were unable to contact Hertz in order to modify the reservation. I had no choice but to request cancelation of my reservation. I only expect that Rent Cars does not charge any "no show" fee.

Great website

Price and service

I couldn’t have asked for a better car hire experience. From the moment we picked up the car to the moment we returned it, everything was made so easy and stress-free thanks to two truly exceptional members of staff, Zahar and Gabriel.

When we collected the car, Zahar was incredibly helpful and reassuring. He took the time to make sure the car was spacious enough for our needs, which was especially important as we had a lot of luggage. The car itself was extremely comfortable to drive, and Zahar patiently showed me how everything worked before I set off. He even connected my phone for me, which was such a thoughtful touch and made the whole process even easier.

The car was perfect throughout our holiday, and knowing that everything had been explained properly before we drove away gave me real peace of mind.

When it came time to return the car, Gabriel was equally wonderful. After a long day of unpacking at the house, followed by returning the car in the heat, I was tired and ready to finish the day. Gabriel was so kind, friendly and helpful, making the return process simple and pleasant.

I would like to say a huge thank you to both Zahar and Gabriel. They went above and beyond and genuinely contributed to making our holiday such a memorable and enjoyable experience. From picking up the car to dropping it off, their professionalism, kindness and willingness to help made all the difference.

They are both exemplary members of staff and deserve to be recognised for the excellent service they provide.

Conveniently located at the airport. Pick-up was quick, and drop-off even faster. The car was as requested, clean, and in good condition. There were no surprise charges. Satisfied!

The website was smooth and easy to use. Counter help was exceptionally fine. He was helpful and patient with great customer service.
Overall the whole process was smooth and easy. But be prepared for walking a lot!

Honestly worst experience.
I made a booking using rentcars.com for Alamo in Munich. I arrived at the car rental 30 minutes before my pick up time to make sure I was on time. Immediately everything was off, my address was not my own but some random place in Brazil, my phone number wasn't my own, they didnt have my email. They had 0 information about insurance or anything and because my voucher never worked properly i couldn't give them the proper reservation information and had to search for anything in regards to the booking. Speaking off, i never even got an email about this booking. But the cherry on top was that they took a 250 euro deposit on my card as a guarantee and 5 minutes later a supervisor came to tell me they had to cancel my booking as I was underage. Never anywhere on the rentcars website did it say you had to be 21 for Alamo, not even when they requested my date of birth to make said booking. I immediately asked them what to do and was told to contact rentcars to get a refund as I wont get to use the booking now, and after almost a week I have yet to get any confirmation of a refund. I have spoken to 4 human agents, one of them "accidentally made a new booking" for me after "accidentally mixing up my booking with someone else's" when the first thing they request is your Full name, Email and Date of Birth. I am fed up with this ridiculous game of back and forth, I just want my money refunded for a mistake the website caused. After my booking was cancelled I had to go to Sixt to rent a car for double the price! I'm not even demanding the sixt booking be covered by them, I just want my money back from a booking I never used..

I can/t connect to any one to make a change on my reservation. Number 8895MD3. I´ll be gratefull if anyone from Rentcars connect me. Thanks

I liked of the service and staff. It was very fast to deliver the car to Stefan Tinca. The Romanian people are very kind. Than you.

Dear Rentalcars.com Customer Service Team,

I am writing to submit a formal complaint regarding the highly inappropriate and concerning conduct of Niza Rent a Car when I collected my rental vehicle.

Although I had already purchased additional insurance coverage, the rental company attempted to sell me a further insurance policy costing €250. I was informed that, unless I purchased this additional insurance, they would block a security deposit of €2,500 on my credit card. In addition, a further €300 was blocked as a fuel deposit.

No documentation relating to the vehicle or the rental agreement was provided at the collection desk. I was told that all the documents would be sent to me by email, but this has still not happened. As a result, I currently have no rental agreement or vehicle documentation in my possession.

The first vehicle presented to us was extremely dirty, and we therefore requested a cleaner one. Although the vehicle was replaced, the second car was also delivered in unacceptable hygienic condition.

Furthermore, no proper inspection of the vehicle was carried out at the time of collection, despite the car already having numerous scratches and dents. None of this pre-existing damage was formally checked or recorded in our presence. Given the unusually high €2,500 deposit and the absence of a proper vehicle inspection, I am seriously concerned that we may later be held responsible for damage that was already present when the car was handed over to us.

The entire process was highly irregular and has caused considerable concern. To date, I have also been unable to obtain the missing documentation directly from Niza Rent a Car.

I would therefore appreciate your urgent intervention to:

* Obtain and send me the complete rental agreement and all relevant vehicle documentation;
* Ensure that all pre-existing damage is properly recorded and that I will not be held responsible for it;
* Confirm the conditions and timing for the release of the €2,500 security deposit and the €300 fuel deposit;
* Investigate the conduct and procedures followed by Niza Rent a Car.

Please contact me as soon as possible so that this matter can be resolved promptly.

Kind regards,

Fernando Seixas
Booking reference: [insert booking reference]

Was good service!